Frankie is fantastic. Very informative & patient.
I received a pair of shoes from hello molly that were not the colour they were advertised as.
Frankie was fast & efficient in offering me a full refund. Makes it a little less annoying with wonderful customer service.
Don't understand the hype.
From shopping with The Iconic and ASOS all the time to giving Hello Molly a shot, I have to say I'm a little disappointed. I purchased three dresses in the same size to realise they all had extremely different fits. When trying to return two of the dresses, I realised that returns are only available in store credit. I probably should have checked the return policy before purchasing to avoid purchasing in the first place, but I've been wanting to give their clothes a try for a while so I forgot to check. I always just think this is a shifty move...on behalf of retailers and once this store credit is used up I don't think I'll be shopping here again. The quality is also very basic - not terrible, but again, does not live up to the hype, especially for the price you're paying.
Use to be great!
I use to order everything off Hello Molly a few years ago it was my favourite site and my go to for dresses/playsuits. The customer service is always great and helpful and the shipping time is amazing but this is the 3rd thing I have purchased over the last 6 months and I’ve just been unhappy with all of the items, the quality is not the same as it use to be and they feel quite cheap lately. Not sure if I’ve just been unlucky and the 3 things I’ve purchased have been of poor quality the one thing that sucks is you cannot refund!
Ordered a dress that came super fast, which is impressive. However the quality of the fabric is just not as good as I was expecting for $80, it feels cheap. When I looked into returning my dress, hello molly only offers store credit and I have to pay close to 10 dollars to return it. Most other online store refund you and/or offer free returns. I won't shop here again due to this.
Problem with dresses
I ordered a dress from Hello Molly and when it arrived it looked totally different to what it did on the model. The material didn't seem great and the dress just didn't sit properly on me. I sent it back and ordered another dress. With this dress I had the exact same problem.
Both delivery's were very fast but it would be good to see the products on ladies of all sizes.
could do better
All the dresses where short. it would be great if you can have a section of clothes for tall people. i also found that the sizes went true to size.
They have an amazing ammount of selection to choose from , there quality is okay! But I always feel they never have enough products in the size I need! Every time I find an outfit I want to buy my size is always out of stock :(
Beautiful dress but...
First off I’m obsessed with the design of the dress. I love love love it! My issue is I didn’t realize how see through it really is. For the price I paid for the dress I would’ve expected a less see through fabric. The lining barely does anything. Also the dress I received had a very strong peculiar scent to it that triggered allergies in me which does not happen often. Overall an okay experience. Shipping wasn’t too long either so that was a plus.
Sizes too big!
Always been sceptical of online shopping so I took my measurements carefully to make sure everything fit. Dress arrived quickly but it was so big :(( I ordered an XS even though a S was what fit my measurements in the website size chart. I am getting the dress altered and it was affordable and the postage was fast so all worked out in the end. Just dissapointed how big the dress was for an XS
Great price! But terrible return policy for Customers outside Australia!
Great price for the quality of the dresses. Bought 4 of them and they were all beautiful except for one of them did not fit true to size and The other was a pain to wear so i decided to return those 2.
They do not offer free returns! Since it is is an international shipping it cost me around $25! That's 25% of the total cost for both dresses :( goodbye 10% off for new customers and free shipping deal. Also they don't offer money back just store credit! Need to be very conservative when ordering on their website!
Great clothes, but make sure you really really want the item- returns are a nightmare
Let me start by saying their clothes are super cute. However, I think for the price the material could be better. Also, it would be awesome if they provided a return label for US customers. It was $34 to ship back clothes that were too big that were worth $140. Almost just kept it. :( As for sizing I am 5'3, 155 pounds and their large is perfect or slightly big depending on the outfit. I will continue to buy from them, but I won't take any chances on items again.
Star more like a 3.5-4. Just need to improve shipping for US customers and up their material. Designs 5 star.
Bought 3 dresses, the material is cheap and you can't get your money back.. from USA you need to pay $25 to return it and they only give you a credit store.
Cheap quality, nice designs
The two items I received has been cheaply made using thin materials. I don't think they are worth the $60 each which it cost me. It's a shame as the designs are so beautiful but quality is poor.
Good customer service and lots of great styles
While I admit that Hello Molly clothing is not of the highest quality, I think it is on par with several other online boutique stores such a Princess Polly, Peppermayo, Stelly and Mura. As others have mentioned, their returns policy doesn't offer refunds unless the item is faulty but this is the case with many other retailers so it doesn't bother me as long as they offer credits/exchanges. I go to Hello Molly for their quick shipping, friendly customer service and great variety of clothing styles. I can't speak for other sizes but their size 6 is usually true to size. I've ordered several items from their website over the last three years with no issues and have been happy with most (not all) of their pieces.
Questions & Answers
Hi do you know when you will be restocking the Secure The Bag Dress in red or khaki
Hi Lovely, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo
is that on the australian website as well?
Do you know what you will restock the Ticket to Anywhere dress in sizes xs to s? I need this dress!!
Hi Alex, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo
Hello, just wondering if you are restocking the ‘all you pretty things’ midi dress? Thanks x
Hi Caitlin, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo
Get an answer from our members and Hello Molly representatives
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Swimwear|
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