Reviewer Photos & Videos
Poor Exchange policy. Poor sizing
Sizes are much smaller than expected. Have bought form here twice and very poor sizing. Bought a dress on sale, wanted to exchange but was told to post back (with return postage fee), store credit given but the same dress was no longer on sale, requested a direct exchange was told not possible so paid full price for the same dress plus return postage fees. Poor quality material not worth the hassle or the extra fees.
If I could give Hello Molly a 0 I would
This is the second time I've ordered from Hello Molly within the space of about a year. The first time - I bought a dress. The dress arrived in a relatively quick time frame, but the quality of the dress was terrible for how much it was worth. It looked awful on too. Felt like the advertising was false. (I might add I don't think my body type is difficult to look good in clothes) I go to the gym 4-5 times a week and I have a small waist and some curves. Needless to say - I had to pay to send it back, only to be given store credit to have to buy...from them again! So I bought a skirt that I've never worn because the size 10 skirt that should have fitted, felt like a size 6. Anyway... I have a wedding coming up and I wanted to give them a second chance. After searching website after website, the only dress I liked that I came across was on Hello Molly. I thought why not give them another chance. Needless to say, the dress is again the most crappy cheap material. I spent just over $100 on a dress that feels like it should have cost $10. I'm absolutely appalled. I won't bother paying for a courier to have it sent back since I don't want anything on this rip off website. Don't buy from them.
Inconsistent size. Horrible costumer service
Inconsistent size. Horrible costumer service. They charge you for shipping and return. On top of that they only give you store credit. Will never shop in this site again!
Wrong address by them
Holly Molly sent my items to the wrong address. No tax invoice for me to follow up. Very incompetent. Not trustworthy at all. Very disappointed. Not good at all. Never
AVOID THIS STORE
I would caution you before purchasing items from this store, particularly if you are making a large order. The store's returns policy is extremely unfair. They do not offer any refunds (only store credit which expires after 12 months) and you have to pay for returns. Considering that the quality and sizing of their products is very inconsistent, this means that it is likely you will be required to return items, and the cost adds up (especially if you have had to do it 8/9 times like me).
Stick to The Iconic, Princess Polly or ASOS - it is a much better customer experience.
My daughter brought a dress there for $120 it arrived faulty ripped hem and the best they can do is tell her to send it back for a refund this was for her bday party now she’s out a dress and they don’t even offer to replace it. Disgusting service never buy from this company. Who the hell sends a dress that expensive ripped and faulty crazy.
Never again. A worst experience.
And they only offer store credit for refunds!! Love their money!!
All the 5 star would be from people paid to do so because people check reviews. Don’t be fooled by them, they’re not real!
Not even worth rating
The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.
Frankie is fantastic. Very informative & patient.
I received a pair of shoes from hello molly that were not the colour they were advertised as.
Frankie was fast & efficient in offering me a full refund. Makes it a little less annoying with wonderful customer service.
Overpriced bad quality clothes
Made a $400+ order on Hellomolly, I was so excited to receive my items however when I got them and pulled them out of the bag my heart sank. The fabric of the clothing felt so cheap and nasty- definitely does not deserve the $60-$80 price tag (I can only compare it to shein or zaful quality clothes).
Will not be ordering from these guys again which is such a shame because the items look fabulous on their website but sadly do not live up to expectation in real life.
FALSE ADVERTISING OF PRODUCTS
Not happy Hello Molly.
I purchased a playsuit from hello molly and it was nothing like the picture in colour.
The picture was a beautiful blush pink and the playsuit was and awful light brown.
When I emailed exhaling I felt I did not get what I was expecting I was simply told I was not aloud a refund.
They do not do refunds and I can clearly see why!!! Because there pictures are so edited to make you want to buy the clothes.
WARNING YOU DO NOT GET WHAT YOU PAY FOR....I will be going to consumer affairs I have never had this problem with other online retailers. Also there sizing is tiny. Not made for Australian women. Not happy and bad customer service.
Service not great and items faulty
I have shopped from this site previously with no issues but recently I ordered a dress from this site. I tried it on and it was faulty. I advised them and they issues a refund which I am yet to still receive. I then went to order another 2 dresses as I am in desperate need of an outfit for a wedding coming up. The order was stuffed up and it was done twice which I then had sorted to where I only had 1 order. I was waiting for a week to receive my tracking number as I was guaranteed express shipping. I never received this and I then emailed. I w...as told there were issues and my order was deemed lost and they gave me the option of either a refund, resent or 120% store credit. At that stage I chose for it to be resent. I then never received anything and asked for a refund to which I am still awaiting a reply. Their phone number seems to be disconnected as I have tried phoning a dozen times and also sent a few emails with no reply. I am needing this refund so I can go and purchase something elsewhere. I am owed a refund for 3 dresses and still nothing. They are apparently having “warehouse issues” but I just feel as if I should get some sort of notice and email advising of the issues and would really like my refunds for these items.
Do No Buy From This Site Anymore.
Im so shocked with how you’re business has all of a sudden turned out, I ordered my items Monday it’s Friday and still no items, sent emails and have heard from friends there is a “warehouse problem” but I don’t understand if there is a problem why not stop you’re orders or display you are having problems and orders will be delayed I’m so so so angry that I haven’t been contacted at all about the where about a of my items and I needed them tomorrow. I’m ticked right off with you’re company and lack of service. Answer my emails and return my money already!
Slowest shipping ever
Recently been purchasing a few things from Hello Molly as I've always had good experience with them back a few months ago however recently their shipping has been ridiculous, ordered on a Monday and they don't ship for almost a whole week, called them up to ask what is going on and they keep giving an excuse about their warehouse and they are working on it but they can't give a date as to WHEN my item will be shipped?? honestly shouldn't take a whole week to ship some items.... this same thing happened not once or twice but three times.... basi...cally they keep using the excuse about their warehouse though I don't see any other bigger online brands with this issue, I would understand if it happens once but three times?? plus they barely reply to my emails unless I call them. Also states that they ship out the same day if ordered before 2 pm however they haven't shipped out my items for almost a whole week. I would give this place zero stars if I could
Wrote a review but they deleted it to save face
Ordered a dress (“ST LUCIA MIDI DRESS MUSTARD”) and a Star hair clip. I was pretty let down by the quality of both the items, I got these for an event and wasn’t able to wear them and it left me very out of pocket. I am a full time uni student so I don’t really have much money but I thought If I got a nice dress that I can wear to nice events on Afterpay it should be fine, unfortunately the quality and fit was a bit of a let down. The star hair clip doesn’t have any teeth and is pretty cheaply made it doesn’t sit in your hair and just slides do...wn even though my hair is curly (I know slipping hair clips is more common on straight silky hair). The dress fits really oldly even though I’m similar in size to the model and the print was a lot fuller than I thought, I spilt some water on it and the colour came out so now I can’t return it and I can’t ever wash it because the colour will all run off. Just really upset about having to pay $77 for two items I can’t return or ever use. They also got rid of my review so it doesn’t seem like they really want to help me at all.
Questions & Answers
Hi! Wondering when the Augustine Pleated Detail Cut-Out Waist Dress Beige in a Small will be restocking? Would love this dress for August 15th
Hey Lovely, please email email@example.com and let them know which dress you are referring to! xo
Hi, do you know when you plan to restock the Making Moonlight Dress in size M x
Hi Lovely, We plan to restock this one around the end of August. Make sure to sign up for a restock to be notified! xo
When will the not fair on me dress in light blue size small be restocked?
Hi Lovely, We don't have a set date at this stage however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Get an answer from our members and Hello Molly representatives
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Swimwear|
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