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Hello Molly
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- 3 reviews
- 2 likes
Possibly one of the most frustrating retail experiences I've ever had
I purchased a dress for a wedding. Unfortunately the dress was significantly different to the picture on the Hello Molly website and of poor quality and cheap looking; not something you'd wear to a wedding. It was very crinkled (the dress online looked crisp) and a different colour to the picture online which was a beautiful blue. The dress that arrived was a dull, aqua colour, leaning towards a more on the green side.
Hello Molly were initially great to deal with. They 'approved' a refund although my Australian Consumer laws, they actually ca...
- 2 reviews
- 2 likes
My favourite dress shop right now
I am absolutely loving everything I get from this store right now. I’m usually a 10-12 and always fit well in a 10 in their clothing. It’s all amazing quality and really decent pricing. Any event I have this is my number 1 go too. Thank you Hello Molly!
Hi Courtney, Thanks so much for the glowing review! We are so glad you love our quality and styles! Please don't hesitate to get in touch if we can ever help you with anything xo
- 2 reviews
Arrived damaged and incredibly poor quality
This is my first time ordering from Hello Molly and it will also be my last! There is a massive thread that is hanging at the back of the dress that has caused a large and obvious pull in the fabric. If I were to cut or try to remove it, I can see that it will leave a huge hole. Also, the dress is meant to be covered in sequins, but when I pulled it out of the bag today, way too many sequins fell off it and there are small patches on the dress without sequins now. This is honestly the worst quality and most damaged item of clothing I’ve ever or...
Read moredered. Stay away from this store! And they seem to only offer refunds when you complain, on their website it says that they do exchanges and store credit. I don’t want either of those things because of the poor quality, I want a refund. And the other terrible thing is that they expect you to pay for your return when you’re getting a refund. How ridiculous? I’d rather just throw this out than have to waste fuel by driving to the post office and paying for a return that I shouldn’t have to! I was meant to wear this dress this weekend and now I have nothing! Incredibly disappointed and dissatisfied.Hi Krystal, We are sorry to hear this has happened to your order. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund back to your original payment method instead :) xo
0 stars - Extremely disappointing
I purchased a gorgeous dress from Hello Molly and was so excited to wear it. I ensured I purchased it well and truly before I needed it to allow for shipping delays. Once I received the dress, I opened the package and immediately saw an orange mark on the front of the sky blue dress - it appears like a rust mark. I contacted the customer service team where I was offered a refund, or reimbursement for costs to have the dress repaired up to $20. Unfortunately, it's not a simple fix to replace the part of the dress or to find perfectly matching ma...
Read moreterials to do so. I was so in love with the dress, it fit beautifully. Hello Molly refuse to provide replacements, so I organised a refund for the dress and REPURCHASED the dress as I needed it urgently and loved it so much. I received the second dress, opened the package and lo and behold ANOTHER rust mark! I am so disappointed with this outcome. The dress is so beautiful, but ruined by this bright orange mark. I'm frustrated that they wouldn't replace the item once I had returned it. Now I am out of pocket the cost of two dresses, I have two dresses to return and nothing to wear tomorrow. I contacted them for a second time regarding the dress, requesting someone inspect the dress before I consider purchasing it a third time and all I received was a copy and paste email exactly the same as the first, telling me I can get it repaired or return it. I'm truly appalled by the service and the products provided. I definitely will not shop here again and would advise everyone to steer clear of this company. They have total disregard for their customers and have done nothing to assist me, despite me giving them an opportunity to fix their error multiple times.Hi Courtney, We are so sorry to hear about your experience and that this has happened more than once. We certainly don't want any customers to be disappointed and that's why our customer care team is ...
Read moreable to help. If you could please let us know your email address and we can further provide you with options moving forward :) xoGoes to show your level of care. My name isn't Riley.
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- 2 reviews
- Verified
True to size! Perfect fit! Fast delivery available
Delivery within 24hrs available. Size was accurate, high quality dress, and perfect fitting.
I was looking for a last minute dress which I needed to wear for a wedding as a guest. I found the site online and they deliver within 24 hours after purchase. The delivery company informs you when they pick up the parcel and when they are headed your way and when they have arrived. The dress looks amazing. I was worried it won't fit, but it was perfect. Very complimenting. I'll be a repeat costumer for sure!
Hi Nikki, Thanks so much for the glowing review! We are so glad you love our quality and styles, the dress looks great! Please don't hesitate to get in touch if we can ever help you with anything xo
- 2 reviews
Amazing, fast service and beautiful clothes
I’ve ordered 3 times from Hello Molly, each time I have received free express shipping. Each time I have received my package within two days, all great quality and worth the money I spent. Was happy with every piece I have bought.
I will continue to buy from them.
Hi Ashleigh, Thanks so much for the glowing review! We are so glad you love our quality and styles. Please don't hesitate to get in touch if we can ever help you with anything xo
Follow my Lead Dress Biege
Ordered a dress 4 days ago, it just arrived and is exactly what I wanted. Fits perfectly and is good quality. Very impressed with my first order from Hello Molly
Hi Tanya, Thanks so much for the glowing review! We are so glad you love our quality and styles. Please don't hesitate to get in touch if we can ever help you with anything xo
If I could give Hello Molly a 0 I would
This is the second time I've ordered from Hello Molly within the space of about a year. The first time - I bought a dress. The dress arrived in a relatively quick time frame, but the quality of the dress was terrible for how much it was worth. It looked awful on too. Felt like the advertising was false. (I might add I don't think my body type is difficult to look good in clothes) I go to the gym 4-5 times a week and I have a small waist and some curves. Needless to say - I had to pay to send it back, only to be given store credit to have to buy...
Read more from them again! So I bought a skirt that I've never worn because the size 10 skirt that should have fitted, felt like a size 6. Anyway... I have a wedding coming up and I wanted to give them a second chance. After searching website after website, the only dress I liked that I came across was on Hello Molly. I thought why not give them another chance. Needless to say, the dress is again the most crappy cheap material. I spent just over $100 on a dress that feels like it should have cost $10. I'm absolutely appalled. I won't bother paying for a courier to have it sent back since I don't want anything on this rip off website. Don't buy from them.Hi Lovely, So sorry to hear you were disappointed with your order. Please email info@hellomolly.com and our customer service team will be able to assist you with organising a return shipping label and...
Read more offering a refund to your payment method instead of a store credit xxFantastic Experience, Amazing Dress!
My first time shopping with Hello Molly and I had a great experience! I ordered a dress for a friend's engagement lunch and it came the next day as they offer free express delivery on orders over $50 which is such great value! The quality of the dress is great, I love it. Will definitely be recommending and shopping with Hello Molly again!
Hi Erandi, Thanks so much for the glowing review! We are so glad you love our quality and styles. Please don't hesitate to get in touch if we can ever help you with anything xo
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- 6 reviews
- 3 likes
Beautiful Dresses and Order Received
This was the first time ordering online with Hello Molly. I was a bit nervous at first, but after reading some good reviews online I decided to go ahead with my purchase. The package arrived on time (as advertised) and the size for my dresses were perfect. I absolutely love the style of these 2 dresses I bought, I feel absolutely beautiful and more importantly...comfortable in it. The dresses fit perfect and my family loves the way it looks on me. The material is stretchy which is what I prefer, and the colour/beads is worth it for the price. I cannot wait to wear it on my friends wedding. Highly recommend Hello Molly, amazing quality, correct sizing, fast shipping, and accurate order!!!
Hi Lovely, Thanks so much for the glowing review! We are so glad you love our styles and that the sizing is perfect. Please don't hesitate to get in touch if we can ever help you with anything xo
- 2 reviews
I have about 5 dresses from here and I am NEVER disappointed. They are always true to size, and amazing quality.
Very easy to find my way around the store!
So happy with the quality and the range they offer, AMAZING!
Hi Lovely, thanks for taking the time to leave your lovely review :) We look forward to having you shop with us again soon xo
- 2 reviews
- 2 likes
Just gorgeous, cute, sexy dresses
Totally addicted to this store. They have new dresses weekly and they also redo styles and let you know when they become available. I'm totally obsessed and they know how to make a woman feel beautiful. It's so difficult finding fashion that caters for my age (late 50's). It's all here. I'm always asked where I buy my clothes from and I'm always excited to tell them where! Sizing is perfect and always fits. Such a wide range of dresses. Beautiful detail, well priced and great quality. Love, love, love.
Hi Kerry! Thanks so much for the glowing review! We are so glad you love our styles and that the sizing is perfect. Please don't hesitate to get in touch if we can ever help you with anything xo
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- 14 reviews
- 8 likes
- Verified
Great quality great choice
These dresses are so well priced. They aren’t cheap quality. Always impressed with the products (I’ve been shopping here for a year) and love the next day delivery (I’m in a CBD). Always impressed
Hi Charli, thanks for taking the time to leave your lovely review :) We look forward to having you shop with us again soon xo
Great customer service AND products
Frankie made my return process so quick and easy. A couple of items did not work out for me and I was offered a store refund. I emailed staying I'd prefer a refund to the card I paid with, and Frankie was very efficient in resolving my concern. I love the quality and style of everything I've ordered from Hello Molly, and I will definitely be ordering more now that I know the customer service is very quick in resolving issues when they come up. Thank you!!!
Thanks Amber! We look forward to having you shop with us again soon xo
- Verified
Quick Service with a Side of No Way!
My daughter is shopping for cute dresses for college. After purchasing many, I returned some because they were too big. Time passed, so I reached out to @Maggie at Hello Molly through email. Maggie utilized patience and was time efficient in providing me with information and the store credit I wanted. I gotta admit, I made some mistakes in my return process. Maggie was so sweet about my mistakes and provided my daughter a % off code too. - no way !!! No one is that kind anymore. Hello Molly, please know Maggie goes the extra yard and provides an incredible customer experience. Please do what it takes to grow her in your company. We are beyond thrilled !!
Thank you Maggie,
Cari
Hi Cari! Thanks so much for the glowing review! Maggie is definitely a gem :) Please don't hesitate to get in touch if we can ever help you with anything xo
Questions & Answers
hi there, when will the 'Dear Emilia Glimmer Down Maxi Dress Merlot' in size small come back in stock? x
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hi! When will your 'Dear Emilia A New Glow Maxi Dress Rose Gold' SIZE XS be back in stock or the navy colour size XS of 'Dear Emilia A New Glow Maxi Dress Navy'
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hello! i was wondering when the loveliest gal dress white size xs would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Get an answer from our members and Hello Molly representatives
Details
Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $50.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Type of Footwear Offered | Casual & Dress Shoes |
Clothing Type | General / Everyday and Swimwear |
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Hi Ash, We are sorry to hear about your experience. I can see a representative from our team has reached out to our accounts team to make sure this is processed correctly today. We are sorry for any i...
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