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Hello Solar
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This is great can’t wait to see the outcome
The fact is it’s the best thing I’ve ever done,because of the savings and the environment and can’t wait to see the actual savings
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Russell G.South East Queensland, QLD
Prompt efficient service
Hello Solar were friendly and efficient, and kept us up-to-date at every step of the process, from first enquiry to completion. They kept their appointment time, did the job, and then cleaned up after themselves when all was done. We are very happy with the installation.
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Good work
It was a good experience dealing with Hello Solar. The team staffs are very profesional which make the process very smooth. Very happy with their work.
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SoupheadGreater Melbourne (Metropolitan), VIC
- 6 reviews
- 3 likes
- Verified customer
Hello Solar. The nightmare that keeps giving.
Time line not necessarily, In order of frustration.
1, I was told my system would be installed in two weeks, more like two months (this I don’t mind so much)
2, Phone call, late afternoon day before Installation, “We have run out of Zeverlution Inverters But we can Supply Kehua Inverter. This actually might have been a blessing.
3, Who ever took my order wrote wrong address from day one. Despite countless phone calls and many pats on the head yes yes we fixed it, it was never done.
Installation contractors arrived at the wrong address.
Elect...Read more
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Nagaraj Dandagi
- 2 reviews
Worth the wait
It was really a good experience dealing with Hello Solar. Process was smooth and well informed. I appreciate the efforts of the team.
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AlexisSouth East Queensland, QLD
- 3 reviews
- 1 like
Disappointing experience
They are very good at closing the deal however on day of installation I was sent the wrong inverter fir a single phase which put delays on installation plus the contractors did short, I have holes in the garage, leaks in our roof and the electrical work was poor which I needed to redo. I also had 1 contractor pee in the garden. I sent a message to the manager which I am still waiting to hear from.
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RichardSouth East Queensland, QLD
Well Done Hello Solar
Hello Solar were very professional and prompt in all dealings.
The installers arrived exactly when they said they would and we very professional and job completed in 5 hours.
Started saving instantly.
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Andrew SYMONDSMetropolitan Adelaide, SA
- 2 reviews
SOLAR PANELS INSTALLATION PROCESS
From start to finish the process of organising solar panels with Hello Solar has been wonderful. I have really appreciated the communication from the team and the step by step process of what to expect. The guys who installed the panels were excellent, on time and very friendly. They also answered some questions I had. Extremely happy with everything and will be recommending Hello Solar to any one I know who may be interested in getting them installed.
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Richard W.Sydney, NSW
- Verified customer
Best in price and Excellent customer handling
Product
1. Did a research on the product to install. Jesse providing rich information about product (e.g. micro inverter) and finally we shorten the list to:
- Panel: Jinko or Longi
- Inverter: SMA or Fronius
Quote
2. Given the product, we did quote compare and negotiation. Jesse is being very professional and responsive customer service. Equipped with proper quote, and help us to get a good price! Me and 4 of my close neighbours (and may have more to come) go together with the installation proposed. (same system spec)
Installation
3. Installer team may vary for each of us, but they know each other and we are quite happy with the product and installation within our group....Read more
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ChrisSouth East Queensland, QLD
Solar is a great addition to the home.
Hello Solar were very professional and prompt in all dealings.
It took less than 2 weeks from our acceptance of their very reasonable quote to the whole system installed and operational.
The installers arrived exactly when they said they would and we very professional and job completed in 5 hours.
Started saving instantly.
Our provider has now installed the new digital meter so all go.
Thank you Hello Solar for a job well done!
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Mike R.Victoria
Most helpful, most knowledgeable, best price, speedy service. Would thoughtlessly recommend.
very helpful and knowledgeable. Best of other quotes.easy installation. I live over 550 km away from Hello Solar, and this was no issue. They beat other quotes. Highly recommended. Thankyou Hello Solar.
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Phill cooperGippsland, VIC
Very professional installation
I must say how very professional Hello Solar have been throughout the whole proceedure from start at qoute time to the completion at installation. Jesse went out of his way to assist us with many questions we had and he conducted himself in a very professional and helpful manner . He provided a qoute which we acepted only because we were impressed by his demeanor. Hello Solar have been very helpful all the way through right up to and including installation, the boys were so professional and well mannered they took care and there expertise stood out ,i couldn't speak highly enough of them . I am not one to write reviews but it was absolutely a pleasure dealing with this company, well done , regards Phill Cooper Paynesville vic
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John Graham
- 2 reviews
Hello Solar Team
The Team at Hello Solar were great to work with from communication, issue resolution and installation. The install was very tidy and the install team were very friendly. I was surprised they enquired on an outdoor power switch to operate their tools. Luckily we had one, the install was done with no internal access to the property. I imagined they would of had a generator or cordless power tools ? Needless to say it was a pleasure doing business with Hello Solar.
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KarenSouth East Queensland, QLD
- 2 reviews
Prompt and professional
Saw ads. Rang obtained quote after comparing my elec usage. I was sent image of panels on roof and tech spec sheets. Made deal. Paid deposit. Installers arrived on time. The panels look neat and inverter installed. I was impressed. No broken promises. Delivered on their set timeframes. Small issue with placement of inverter was attended to next business day installers came back and moved a bit higher on wall. I feel very pleased and encouraged by the conduct of their staff and those of their business partners.
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New Solar PanelsHunter Region, NSW
- 3 reviews
- 1 like
Amazing to work with Hello Solar
I am surprised how easy was to work with Hello Solar from first contact to the installation. I was very reluctant to install solar panels but after talking to the Company representative who presented few clear facts I ordered panels. From that point every step was easy, clearly explained, and accurately executed. Installation crew was simply amazing. Installation of 20 panels was smooth, efficient crew very careful and caring about working at our premises. Leading hand assisted me with installing APP and navigating essentials with how to use ap...Read more
p and be safe. I am thankful to Hello Solar for gentle guide and clearing my reluctance about panels. It works and it is great to have solar panels. Please thank to the officers and installation crew. Branimir Ivanovic Merewether NSW1 comment
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Excellent customer service
We started the process of getting solar panels through Hello Solar in mid June. We’ve never had solar panels installed before so we were a bit nervous about the process, but it was a very smooth with Hello Solar, we could not fault them. Their customer service and their prompt service delivery is excellent, and the placement of the panels on our house is very neat. Thank you!
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Fixed quickly
Was pleased with the service and staff I dealt with no pressure to commit as we weren't in a hurry
Installation was completed on time but weren't able to test system as finished after 6
System didn't work so installer back that day to fix it panels not installed correctly???
So far it's been ok let's see how it performs in summer
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K.Wagus.Mid North Coast, NSW
Good Job
Hello Solar and the Team did a good job from start to finish.
The Installer James from Forster Solar and his team did excellent work.
I will recommend them to anyone looking for Solar.
K.W
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SamSouth East Queensland, QLD
Simple and efficient
Good communication from all involved from start to finish
Professional installers, they knew what they were doing but also happy to have a chat and explain what's going on
Plenty of information provided but in simple to understand terms. Each update came with what's to be expected next
No hard sales or being pushy
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AnthonyNortheast, VIC
Excellent service and great product
From the beginning everything went smoothly. Installation crew worked non stop and had the system installed in 7 hours and very professionally. Then when I had trouble connecting to grid Hello Solar staff stepped in and liasoned with my provider to get it done. After that Alice guided me through to view my power generation online, not an easy task at my age. In other words help all the way from start to finish. The system is generating power even on these cold cloudy days.
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Questions & Answers
Jeffrey C.asked
If I am to purchase solar panels from Hello Solar, would I get the benefit of the Federal government's PV Small Technology Certificate (STC) Subsidy ? Would the price quoted by Hello solar be already reduced by that STC Subsidy ? I am from Queensland. How much would be the amount of the Subsidy if i am to purchase 20 solar panels from Hello Solar ?
1 answer
Ok. Well I can only tell you about mine. Yes to subsidy. Price has subsidy subtracted. You cannot get them free. I tried. Usually about 6500 - 3500 subsidy and you pay 3000. Depends on your roof accessibility and shading to number of panels and installation price. My place has full sun and low set. I paid 3000 or 3200 maybe out of my own pocket. I think it was 3000 plus 200 for something else
Roshan Fernandoasked
My panels were installed by Hello Solar on 2 Feb 2020. NMI no. at the time was 43104733376. The wifi unit was also fitted to the inverter at the time. The smart meter was installed on the 5 March and the solar system was switched on to the grid. The indicator lights on the wifi unit do not light up. Please advice.
1 answer
My inverter is a Kehua single phase which has a black module plugged in to the unit from underneath which is the wifi transmitter which my smart phone communicates with, then you need to down load the suitable app that is the 1st stage ,l have,t completed the process, because the inverter has the digital read out on the front.
Keckaasked
How long have you as a customer had to wait to get refund from Hello Solar after job was cancelled because they could not install the panels ordered
1 answer
That was not the problem. They installed the panels but we had to wait 6 months for the rebate because they messed up the paperwork.
Details
Category | Solar Retailers |
---|---|
Services Provided | Solar Product Retailer |
Clean Energy Council Member | No |
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New Solar Panels
I recommend Hello Solar thanks to my experience. Working with HS was pleasure.