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Above and beyond sales and service!
Hello Solar was really responsive during the sales and installation processes and their communication was excellent.
Installation was on the day and time that they advised and their installers were professional, polite and left the place spotless.
27 months after the original installation my inverter displayed a fault. I called their office and 48 hours later the repair is complete. I must state that I live in East Gippsland and am amazed at the service I received, particularly considering Covid and Melbourne lockdown.
Communication was ou...tstanding too, with Helen from their office keeping me updated on ETA etc by calls and SMS. Hello Solar even followed up to ensure that I was happy with their service. Happy? I am honestly taken aback! Outstanding Hello Solar, thank you! I would not go anywhere else!
Poor response to warranty claims
They performed well during the sale, unfortunately when my inverter failed under warranty they could not provide a replacement for at least 42 days. They kept on putting it back on to the manufacturer of the inverter even though Hello Solar were the supplier of the total package and the company I payed.
Would I use them again NO.
Perfect service on warranty claim
Many thanks to Helen Bais from Hello Solar for professional approach, prompt response and excellent support on our inverter warranty claim during coronations pandemic.
5 Stars Hands Down!
Iouri, Olga Roz
Terrible Just Terrible
from the outset Hello solar are sneaky to deal with.
when deciding on a product make sure you ask for what you want from the outset, any changes after that will cost you a premium and they don't care. firstly they told me they were installing the latest and greatest money can buy and say its all Australian approved quality, yeh a an XY falcon is Australian Assurance approved as well but it was made in 1969 . on arrival they tried to install a 1 phase inverter when i called and paid for a 3 phase inverter they later deliver anther inverter in...
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Hole in roof - Disgusting service
Outline the history of your complaint:
On the 22nd of November 2019, Hello Solar sent an electrician to install solar at my home address (refer agreement letter)
On Friday the 10th of January 2020 at approx. 8 pm, I walked into my garage and noticed a large hole in my ceiling. The plaster had collapsed and landed on my Audi SQ5 which was parked in my garage.
There was quite a bit of water on the floor as well as wet plaster everywhere. Photos sent through to [name removed] via SMS
I attempted to call hello solar and sent emails to the info@he...
So 5 months in my inverter stops working. I've been trying to get it fixed for 3 months. DO NOT USE THIS COMPANY. Helen wouldn't know what day it was and Alice lies . I contacted consumer affairs and they received an email from them full of lies. Most incompetant, deceitful bunch of morons I've ever dealt with.
Questions & Answers
If I am to purchase solar panels from Hello Solar, would I get the benefit of the Federal government's PV Small Technology Certificate (STC) Subsidy ? Would the price quoted by Hello solar be already reduced by that STC Subsidy ? I am from Queensland. How much would be the amount of the Subsidy if i am to purchase 20 solar panels from Hello Solar ?
Ok. Well I can only tell you about mine. Yes to subsidy. Price has subsidy subtracted. You cannot get them free. I tried. Usually about 6500 - 3500 subsidy and you pay 3000. Depends on your roof accessibility and shading to number of panels and installation price. My place has full sun and low set. I paid 3000 or 3200 maybe out of my own pocket. I think it was 3000 plus 200 for something else
My panels were installed by Hello Solar on 2 Feb 2020. NMI no. at the time was 43104733376. The wifi unit was also fitted to the inverter at the time. The smart meter was installed on the 5 March and the solar system was switched on to the grid. The indicator lights on the wifi unit do not light up. Please advice.
My inverter is a Kehua single phase which has a black module plugged in to the unit from underneath which is the wifi transmitter which my smart phone communicates with, then you need to down load the suitable app that is the 1st stage ,l have,t completed the process, because the inverter has the digital read out on the front.
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