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Hello Solar

Hello Solar

3.9 from 151 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (89)
  • Product Quality
    4.3 (87)
  • Return Claim MadeYes · No (91)
  • Customer Service
    4.2 (89)
  • Warranty Claim MadeYes (3) · No (86)
  • Purchase PriceA$3,581.61
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Reviewer Photos & Videos

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This is great can’t wait to see the outcome

published

The fact is it’s the best thing I’ve ever done,because of the savings and the environment and can’t wait to see the actual savings

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Russell G.

Russell G.South East Queensland, QLD

Prompt efficient service

published

Hello Solar were friendly and efficient, and kept us up-to-date at every step of the process, from first enquiry to completion. They kept their appointment time, did the job, and then cleaned up after themselves when all was done. We are very happy with the installation.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedDon't know.
Warranty Claim MadeNo
Purchase PriceA$2,799.00
Lee

Lee

  • 3 reviews
  • 2 likes

Worst company

published

Paid deposit and was left waiting 2 months for installation. They completely forgot about us. They said they would upgrade us as an apology. On the day of installation 3 installers arrived with hardly a word of English. Very frustrating trying to communicate. They had the wrong panels as they were not sent the upgrade email. Tried to contact Hellosolar to get them to send the installers the correct panels but no reply. Absolutely disaster. I would not recommend this company at all. Absolutely terrible.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Good work

published

It was a good experience dealing with Hello Solar. The team staffs are very profesional which make the process very smooth. Very happy with their work.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

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Worth the wait

published

It was really a good experience dealing with Hello Solar. Process was smooth and well informed. I appreciate the efforts of the team.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.65 KW
Panel PurchasedQCells g6
Warranty Claim MadeNo
Alexis

AlexisSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Disappointing experience

published

They are very good at closing the deal however on day of installation I was sent the wrong inverter fir a single phase which put delays on installation plus the contractors did short, I have holes in the garage, leaks in our roof and the electrical work was poor which I needed to redo. I also had 1 contractor pee in the garden. I sent a message to the manager which I am still waiting to hear from.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Richard

RichardSouth East Queensland, QLD

Well Done Hello Solar

published

Hello Solar were very professional and prompt in all dealings.
The installers arrived exactly when they said they would and we very professional and job completed in 5 hours.
Started saving instantly.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase PriceA$2,600.00

Above and beyond sales and service!

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Andrew SYMONDS

Andrew SYMONDSMetropolitan Adelaide, SA

  • 2 reviews

SOLAR PANELS INSTALLATION PROCESS

published

From start to finish the process of organising solar panels with Hello Solar has been wonderful. I have really appreciated the communication from the team and the step by step process of what to expect. The guys who installed the panels were excellent, on time and very friendly. They also answered some questions I had. Extremely happy with everything and will be recommending Hello Solar to any one I know who may be interested in getting them installed.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedJinko 330W
Warranty Claim MadeNo
Purchase PriceA$2,500.00
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Richard W.

Richard W.Sydney, NSW

  • Verified customer

Best in price and Excellent customer handling

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedlongi
Warranty Claim MadeNo

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Chris

ChrisSouth East Queensland, QLD

Solar is a great addition to the home.

published

Hello Solar were very professional and prompt in all dealings.
It took less than 2 weeks from our acceptance of their very reasonable quote to the whole system installed and operational.
The installers arrived exactly when they said they would and we very professional and job completed in 5 hours.
Started saving instantly.
Our provider has now installed the new digital meter so all go.
Thank you Hello Solar for a job well done!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedGrowatt
Warranty Claim MadeNo
Mike R.

Mike R.Victoria

Most helpful, most knowledgeable, best price, speedy service. Would thoughtlessly recommend.

published

very helpful and knowledgeable. Best of other quotes.easy installation. I live over 550 km away from Hello Solar, and this was no issue. They beat other quotes. Highly recommended. Thankyou Hello Solar.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Phill cooper

Phill cooperGippsland, VIC

Very professional installation

published

I must say how very professional Hello Solar have been throughout the whole proceedure from start at qoute time to the completion at installation. Jesse went out of his way to assist us with many questions we had and he conducted himself in a very professional and helpful manner . He provided a qoute which we acepted only because we were impressed by his demeanor. Hello Solar have been very helpful all the way through right up to and including installation, the boys were so professional and well mannered they took care and there expertise stood out ,i couldn't speak highly enough of them . I am not one to write reviews but it was absolutely a pleasure dealing with this company, well done , regards Phill Cooper Paynesville vic

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
John Graham

John Graham

  • 2 reviews

Hello Solar Team

published

The Team at Hello Solar were great to work with from communication, issue resolution and installation. The install was very tidy and the install team were very friendly. I was surprised they enquired on an outdoor power switch to operate their tools. Luckily we had one, the install was done with no internal access to the property. I imagined they would of had a generator or cordless power tools ? Needless to say it was a pleasure doing business with Hello Solar.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase PriceA$3,000.00
Karen

KarenSouth East Queensland, QLD

  • 2 reviews

Prompt and professional

published

Saw ads. Rang obtained quote after comparing my elec usage. I was sent image of panels on roof and tech spec sheets. Made deal. Paid deposit. Installers arrived on time. The panels look neat and inverter installed. I was impressed. No broken promises. Delivered on their set timeframes. Small issue with placement of inverter was attended to next business day installers came back and moved a bit higher on wall. I feel very pleased and encouraged by the conduct of their staff and those of their business partners.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase PriceA$3,000.00
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New Solar Panels

New Solar PanelsHunter Region, NSW

  • 3 reviews
  • 1 like

Amazing to work with Hello Solar

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase PriceA$2,259.00
1 comment
New Solar Panels
New Solar Panels

I recommend Hello Solar thanks to my experience. Working with HS was pleasure.

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Excellent customer service

published

We started the process of getting solar panels through Hello Solar in mid June. We’ve never had solar panels installed before so we were a bit nervous about the process, but it was a very smooth with Hello Solar, we could not fault them. Their customer service and their prompt service delivery is excellent, and the placement of the panels on our house is very neat. Thank you!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Fixed quickly

published

Was pleased with the service and staff I dealt with no pressure to commit as we weren't in a hurry
Installation was completed on time but weren't able to test system as finished after 6
System didn't work so installer back that day to fix it panels not installed correctly???
So far it's been ok let's see how it performs in summer

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size20 KW
Warranty Claim MadeNo
K.Wagus.

K.Wagus.Mid North Coast, NSW

Good Job

published

Hello Solar and the Team did a good job from start to finish.
The Installer James from Forster Solar and his team did excellent work.
I will recommend them to anyone looking for Solar.
K.W

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedAstronergy 330W Mono Panels
Warranty Claim MadeNo
Purchase PriceA$2,800.00
Ray M.

Ray M.Sydney Surrounds, NSW

Poor response to warranty claims

published

They performed well during the sale, unfortunately when my inverter failed under warranty they could not provide a replacement for at least 42 days. They kept on putting it back on to the manufacturer of the inverter even though Hello Solar were the supplier of the total package and the company I payed.
Would I use them again NO.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Questions & Answers

Jeffrey C.

Jeffrey C.asked

If I am to purchase solar panels from Hello Solar, would I get the benefit of the Federal government's PV Small Technology Certificate (STC) Subsidy ? Would the price quoted by Hello solar be already reduced by that STC Subsidy ? I am from Queensland. How much would be the amount of the Subsidy if i am to purchase 20 solar panels from Hello Solar ?

1 answer
Karen
Karen

Ok. Well I can only tell you about mine. Yes to subsidy. Price has subsidy subtracted. You cannot get them free. I tried. Usually about 6500 - 3500 subsidy and you pay 3000. Depends on your roof accessibility and shading to number of panels and installation price. My place has full sun and low set. I paid 3000 or 3200 maybe out of my own pocket. I think it was 3000 plus 200 for something else

Roshan Fernando

Roshan Fernandoasked

My panels were installed by Hello Solar on 2 Feb 2020. NMI no. at the time was 43104733376. The wifi unit was also fitted to the inverter at the time. The smart meter was installed on the 5 March and the solar system was switched on to the grid. The indicator lights on the wifi unit do not light up. Please advice.

1 answer
Christopher B.
Christopher B.

My inverter is a Kehua single phase which has a black module plugged in to the unit from underneath which is the wifi transmitter which my smart phone communicates with, then you need to down load the suitable app that is the 1st stage ,l have,t completed the process, because the inverter has the digital read out on the front.

Kecka

Keckaasked

How long have you as a customer had to wait to get refund from Hello Solar after job was cancelled because they could not install the panels ordered

1 answer
Karen
Karen

That was not the problem. They installed the panels but we had to wait 6 months for the rebate because they messed up the paperwork.

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Details

CategorySolar Retailers
Services ProvidedSolar Product Retailer
Clean Energy Council MemberNo

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