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Hello Solar
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Perfect service on warranty claim
Many thanks to Helen Bais from Hello Solar for professional approach, prompt response and excellent support on our inverter warranty claim during coronations pandemic.
Thanks Helen.
5 Stars Hands Down!
Iouri, Olga Roz
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Patrick29Sydney Surrounds, NSW
Botched solar connection
Buyer beware! After the system had been installed and HS got their money there was no follow up inspection from them. After receiving no solar feed in tariff on my bill from my energy supplier, they organised Ausgrid to do a meter inspection. It was discovered that the inverter was connected to the wrong side of my meter. Ausgrid pointed the finger at the solar installer. They took photos of the connections and wiring. HelloSolar have denied any wrong doing. Buyer be very aware!
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Great job
It is. So easy installation pr coeds for kind staff and no issue with the company ,thank you hello solar group. They are so helpful team thank you again for everything
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Edward SukkarGreater Melbourne (Inner), VIC
- 9 reviews
- 7 likes
Terrible Just Terrible
from the outset Hello solar are sneaky to deal with.
when deciding on a product make sure you ask for what you want from the outset, any changes after that will cost you a premium and they don't care. firstly they told me they were installing the latest and greatest money can buy and say its all Australian approved quality, yeh a an XY falcon is Australian Assurance approved as well but it was made in 1969 . on arrival they tried to install a 1 phase inverter when i called and paid for a 3 phase inverter they later deliver anther inverter in...Read more
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RitaGreater Melbourne (Metropolitan), VIC
- 7 reviews
- 1 like
Hole in roof - Disgusting service
Outline the history of your complaint:
On the 22nd of November 2019, Hello Solar sent an electrician to install solar at my home address (refer agreement letter)
On Friday the 10th of January 2020 at approx. 8 pm, I walked into my garage and noticed a large hole in my ceiling. The plaster had collapsed and landed on my Audi SQ5 which was parked in my garage.
There was quite a bit of water on the floor as well as wet plaster everywhere. Photos sent through to [name removed] via SMS
I attempted to call hello solar and sent emails to the info@he...Read more
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EmmyGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
I would give a 0 star if I could
signed up for the crap system
did not follow through due to financial situation
- phone calls and emails - took 3 weeks
finally someone called me and saying that the 10% deposit is not refundable and they are happy to keep the offer until the end of 2019
how do you think I will follow through with the offer of the company which is only interested in getting money rather then providing the service
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Questions & Answers
Jeffrey C.asked
If I am to purchase solar panels from Hello Solar, would I get the benefit of the Federal government's PV Small Technology Certificate (STC) Subsidy ? Would the price quoted by Hello solar be already reduced by that STC Subsidy ? I am from Queensland. How much would be the amount of the Subsidy if i am to purchase 20 solar panels from Hello Solar ?
1 answer
Ok. Well I can only tell you about mine. Yes to subsidy. Price has subsidy subtracted. You cannot get them free. I tried. Usually about 6500 - 3500 subsidy and you pay 3000. Depends on your roof accessibility and shading to number of panels and installation price. My place has full sun and low set. I paid 3000 or 3200 maybe out of my own pocket. I think it was 3000 plus 200 for something else
Roshan Fernandoasked
My panels were installed by Hello Solar on 2 Feb 2020. NMI no. at the time was 43104733376. The wifi unit was also fitted to the inverter at the time. The smart meter was installed on the 5 March and the solar system was switched on to the grid. The indicator lights on the wifi unit do not light up. Please advice.
1 answer
My inverter is a Kehua single phase which has a black module plugged in to the unit from underneath which is the wifi transmitter which my smart phone communicates with, then you need to down load the suitable app that is the 1st stage ,l have,t completed the process, because the inverter has the digital read out on the front.
Keckaasked
How long have you as a customer had to wait to get refund from Hello Solar after job was cancelled because they could not install the panels ordered
1 answer
That was not the problem. They installed the panels but we had to wait 6 months for the rebate because they messed up the paperwork.
Details
| Category | Solar Retailers |
|---|---|
| Services Provided | Solar Product Retailer |
| Clean Energy Council Member | No |
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