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I had booked car for Test drive for 30th of March at 9:00 AM. I did my booking on 29th of March 2018. No one came till 9:15 AM. and no one informed me at any point of time that they are closed. When I called support number, I came to know that they were closed as per the voice message. Got call from someone later to let me know that they are closed and offered me to arrange the test drive for next day. My whole plan went for a toss. They themselves were not aware that they will be closed on this day. You know what? I have ended up buying anothe...r car on next day morning at 8:00 AM. Hellocars have not given me any service but charged me $49. It is more than 17 days but have not seen any refund. Probably they have too many system issues and want to build their business model using our money! I will suggest to think twice before you interact with them.
Great idea, execution could be better
I bought two-year-old car from them. Car is in great condition as advertised. There were two issues during the process. No 1. They brought me wrong car. It was the same model and colour, but different variant and rego. Simple mistake I presume. No 2. Odometer was at 21k instead of 19k.
Waste of time. Stay away!
I received an online quote of around $10,000. I was happy with the range and booked an inspector. Inspector came (30 mins late) and he was not a mechanic or has any tools to inspect the car. Saw some old oil marks from distance (already fixed years ago) and reported it as a current oil leak. Received $3,500 offer. Such a waste of time. Never again.
Very good service. Was hesitant at first because this is an online dealership. They were very true to their words. I bought the car but have to returned it because of some warning lights on the dashboard. True to their words they fixed the car on the manufacturer’s dealership and they gave me another 7 day money back guarantee. Unfortunately, I saw another problem and felt the car was not right for me so I have to return it. The problem was the car itself showing inaccurate tyre pressure reading.
I do not really write reviews but I want to s...upport honest company, straightforward, and no nonsense. For those of you who have not tried online dealership before, do not hesitate because this is a legit company. 7-day money back guarantee is a BIG plus. If you have questions please feel free to ask me. I will also write another review on how long it takes to get the money back.
Good Team, you can trust them.
I got great deal from them. Team has bit of communication gap & I had to do a few follow ups. But overall very happy with their service & I believe they are good people to deal with. I will make 2nd purchases them .
Buying a near-new car without the hassle.
My partner and I had agreed that we needed to downsize our family car (Honda Odyssey) and we had settled on a 2016 white or silver Honda CRV 4WD with 2.4 litre engine. It helps to have settled on a particular brand and model when buying a car.
After three days of searching the car websites and dealers, taking a test-drives and then haggling over the price knowing that whatever price was agreed, there would be some kind of additional costs, my partner found a car that was being sold by HelloCars. The price was very fair and reasonable and the c...
Actual quote lower than online range estimate
I read some good reviews on this page hence decided to try this dealer for the sale of my car. Unfortunately im disappointed as my experience is far from a good one. The online quote range provided looked good but the actual offer following the inspection was more than $2000 lower than the lower range of the online quote. As im typing this review HelloCars sent through a $50 Woolworths voucher to compensate for our time wasted. I take that as a gesture of goodwill, for this reason im giving a 3 Star instead of the original 1 Star I had in mind.
Convenient, but a headache and poor service.
Not going to lie, the purchase was convenient. The car seems to work just fine so far.
However, they have made too many mistakes for me to give them a positive review:
On the day my car was meant to be delivered, they scratched the windscreen. Instead of offering to replace it straightaway, I had to NEGOTIATE for them to replace it. The car was 24 hours late, and they offered no compensation, no extra service.
In fact, the area manager called me to say: "We have put in a lot of extra effort for you, like replacing the windscreen, we ...just want to make sure you are going to buy the car instead of returning it and changing your mind." (They offer a 7 day no questions asked money back guarantee). The fact that the area manager thought he was doing me a favour by replacing a scratched windscreen speaks volumes about their attitude towards customers. The logbook has not been properly stamped, which is quite worrying.
Overall, would definitely buy from again.
- The process was exactly as described, it seemed too good to be true. Prices were very reasonable and no need to haggle.
- Car was in great condition, better than expected.
- Customer service was friendly and generally responsive.
- Delivery was great, we travelled from the Hunter Valley and they met us at the train station.
- Car was advertised with February rego, where it really expired in January. Hellocars were quick to over compensation for the approx. 3 weeks difference but after 12 phone calls I still haven't seen...
Sold my car quickly with them
This was done all online and was very fast. Im happy because i had already put deposit on my new car and it was all quick
Really easy and straight forward
These guys purchased my Mazda last week and couldn't have been easier. Came to my house on a Saturday to inspect it, picked it up later the next week and money was in my account that day. Was a bit sceptical early on but they were really clear as to what was going to happen on the phone and whole thing was just simple.
The actual experience and customer service was quite good but the result was ridiculous. They explained that the final price was more than 20% below the bottom of their original range because they had made a mistake when they gave me that original price range (they actually blamed another unnamed company for that mistake).
I rang them again a month or two later for exactly the same car and got the same incorrect price range. When I challenged them they gave another excuse and proceeded to give me the 'correct' price range which was still above...
Waste Of Time
I made an inquiry via Carsales about a vehicle which turned out to be for sale through HelloCars. Rang the number and was subject to a long winded spiel about how great HelloCars are. After repeatedly asking where the car was and when I could test drive it, I was told that a 'valet experience' could be arranged for me to test drive the vehicle and it would 'only' cost me $49.00 for the privilege. I am not paying in advance without seeing the car. Nor am I paying to take a car for a 30 minute test drive. This is a $30,000 car. If you want to sell it, don't charge potential buyers to look at it. I don't need the proposed big red bow on the bonnet of the car I buy from HelloCars. Sell your big red bows and do away with the $49.00 gouge.
They saved me so much time and I love my car
I don't have much time to go out and shop for a car around. Experience with HelloCars was great. I could do everything from my office and over the phone. I didn't have to travel anywhere and meet with somebody. They delivered the car right in front of my work place and I tested it for couple of days and bought it. The car was exactly what they advertise on the website. I have been driving my car for 10 000 Km now and had my first check and everything is great. No problem. I really loved the experience.
Seamless process, we love our new car!
My wife and I are expecting our first baby and wanted to upgrade from our hatch to a bigger car that would fit everything in. Hellocars got us a good price on our trade in and I liked that our new car was checked by a mechanic. The warranty on the Mazda CX-9 and the 7 day money back gave us piece of mind. They advertise that they take the hassle out of the process and I really experienced this first hand.
Waste of 1 hour.
After being contacted and offered guide lines of 16.5k - 17.8k due to demand for a Mazda6 touring 2013 model. A 1 hr inspection/ test drive was carried out (which i had'nt been made a ware of a time frame prior) All the positives of the car ie new brakes, door seals near new tyres. all warranty Mazda service records itemized electronics and Nav system updates, recent service (1 week) carried out. none of this taken into account. However due to surface (skin) damage and repaired fully by a executive repair shop (whole new bumper) which the inspe...ctor did not pick out! until i foolishly mentioned. the report went in rear-ended damage i was contacted 4 days later, due to this an offer was not being made on this basis... a 20 min conversation ensued discussing the report and pointing out the inspector had to ask of any damage quite clearly the rear-ending was so severe he missed it!!.... very poor reporting, experience and waste of time...would not recommend the service.!! want new cars at used car prices...good luck!
Great customer service
I sold my car to HelloCars recently and I probably could have got more privately but I got for it almost $2000 more then what I was offered by local dealer. The customer service is very friendly, helpful and always very clear about how it works and offer was in range that was quoted so no bad surprises. I would recommend!
Time Wasting Exercise
After inspection of my vehicle and test drive for car. I was told they will offer less then what they quoted through mail. Reason in market demand is less ,it takes 180 days to sell car and few scratch on bumper...Total waste off time... Do yourself a favour sell your car to a dealer or privately....
was skeptical but what you see is what you get
I live in a rural area, Hellocars made it easy to buy with all the info upfront made me feel really comfortable with the process. They then sent the subi to my door, loving it. I’d recommend!
Love love love my new Mazda CX-5
I had my heart set on a white Mazda CX-5 and went to some dealers to test drive them and make sure it felt right. Ultimately I bought the car from HelloCars because the price was better than the other dealers and I liked the money back guarantee in case I changed my mind.... which I certainly didn't! This is the nicest car I've ever had it is so good to be up high in the traffic. HelloCars were very good to buy from.
Professional and honest
Hellocars were professional and clear from begnning to end. No surprises, no fees or anything... I sold my car to them with no dramas. Refreshing really!
A fun experience...not what you expect when buying a used car!
Was a fun experience. Hellocars put up with my million questions and were really helpful every step of the way.
Customer service is 2nd to none
My time is important to me and I didn't fancy all the time-wasters that I'd have to face from Carsales. Chris & Dan from Hellocars were professional, friendly and guided me through the inspection and sale and from start to finish it took 4 days with money in my account. Like I said in the subject line it was the customer service that really stood out from others out there.
Very easy and Helpful!
Bought a car off them, was worried about buying with out seeing first but thought atleast if I don't like the car I have the 7 day money back. Didn't need to worry! Loved it, was just like the pictures!
Interesting concept, good service, happy with the experience
I bought a car as a surprise for my wife, she loved it! They delivered it with a pink bow, the hello cars team were very professional.
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