Convenient, but a headache and poor service.
Not going to lie, the purchase was convenient. The car seems to work just fine so far.
However, they have made too many mistakes for me to give them a positive review:
On the day my car was meant to be delivered, they scratched the windscreen. Instead of offering to replace it straightaway, I had to NEGOTIATE for them to replace it. The car was 24 hours late, and they offered no compensation, no extra service.
In fact, the area manager called me to say: "We have put in a lot of extra effort for you, like replacing the windscreen, we ...just want to make sure you are going to buy the car instead of returning it and changing your mind." (They offer a 7 day no questions asked money back guarantee). The fact that the area manager thought he was doing me a favour by replacing a scratched windscreen speaks volumes about their attitude towards customers. The logbook has not been properly stamped, which is quite worrying.
Questions & Answers
Why do you take payments before the week starting on rentals? And when advised that the car is due for a service you disregard?
We live in WA, my wife and I have two sons who live in Melbourne, we visit fairly regularly, we need a cheap car to use when in Melbourne.
For local travel but also to the Vic /NSW border area as well.
We are looking at $5000.00 dollars , but understand that it will be up there with the number of ks, and agewise as well.
We are not too sure how to go about this, for what we want, and to get a reasonable deal?
Perhaps you may be in a different bracket for this type of cheaper car purchase?
But we would be interested in how this might happen, and how much your charges will be, as we have a set budget we need to work towards.
This is an initial have a klook enquiry, but all your information would be appreciated. We are looking at the next three months.
Thankyou , you have some great reviews.
John and Anne Bradshaw.
If I would like to inspect the car, where is your showroom location so I can have more options car to inspect?
Get an answer from our members and HelloCars representatives
Other Online Vehicle Sales Sites
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.