??!
1 photo
HelloFresh

HelloFresh Questions & Answers (page 4 of 11)

3.7 from 5,843 reviews

210 questions from our users

Erin O.

Erin O.asked

I recently made your prosciutto wrapped chicken breast with truffle and porcini baked risotto. I’d love to try to recreate the risotto. Can you tell me how many grams of Arborio rice is in one packet please?

1 answer
HelloFresh
Louis C.HelloFresh

Hi Erin, thank you for getting in touch.

The serving size of rice does depend on the box type and serving size you have selected. However, we recommend that around 115 grams of raw arborio rice, roughly 1/3 cup per person, is the best suited amount for a serving!

I hope this helps, if you have any further questions regarding this or anything else, feel free to pop a Direct Message through to our Customer Care Team via: http://fb.com/msg/hellofreshau

All the best,
Louis

Nicole

Nicoleasked

How much mince is in 1 packet and 1 sachet of the tomato paste for the Tex Mex Beef Bake recipe, please?

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Nicole,

Thanks for getting in touch!

You'll need around 90g-100g (raw) of mince per person to re-create this recipe, whilst one sachet of tomato paste is equal to two tablespoons.

If ever you're stuck in the kitchen and need a speedy reply, our Customer Care Team are available 24/7 and happy to help! You can reach them via:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Happy cooking!

- Kathryn

Kat L.

Kat L.asked

Hi, how many cups of rice do you use in a 4 person recipe

2 answers
Sim
Sim

1.5

HelloFresh
Louis C.HelloFresh

Hi Kat, thanks for getting in touch with us!

We would recommend roughly 1 and a half cups of uncooked rice to serve 4, of course this can change with the appetite of your crowd! However, if you have any further questions, please don't hesitate to reach out.

- Louis

Gwen J.

Gwen J.asked

How long will the lobster ravioli last in the fridge? And can you freeze it?

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Gwen,

Thanks for getting in touch!

You've reached HelloFresh Australia - as delicious as it sounds, we haven't had lobster ravioli on our menu, so we're wondering if you've got in touch from outside Australia?

Please let us know if you need a hand reaching the Customer Care Team wherever you are!

- Kathryn

Sue

Sueasked

Hi, thinking of getting this for a family member. She can’t eat onion or garlic- can I see what ingredients are in each meal- so we can order with this in mind.
Thanks

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Sue,

Thanks for getting in touch!

Before selecting each meal, you can view the ingredients list by clicking on the recipe. The full breakdown for any sauces, spice blends or pastes can always be find ahead of time by checking hellofresh.com.au/foodinfo. All of our ingredients are generally packaged separately, and could easily be substituted for alternative ingredient(s) you have at home if they're not suitable.

However, if the allergen is extremely severe, we wouldn't recommend using HelloFresh as we cannot guarantee our suppliers are producing in allergen free facilities. We do our very best to accommodate our customers’ needs with the highest quality ingredients possible, however, we are still navigating the ins and outs of allergy/dietary specific boxes.

Check out what's on the menu to see if HelloFresh will work for your family member: hellofresh.com.au/menus.

If you have any further questions, please reach out to our Customer Care Team who are available 24/7 and will be more than happy to help! You can reach us via:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Hope this helps!

- Kathryn

Paige C.

Paige C.asked

Hi, i really want to make Creamy chicken and vegetable Pie again but i need help. How many mls is in the tub of cooking cream?
Thanks.
Paige

3 answers
HelloFresh
Kathryn L.HelloFresh

Hi Paige,

Thanks for getting in touch!

We are so sorry for our delayed response - our Product Review site is not live monitored.

One packet of light cooking cream is 150ml.

If ever you're in the kitchen and need a speedy reply, our Customer Care Team are available 24/7 and are always happy to help! You can reach them via:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

We hope this helps - happy cooking!

- Kathryn

Paige C.
Paige C.

Thank you! I had a feeling it was 150ml and used that and the dish was super yummy! So all good :)

HelloFresh
Kathryn L.HelloFresh

We're so happy to hear it was a success, Paige! :)

You can always rely on our repertoire of recipes when you're lacking inspiration.

Happy cooking!

- Kathryn

Susan

Susanasked

I was offered 4 boxes for friends to try, I only took 1 but he hasn't heard from you at all. s Lindsay

3 answers
HelloFresh
Kathryn L.HelloFresh

Hi Susan,

Thanks for getting in touch!

We are so sorry for our delayed response, our Product Review site is not live monitored.

When sending your freebies to your friends, you'll be able to see the invites sent in the "share with a friend" section of your online account. This means you can double-check the email address was entered correctly. If this was done correctly, please ask your friend to check their junk/spam folder of their emails, as the voucher may have mistakenly ended up there!

If you entered the incorrect email, or if you entered the correct email and your friend hasn't received their voucher even after checking their junk/spam, our Customer Care Team will be happy to provide you with a replacement code. You can reach them 24/7 via:

- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Please let us know if you have any trouble getting in touch!

Kathryn

Susan
Susan

Maybe I had the wrong email as he has 2 ! Email to nicburtonagencies@hotmail.com

HelloFresh
Kathryn L.HelloFresh

Hi Susan,

Thanks for your reply!

If you reach out to our Customer Care Team, they'll be able to help get this fixed.

Hope this helps!

- Kathryn

P.S. We recommend editing your comment to remove the email address and protect your friend's privacy as this question and all replies submitted are public and can be viewed by all Product Review users.

AMF

AMFasked

Could you please tell me what is in the Mumbai spice blend? Having trouble finding out. Mainly hoping there is not mustard in it.

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi AMF,

Thanks for getting in touch!

We are so sorry for our delayed response, our Product Review site is not live monitored.

The full ingredients list for the Mumbai Spice Blend is:
- Dehydrated Vegetables [Onion, Garlic, Beetroot (Contains Anticaking Agent 551)]
- Herbs And Spices [Ginger, Coriander, Cumin, Turmeric, Fenugreek, Cardamom, Parsley, Chilli, Pepper, MUSTARD, Cloves, Cinnamon, Nutmeg]
- Sugar
- Rice Flour
- Salt
- Natural Colours [Paprika Oleoresin, Beet Red,]
- Food Acid (330)
- Flavour
- Yeast Extract [Yeast Extract, Salt]

If ever you need to find this information, you can look this up using our awesome food info page! You can find it here: hellofresh.com.au/foodinfo.

If you have any other questions or concerns, please get in touch with our Customer Care Team who are available 24/7 and are always happy to help!:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Happy cooking!

- Kathryn

Tracey

Traceyasked

How much is 2 packets of bread crumbs?

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Tracey,

Thanks for getting in touch!

We are so sorry for our delayed response - our Product Review site is not live monitored.

The answer to this will depend on the type of breadcrumbs! Two packets of fine breadcrumbs is equal to 54 grams or 1/2 cup, whereas two packets of panko breadcrumbs is equal to 112 grams or 2 cups.

If ever you're in the kitchen and need a speedy reply, our Customer Care Team are available 24/7 and are always happy to help! Feel free to get in touch with them via:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Happy cooking!

- Kathryn

Stephanie M.

Stephanie M.asked

Hi I was wondering how many cups where in one packet of the basmati rice

3 answers
Alisha F
Alisha F

Hey I’m not to sure exactly I think it’s 3/4 of a cup! two packets made 4 meals plus enough for left overs as well

Elizabeth C.
Elizabeth C.

Close to one cup of rice which would equate to 4 small portions per person

HelloFresh
Kathryn L.HelloFresh

Hi Stephanie,

Thanks for getting in touch and we are sorry for our delayed response!

One packet of Basmati rice is equal to 3/4 of a cup or 154 grams. :)

If you're ever in the kitchen and need a speedy reply, our Customer Care Team are available 24/7 and are always happy to help! You can reach us via:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Happy cooking!

- Kathryn

Sarah

Sarahasked

How do I read the expiration date? My chicken Demi-glace says 30219/A2028D. Thanks

3 answers
HelloFresh
Kathryn L.HelloFresh

Hi Sarah,

Thanks for getting in touch!

We are so sorry for our delayed response - our Product Review site is not live monitored.

I reached out to our team for some guidance with your query and we wanted to double-check if you're a customer with HelloFresh Australia? As we tend not to use chicken demi-glace, nor put our expiry dates in that format here in Australia, but we are aware this is a lot more common with our HelloFresh cousins in USA and Canada.

If you're in Australia, if you could get in touch with our Customer Care Team with more info, such as which recipe this was for and when you received the delivery, we'll look into this further for you. If you're from further afield and need a hand getting in touch with the teams there, please let us know and we'll find a number for you so you can get in touch. :)

You can reach us 24/7 via:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Hope this helps!

- Kathryn

Sarah
Sarah

I am in the USA

HelloFresh
Kathryn L.HelloFresh

Hi Sarah,

Thanks for your reply!

You can get in touch with HelloFresh USA using this link: https://www.hellofresh.com/contact-page/.

All the best.

- Kathryn

Jenka

Jenkaasked

Is it possible to know your veg suppliers?
As often the veggies come without packaging (which is very good, thank you!) it is impossible to know where they come from.
Thank you.

2 answers
Vesa
Vesa

I have no idea, all I know is they are good.

HelloFresh
Kathryn L.HelloFresh

Hi Jenka,

Thanks for getting in touch!

Sadly we are unable to confirm exactly which of our suppliers the veggies inside your box have originated from. The reason for this is that as we are such a flexible subscription service, our order volumes can dramatically change each week, meaning so can our suppliers. However, we can confirm that all of our ingredients are sourced from ethically responsible suppliers and of course, we will always source Australian produce wherever possible!

We hope this helps, but if you have any other questions, please don't hesitate to get in touch with our Customer Care Team. They're available 24/7 so you'll always get a much speedier reply! You can reach them via:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Happy cooking!

- Kathryn

Tracy W.

Tracy W.asked

What size is your tomato paste packages?

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Tracy,

Thanks for getting in touch - we are so sorry for our delayed response! Our Product Review site is not live monitored.

A sachet of tomato paste is equal to two tablespoons.

If ever you're stuck in the kitchen and need a speedy reply, our Customer Care Team are available 24/7 and happy to help! You can reach them via:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Happy cooking!

- Kathryn

Sean M

Sean Masked

Good morning, I was hoping to recreate one of the hello fresh meals that include the tomato paste sachet, so I would like to know how many grams are in a sachet. Thanks!

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Sean,

Thanks for getting in touch - we are so sorry for our delayed response! Our Product Review site is not live monitored.

A sachet of tomato paste is equal to two tablespoons.

If ever you're stuck in the kitchen and need a speedy reply, our Customer Care Team are available 24/7 and happy to help! You can reach them via:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Happy cooking!

- Kathryn

Glenn

Glennasked

How much is in a satchel of teriyaki sauce

2 answers
Jonwil
Jonwil

Enough.

HelloFresh
Kathryn L.HelloFresh

Hi Glenn,

Thanks for getting in touch - we are so sorry for our delayed response, our Product Review site is not live monitored.

Our Teriyaki sauce sachets are equal to 130g of sauce.

If you're ever stuck in the kitchen and need a speedy response, our Customer Care Team are available 24/7 and always happy to help! You can reach them via:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Happy cooking!

- Kathryn

Tara Kelso

Tara Kelsoasked

I have already asked this but haven’t yet got an answer that tells me ?? I’m wanting to know what Sichuan garlic paste is ? Where can I buy some

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Tara,

Thanks for getting in touch - we are so sorry for our delayed response! Our Product Review site isn't live monitored.

This paste is exclusive to HelloFresh as it is custom-made for us, so it's sadly not available at retailers. Fingers crossed, it'll be back on the menu soon!

If you need anything else, please don't hesitate to get in touch with our Customer Care Team. They're available 24/7 so can give you a much speedier reply! You can reach them via:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Happy cooking!

- Kathryn

Mel

Melasked

Hi, So our vegetables and everything has been delivered frozen, how can I thaw the vegetables so don’t get soggy? I had to throw out frozen zucchini because when I thawed it - it was then waterlogged. Any advice would be greatly appreciated. Thank you

2 answers
HelloFresh
Kathryn L.HelloFresh

Hi Mel,

Thanks for getting in touch and we are so sorry for our delayed response!

Oh no, your veggies should definitely not have arrived frozen, we can't apologise enough to hear that this happened! It sounds like perhaps the temperature control inside the delivery truck may have been having a bad day.

Our Customer Care Team would love to report this issue and compensate you for those veggies that haven't survived this journey too well - so please get in touch with them via one of the following options:
- Phone: (02) 8188 8722
- Email: hello@hellofresh.com.au
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

They're available 24/7, but if you have any trouble getting in touch, please let us know!

Kathryn

Mel
Mel

Great, thank you! - Melanie

Carmel c.

Carmel c.asked

How does one add on a fruit box to an order already registered?

2 answers
HelloFresh
Kathryn L.HelloFresh

Hi Carmel,

Thanks for getting in touch!

Usually, you can add any extras, such as Fruit Boxes, Snack Boxes and Sides when you select your meals. However, we are experiencing operational constraints in the current situation, which means we are unable to pack Fruit Boxes.

We're really sorry about this. We want to help your fellow Aussies as much as we want to help you, and we believe focusing on packing meal kit bags is the most effective way to do this for the time being. Once fruit boxes are back online you will see it listed under our weekly add ons.

Feel free to send us a Direct Message on Facebook via http://fb.com/msg/hellofreshau if you have any other questions or concerns!

- Kathryn

Carmel c.
Carmel c.

Thank you.
Carmel

Lisa C.

Lisa C.asked

Do you deliver to Launceston please

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Lisa,

Thanks for getting in touch, and your interest in HelloFresh!

We're so sorry, we haven't quite reached Tassie yet - there are certain import/export regulations which makes expanding to that area a little trickier than others.

If you shoot our Customer Care Team a direct message on Facebook via http://fb.com/msg/hellofreshau with your email, suburb and postcode, we'll add it to our request file and ensure we notify you when we open up for deliveries down there!

- Kathryn

CarolineE

CarolineEasked

How many grams of Cous cous is used to make the Cous cous tabbouleh?

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Caroline,

Thanks for getting in touch - we do apologise for our delayed response here!

This will depend on if you have the 2 or 4 person serving. Each cous cous packet is equal to around 96g or 1/2 cup of cous cous. The 2 person recipe requires 1 packet of cous cous, and the 4 person recipe requires 2 packets.

We hope this helps!

- Kathryn

P.S. If you're ever in the kitchen and require a speedy reply, our Customer Care Team are available 24/7 via:
Phone - (02) 8188 8722
Live chat - hellofresh.com.au
Facebook DM - http://fb.com/msg/hellofreshau

Page 4 of 11

Get an answer from our members and HelloFresh representatives

Other Food Delivery Services

Previous
Youfoodz

Youfoodz

4.5
(12,596)
Chefgood

Chefgood

4.7
(189)
Soulara

Soulara

4.5
(517)
Lite n' Easy

Lite n' Easy

4.3
(5,198)
Dinnerly

Dinnerly

4.0
(333)
Marley Spoon

Marley Spoon

3.7
(738)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.