helloworld

helloworld

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helloworld
3.1

499 reviews

PositivevsNegative
53% · 266215 · 43%

Reviews

499 reviews
Ben
Ben
 
Transparency
Customer Service
Ease of Booking
Gabriela
GabrielaSouth East Queensland, QLD3 posts
 

Very poor costumer service

I've contacted an agent to book a flight with a long stopover for me, but as she couldn't find a flight with a long stopover, I thanked her and booked myself a 18h stopover flight through the airline website. To my surprise this was her ironic answer:
"I wouldn’t have thought staying in an airport for 18 hours would be a good option however I could have also provided this to you. Please don’t keep our store’s details for your future travel enquiries."
I wouldn't contact Helloworld again or suggest it to anyone due to its poor customer service. Show details
James W.
James W.South East Queensland, QLD5 posts
 

Terrible and Unconscionable Conduct

My Mum Aunty and Nanna have been ripped off by Helloworld Redbank/Booval. They spent $50,000 on a dream once in a lifetime trip to Europe. Then Covid happened.
2 years later and the agent at Helloworld is holding my ageing mum and nanna to ransom. This is a lifetime if savings for pensioners and this conduct from Helloworld is unconscionable.
My Mum is exhausted from trying to get honest answers. Unable to use the insurance that was provided by Helloworld and unable to use the return airfares to Euope. Unfortunately due to my Nannas age it's too risky to fly to Europe during these covid times.
I would avoid booking any travel through Helloworld. There is a lack if transparency, honesty and support.
Shame on you Helloworld. Show details
Transparency
Customer Service
Ease of Booking
Rebecca
RebeccaSydney Surrounds, NSW3 posts
 

Won’t refund our money

Wow I can’t believe I’m not the only person Helloworld has ripped off. Air Canada sent me 3 refund receipts in May and July confirming they had refunded our $7850 to Helloworld after many emails to them (Helloworld) they said they don’t have our money air Canada has it.
So today Sunday morning I spent quite a length time on my mobile phone taking to Air Canada and they said they can confirm Helloworld have our money. I can’t believe the lies they spin. So I have given them 7 days to pay or I will begin legal action against them. Show details
Wazza
Wazza3 posts
 
Hamish
Hamish 2 posts
 

Terrible

We had to cancel extensive travel bookings due to covid. Travel agent lied about reason for delays to obtain refund for over 12 months then went into liquidation.

Qantas confirmed our flights to Europe were never paid for, where did our money go?

This company needs to be investigated.  Show details

Tamara D.
Tamara D.
 

Worst service I’ve ever experienced

Hello world Wodonga a bunch of rude people. They say you write nasty emails when you ask questions. Don’t email with updates and when you email them they get mad. Still haven’t got refunds. Took massive chunk of our money because of covid for themselves and lied about it.

I asked questions and the owner replied with this? I was not rude and her personal life should not be a customers concern. Never again.

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lyndalls1
lyndalls1Hunter Region, NSW29 posts
  Verified
Transparency
Customer Service
Ease of Booking
lyndalls1
lyndalls1  
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Resending my emails to helloworld online daily. Hoping!! for a response

Hfg
HfgLaunceston, TAS4 posts
 

Stay clear

Booked overseas trip before Covid and had it cancelled. They took a large commission from the airline refund and haven’t been very helpful in following up on other outlays. I wouldn’t use again.  Show details
Transparency
Customer Service
Ease of Booking
Mark D.
Mark D.South East Queensland, QLD2 posts
 
Paul K
Paul K
 
ex-Hello World Customer
ex-Hello World Customer2 posts
 
Catherine S.
Catherine S.Greater Melbourne (Metropolitan), VIC
 

Still waiting for airfare refund after 16 weeks with very poor communication

We booked a holiday to Vietnam in late January 2020 (for travel in July 2020). In April, when it became apparent that the trip would not proceed, we requested cancellation of airfares (in excess of $10K) and the tour in Vietnam (through Peregrine). To date we have not seen any money reimbursed for airfares (plenty of delaying emails) and an offer of a credit for Peregrine which, in the present environment, is of no value. The airfare refund offered is lacking in transparency and purports to withhold amounts that have no objective basis. We continue to receive holding emails from Hello World which inspire no confidence whatsoever. The whole matter has been handled very poorly. Show details
Transparency
Customer Service
Ease of Booking
Tania K
Tania K
 

Helloworld Travel Norwood, Adelaide, South Australia

Abusive, bullying and intimidating customer service by the owner himself. Promised a full refund but when I tried to make good on this promise Would not process my refund unless I agreed to $1500 in cancellation fees for a service that could not be provided because of the international travel bands. Tried to discuss “frustrated contract” with the advice from Consumer and Business Services resulted In being banned from phone contact the next day. Deliberately delayed and mislead me. Taking full advantage of COVID-19 pandemic. Ignored every opportunity to resolve the matter even after involving several managers from head office. Owner does not care about his customers or his travel agency reputation at all. Show details
Tiare G.
Tiare G.Hunter Region, NSW2 posts
  Verified

Sales consultant

We booked a holiday to Bali through hello world Belmont prior to COVID, we booked with Ashlea and she was so knowledgeable on where to go and stay and got us an amazing deal, fast forward to a month before our holiday and COVID hits. Ashlea kept us up to date with what would happen with our money and was always contactable in the period leading up to our travel. I couldn’t recommend her or the helloworld Belmont team highly enough. Show details
Traveller66
Traveller66Sydney, NSW2 posts
 

Kempsey Travel and Cruise

I use to book through this office with a very long standing genuine staff member who was just recently made redundant while others much shorter in their role kept positions. An email received back from the manager was quite snub who has always been rude. I’ve rated doing business here for many years and have put thousands in travel through the business due to this one staff member. The manager in all dealings has always been quite rude, and this latest situation has left a bad taste in my mouth. Clearly could not care less about losing my business and taking it elsewhere. Show details
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Customer Service
Ease of Booking
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Bree Solitua
Bree SolituaSydney, NSW2 posts
  Verified

If I could give half a star I would!!

My family booked a trip to Bali in 2020. I booked through Helloworld. When Covid-19 surfaced I asked for a refund as we could not travel due to government restrictions. I was told I was not entilted to a refund. Then my flight was rescheduled to 1 week later. I advised these new dates did not suit me. Helloworld failed to tell me of the reschedule or cancel. When I questioned this I was told you can't travel anyway so I didn't feel there was any need. Their customer service was well below average. The Director belittled me was rude and blunt. I am being told my only option is a credit and the thought of having to deal with them again makes me sick. Do not ever use Helloworld campbelltown NSW!!! Show details
Mary
MaryMelbourne7 posts
 

Don’t use this company

Not even worth the one star rating. Helloworld won’t refund my money despite my trip being cancelled. I was told I’d get a full refund but they’re keeping a fair chunk of my money for a cancellation fee despite me not cancelling. They also have next to no communication with their customers. Do not use this company. Other companies are doing the right thing by their customers so choose them and not Helloworld. Show details
Jem
JemVictoria3 posts
 
Happy Customers
Happy CustomersHunter Region, NSW6 posts
  Verified

Central Australia

We booked our holiday on The Ghan through helloworld. Everything was arranged for us, and the accommodation was excellent. All additional tours were organised and trouble free. We will book through helloworld again. Show details
David Newton
David NewtonSouth East Queensland, QLD27 posts
 

Don't bother

Waited a week and a half for a response to me request for flights and accomodation. Nothing! Went elsewhere. These guys are on commission so don't expect them to be around for too much longer. Show details
Clarissa
ClarissaEyre Peninsula, SA4 posts
 

Excellent customer service

Booked a cruise and have received excellent customer service, answering any question promptly via email or in person. Haven't been on the cruise yet but I expect it will be wonderful. Show details
Michael S.
Michael S.Greater Melbourne (Metropolitan), VIC4 posts
 

No idea how to organise a holiday

We are going in a royal Caribbean cruse at Christmas and the rooms are not sorted and the boarding pass system did not work very well. One sale rep said one thing the next days something else it sit not an easy Holliday experience Show details
Transparency
Customer Service
Ease of Booking
katet01
katet01gippsland8 posts
 

Go straight to the airlines

Cant agree more with a previous reviewer. Booking through an agent gives me nothing but issues. I made the mistake of booking flights to London through Hello World Moe. All it did was make my life more difficult. Rude sales people provided terrible customer service if I needed to make any changes and even when I tried to purchase an additional ticket!!! Never again. Just go straight to the airline.
Trish
TrishSydney Surrounds, NSW2 posts
 

Disgusting

My inexperince daughter booked her first flights at Hello world North Richmond. Gaurada had them for $735 she got charged $ 950 she is only young thought the flights had gone up. I called the manager to complain she stated she had done her booking cheapest flight $850 and $100 booking fee my daughter said she wasn't told about the booking fee being $100 dollars. They took advantage of a young inexperience girl shame on you. Show details
Whistleblower
Whistleblower
 

Pollies travel agent of choice

If you are a corrupt politician seeking tenders for your departmental travel, then this is the agency for you. Helloworld are keen to give your family free travel in return for that $1 Billion contract. Show details
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Sam
Sam
 

Expensive than other agents and cant use helloworld giftcard in helloworld website

Cant use Helloworld giftcard in helloworld website or through phone, what the hell? so you have no other option other than booking in the store. So went to the store they are charging more than other travel agents and $11 on top per head unbelievable. Show details
Willow's Mum
Willow's MumSouth Australia5 posts
 

Overseas travel bookings the easy way!

I chose helloworld to book my first ever overseas holiday. helloworld at Semaphore were very helpful. I dealt with Liz who was patient and understanding and managed to work out an itinerary which allowed us to do all the things we wanted to do on our holiday. A last minute change to our itinerary was met with a positive response and Liz made it happen without fuss. I would definitely recommend helloworld at Semaphore if you are looking to book travel. Show details
JC33
JC33Sydney, NSW33 posts
 

No support little service

Poor service considering Hello world Tuggarah are in a service industry. Attention to detail missing, not transparent with bookings and the client does all the follow up. Poor communicater also. I could not recommend. Show details
NotHappy
NotHappyGreater Melbourne (Metropolitan), VIC
 

Terrible communication

Poor service and communication for sure they don’t call you back when you have asked for a quote. Could not give me an itinerary of my trip before booking. Once I walked in to pay the lady was shocked that I even came back and had no idea what to do or prices to pay. Post paying nil further communication despite requesting an itinerary multiple times. Not happy and we haven’t even left yet Show details
Transparency
Customer Service
Ease of Booking
unhappy chappy
unhappy chappyPerth, WA
 

Misleading And Over Charges With No Explanation Or Resolution

Extremely unhappy with Hello World. Over charged and refused credit, told would get a credit on account which has deemed useless as they have lied about travel services they no longer can provide. Still will not provide me with full credit. Abusive staff. Management ignores the issue. Do not use this company! Show details
Abs
AbsSouth East Queensland, QLD
 

This is the reason I don’t book flights through travel agents

Holiday was booked through helloworld Elanora by other family members. After being made redundant and not being able to take the flight I had to call them (11/02/19) to see what the options were for either cancellation or rescheduling. They said they will call me back and let me know. No phone call back, and without confirming with me they cancelled my flight tickets (14/02/19). I now have to wait for a refund which I was only told today in could take up to 12 weeks. ....Totally unacceptable.
The travel agent ‘expert’ has made other mistakes with other family members holiday details and and has been passing the blame. Show details
SnL
SnL2 posts
 
Brian
Brian
 

I would like to know how they can charge $120 extra than all other travel agents and Qantas themselves

Went to book and was told there was a service fee, which would be $120 more than price quoted by Qantas and all other travel agents. Is it because were up north? Shouldn't be allowed. Show details
Ease of Booking
Graham
Graham2 posts
 

Very bad customer service

" do not use helloworld "Terrible customer service ???!!!
, we booked with them they messed up return flight ,they would only replace with a inferior flight because cost was an issue when I complained the supervisor said contact fair trade ! Show details
Ease of Booking
Jay
JayHunter Region, NSW2 posts
 
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Prak
PrakGreater Melbourne (Inner), VIC4 posts
 

Change fee higher than direct booking

I booked domestic Virgin flights with HelloWorld. To change flights directly would have been $90 change fee plus difference in flight cost. Helloworld charges $102 plus another $10 service charge per ticket (I was told Virgin charge them that amount). There was no benefit in using Helloworld and ended up costing me more. I had to go with helloworld to change the flights as they were originally booked through them. I won't use them again. Show details
Customer Service
Ease of Booking
Connor
ConnorSydney, NSW3 posts
 

Awful

Terrible service. Was quoted a price for Japan holiday only to find out later I could book the same holiday myself for around $800 cheaper. The owner of this company is also Andrew Burnes who is a Liberal party heavyweight and I will not give ONE cent of my hard earned money to him or this company. Especially when they seem to have no problem giving free holidays to their mates in politics. Show details
Customer Service
Ease of Booking
vicky
vickysydney2 posts
 

Helloworld use to be Flight Centre

Called to ask them to quote a simple trip but once i saw the price it was a shocker. a quick google search could lower the price by 25% at least.

Did some more googling on this company and they use to be Flight Centre which made it to the news about underpaying staff and ripping off customers. Mark ups are done manually by staff as it increases their commission.

I would advise you to stay away from this mob, i'm sure you will get better value and service anywhere but from Helloworld.

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