Don’t do it
I am usually not the kind that writes bad reviews, but I want to warn others. I was recently on a grip trip booked through HelloWorld. It was very overpriced for the sort of quality that we got (cheap hostels in dodgy areas of Paris, lots of inaccuracies regarding what sites were open or closed even though the information was pubically available, very expensive flight prices etc). But was was worst was a lack of transparency. They are very happy to take your money but do not provide details of where exactly your money has been spent. There is a...lso a marked lack of communication (unless they want to provide you with the payment details or throw in last minute charges). In this day an age, it’s best to organise it all yourself if you are just going on a conventional holiday. But if you do need a travel agent for whatever reason, do not go with HelloWorld. The industry are full of dodgy practices and this agency is no exception. Whatever company you decide to go to, do your research.
Terrible, Rude and Unprofessional Customer service by email & Phone
Emailed Helloworld south Melbourne to get quote and got prompt reply by [name removed] and couple of email forward and back.
Told [name removed] that got quote from other flight centre and STA travel and fwd their quote and left my no in the email but no response by [name removed].
Called the store and left no twice with staff name [name removed] even after couple of hours no response called third time and was told by [name removed] that they are short if staff over xmas time and they are a walk in store and very busy and if urgent go to...other companies where I got quote from. Really rude and unprofessional customer service by [name removed] and by Helloworld travel south Melbourne, if this is how they treat their potential customer what would be the fate of their customers ?? After couple of hours got Called from [name removed] and she apologized for not returning the call and told her about the behaviour of her work mate and she was like oh.. I am sorry but she did not meant it.
Must be getting a Jetstar kickback.
Very very angry that hello world booked us with worst carrier Jetstar. They must be getting a kickback as we were given no options other than Jetstar, even though, with all the added extras they were not the cheapest. Our agent knew we wanted to shop and were concerned about weight but didn’t even bother to tell us we could have flown with Hawaiian air and had 64kg included checked luggage ....no extra cost!!!! The agents job was to get us the best deal to suit our needs but she didn’t even look at any other carrier, very very poor service. will never use hello world again, and I suggest to anyone else to do your own research and go in there armed with facts. Don’t rely on them to do any research on your behalf....it won’t happen!!
I complained about something that happened on my helloworld trip to the Eatons Hill store
I complained to Eatons Hill Hello World about some issues I had with our recent trip. I then contacted Hello World direct because I had not even had a response and have still not had any response good or bad from anyone. Shocking customer service!
Always there to help
We always use the Helloworld office in Ninth Ave Rosebud and have never been disappointed. Due to a family illness we needed to re-arrange various aspects of our six week Europe holiday from late August. The staff (on this occasion Caitlin & Geoff) made numerous phone calls to the travel groups we had booked with to assist us and we received a better than expected outcome. Many customers complain about using travel agents but as a family we have never encounted any issues with the team at Helloworld Ninth Ave and from our personal experiences would always recommend them.
I went in to Sunnybank Hills store to ask for a quote on hotels for the night and the travel agent was so rude and condescending! I was appalled at the manner in which she spoke to me, like she couldn’t be bothered working it out for me. I got up and walked out letting her know exactly how she made me feel. I will never go back. How does she keep her job!
Run as fast as you can and save your money.
I don’t write reviews to be vicious or for retaliation I genuinely want to warn other people and save them from a terrible experience. Truly be warned, these are the worst travel agents I have ever used. Not sure they can even call themselves real travel agents when they are simply a 4th party travel provider/reseller. Run, run, run as fast as you can go elsewhere or simply go online. This is honestly all HelloWorld do is booked your holiday online and then resell you the other 3rd party travel provider deal. Our entire European trip was booked...by HelloWorld who actually then booked our holiday through Qantas Holidays (we did not fly qantas), Expedia (yes can you believe hotels were booked through expedia) and then another 3rd party travel arranger for another hotel and car service. Why is this so bad, firstly they don’t disclose any of this information to you, booking through all these different travel providers means your bound by each companies many different terms and conditions and none of this is disclosed to you at all, and lastly this means you have no control at all over your travel arrangements. You cant upgrade or cancel or amend anything not the flights or hotel because it has all been purchased through discount resellers! Asked to upgrade one hotel as it was not we expected and was told by the hotel direct sorry its all booked through expedia nothing we can do to help or change it. . Also we had KLM flights booked, it is their company policy to oversell flights and we were told our travel agent should have known this and told us this. They told us nothing and as a result we were unable to board a flight paid 8 weeks in advance. Lastly, we decided to cancel our flights as HelloWorld were unable to find a new flight that suited us at a reasonable price (something most travel agents should be able to to) and when we inquired as to how much refund we would receive we were told only the taxes and additional airline fees. We were told it would cost $550 fee to cancel the flights and we were informed the this was the exact price paid for a return European flight…so therefore all you will get back is the taxes of around $150. Nothing you can do to fight it as no pricing is ever disclosed but I don’t think anyone believes in a return flight to Europe costing $550 and it just happens to be the cancellation cost is the exact same price. Be warned this business is not honest and upfront about what they are reselling. I could write much more just in regards to how bad the booking of this trip was but I wont say anything more other than I do not recommend in handling over $1 to HelloWorld for any travel booking, i believe that they keep their customers in the dark to make money and the customer service is just shockingly terrible (no care or remorse and most times not even polite to their customers). Stores used HelloWorld Lisarow and Tuggerah NSW
our holiday wasn't a big one but important to us , staff member was pushy and uninterested . Had to,change dates because flights went up twice. Ended up going elsewhere and getting flights and accommodation cheaper, with someone who was very happy to help me. Sent a very polite email saying we weren't going ahead and I thought that was it. Last week ran into her walking at the beach and endured the nastiest glare from her . VERY UPSETTING .
Ripped off. Don't pay anything until you have checked all details of your trip
I booked in person , she made a mess of my needs, because she did not listen to my needs and refused to alter details because I had paid, i kept getting the same story we can't change , we can't do this we can't do that,
You can do better, go to someone else , or do it yourself, don't trust them period.
- Verified customer
The Worst Service Ever
Booked my business trip to a conference and vacation with my wife to Florida in May 2018 through Helloworld Newcastle. The travel agent made a mess with my travel arrangements. We were supposed to board our return flight from Miami, and he had booked from Orlando instead. I did not notice this at first as I believed he would have followed my instructions, but when I picked it up after a few days, Helloworld asked for some 540 dollars to fix the return flight (which was their mistake). I requested special vegetarian meals during the flight which...again he forgot and I was starving during the long 16 hour and then 14 hour return flight. Likewise, he booked a Queen room for two of us with breakfast for only one person. Just unbelievable what a nightmare it was with these people.
- Verified customer
Overpriced and lack of transparency
Overpriced. Ripped off. Paid almost $8k for accomodation in japan. I asked for a minim 4 start stay hotel. 2/5 hotels were 2-3 Star. Rail pass was about $2,000 and it wasn’t brought to our attention. The budget would have meant $400ish a night on hotels. The hotels booked were only $120-$160 a night. When asked for a break down go costs with receipt confirmation of what the “japan supplier paid” I was told that it cannot be forwarded to clients. Not sure what actually happened with all the money I paid. Beyond disgusted with the device.
HW at Waurn ponds
Very efficient and superb customer service nothing to difficult. We use HW at Waurn ponds for our group bookings and they are great with making the arrangements and saved us heaps of time and money in comparison to trying to do it all online. Andrew at HW always there to help. Highly recommended!
- Verified customer
Above and Beyond - Helloworld Port Douglas
Within 24 hours Kimberley Harvey from Helloworld Port Douglas was able to achieve what I spent close to a month trying to organise through one of the other major Travel Agents.
Helloworld Port Douglas provided a high level of service, professionalism, knowledge and experience that really impressed me. I am no longer stressed about my travel and accommodation plans as I was with the other company, instead I am looking forward to the holiday Kimberley Harvey helped me plan and organise.
Thank you Kimberely - I assure you I will be raving about you to everyone I encounter who is planning a trip.
hello world caboolture is always helpful and friendly
hello world caboolture (on king street) have always been helpful when i have been looking to book some travel. the travel agent Cassandra is the person that i like to deal with as she is always happy to help me find out some info for me and can email me a quote about the holiday i want the next day. any time i am looking to travel that is the first, and only, place i deal with now. just makes it easier to get things done.
Once you've paid everything, they don't want to hear from you
The initial travel agent was great when booking flights and hotels. Then she left and someone else took over my booking, and when I asked for help with checking in online, she lady was very rude and kept saying she couldn't help without giving a reason.
Excellent service with a smile
Booked numerous overseas and domestic trips over the years through this group via the Belmont NSW office. Always prompt, efficient and friendly service. Good accommodation rates through their ability to negotiate via their group. We always make initial contact in person then most of the rest is via email or phone. Whenever we’ve had problems with tours overseas they have resolved and rebooked us without fuss. This travel group definitely takes a lot of the stress out of our travel arrangements and will continue to use them while ever we are fit and able to travel.
Terrible business ethic, unprofessional attitude (and that was by one of the directors!!!)
Complete mess up of everything, I had to change my booking due to unforseen circumstances. Initially the staff were very good to help, until they deliberately and unprofessionally disclosed personal and sensitive information of mine, when specifically asked not to. Then the director got involved and started providing cop out excuses and deleting email trails etc. Extremely unprofessional, do not give your business to this company!!!
Questions & Answers
Can i cancel my full payed f o r holiday..2,200 and be refunded??
I've already booked my holiday and paid for in full the flights and accomodation. The ladies I were meeting up with have all cancelled and are no longer attending. What sort of refund would I be entitled too?
My question is we have booked a hotel and flights with hello world but have just found out there will be Major construction happening at the hotel we have booked. We have chosen another hotel that we would like to stay at but have been told that it is not on hello words supplier list. We have been told that we will have to pay a cancellation fee if we do not wish to go through one of your hotels but I’m having trouble getting an answer on how much this cancellation fee would be and how much we paid for the original hotel as it was part of a package. We don’t wish to cancel the flights just the hotel .
Thank you for any information you can give me
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