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Helpling
1.5 from 21 reviews · View Statistics

Reviews

1.5

21 reviews
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    Jason R.

    Jason R.Sydney, NSW

    No Show No Response

    published

    Do not use. They no showed and had no response to our request for updates. Only way to contact them is via email address that doesn't help when no shows up. Waste of time.

    Incentivised ReviewNo
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    beware of booking a regular clean

    published

    they help themselves to your payment details and will keep charging you whether a cleaner turns up or not (Actually i told them i cancelled my services, but they kept debiting) won't stop until you cancel the credit card. Also on there website, it is very difficult to see how to cancel your account (probably on purpose)
    Bad service/bad customer relations. Avoid

    Incentivised ReviewNo
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    Very bad experience

    published

    Signed up for the weekly clean. The cleaner did not show up. Nor was there any response from her to multiple messages. Nevertheless Helpling has charged us. Altogether very frustrating

    Incentivised ReviewNo
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    Matthew

    MatthewGreater Melbourne (Inner), VIC

    Late or missing payments to cleaners

    published

    Hi we are one of the providers under the Helpling platform. GreenClean Australia has the Helpling contract for Australia and gives us the jobs on the Helpling platform.

    Treatment to the cleaners have been absolutely terrible. Late or missing payments. No response to messages. We will be escalating this matter as they have owed us more than $1000.

    Do not hire them.

    Incentivised ReviewNo
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    Pete

    PeteAU

    • 18 reviews
    • 25 likes

    Stay away. It's really a scam. Poor service, terrible ethics

    published
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    Service is just getting worse

    published
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    Appaulled

    published

    Cleaners didn’t show up. Another person I had no idea of turned up 20 minutes late. A 2.5 hour clean turned into 5 hours as only one person showed so I had to cancel all my plans. They gave out my personal information to a different company breaching privacy laws. Terrible experience. No help at all from helping.com.au.

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    SCAM DO NOT USE THIS SERVICE

    published

    Once you create an account and schedule bookings it is impossible to cancel bookings.
    There is no local help in Australia. Emails, phone calls everything goes unanswered.

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    HLK

    HLKSydney

    Non-existent customer service

    published

    I tried contacting Helpling customer service regarding a payment issue several times - Three emails, numerous phone calls (always went to voicemail, which stated to email them instead) - No replies, no call-backs, nothing. Non-existent customer service. Cleaner was average, and only worked approximately three hours out of the five I paid for.

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    Company is horrific -go somewhere else

    published
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    Marion

    Marionsydney

    This agency is going to make your life more difficult

    published
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    DMB

    DMBSydney

    Dirtier than before

    published

    I unfortunately engaged the services of HELPLING (remember the name people) for a regular cleaning service. First appointment - the person who was supposed to come did not and was reassigned to someone else (who knows). The worst cleaning ever, for two hours I got unswept floors, unmopped floors, mirrors and glass screens with streaks and dirtier than before she arrived, floors not vacuumed. Have been charged for this. Thank you HELPLING for reminding me to stand up for professional service and set standards of the dedicated and diligence for my clients.

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    Awful job - just want to take your money

    published
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    Jennifer

    Jennifer

    • 2 reviews
    • 2 likes

    cleaners never showed and i've been charged

    published

    The first time I booked my cleaner did not turn up even though I had taken time off work to be there. you can't call helpling which is the most annoying thing about it. they were responsive and organised me a cleaner for the next day.
    the second time, the new cleaner was 45 minutes late so I had to leave for work. I have called twice and send two emails and no one will return my call or email. I have been charged for a clean I never had.
    incredibly frustrating and slow customer service.

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    Cleaner cancelled three times

    published

    Organised and paid for it on their website but the cleaner never showed! You can't call anyone from their company and you can't leave a review on google... I wonder why...

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    Sami

    SamiSydney

    • 2 reviews
    • 4 likes

    Give these service a miss..

    published

    I have used Helping 3-4 times in the past, each time hoping the services would get better. Their cleaners are mostly students and some of them are not trained at all. Never on time and most importantly the cleaning is below average. I will not be using this service again.

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    Be warned you will be punished for leaving

    published

    After two cleans I cancelled the service as the cleaning was not up to scratch. They didn't even move things off tables etc to dust, they just dusted around them. I got charged $50 for leaving the company. Unbelievable.

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    GTR

    GTR

    • 2 reviews
    • 2 likes

    Unreliable

    published

    I have only been using this service for a couple of months now and the cleaner has cancelled 3 times with very little prior notice. Also, it is very difficult to contact the company for help because they only offer an email address for customers which is not particularly convenient. This is a shame because when the cleaner did turn up the service was good value and quality.

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    Richard

    Richard

    • 4 reviews
    • 3 likes

    BEWARE! DO NOT TRUST HELPLING UNDER ANY CIRCUMSTANCES...

    published
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    Joseph

    JosephEpping

    The Uber for cleaning. Affordable and best

    published

    Having used Helpling's services for few months now, I can say with confidence that the cleaning service provided by helpling are second to none. Service is just $29p/h and you get your placed clean really well. I used the same cleaner for few months and he was great.

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