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Very mixed experience
Our build with Henley has been somewhat mixed. This was our third build (and was to be our last) so we entered the process with realistic expectations as we had done it before. There were certainly issues with the admin process with lack of communication between the various departments leading to a lot of inefficiency and time wasted and micro managing by us to pick up all the things missed and not handed over correctly. With regard to the issues We won some and lost some but Henley came to the table on each occasion and were willing discuss and see things from our point of view. So that’s great! And we are appreciative of that.
However what has really hampered our experience of Henley has been the quality of trades used throughout the home. In particular the tiling, rendering and painters have shown extremely poor workmanship that should in no way represent Henley’s brand.
What has been even more frustrating is they send the same tradie who didn’t do a good job in the first place to ‘rectify’ and they do the same standard of work again which in turn creates more issues. These mistakes and the subsequent ‘fixes’ lead to the home lacking the finesse that a new home should and can be very visible even to the untrained eye. We upgraded almost every aspect of our home, however the poor workmanship especially in the bathrooms and front facade rendering have left us very disappointed.
We have had to have bring in our own trades at times to try and address issues on a brand new home which is extremely disappointing given we have paid over $500 k to Henley.
Henley’s response when questioning the quality of trades and poor workmanship issues has often been “well that’s just how they do it”. This is certainly not reflected in your display homes which is the standard that is promised.
We loved the Henley designs, the inclusions offered, had a great experience with sales and our Admin was also responsive (issues at admin were beyond her control) but our Overall, the final outcome is“okay” and Not “Amazing”. That may be due to the volume of issues
identified that had to be rectified or purely because we are weary after this long process.
We are beginning the process of addressing these issues with Henley Home Assurance and are hopeful they can be resolved satisfactorily.
Excellent quality and design but made us wait long
Job Number: 312001
Development Approval / Building Approval Permit Number: 2748420177872/0
Build Location: Lot 1012, 53 Maiden Drive SUNBURY 3429
Home Design Name: Emperor 48
Our first home built by Henley. We are very happy with the quality of the house. The administration process went really well & fast. But as soon as we moved to construction stage, there were delays.
We had slab in 1 week and then we waited for frame to start after 3 months due to unavailability of carpenters (as advised by supervisor). Then after frame we had delays in almost every stage. And we finally got the keys after 10 months into construction (went over the contract date).
Even after all the delays, the end result was excellent. We just love our house. Overall the quality of the house if brilliant.
According to me, the area of improvement is none other than fastening up the construction process.
Shaikh J Sabir
Confused and neglected
Bought the land and thought of building a dream house on it, went to all home builders and selected two floor plans one with Carlisle Homes and second with Henley Homes. We went with Henley as we saw value for money and secondly the sales woman was amazing at Upper Point Cook display estate.
From floor plan selection to color appointment everything went smooth then construction started and has not ended yet, as per the contract maximum construction period ended on April 12, 2019. still waiting...
Excellent house designs
Our first home built with henley. We love our home. The process has its ups and down, great management with the lead up to the construction of the home, the staff at the display, henley colours and tender were excellent in guiding us and providing us with constant communication. Once we were at construction stage there were delays and areas for improvement in regards to communicating with us. Overall the we are happy with the quality of our home.
Quality Builder but made us wait long
The house was really well managed and the supervisor was very particular about everything. There was some issues at the start where the builder was unable to site the house and due to late in finding that had to change the house design completely and had to re-do the selection process. The cost at the start to the finish was very accurate but the only thing I was unhappy with was the delay the builder had in completing the job. Very slow they were I felt infact they went beyond the maximum day of construction based on the contract.
Brilliant quality and design
This is my second house builth with Henley. They are by far have the best inclusions and final quality and built is brilliant as always. Communicated well throughout the whole process. Highly recommended!
Managing my building stages, starts from design, colour selection tender, contract, variations and construction phases all were good. We have some issues with sales person because she was not gave us correct information.
The quality of construction work was good and they gave us house before expecting time just because of our site supervisor Darren was very good and worked professionally.
The team communication and cooperation is very good. Overall our experience was very good.
Regret building with henley
Not happy with the build quality of our property.
We had to engage a private inspector who found multiple defects during the construction period and these defects were not properly rectified by construction team. In fact we had hard time getting construction team to even acknowledge the defects.
* we have yellow stains on our brickwork and builder doesn't want to do anything about it.
They refuse to take responsibility for their mistakes, In the Theater, they installed the heating vent right behind the projector(As shown in the picture below) , due to hot air flowing through the vent, Our projector starts overheating and Henley won't do anything about it because it is "as per the plan" and i signed off on the plan. Yes they are trying to blame it on me but if i knew everything about building plans, why would i hire this pathetic builder ?
My advice to people wanting to build with Henley is that if you don't know everything about building plans, do not build with them because in the end they will blame you for their own mistakes.
Build Quality - Very Good
My first build with a high volume builder - management of my build was very good, on-site project manager was exceptional. Quality of workmanship is high for a this type of builder. Henley's responses to issues were exceptional - any issues were dealt with quickly. Final cost came in UNDER budget !! If i had known this - we could have added further upgrades. My only complaint was that our contract (which needed urgent signing) was delivered to our demolished site (??) and admin staff didn't inform us that contracts were not delivered...... Otherwise l recommend Henley very highly for built quality.
My first house with Henley ( Expensive than Expected)
Built was well managed.
Quality was above average.
Overall satisfied but had issues with company but did help to resolve the issues. Building took longer than expected time. Good builder but slow in response.
Final cost was higher than expected.
Henley House Review!
We bought a Ready Built home from Henley 2019, it means which it had already built by Henley with good materials and we loved the floor plan and the sizes of the rooms with reasonable price.
Expensive but well built
It was all well managed by Henley.
As we just built, we will tell more if we live there for few months. But all looks fine.
It was all well managed but they were charging money for all this.
$20000 more than estimated. Because Henley charge a lot for site cost.
Review for Sales and Design Showroom Stages
So far we have great things to say. [Names Removed] were very helpful at the sales stage, and [Name Removed] our administrator has been very helpful. Communication with all 3 of them has been quick & responsive, very helpful.
We did lots of research & found their house layout is the best 2 story price wise on the market. The design allows for the most garden space to biggest floor plan ratio of all the houses we seen on the market. Great to see someone making good use of floor space and preserving gardens.
Their prices are very transparent, some changes resulted in a credit to us which was great! They have plenty of documentation to support all the different choices we need to make, its all been pretty simple to follow. The showroom is great, the staff there are super helpful and really friendly. The range of choices is more than enough, the free range has plenty and if you want to upgrade most things don't cost very much.
As we continue through the stages i'll update this review / or add new ones for specific stages.
Job Number: 315865
House: Electra 35
Type: Knock Down rebuild
For a detailed review including photos & key dates of how long each stage takes, you can follow our journey here: https://forum.homeone.com.au/viewtopic.php?f=31&t=95301&p=1843772#p1843772
Henley Product review - This is super cool!!
We recently bought a new Ready Built Home from Henley. I would say this is a best decision we have made and we are lucky enough to find a good builder like Henley. Be it the structure, or the features inside in the house or the materials used, everything is top-notch and the quality is so perfect and looks luxurious. Thanks Henley and would definitely recommend to my friends.
Pretty average building experience so far
Pre build experience was just about average where we felt we got rushed with colors and electrical appointments, whilst we felt really good with tender appointment as the person we were dealing with was very knowledgeable and helpful. Defects were found at pre slab pour, frame and pre plaster stages. Took a few emails and calls to get updates and confirmations if these defects were fixed or not. Biggest let down has been the proactiveness of administration staff to call and provide updates. We had to adjust a lot and let go of upgrades we wanted to fit our build budget, as a lot of upgrades were quite expensive compared to other builders.
Amazing job by Henley
Everything was built beautifully and in time And all the best materials were used. We couldn’t have picked anyone else to build our house for us. Absolutely in love with everything.
first homebuild, good experience
Good experience for a first build. Transparent on all pricing and inclusions. Everyone is helpful and gives valuable opinions and recommendations but not too pushy. But may need to improve the aftersales or post handover services as thats where they’ve got a letdown for customers.
Job Number: 312834
Development Approval / Building Approval Permit Number: 2748420179473/0
Build Location: ROCKBANK 3335
Home Design Name: Electra 35
New Home, New Heaven with Henley
We recently built home (Lexington 28) from Henley and are satisfied with the overall construction. We had a great start with [Name Removed] who helped us identifying the right selection and estimation for the house construction. [Names Removed] started with Colour Selection and then Contract Sign with great experience. Later [Name Removed] (construction administrator) and [Name Removed] (Supervisor) took over during construction and provided a great support and value.
Almost two months after moving in and we've had no major building issues to report. Overall build quality was excellent. Internally we're mostly happy with the finish. The kitchen and bathrooms are well done. In particular the tiler did a great job. Our only disappointment was with the carpentry work in some places.
There were a few issues/delays at the start or during construction, items that had been overlooked. However the customer service team addressed each of those problems and they were resolved fairly quickly.
Overall we'd recommend Henley.
Built our new home with Henley.
Very poorly managed, our house got delayed by over 3 months beyond contracted period of 290 days. We had to do multiple inspections before settlement and finally we settled as we had to move in. Rendering works are still being completed and the cleaners that henley use are hopeless. The windows are dirty at the time of settlement. Our site supervisors got changed multiple times. This maybe the last time we will deal with henley.
We recently purchased a brand new, ready built home from Henley and are satisfied with the overall purchase. Henley is one of the few builders that offers new homes that are ready to move into, so we were quite happy that the option was available to us. As first home buyers we didn't have the luxury of being too picky with the floor plan or colour scheme. Thankfully the colour scheme was well done and the floor plan made the most of minimal space (it is a 2 bedroom townhouse).
Almost a year after moving in and we've had no major building issues to report. Overall build quality was excellent. Internally we're mostly happy with the finish. The kitchens and bathrooms are well done. In particular the tiler did a great job. Our only disappointment was with the plastering and paint work in some places. Especially when we compared it with our friends' houses who built with other builders.
There were a few issues at the start, items that had been overlooked, and some damage to parts of the property. However the customer service team addressed each of those problems and they were resolved fairly quickly.
Overall we'd recommend Henley.