Extremely poor, could not even start the process for a Mortage!
I tried to apply for a mortgage with Heritage and I followed up over 10 times across a three-week period and they simply couldn't take all my completed forms and submit them to credit. Dont waste your time with a bank that obviously doesn't care!
Excellent Home Loans and Credit Card rates lower than the big 4 Banks. Excellent Customer Service.
Have been Switched to Heritage Bank Home Loans and Credit Cards as being with ME Bank for more than 16 years. We were 2 years into a 5 year fixed loan which was 4.1% but they wanted $6270.00 to break account and would not help so had to change to Heritage Bank as home loan rate is 2.7%. There was no application fee and one of the best home loans rates around and cheaper than the big 4 banks. Plus changed our credit cards to Heritage which was cheaper than ME Bank. 100% recommend others to try Heritage Bank Home Loans and Credit Cards and the staff for the ease of getting loans through. Have been with Heritage Bank over 20 years but was loyal to Me Bank which ended up a big mistake. 100% recommend Kippa Ring Branch.
What a waste of time
Applied for a small loan increase. Told by Buderim branch that we qualified, only to be told after four weeks of us continually submitting more information our application was rejected, despite us having an excellent credit rating and repayment record. What a waste of time. They treat you as a number, not as an individual or on a case by case basis. They just crunch the numbers and according to them if it doesn't add up they reject you. Took four weeks to assess our application. Waste of time and postage. Never again.
Go through a broker or find a better bank!
Outrageous Settlement Fees on Loan Accounts
I have been with Heritage Bank for a long time now. I have 3 loans under the same account (fixed and 2 variables) I am in the process of refinancing out of Heritage as they were not able to offer me better rate. They are charging me $300 per loan = $900 as disbursement/admin. fee on top of break costs which is absolutely ridiculous compared to other banks. Spoke to someone in Headoffice and they redirected to the manager at Springfield who was very rude and was not willing to listen. Not happy with how this is being handled. Sorry but its NOT People first anymore.
Neeed to get with the times
Been with this bank for 9 years, not reliable at all. Awful customer service. Had to stay with them because my employer made all employees bank
With heritage unfortunately. Will be closing my account finally as soon as I can. They don’t like helping their customers out, After 9 years they refused to give me a loan. Went to Nab and they were happy to help me. They don’t offer apple pay to use your card online I was told i needed an Android to access my card on my phone which is ridiculous this bank is so outdated.
Bureaucracy Gone Crazy
I wanted to re-finance an interest only investment loan of $200,000 from the BOQ at 6.3%, to Heritage at a rate of 3.6%. I was advised that I couldn’t afford the loan despite having evidence of rental income of above $20,000 p.a and a super income of above $25,000 p.a, net assets of 1M dollars, including over $400k in immediately accessible super funds. One of their reasons was that I have a credit card limit of $29,000 which is too much, despite the fact that I have 19 years of records to prove that I’ve never gone over $3000 and pay the full ...amount every month! To rub salt into the wound, I’ve paid taxes all my life and get no Centrelink pension or benefits of any description. 35% of the borrowing public are experiencing mortgage stress yet they have loans and I can’t/won’t be helped. Heritage is a Mickey Mouse organisation that goes by a set of rules that are nonsensical, as do most of the other banking entities. I’m not surprised that the banking industry is a laughing stock!
I've been with Heritage a few years with a loan that we wanted to transfer the security over to another property - I checked and got WRITTEN EVIDENCE from 2 Heritage Staff about our financial position - they made multiple HUGE mistakes in calculations from their supposed "specialist banking team members" and as a result of their errors it cost us $12,000. We told Heritage, who looked into it - I spent hours getting together all the information and what was the outcome from Heritage?...... oh yeah sorry we stuffed up, here's $500 - FIVE HUNDRE...D bucks when they had cost us over $12,000!!!???!!!! I've left them and cannot rate them more poorly!! Can't believe they win awards - must be rigged!! The Royal Commission needs to give them a good look I think - their staff can't add up 2 plus 2!
Dissapointing Home Loan
Have been with Heritage for over 30 years had first home loan in 1999 and now want to build.Applied for pre approval late last year and have updated few times this year have had a fixed term deposit. All I want is approval for loan to send to my builder to submit to council to start the process.My land is worth more than I am borrowing but seems this is not a simple process with everything needing to go to valuer first. Tempted to close my accounts and go somewhere else.
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