They lie about being "people first"
Been with this syndicate for over 10 years. I was originally happy with them but they changed for the worst, I applied for a loan a few years ago and they gave out my personal information to a member of my family who had no business knowing, I fell into hardship when a family member was hospitalized and I couldn't work but they had no problem just transferring money through my accounts wiping them clean before my payday when I had agreed to catch up, They also decided over the phone to increase repayments towards my loan by $40 per week making...it massively in front of my repayments (but I had to borrow money from friends to put food on the table) and they cut my ability to redraw the excess money. I respect I fell behind due to temporary hardship and I caught up, but am still paying a high price for it even though I dont owe money. The person on the line did not give me a chance to explain when he told me and he just said "this is how it is and that's final" absolutely no compassion at all even though I nearly lost my wife and unborn baby during that time. Don't use this bank, they are not transparent and make you believe everything is amazing at first then they treat you badly if you need their help.. They are not people first, that is false advertising and these tactics is what make good people commit suicide over stress so I beg anyone that sees this to look somewhere else, you will save a lot of heartache in the long run. Every time you see a story of someone killing themselves over financial hardship, think of this bank.. that is how bad they are.
Thank god for reviews!
I really want to leave CBA after near 36 years with them. This was my first stop. Based off these beyond shocking reviews I’ll keep looking. It’s a hard world but I think Heritage Bank better improve ASAP! We don’t want the bigger banks but you’ve got to STAND OUT for the better right?
Telling your kids we've lost our dream home
I have banked with Heritage since I was 18, and just recently some amazing family members came to me and my wife and offered to go Guarantor for us to get our first home. They had already approached Heritage and discussed the loan. What amazing people!!! And that is where the romantic side stopped. We went to Heritage met with a loan officer, filled out all appropriate paperwork and got the ball rolling... You are good for $700K they came back and said.
What did we do? Found our dream home, made the owners an offer, they accepted, happy days. ...
ATM didn’t dispense my money for my daughter’s birthday on a weekend FURIOUS!!!!!!!!!!!
Used a Heritage Bank ATM at Clifford Gardens Toowoomba. I wanted to withdraw $350 for a party for my daughter. The dispenser kept making noises for around 2 minutes. The money was not dispensed I am so angry this has never happened at any atm and I’ve traveled all over the world and used them. If the money is not in my account ASAP I’m changing banks.
Branch no longer assists the elderly needing help
We have been with Heritage for over well over 10 years and have (7) accounts and some on a Professional Pack. Today my wife attends a Branch to transfer her 100K and need a hand as we do not have these limits on any accounts to QSuper via BPay. As expected the Branch Officer could not assist at all, referring us to do all this online. Well we attend a branch for HELP as who transfers these amount with all the security online to prevent this. Apparently we have to move 5K per day to get to 100K as he suggested so that means 20 days of transfer...s is what he is suggesting to us. I do hope people read what is happening to us over two Branches both Northside of Brisbane My last encounter was just for a simple Bank Cheque for 40K and the Branch Officer made a point of criticizing my handwriting and really took great delight to embarrass me as I was trying to operate a mobile phone account because I had to do this. Yes that is right, again I have to move money on a phone across accounts whilst the Branch member continues pressure me on my handwriting for approx 8-10 repeating comments in front of other customers. In this case I had to reach out to the Branch Manager for help and only his intervention (30minutes), I walked out with the Bank Cheque. By old we are 56 and 63 years and are very savvy with records so dementia is not set in as yet. Now I have to intervene and ring a Branch manager tomorrow, seek an appointment just to do a BPay. Now I expect a reply to this, but the reality is, the damage was done. Hence this review is very deserving to get the Banks attention!
Should have stayed with commenwelth
After a store refused to issue my refund after receipt issued and refund approved, I went into my local branch to see what my options were, well that was a waste of fuel, we can't do anything we can't see the transaction, refused to help because I was a online transaction, I'll be going back to the big 4 that's for sure
Extremely poor, could not even start the process for a Mortage!
I tried to apply for a mortgage with Heritage and I followed up over 10 times across a three-week period and they simply couldn't take all my completed forms and submit them to credit. Dont waste your time with a bank that obviously doesn't care!
Worst bank in Australia
Have used this bank for 6 years, cannot wait to leave. Terrible service and endless mistakes, would never recommend them to anyone. Amazing how many other people say the same thing when you tell them of your experiences.
I accompanied a friend to heritage bank who needed to have a bank cheque done. My friend told staff at door he needed a bank cheque for $500.Firstly staff at door asked what are you buying? Then teller said: who told you to do this( get a bank cheque), my friend told her its to the insurance, the teller said: if you didn't cause the accident then you don't pay any excess. My friend said: yes I caused the accident.
What's will all the questions by staff?
Its none of staff business why someone needs a bank cheque. My friend has deposited cheques to the bank over the years and staff ask him: where did you get the money from?
Outrageous Settlement Fees on Loan Accounts
I have been with Heritage Bank for a long time now. I have 3 loans under the same account (fixed and 2 variables) I am in the process of refinancing out of Heritage as they were not able to offer me better rate. They are charging me $300 per loan = $900 as disbursement/admin. fee on top of break costs which is absolutely ridiculous compared to other banks. Spoke to someone in Headoffice and they redirected to the manager at Springfield who was very rude and was not willing to listen. Not happy with how this is being handled. Sorry but its NOT People first anymore.
People First, what a joke
I have been a loyal customer for over 30 years with Heritage Bank. A $4500 fraud investigation that took 4 months to investigate when I was told it would be 60 working days if not sooner to finalise.
Heritage this year informed me via email that I did not conduct these transactions. Heritage stated that they would only refund half the money via email, what a joke, People First... Made a complaint and informed via email, unless instructed by authorities they are unable to refund the remaining money as I am partially to blame. Hang on, I was inf...
Lack of knowledge and staff who appear unhelpful. Would not recommend this bank.
Been a customer for six years. Staff have a distinct lack of knowledge and they appear very unhelpful unless you present in person. Their call centres have extremely long wait times and branch staff are way too slow. I would norecommend Heritage bank at all.
Neeed to get with the times
Been with this bank for 9 years, not reliable at all. Awful customer service. Had to stay with them because my employer made all employees bank
With heritage unfortunately. Will be closing my account finally as soon as I can. They don’t like helping their customers out, After 9 years they refused to give me a loan. Went to Nab and they were happy to help me. They don’t offer apple pay to use your card online I was told i needed an Android to access my card on my phone which is ridiculous this bank is so outdated.
Absolutely terrible time trying to close a deceased account. Have now tried 3 times still not able to. Told something different every time. Would not recommend this bank to anyone.
Bureaucracy Gone Crazy
I wanted to re-finance an interest only investment loan of $200,000 from the BOQ at 6.3%, to Heritage at a rate of 3.6%. I was advised that I couldn’t afford the loan despite having evidence of rental income of above $20,000 p.a and a super income of above $25,000 p.a, net assets of 1M dollars, including over $400k in immediately accessible super funds. One of their reasons was that I have a credit card limit of $29,000 which is too much, despite the fact that I have 19 years of records to prove that I’ve never gone over $3000 and pay the full ...amount every month! To rub salt into the wound, I’ve paid taxes all my life and get no Centrelink pension or benefits of any description. 35% of the borrowing public are experiencing mortgage stress yet they have loans and I can’t/won’t be helped. Heritage is a Mickey Mouse organisation that goes by a set of rules that are nonsensical, as do most of the other banking entities. I’m not surprised that the banking industry is a laughing stock!
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