they have the balls to take money from their customers but no balls to get it back for them
bank's motto is people first when it's really is people last, they will take money from their customers when they make an error but when they need to refund scammed money back to their customers they lose their balls by say get a solicitor?
Worst bank ever
Have 2 accounts a Christmas saver account and a transaction account. After being sent PIN number and bank card cant excess my money now they expect me to go to a branch whilst the girl on the phone was rude and smirked at me very rude and horrible service
If the account cant be excessed unless you go to a branch why allow people to open an account on line
Why can I excess one account without going to a branch but not the other
The reviewer stated that an incentive was offered for this review
Great online banking and easy to deal with
I've been with Heritage Bank since forever and have always had great service from them. Their products are generally competitive compared to the market and I like that they are member owned, so beat the big 4 hands down when it comes to good service, acting with integrity and supporting the community.
Their online banking is great, easy to use and the app is great too. Would highly recommend.
A Pathetic UNTRAINED ORGANISATION
After 3 Emails with different personal,each stating different requirements to open up a SMSF account
The 2nd Last Email ((now 4 emails) I included a lot lot more than I was asked for & then one Of the IDIOT emailed me that they wanted more information
The Amount of Information I gave them was at least 2-3 Times more than any other Financial bank requires
In the Finish I told them where to go & Delete all (approx 20 pages) I emailed them from their system
one week triple call with no result for opening a bank account
I select the product "Heritage Bank Business Cheque Account" based on review on Mozo website but a big mistake. It took 10 days and they still haven't approve my application. (even not email sent). I called twice and ask for update. Everytime they were looking for more documents (without communicating it). So basically I should call them every 2-3 days to see what they are need. (Is this a right customer service approach). Finally after 10 days, I still not have a bank account open and they are asking for paying 80 dollar for search on the business name. How all other bank can do it via ABN/ACN but you can't?!
I decide to not go ahead with my account. If that is start, it will end up no benefit for me.
Worst bank ever! Really disappointed.
Worst banking system ever
I signed up in Aug 2019 for a savings account with a debit card online. Everything looks fine, including the online ID check. My account was generate and Debit card posted to me. Activate my card, tried to use it and was declined a few times and I can't see anything wrong when I log online to check my account. Rang up the bank and the lady told me that my account is frozen and they need to ID me again, but it can only be done at a Australia Post with paper form. The form will then be posted back to the bank, which will take 10 business before my account is active. This bank has the worst system ever, and no customer communication.
Customer Service was excellent
I spoke to Timothy today in regard to getting a small transfer done from my Christmas Club to my savings account. Timothy was lovely. So helpful and friendly. I wish all customer service reps were this nice.
No Help No answers & now no confidence
Logged on to my bank today and saw a transaction I had just made promised TWICE, Two different merchant numbers two different receipt numbers and thirty seconds or so apart. My Payee and their bank only show one transaction so I rang Heritage Bank to get the duplicate removed and boy that was where the merry go round of crap started! It seems Heritage are happy to hand out my money to anyone that asks for it and have no protection in place for immediate rectification of problems they cause. I now have to wait weeks and jump through more hoops...to recover my money that was promised without my authorization. I might add that the only reason I had to make the transaction today was because Heritage for some UNEXPLAINED reason cancelled my card and issued me with a new one saying only that my card had been compromised and flat out refused to elaborate any further as to exactly how by who or why. Since it was only Heritage that showed the duplicate transaction you would think they could fix it without causing me further delays and stress but the Team Leader and his subordinate kept only going round in circles blaming my payee's bank and expecting me to contact them when it was them that only show one transaction. So Heritage Customer service by Phone is both a waste of time and not helpful at all. The team leader eventually hung up on me claiming I raised my voice and I probably did as I got no help at all, that's 30 minutes of my life lost and I am none the wiser. I am now looking for a new Bank and if this is the norm so should you!
Slow to do anything hopeless if U go into.bank takes for ever to get seen to not reliable with online payments slow as compared with the big. Banks needs a shake up
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