1 photo
Heritage Bank Online

Heritage Bank Online

1.8 from 34 reviews · View Statistics
See the Best Banks in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Heritage Bank

Reviews

1.8
34 reviews
  • Transparency
    1.1 (20)
  • Customer Service
    1.1 (22)
Previous
Next
Craig
CraigSouth East Queensland, QLD

RUDE SERVICE! Terrible bank! Terrible service and unable to process documentation and privacy breaches

published

Cannot follow requests!and also breach privacy terrible bank! I have requested cc to be cancelled 4 times and they still make errors and I was yelled at by the call center!

Transparency
1/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank
Craig
Craig

I have lodged a complaint with AFCA... You will be hearing from them shortly

Dasisnichtgut
Dasisnichtgut
  • 10 reviews
  • 6 likes

Do not get a Heritage Card after reading my story

published
Transparency
1/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank

Other Banks

 
 

0.0
(1,234)

Rude customer service

published

Talked to an operator, Chris. Chris was very unprofessional, demeaning and condescending. He seemed to not have patience and was expecting you information they require upon the first call of an enquiry.

Transparency
2/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank

Hi Ruvimbo. Sorry to hear to your thoughts about your experience. We would like to address any issues you experienced. If you'd like, please email us at info@heritage.com.au with some contact details and we will arrange for someone to get in touch.

Matt James
Matt JamesGreater Melbourne (Inner), VIC
  • 3 reviews
  • 6 likes

Incompetence

published
Transparency
1/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank
Matt James
Matt James

Get stuffed. You clowns are incompetent to the highest degree, cost us $15k and do not care in the slightest.

I strongly insist Heritage be avoided wherever possible, particularly if you have any sort of deadline.

Banks

Find out how Heritage Bank Online compares to other Banks

Know better, choose better.

Compare all

This bank is still living in the 19th century.

published

The online banking portal never lets me log in, despite me entering my member number and password correctly every time. (This is not user error!) It then restricts access for a period of time due to too many failed attempts.

As I couldn't access my online banking portal due to the website's issues, I decided to start a live chat with one of the customer service reps, who then told me that I would need to call their call centre to have the bank statements sent out to me, and there would be a FEE(!!!) to do so.

I don't have a very high opinion of banks as a whole, but Heritage Bank is a joke.

Transparency
1/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank
James
JamesGreater Melbourne (Metropolitan), VIC

The worst bank lender I have ever ever used

published

They are painfully slow, incredibly out of date operationally and no one takes responsibility. They change the goalposts last minute when it suits. I will NEVER use them again and can't wait to refinance out and away from this archaic bank.

Transparency
1/5
Customer Service
1/5
JaR
JaRSouth East Queensland, QLD

Appalling stonewalling during home loan application process by Heritage

published
Transparency
1/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank

Hi, we're sorry to hear about your experience. Can you please email us at social@heritage.com.au with your contact details and loan application number? We'll investigate this matter in more detail and get in touch with you to discuss
further.

Related Articles

Previous
Super Funds Awards 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Lee
Lee
  • 2 reviews
  • 3 likes

very bad call centre

published

i called the call centre to adjust my debit card n she only demanded my debit card number nothing else, whats the point having security questions?? n when i asked how much to call this call centre she said its free but it cost me more than $10 for 2mins call. very dumb people!!!

Transparency
1/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank

Hi Lee, we'd like to investigate this further. Can you please email us at social@heritage.com.au with a contact phone number so we can get in touch and chat about this in more detail?

Other Banks

 
 

0.0
(1,234)
Ant
Ant
  • 7 reviews
  • 1 like

People First ... I don't think so!!!

published

Called on weekend and was notified of interest rate. Deposited money next business day. Same day interest rate was bumped down by .15% however I didn't find out until several days later. Contacted them to withdraw funds given I was not notified of the changing rate and was told i would lose my interest as it was a condition of interest that no withdrawals are made in the month. I suggested that given the circumstances they should override the penalty however they wouldn't have a bar of it. Most banks give their customers advance notice of a rate change however was advised Heritage Bank don't. "Heritage Bank - People Last"

Transparency
1/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank

Hi Ant. We would appreciate the opportunity to look into this further for you. Can you please email us at info@heritage.com.au with a contact phone number so we can get in touch?

Banks

Find out how Heritage Bank Online compares to other Banks

Know better, choose better.

Compare all
a1me
a1meGreater Melbourne (Inner), VIC
  • 30 reviews
  • 24 likes

Ridiculously low inter bank transfer limits

published
Customer Service
1/5
Incentivised Review No
TopicGeneral Transactions
Heritage Bank
Heritage BankHeritage Bank
a1me
a1me
Jo H
Jo HSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Used to provide good service - would not recommend now

published

We have banked with Heritage Bank now for close to 8 years. In the beginning the service we received was friendly, personable and helpful. However, in recent years we have found the service is lacking. We tried to open a business account but the requirements made this impossible (topped off with rude customer service) - we went to St George and had no issues with opening an account. In addition, I find it difficult to pay $300 a year in fees on a mortgage account when I'm already paying $16,000 a year in interest, particularly when the service is subpar. We are actively looking elsewhere for a better deal with better customer service and I would recommend others do the same.

Transparency
2/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank
Jo H
Jo H

I have already spoken to someone about my issue and I wasn't listened to, nor my issue resolved. I'm looking around now for another bank.

Other Banks

 
 

0.0
(1,234)
Sarah-J
Sarah-JGreater Melbourne (Metropolitan), VIC

Regretful & frustrating experience. Be very wary... the negative reviews make a lot of sense!!

published
Transparency
1/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank
Sarah-J
Sarah-J
Heritage Bank
Heritage BankHeritage Bank
Banks

Find out how Heritage Bank Online compares to other Banks

Know better, choose better.

Compare all
melagil
melagil
  • 2 reviews
  • 1 like

$6k missing out of my account

published

Heritage Bank administer Qantas Cash. $6k goes missing out of my account on 31.8.2020. Where is it? No where apparently! Keep chasing them up and getting fobbed off. Apparently it is being reviewed. Honestly if you can’t find the money after 2 weeks there is something seriously broken with your internal processes.

Transparency
1/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank
melagil
melagil

It is your financial license and ultimately your responsibility.

Rob
RobNorthern Region, NSW
  • 2 reviews
  • 2 likes

Never Ever apply for a home loan through this Bank.

published

After being financially stable for months and months we decide to purchase our first home. Recommended by family we thought cool sounds good. Oh how I thought wrong 2 months it took to be rejected 2 long painful months letters of declaration, payslips, bordering on unethical questions of children's health the list goes on. If this is your first time or even sixth time run, run as far away as you can from Heritage or it will cost you your mind.

Transparency
1/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank
Roland R.
Roland R.South East Queensland, QLD

Almost 3 months to process an application

published

Submitted a home loan application late June, with no credit issues, no personal loans, no debts and minimal expenses. After two months of requesting same documents over and over again. Having to send payslips about 7 different times, been in the same job for 4 years full time. They came back to me late August saying loan was rejected. Absolutely shocking of a bank. Regret ever trying with them.

Transparency
1/5
Customer Service
1/5
Heritage Bank
Heritage BankHeritage Bank
See all Heritage Bank reviews

Questions & Answers

willy m.
willy m.asked
Online

How can know if the letterhead for agreement by heritage bank is genuine, do you have valid formal for such important papers.?

1 answer
Heritage Bank
Heritage BankHeritage Bank

We always suggest for people to contact Heritage Bank directly if they are concerned with the authenticity of any communications received from Heritage Bank. You can do this by calling us on 13 14 22, emailing info@heritage.com.au or visiting your nearest Heritage branch.

John F.
John F.asked
Online

Hi,
I applied for a home loan at heritage bank the finance was due on 11 May 2021 , when I contacted them , they asked me more payslip . Luckily the seller grant me an extension for seven days, however, it come to my attention that the settlement is due two days after finance. When I asked heritage bank if I can request an extension for settlement, they told me to not asked,as they can manage to settle in two days. I am now worry if this is just a way of telling me that the settlement will not happen and my application is unlikely to progress for final approval. I feel like it will not be fair if the finance declined, as I have a very good credit score, I have a solid work history: I put almost 30% deposit. I am now stressed for Heritage bank not be transparent with me.

6 answers
Hon
Hon

Don’t count on them. I was told the same and they could not keep their promise. Lucky I didn’t trust them.

John F.
John F.

Hi Hon,
I am now so confusing, and the finance is just nearby on due date. Is it possible to apply somewhere else @ this stage?

Hon
Hon

looks like you haven't even got their formal approval. It takes them at least another week to get documents ready after the approval. Then you need to add the time for them to review the signed documents etc. I doubt it will be ready. I was told the big 4 banks can turn it around much quicker but they lend less. Might worth checking out.

See all Heritage Bank questions

Get an answer from our members and Heritage Bank representatives

Heritage Bank Online

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.