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Hickinbotham

Hickinbotham (page 2 of 14)

4.2 from 263 reviews

Reviews

Review distribution

5 star
178
4 star
38
3 star
2
2 star
3
1 star
42

  • Verified customer

Supportive staff for first home owner

published

I am a first home owner who really was clueless about the process. I felt supported and listened to the whole process from design with Cliff Green to final walk through. Was impressed with the quick but professional build and have had no issues since moving in- except one small issue which was fixed within the day. I wasn't sure what to expect with extra costs, but was happy that it was minor. Was happy with the dashboard updating me with the timeline, plus regular contact from the team who happily answered my questions and provided updates.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

jclassicd

jclassicdMetropolitan Adelaide, SA

  • Verified customer

Excellent service and highly recommend

published

We are first home buyer, felt overwhelmed and had no idea about what we are going to expect until we met Ian Zeng at Waterford Northgate Display home. From the moment we met Ian, it was completely obvious he was going to provide us with the best possible service. He spent a lot of time with us to design a custom house plan in accordance with council standards and our budget, so we can achieve what we want. We appreciated his patience and honesty during whole process. He was always happy and helpful by answering any of our questions. His knowledge is incredible and provided us some excellent suggestions that we have never thought before. Thanks heaps to Ian and highly recommend. We can’t wait to see our home.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Brett C

Brett CMetropolitan Adelaide, SA

  • Verified customer

Fantastic Service. Couldn't have had it any better than we did.

published
Customer Service
Site Admin
Transparency
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
  • Verified customer

So helpful and understanding

published

As young first home buyers we honestly had no idea what we were doing and little understanding of what the process is.
We were looking through display homes, not even thinking of building yet as we thought it wouldn’t be possible for many years. We went to have a look at the Hickinbotham display at Moana. This is when we met the lovely Drew.
Drew has been nothing but helpful to us, he is kind and explains everything in simple terms for us to understand. We have set a budget and he has helped us stick to it. We really feel like he has taken us under his wing!
Highly recommend, thank you Drew!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham

  • Verified customer

Best experience ever

published

Coming into this i thought it would be the most difficult, challenging and fuzzy experience I would ever do, but it turned out to be the most simple and straight forward. Every detail of information was explained in the best of ways and all the difficult parts done for me. I never thought building my own house would be the easiest thing I’d do.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateApril 2020
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

Jill Tye

Jill TyeMetropolitan Adelaide, SA

  • Verified customer

First class and friendly service

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham

  • Verified customer

Great pre-construction service

published

We are almost finished with our pre-construction phase and are extremely happy with the service we have received from Hickinbotham. Both Stephanie and Monique from the client services team have been fantastic with providing updates and moving our build process along in a timely manner. They always answer my calls first time and provide the information required and are more than happy to help with any queries I have or just explaining the process and what are the next requirements.

Our building consultant Cliff Green also went above and beyond for us, drawing up a completely custom plan to suit us.

Hopefully the building stage is as well organised as the pre-construction phase.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

  • Verified customer

Very easy

published

Monique has gone above and beyond to help us even outside of her job profile. The process has been easy except for delay due to influx during selections. Final cost were close to the estimates.

Customer Service
Site Admin
Timeliness
Transparency
Build StageMid-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Gary and Bea

Gary and Bea

  • 2 reviews
  • Verified customer

Continuing Excellent Service

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
  • Verified customer

Best.Service.Ever

published

My partner and I have always been so interested in buying/building our first home but always thought building would be out of the question due to the cost. When we met Drew Westcott at the Moana display village we were so surprised when he was able to give us our dream design on a big block for a price within our range. We are so thrilled to have such a supportive consultant assisting us in our building process. We can’t wait to see how our dream home turns out. Thank you to Drew & Hickinbotham for making a dream come true!

Customer Service
Site Admin
Transparency
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

Shalom Abratigue

Shalom AbratigueMetropolitan Adelaide, SA

  • Verified customer

Great customer service!

published

We are still in the first stages of building with Hickinbotham. So far they have been very helpful and responsive to us. It's our first home and they are there with us every step of the way which makes us feel confident that we are in good hands - from the building and selection consultants to pre-construction services.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham

SuLave

SuLaveMetropolitan Adelaide, SA

  • Verified customer

Cheers Cheers!!

published

My Build said far has been very well managed. This is my first home and I have no real idea what is/was to be involved or expected. The on-going support, back and forth communication from client services (Monique Holton) has been brilliant. Any Questions or uncertainties I raised were answered promptly and clearly. As I stated previously this experience is new to me so big-time Thank you to Hickinbotham for making it a lot less stressful. Cheers Cheers...

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
Construction End DateOctober 2019
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

Emily Reynolds

Emily Reynolds Metropolitan Adelaide, SA

  • Verified customer

Amazing Pre-construction Consultant!

published

Excellent communication from our Pre-construction consultant Katina Rennie.
She was so helpful and resolved any issues we had straight away. 100% happy with the service she provided us with can not thank you enough!

Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham

Ashlea L.

Ashlea L.Metropolitan Adelaide, SA

  • Verified customer

Made it easy

published

A great experience all round, Drew Westcott was so helpful, friendly and carried me through the process. I couldn’t have asked for a better experience. Everything was explained in great detail leaving me stress free.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
Kathy F

Kathy FMetropolitan Adelaide, SA

  • Verified customer

Outstanding Customer Service, Advice and Support

published

As a newbie to building, I initially found the experience overwhelming, until I met Drew Westcott from Hickinbotham. Drew literally stood out from the crowd with his outstanding support and advice. The effort and passion that was put into finding me suitable land and custom designing my dream home to meet my needs and requirements blew me away. The advice and industry knowledge provided made me feel confident to make the decisions I did and I look forward to the next stage of building my home with Hickinbothams. I highly recommend Drew at Hickinbothams, especially for first home buyers.

Customer Service
Transparency
Build StagePre-Construction
Construction End DateAugust 2020
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Trish

TrishMetropolitan Adelaide, SA

  • Verified customer

Thank you

published

Very happy with Hickinbottam. Built to what I wanted, very helpful throughout building stage and very professional. Questions I had where answered promptly even after the keys where handed over and house was built. The build time was quick. Would highly recommend to anyone that is looking to building to go through Hickinbottam. Highly recommend them.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2017
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

Lily Gilbey

Lily GilbeyMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Thank you!!!!

published

I can not speak highly enough of my consultant Drew Westcott. My build has been managed professionally and Drews expertise defiantly went above and beyond to support and guide me. As a first home buyer I have felt supported with his knowledge and honesty. Drew helped me get exactly what I want within my budget. I could not Thank Drew and Hickinbotham enough. I would 110% recommend to anyone.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

The reviewer stated that an incentive was offered for this review


Sujitha

SujithaMetropolitan Adelaide, SA

  • Verified customer

Professional service and excellent customer service

published

Still in the early stages but very happy with Pravin Andrade he’s been honest and very helpful. Overall we found the whole team of Hickinbotham very helpful Would recommend to anyone that’s looking at building to go through Hickinbotham.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Hickinbotham
Customer Service T.Hickinbotham

Z and Z

Z and ZMetropolitan Adelaide, SA

  • Verified customer

Great service

published

Still in the early stages but very happy with Ian Zeng he’s been very helpful and honest with us. Would recommend to anyone that’s looking at building to go through Hickinbotham.

Customer Service
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham

The reviewer stated that an incentive was offered for this review


Lisa

LisaMetropolitan Adelaide, SA

  • Verified customer

Love my new house

published

All stages of the build were great.
All staff at all stages were very helpful.
Workmanship was at a great standard.
Very pleased with the final result and very comfortable living in my Hickinbotham home. Would recommend Hickinbotham Homes

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateApril 2018
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

Page 2 of 14

Questions & Answers

Quynh T.

Quynh T.asked

My house was built in 2005 by Hickinbotham. Anyone know what is the brand for the builder's standard tapware (flick mixer). I need to my shower flick mixer. Thanks. Quynh

No answers

Curious builder

Curious builderasked

As a second time builder of Hickenbotham do we get a discount for building again?

1 answer
Hickinbotham
Customer Service T.Hickinbotham

Hi,

Thank you for considering Hickinbotham for your next build!

We will always put our best offer to our repeat clients. Please talk directly to your Building Consultant to find out what we can offer you for building with us a second time.

Kind regards,
The Hickinbotham Team


Rhianna77

Rhianna77asked

What kind of paint and process does Hickinbotham use on their Homebuilds?

2 answers
Mon
Mon

Internal paint for me was Taubmans Easycoat Flat 2 Coat System (Lightly wipeable). Skirting and eves was as per walls but semi-gloss. You can call their office number for more specifics 8366 0000. Hope this helps.

Hickinbotham
Customer Service T.Hickinbotham

Hi Rhianna77,

For internal paint we use Taubman’s Low Sheen 2 Coat Paint System. Thank you Mon, you are correct!

If you would like to see our range of Taubman's paint, please feel free to visit The Design Studio, located at 25 North Terrace, Hackney. Alternatively, please call us on 8366 0000.

Kind regards,
The Hickinbotham Team


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Details

CategoryHome Builders
Contact Number 1300 724 663

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