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Hickinbotham

Hickinbotham (page 2 of 16)

4.3 from 303 reviews

Reviews

(216)
(41)
(4)
(3)
(39)
  • Build Stage
    • Pre-Construction (126)
    • Post-Construction (33)
    • Mid-Construction (28)
  • Customer Service
    4.8 (169)
  • Site Admin
    4.6 (81)
  • Timeliness
    4.7 (97)
  • Structural Integrity
    4.4 (39)
  • Plumbing & Waterproofing
    4.5 (36)
  • Electrical & Lighting
    4.6 (36)
  • Flooring
    4.5 (25)
  • Transparency
    4.7 (124)

Reviewer Photos & Videos

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Alexander I.

Alexander I.South Australia

  • Verified customer

Louise was great

published

We had a bumpy start with miscommunication from our first consultant. Though when Tish took over we were properly taken care of. Louise was great with the pre construction process and helped with all our questions and sort answers efficiently. We are behind on schedule with the construction but hopeful it will be commencing soon.

Customer Service
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Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Ryan

RyanMetropolitan Adelaide, SA

  • Verified customer

Smooth, Seamless & Simple Process So Far!

published
Customer Service
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Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

Hi Ryan!
Thank you for the kind words regarding your experience with Hickinbotham so far! we appreciate your review and will pass it on to Ian and the wider team.
Kind regards,
The Hickinbotham Team

  • Verified customer

Drew Westcott Custom Design Plans

published

Drew was great to work with. Went over and above on our custom build design. Had great attention to detail and helped us achieve the plan we were after. Service second to none. Left this phase of the process excited for the remainder of the build. Would highly recommend using him if building with Hickenbothams.

Customer Service
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
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Katrina

KatrinaMetropolitan Adelaide, SA

  • Verified customer

Joanne Caruso was Amazing!!!

published

We are in the very early stages of our Hickinbotham build. Joanne was amazing from the very start. When it came to our design she listened to what we wanted and she delivered. We can't wait to see our design come to life! We are very happy so far and are excited for whats to come.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham

Hi Katrina!
Thank you for leaving your review of your experience with Hickinbotham so far! We're pleased to hear you've enjoyed everything this far & look forward to continuing the process with you!
Kind regards,
The Hickinbotham Team

Cal H

Cal HMetropolitan Adelaide, SA

  • Verified customer

Would not build with again.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateSeptember 2019
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J.V House

J.V HouseMetropolitan Adelaide, SA

  • Verified customer

A great experience for first time home builders !

published
Customer Service
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Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

Hi!
Thank you for taking the time to leave a review of your experience with us so far! We look forward to progressing through the build process with you.
Kind regards,
The Hickinbotham Team

The reviewer stated that an incentive was offered for this review

A lelli

A lelliMetropolitan Adelaide, SA

  • Verified customer

Ian Zeng building consultant

published

Ian handled all questions about our building and subdivision in a professional and prompt manner. I recommend all my friends and family to speak with Ian about their new builds. He makes sure that we are getting the best outcome possible and has gone above and beyond to help us.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
Construction End DateOctober 2020
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

Thank you for leaving a review of your experience with Hickinbotham so far!
We'll make sure this gets back to Ian and the wider team.
Kind regards,
The Hickinbotham Team

The reviewer stated that an incentive was offered for this review

Jess

JessMetropolitan Adelaide, SA

  • Verified customer

Thanks to Drew & Hickinbotham!

published

A huge thanks to Drew at Seaside Moana. This will be our first home, and Drew has made us feel confident that we have made the right choice to build. We have had ongoing support and rapid responses to our millions of questions. He has been professional in providing design advice and has listened to our ideas to come up with the perfect custom home that suits exactly what we want. We are still in the early stages but our experience with Hickinbotham has been super easy so far. Drew suggested we visit the showroom as many times as necessary, which we have started doing, and the staff there were great too. Super happy and excited to see what happens going forward!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
Helen

HelenMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Thank you Cliff Green and the Team at Hickinbotham

published

The entire experience from initial design to completion of the build was a painless and very well organised process. Every staff member with whom we interacted was polite, and knowledgeable.The Design Studio is a very impressive place, having many options for your new home interiors located in the one area. The build came in on budget and the quality of the workmanship was great. Thank you Cliff Green, our building consultant for guiding us with your expertise.Thank you Jarred, our building supervisor, we appreciated your knowledge and helpful nature and attention to detail. We are very pleased with our house.Thank you Hickinbotham, we plan to do it again !!

Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2019
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

The reviewer stated that an incentive was offered for this review

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Michael B.

Michael B.Metropolitan Adelaide, SA

  • Verified customer

Thank You Ian and Hickinbotham!

published

As first time home builders we have had an excellent experience working with Ian to design our first home. He is a very professional individual and gave us a ton of great advice on many aspects that we didn't even consider initially. Together we have worked towards designing a house that is perfect for our young family.
He had always been extremely responsive, replying to my queries in a matter of minutes no matter what time of the day I messaged him!
We are now excited for the next stage of the build and looking to see our final design in reality!

Customer Service
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

Hi Michael!
Thank you for leaving your review of your experience with Hickinbotham so far! We can;t wait to see the final product!
Kind regards,
The Hickinbotham Team

The reviewer stated that an incentive was offered for this review

AJ A.

AJ A.Metropolitan Adelaide, SA

  • Verified customer

Thanks Ian and Hickinbotham

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
Construction End DateAugust 2021
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

Thank you for the kind words regarding your experience with Hickinbotham so far! We really appreciate the feedback and will pass it on to Ian and the team.
We look forward to building your new home!
Kind regards,
The Hickinbotham Team

  • Verified customer

Thank You Hickinbotham!

published

As a first time home builder I can not thank Ian Zeng enough for the support and guidance he has given me. Ian's professionalism is exemplary and he consistently goes above and beyond to ensure a smooth building process for me. I am appreciative to all at Hickinbotham who have supported me on my home building journey. I highly recommend Ian and Hickinbotham to anyone considering building in the future.

Customer Service
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Hickinbotham
Customer Service T.Hickinbotham

The reviewer stated that an incentive was offered for this review

  • Verified customer

Thank you Hickinbotham Team

published

Thank you Neil, Graham and all the trades for the quality of your work and for your easy going can do attitude. We are so impressed with every aspect of this build and thankyou all.
Wishing you all a safe and Merry Christmas, we are looking forward to moving in soon.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StageMid-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Farmboy

FarmboyCentral, SA

  • Verified customer

Above and Beyond

published

We were looking for a building company that was able to gain our trust quickly. Hickinbothams did this by being 'real,' whilst also displaying a high degree of professionalism and the ability to offer insightful suggestions to complement our own ideas. We were able to create our own design based upon one of their plans without any hassles. Our consultant, Joanne was available to us at all times and went above and beyond her normal responsibilities to ensure we were comfortable throughout the pre-construction process.

Customer Service
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Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
  • Verified customer

Amazing experience with building consultant Michelle Bryant!

published

I was well looked after when signing up for my build! Michelle did an amazing job looking after me being a first time builder! Cannot recommend her enough! She worked within my budget and worked hard to still include my must haves in the plan/quote! She was very polite and listened to everything I had to say and had some great suggestions!
Thanks Michelle!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
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Nazzareno

NazzarenoMetropolitan Adelaide, SA

  • Verified customer

Professional service

published

From start to finish the build and organisation of the staff at Hickombothan was great service and very helpful to me,I was very happy with the price and service thanks to all the staff and any time we needed assistance from staff we always got professional advice. , we are now at the stage of pouring the slab and from here now we are just so excited,like to thank Louise Ashmore ,she was great and she is so professional in her work ,again great job guys

Customer Service
Transparency
Build StagePost-Construction
Construction End DateApril 2020
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2 comments
Hickinbotham
Customer Service T.Hickinbotham
Nazzareno
Nazzareno

Thanks so much,for your assistance and Im looking forward to a good future with my wife and family .its a pleasure to have you build our beautiful home kind regards Nazzareno Traino

  • Verified customer

Drew is wonderful

published

We are in our pre construction phase and our go to, Drew Wescott has made the entire process stress free. He helped us choose and re design the perfect home. With his experience and knowledge the additions we made to the design were budget friendly while still meeting our needs. He responded to all of our requests efficiently whether it was 8am Monday morning or 7pm Saturday night. Thank you Drew for making the process fun and exciting and for being so helpful!

Customer Service
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Site Admin
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Hickinbotham
Customer Service T.Hickinbotham
  • Verified customer

Great Quality service!! DREW IS THE MAN TO SEE!

published

The experience we have had with HICKINBOTHAM has been excellent so far! Drew WESCOTT has helped make the process super easy and stress free.

Reccommend people see Drew as he is outstanding in answering questions and one of a kind.

We are extremely happy with our choice with going with HICKINBOTHAM

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
Molly

MollySouth Australia

  • Verified customer

Fantastic experience with Ian Zeng

published

Our experience building with Hickinbotham was excellent so far. At the sales stage Ian Zeng provide invaluable design advice and cost saving options. After speaking to a number of builders in Adelaide. We found Ian Zeng from Hickinbotham to be the most knowledge,& understanding of our needs. He went above and beyond and exceeded all of my exceptions. Moreover, he is so patient, answered every single one of my questions if even after hours and nothing was ever too hard for him. We couldn't be more grateful for him. He had made this whole process really enjoyable for us and we couldn't recommend him enough to others.

Customer Service
Timeliness
Build StagePre-Construction
Construction End DateAugust 2020
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
  • Verified customer

Hickinbothams #1 salesman! Fantastic customer service.

published

We have recently signed a build contract with Hickinbotham, in which Drew Westcott is our sales associate. Drew has gone above and beyond in helping us secure the land and start this very exciting new chapter in our lives. Drew has worked exceeding hard during this process in working on house designs and perfecting this home especially for us. Drew is very approachable and has great design vision and skills. He has been a joy to work with in this process and we couldn't be more grateful for him. He has made our experience thus far with Hickinbotham a joy and we couldnt recommend him and this company enough to others due to his amazing customer service.

Customer Service
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Hickinbotham
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Page 2 of 16
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Questions & Answers

Amy

Amyasked

Can you change your plans mid construction? I’ve sent an email regarding change of sliding doors and am awaiting a response.

No answers
Quynh T.

Quynh T.asked

My house was built in 2005 by Hickinbotham. Anyone know what is the brand for the builder's standard tapware (flick mixer). I need to my shower flick mixer. Thanks. Quynh

No answers
Curious builder

Curious builderasked

As a second time builder of Hickenbotham do we get a discount for building again?

1 answer
Hickinbotham
Customer Service T.Hickinbotham

Hi,

Thank you for considering Hickinbotham for your next build!

We will always put our best offer to our repeat clients. Please talk directly to your Building Consultant to find out what we can offer you for building with us a second time.

Kind regards,
The Hickinbotham Team

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