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HIF (Health Insurance Fund)

HIF (Health Insurance Fund)

2.9 from 123 reviews · View Statistics

Reviews

3.7

12 reviews
  • Value for Money
    1.3 (3)
  • Transparency
    1.3 (3)
  • Customer Service
    2.3 (3)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (1)
    • 2-4 weeks (1)
    • 1-2 months (1)
  • Claim ApprovedYes (4) · No
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Julie S.
Julie S.Sydney, NSW
  • 2 reviews
  • 2 likes

Touch and go

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim Resolution Time1-2 weeks
Claim ApprovedYes
1 comment
HIF (Health Insurance Fund)
HIF A.HIF (Health Insurance Fund)
Ben
BenGreater Melbourne (Metropolitan), VIC

Customer Service :(

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageExtras Only
Coverage TypeFamily
Under 30No
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
1 comment
HIF (Health Insurance Fund)
HIF A.HIF (Health Insurance Fund)
Michael
MichaelSydney, NSW
  • 10 reviews
  • 14 likes

So misleading.

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim Resolution Time2-4 weeks
Claim DateJune 2019
Claim ApprovedYes
6 comments
HIF (Health Insurance Fund)
HIF A.HIF (Health Insurance Fund)
Michael
Michael
HIF (Health Insurance Fund)
HIF A.HIF (Health Insurance Fund)
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Ren
RenRichmond-Tweed, NSW

Poor customer service, lapsed my policy under misleading information.

published
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital Only
Claim Resolution Time1-2 months
Claim DateJanuary 2019
Claim ApprovedYes
2 comments
HIF (Health Insurance Fund)
HIF A.HIF (Health Insurance Fund)
HIF (Health Insurance Fund)
HIF A.HIF (Health Insurance Fund)
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Questions & Answers

kevin b
kevin basked

I have gold star hospital & super extras, can I claim for A REPLACEMENT PILLOW MASK for my existing machine, which had before joining HIF, I have been a member for over 4 years

1 answer
HIF (Health Insurance Fund)
HIF A.HIF (Health Insurance Fund)

Hi Kevin,

Thank you for getting in touch. So that I can investigate this for you and look into your policy includions, do you mind sending through your HIF member number to our email address: social@hif.com.au.

From here we can access your policy and give you a better idea of what you are covered for.

Kind regards,
Ricky @ HIF.

Peter McNess
Peter McNessasked

Hello
This is Peter Mcness one of your members.
Please let me know, what is the incentive reward for getting a family member or friend to switch from Medibank to HIF?
Thanks

1 answer
HIF
HIF

Hi Peter,

Thanks for your question. It’s our preference to reward our existing members which is why we have our member referral program. If you recommend HIF to family or friends, make sure they mention your name when joining as you'll be rewarded with a $70 eftpos card for each successful referral (and there's no limit to how many you can earn!). Information on our Member Rewards Program can be found on our website if you’re interested in finding out more: www.hif.com.au/members/member-rewards

Peter, if you have any more questions or feedback, please don’t hesitate to email me directly at social@hif.com.au.

Warm regards, Lisa.

glenville
glenvilleasked

I am currently a member of HIF on Goldstar basic. I suffer from sleep apnea. If I buy a Cpap Machine, can I claim something from the fund? glenvilleaitken@gmial.com. Thank you.

2 answers
HIF (Health Insurance Fund)
HIF A.HIF (Health Insurance Fund)

Hello Glenville,

Thanks for your question. We certainly do pay a rebate on CPAP machines however it’s included on our Super or Premium Options Extras Covers (not Hospital cover) within the External Prosthesis / Medical Appliance category. Here's a quick overview of what can be claimed:

One machine can be claimed every 5 years from the previous supply (per person) and the benefit will be deducted from the Prosthesis annual limit of $1,500. The benefits payable are:
$300 for Members who've held Super or Premium Options for 3-5 years.
$600 for Members who've held Super or Premium Options for 5+ years.

It’s important to note though, that a 3-year waiting period would apply for this service should you wish to add Extras cover to your existing hospital cover. I hope this helps, however, if you have any further questions, or would like to speak with one of our Product Experts, feel free to email me directly at social@hif.com.au and I can arrange this for you.

Take care, Lisa.

glenville
glenville

Thanks, i also rang and found out same info.

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Details

CategoryHealth Insurance
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