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Worst company I've ever come across
Not only did they turn up late for the original installation, they also installed the incorrect boards. Similar to a number of the poor reviews we experienced cupping of the boards, in fact as you can see in the image they lifted the full height of the board it was so bad.
From what we could establish they never left correct expansion gaps. I think the most disappointing element of dealing with them is that after calling them out they offered compensation but then kept delaying, making incorrect statements to fair trading and the bank.
Maybe you'll be luckier and they won't botch what they are doing but you might want to seriously think twice about other options lest you get misled.
This was the worst and most distressing experience. The floor that they laid cupped within a couple of weeks and then a few of the boards tented up. We were left with all the floor boards cupping and 3 missing boards. The staff were extremely unprofessional and we had to take them to Fair Trading followed by NCAT. Would never recommend them to anyone.
So terrible. Steer completely clear!
This was by far the worst experience I have ever had with a business. Their staff were five days late in completing the task, took multiple days to complete the job, and had us standing around waiting for them to arrive for hours on the days they did show up. The timber flooring guy’s work was extremely shoddy. He left exposed glue and gaps of 1-2mm beneath crooked floor trims. One of our doors now doesn’t close properly. The management basically begged us to pay in full, as it appears they don’t have cash on reserve to pay their suppliers. I a...m not surprised their business is failing, as their work was incredibly sub standard. I’ll be needing to bring in a more skilled workman to repair the work done. The one saving grace for this company was a cheerful and pleasant carpet guy named Omar who did an alright job.
Would never recommend- ended at NCAT
Purchased bamboo flooring from this store. Nothing but trouble with poor installation. Flooring cupped and buckled within months. Tim was down right rude. Hills Flooring refused to fix it unless we paid half the repair cost despite it being due to them. Ended up having to take them to Fair Trading and NCAT. Don’t waste your money!!!
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