Lousy Customer Experience
I used Hills Flooring to install laminate in my family room.
I initially booked in 4 weeks in advance as we were renovating, I called two days before the install was booked just to confirm as it had been a month since hearing anything and was informed there was a delay due to 'rain', and asked could I do the next day, I couldn't do any other weekdays so had to push back to Saturday, ok fine.
I was then called on the Friday and informed that the timber had not arrived and would not be in for a week from Melbourne - this is despite the orig...inal order now being placed over 5 weeks ago, I expressed my dissatisfaction that my order would now be 2 weeks late and had not been told of any issue when I had first contacted them, this meant I could not complete our renovations for 2 weeks due to this company. The response was literally "not my problem", the owner stonewalled, the fact that the stock hadn't arrived was the only issue to him, not that he had over five weeks to get it, that he had delayed already (and given me a different story) a week before or that a week lead time for a (delayed) order of less than 20m2 from Melbourne could not be expedited. Absolutely zero customer service, I wanted to cancel out of frustration but thought better of it as I could never get a floor by next weekend. My personal assumption is that they actually forgot my order (they took a long time to locate it when I first rang), placed it when I checked and then it didn't arrive within the week, or they used the stock on another job.
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