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No written quote, or receipt and demanded full 100% Payment up front.
Michael came to view the site. He only gave a verbal quote and refused to give anything as a formal quote in writting with company details such as ABN (As required buy australian law).
Michael demanded 100% payment up front which gives no ability to negotiate if the job is bad quality when done. Due to this I offered Michael a 50% deposit with 50% paid on same day as completion when job is done satisfactorily. He refused and said 100% payment up front or he would not do the install.
When asked why he does this he said "because we have trouble...
My friend who bought flooring from them last year recommended them to me. Wanted to remove the carpet and replace it with Laminate. The guys at the store had good knowledge of the product and helped me choose the product. They gave us free carpet removal and underlay which helped me save the overall cost. I am happy with their service and I’d keep recommending them.
Worst company I've ever come across
Not only did they turn up late for the original installation, they also installed the incorrect boards. Similar to a number of the poor reviews we experienced cupping of the boards, in fact as you can see in the image they lifted the full height of the board it was so bad.
From what we could establish they never left correct expansion gaps. I think the most disappointing element of dealing with them is that after calling them out they offered compensation but then kept delaying, making incorrect statements to fair trading and the bank.
Maybe you'll be luckier and they won't botch what they are doing but you might want to seriously think twice about other options lest you get misled.
This was the worst and most distressing experience. The floor that they laid cupped within a couple of weeks and then a few of the boards tented up. We were left with all the floor boards cupping and 3 missing boards. The staff were extremely unprofessional and we had to take them to Fair Trading followed by NCAT. Would never recommend them to anyone.
Great workmanship. Very happy with the result
We were very happy with the service. Martin and Rez were very friendly and helped us through the selection of the materials. Mark and his team did a very clean job and we are very happy with the end result. Good workmanship.
Can’t be happier then this!
I went to many timber shops in castle hill but lucky I purchased my floors from Martin At Hills Flooring it was done provisionally from A-Z. Thanks Hills Flooring Team, Keep the Great Job Up!!!
So terrible. Steer completely clear!
This was by far the worst experience I have ever had with a business. Their staff were five days late in completing the task, took multiple days to complete the job, and had us standing around waiting for them to arrive for hours on the days they did show up. The timber flooring guy’s work was extremely shoddy. He left exposed glue and gaps of 1-2mm beneath crooked floor trims. One of our doors now doesn’t close properly. The management basically begged us to pay in full, as it appears they don’t have cash on reserve to pay their suppliers. I a...m not surprised their business is failing, as their work was incredibly sub standard. I’ll be needing to bring in a more skilled workman to repair the work done. The one saving grace for this company was a cheerful and pleasant carpet guy named Omar who did an alright job.
Job done well
Update: I had a few communication issues during the job, but they were promptly resolved by Martin soon after.
The job itself was very well done by Mark. Great worker and excellent to deal with.
I recommend speaking with Martin directly if you have trouble dealing with some of the other staff.
The Flooring Experts!
To all the people who are looking for top quality Flooring Products and installation - Your search ends here. Martin and his Team were immensely experienced and patient enough to understand the requirements I had, suggested a best suitable product and installed them professionally for my new Home. They have gone above and beyond my expectations and are very easy to deal with. Before I lock down on Hills Flooring, I had been to many other Vendors. Some of them offered quotes with a lesser amount but I was not getting enough confidence in any of ...them. But, when I talked to Martin, I felt genuinely positive about the Products and services they offer and they have proved that my understanding was 100% correct. Thanks a lot, Martin for all the good work and I will definitely refer Hils Flooring to all the people who are looking for quality flooring solutions.
Would never recommend- ended at NCAT
Purchased bamboo flooring from this store. Nothing but trouble with poor installation. Flooring cupped and buckled within months. Tim was down right rude. Hills Flooring refused to fix it unless we paid half the repair cost despite it being due to them. Ended up having to take them to Fair Trading and NCAT. Don’t waste your money!!!
We recently visited Hills Flooring, after a number of other Flooring Shops we found the staff at Hills Flooring to be very helpful and were most happy to go through the different types of timber flooring. The salesperson explained in detail the process of laying timber flooring.
Excellent service, thanks Rez.
Great work hills flooring
We have recently used hills flooring and can’t speak more highly of the experience.The work involved putting down a floating laminate floor in a 2 storey house and attached granny flat.Tim at hills flooring made the process stress free from start to finish.The price quoted was the same as the completed price and the workmanship is superb and I therefore highly recommend them
Great experience !
Roheen and Martin at Hills Flooring installed approximately 100 SQM of Australian Spotted Gum timber flooring for us at the back end of 2017. We were not disappointed in the quality of the product, nor the installation from one of their fitters; Joseph. We had a few unrelated challenges along the way due to another part of our renovation and Roheen (who was my primary contact) was supportive and flexible to our needs. We also purchased a Brazilian Cow Skin rug from Hills Flooring, which looks awesome and is of a high quality !
We are very happy with the overall service and experience from Hills Flooring !
Almost one year after my purchase and I could not be happier
We bought Wonderwood Bluckbutt Laminate from Martin and his crew almost 1 year ago and we could not be happier. Not only the installation and the support was amazing but the wood is top notch quality and you can tell it with the time. Definitely recommended.
Lousy Customer Experience
I used Hills Flooring to install laminate in my family room.
I initially booked in 4 weeks in advance as we were renovating, I called two days before the install was booked just to confirm as it had been a month since hearing anything and was informed there was a delay due to 'rain', and asked could I do the next day, I couldn't do any other weekdays so had to push back to Saturday, ok fine.
I was then called on the Friday and informed that the timber had not arrived and would not be in for a week from Melbourne - this is despite the orig...inal order now being placed over 5 weeks ago, I expressed my dissatisfaction that my order would now be 2 weeks late and had not been told of any issue when I had first contacted them, this meant I could not complete our renovations for 2 weeks due to this company. The response was literally "not my problem", the owner stonewalled, the fact that the stock hadn't arrived was the only issue to him, not that he had over five weeks to get it, that he had delayed already (and given me a different story) a week before or that a week lead time for a (delayed) order of less than 20m2 from Melbourne could not be expedited. Absolutely zero customer service, I wanted to cancel out of frustration but thought better of it as I could never get a floor by next weekend. My personal assumption is that they actually forgot my order (they took a long time to locate it when I first rang), placed it when I checked and then it didn't arrive within the week, or they used the stock on another job.
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