Has fallen apart and leaks
Loud fridge, sometimes it over freezes and sometimes not cold enough. All the shelvings and compartments have broken very quickly even though we are very careful. I have rang the customer service but they said it's out of warranty and won't help me at all. Not happy with this company's customer service skills
worst fridge i've ever come across!
Have been extremely unhappy with this fridge from the day it was bought. It has been adjusted to the coldest fridge and freezer settings since new, and still struggled to keep things cold/frozen. Now just out of warranty has got even worse. I will be contacting hisense to say i will never buy their products again.
Terrible product and terrible after sales service!
I bought this Hisense refrigerator in June 2010. It is a 460L and cost $800 on special. I wanted a top mount at the time so I had a limited choice in brands at the time in that size.
Since I got it, it has been unable to cope with a relatively full freezer and fridge. It is on the coldest setting (freezer and fridge share the same control) and bread goes stale and icecream goes to slop in the freezer even when both are half empty. I can see on the Good Guys website that someone else had a similar problem and Hisense's response was to turn t...he fridge off for 14 hours! As I have no plans to travel or move house in the imminent future I haven't tried this as yet. I just don't keep anything in the freezer that needs a higher temperature to maintain a frozen state which is annoying but I can't be bothered to buy a better quality product of another brand at this stage. My biggest beef now to add to this, is that both plastic vegetable crispers developed cracks in the corners within 20 months and one has completely cracked off at 22 months. I rang Hisense to get replacements under warranty. I was told that they are consumables like the light globe! What?- an integral component of the fridge is classed as a consumable? My last fridge (Kelvinator) I had for 10 years and had never been a problem with this so it is not the user but the quality of their product. I believe most people would think that they would get more than 20 months out of their fridge when they are buying it and stated this to Benjamin the Brisbane Team Leader. I have asked him umpteen times to send me the company policy stating that crispers are consumables but it is apparently an informal verbal company policy as it isn't written down anywhere. (i.e. just that anything that isn't bolted in place is a consumable!) I have also asked Benjamin to have Andrew, his Manager, to call me but apparently he is on indefinite leave outside the country! Sounds all very dodgy to me and that they are making extra revenue on replacement parts. So in summary, I will be lodging a complaint with the Office of Fair Trading Qld, but thought I might also warn some consumers out there about Hisense and their sub-standard refrigerator. Would have met my needs if it worked properly and didn't break Bad warranty service and general standard of product
Questions & Answers
I have bought a Hisense fridge..so far so good..6 months old but my problem is with the fridge door keeps catching on the freezer door...have adjusted the levels several times but nothing works...so frustrating ...has anyone else had this problem?
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