The warranty people are difficult to deal with. Screen died therefor fridge not working. Two weeks on and no one has come to repair the fridge after several phone calls and facebook messaging them. Still nothing. Today we had temp of over 30c with no fridge. Would not recommend this brand to anyone.
Multiple Warranty Claims
It does what a fridge does, no issues there but we have had to make a warranty claim twice (currently on hold to make the second claim), but for the same issue. When closing the door the fridge beeps once and the touch screen resets as well as the settings. When we made our first claim the repairman said it was a common issue with this model. I'm annoyed it has happened again and the sound is annoying.
UPDATE: The fridge has broken. It doesn't keep things cold anymore, going to have to make ANOTHER warranty claim in the morning. Not something you need when you pump to feed your newborn baby! We were told it was going to take up to 3 business days for them to send someone out and this was Sat morn. Then they called back an hour later saying they can't repair or replace and would refund to Harvey Norman straight away. He said he did this over the phone. I called Harvey Norman and they hadn't heard anything and they called them for me and was told they wouldn't get the money for 3 business days. Thankfully Harvey Norman had a spare loan fridge for me and organised dropoff within the hour. Still lost over $250 worth of food, Hisense has offered to recoup the cost of $200 which I think is reasonable considering some of the sauce containers were partially used.
Hisense complete Nonsense
Bought this Hisense fridge with its twin freezer in June 2017 with it a 3yr warranty , a few weeks ago noticed food not keeping temperature so rang number on Hisense manual and had to give invoice number, so got the number off Harvey Norman at Lakehaven where purchased both appliances , got ref number and sent the invoice number to Hisense , took 3 days for them to get back to us , a guy came out on Thurs 1st Nov 2018 said fridge not working as gas leak and that we would get a replacement fridge and with that had to throw out everything that was inside . We have been calling Hisense for days to which not answering their phone and have sent them an email as of yet not received an reply .OK one would think if you purchased an appliance like this it would last a lot longer than it has and I thought Hisense was reputable let alone the customer service you pay to cover any problems should they arise , well the bloody volcano has erupted and have no frigging fridge and with xmas close by can only imagine next not having fridge for xmas , so thought after being screwed big time thought will let off some karma cheer and share this joyous occasion so no one else gets stuck like we did and dont buy appliances from Hisense, should go elsewhere where should you need help through no fault of your own that you bloody well get it as you sure as hell paid for it , oh yeah one other thing I think dept stores should keep record of things like this so they don't store items from companies who don't look after their customers and inconvenience them. From now on going to check up on what service is like before buying appliances and EXPLORE MY OPTIONS !!!!
Very happy with it
maintains good chill throughout - having 2 fruit & veg compartments great for me - though i miss a dairy drawer. No problems at all so far (7 months in) - and the 3 year in home warranty means if there are any we're covered. I bought it to match the freezer (now 18 months in, likewise trouble-free) and have to say - for what you pay, they're a beaut pair. Yes, i could get something much better build quality - if i paid over a thousand each. For the price, it knocks socks off competition.
Touch screen died weeks later fridge died
Touch screen became unresponsive and weeks later no longer illuminated and days later fridge stopped altogether, the compressor was not running at all , all in under one year of light use , and obviously this is a common fault as technicians have stated, , hisense is obviously poorly made /cheaply made, look forward to building our own robust fridge once again, these hisense look nice work well for a time, I bet hisense is fully aware of the common faults and design flaws , it does come with a three year warranty, I'd say bin it or sell it after that period not unlike today's throwaway cars.
Multiple issues and door fell off
Door hinge sagged and pulled out of top thread, just into plastic not metal sleeved. This caused cable for door controls to fray, resulting in door alarm going off incessantly. Warranty claimed and wire replaced only, new wire pinched and broke within a month or so, just left it as not worth getting fixed as door causing issue. Within 3 years door has split and snapped at base due to top hinge issue, door has now totally fallen off...
Our just over 1.5 year fridge started with the touch screen burning out in the door a couple of months ago = i rang hisense and they organised an electrician in the area to come out which took about about a week as they ordered the part first - all good - changed the wire out and it was working again.. less than a couple of months later i realised the fridge wasnt getting cold at all - this must have been progressive. i rang hisense again - another week in 30 degree temperatures without a working fridge and they ordered the same wire as previously and changed it out - of course that didnt fix the problem - the fridge still wasnt getting cold, so i rang again and said your electricians just changed out the same wire from a couple months ago to fix a different problem. next day i get a txt to say i am getting a new fridge and to contact the store where i originally purchased the fridge to sort delivery!!!!! will the same thing happen again.......
No fridge for 2 weeks in 30 degree heat!
The problem started with the touch screen burning out in the door. Then there was a 2 week run around ringing Hisense , The Good Guys and the service agent to get some one on site. The Good Guys gave us very good service trying to get some on site. We keep you posted with the progress of the the boat anchor!
Love the space
We decided on a freezer free model as we have 2 freezers already. This Model has lots of space. Temperature is shown of a digital display on the front. Easy access to food. Quiet. Easy to clean. Five door racks two crispers are a bonus. Wasn't a brand I knew to much about, no regrets. Very happy with the purchase especially with a 3 year warranty.
What a great fridge
Excellent product which we found by accident. Had been looking for a pigeon pair and were expecting to pay at least $2500 for both. But we found this fridge and the accompanying freezer for less that 1800 for both - delivered. Best value for pigeon pair in Oz. Looks fantastic and performs perfectly.
Comes with 3 years warranty. Couldn't be happier
I already had the single door freezer. This is the perfect companion. No issues whatsoever. Tonnes of space. Not loud, just like a normal fridge. Temperature is consistent, and you can change the temperature using the panel on the front. I would definitely recommend it to anyone wanting a fridge.
Design Fault- Shame on Hisense !
I purchased the matching side by side pair ie fridge and freezer- seperate units. There was no attachment to keep them held together. Every time you opened the fridge door the whole fridge came toward you ! Meaning you had to push on the fridge to keep it in situ with one hand whilst opening door with the other. This had not occured in the shop prior to purchase. I have floorboards. I complained to Hisense/Harvey Norman within 2 weeks. Hisense wanted nothing to do with me, telling me the door would open easier with time.. 3 months later still same problem. Again, Hisense wanted nothing to do with me. Harvey Norman, however, were great. They sent a technician to my rural property and the tech laughed and said he had never seen anything like it before. ! Design fault. Harvey Norman picked up the 2 units and gave me a full refund. Shame on Hisense. I will never buy Hisense again.
Like the fridge hope it lasts..
This all fridge at the beginning was all i wanted, especially when I wanted it to go with my all freezer. Stuck to the same brand, of course, so it would match I bought this model and it broke down on me twice then eventually after 5 months I finally got a new one. It kept on losing power and wasn't cold enough for my food to last, the food was going off every week and I would be spending more money each week on food that should of lasted me a few weeks, they would replace one computer part after another. After the third attempt they replaced it with this new one I realised that this fridge did more to keep my food cold then the other one, it has been a godsend to finally have my food still cold and lasting, even though its only been a week, and hope it lasts. I am grateful that it was replaced and have the same matching freezer beside it.
Really happy with this fridge
We purchased this fridge, along with the matching freezer to have as a second fridge/freezer. We couldn't be happier. Plenty of room, stays really cold despite being in the garage which gets really hot. Is very quiet. We have only had it since mid DEC however are completely happy with it(and the freezer too for that matter).
I love it!
I loved the value for money that this fridge is. It's got so much room and you can fit everything you need for a four adult, two children family. It copes with 40degree days and still gives you chilled food. The control is simple and easy to use and the self close is perfect. My only complaint is that the door shelves have a set location and you can't adjust where they go. Additionally the interior shelves have limited location choices, but the size of the fridge lets you manage with little issue.