We have had a Hisense upright freezer for about 3 years. Apart from the very irritating design fault described below, it’s a nice freezer. I wish Hisense had issued a recall to fix it. The freezer stopped working soon after warranty ran out. Ice had been freezing the bottom drawer stuck. Repair man said it’s a design fault. About 6 months later the sensor failed again. I had watched the previous repair so we attempted to fix it ourselves today. Undid the inside rear panel and removed it. Took a long time to de-ice the insides with a hairdryer. Then made sure the drain was draining. There’s instructions online too. So far it’s cooling. Fingers crossed it’s ok again for a while.

Ease of use; no leaning over a chest freezer and scrabbling around trying to find things.
The top shelf has a drop down door and the other four are pull out. Frost free product which comes with a 3 year warranty and I have had no trouble in the two years since I purchased it on 13/12/2018 for $498. For a couple this is right size and I would recommend it highly.

Again we find this freezer compressor not working despite the power light on and the food thawed out with no aparent cause. We purchased it new and this is the fourth or fifth time in four years.
For some reason if we switch it off at the wall for an hour it will start running again, before the techician arrives.
Obviously a design fault with the thermostats installed in these unit,so don't buy one, and look for a more reliable brand.
Chris & Elizabeth.

I ordered a Top Drawer for the Freezer model HR6VFF177A from Bigwarehouse spares and waited for over 2 1/2 months having paid for it upfront. In the end I wanted refund of money paid as item not delivered. I am desperate to get this spare part and information on any supplier would be much appreciated. I am quite satisfied with the functioning of the freezer itself. Unfortunately plastic drawer panel being very flimsy, it came off on pulling the drawer out !

freezer has red warning light on, checked with product manual and online still no go green light on freezer red warning light on and compressor does not work and no sound from freezer all food in freezer bad and had to be thrown out

Bought this product and had some issue later. Tried to Call or email the warranty team. No response at all. To avoid any trouble later, don’t purchase this brand at all

6 mths old, it stop working.
Its at the end of our fortnight shop cycle, so lost about $100 worth of freezer stuff.
Lucky theres a 3yr warranty on this product.

The energy rating is not that good. It does do what it was designed for and I have had no problems with it. I find it a bit small on the inside especially as its only for two people.

The door is hard to open (seals to tight) so the whole freezer moves every time the door is opened (unless you hold the freezer while you pull the door open which is hard to do when you have your hands full). I find the loud click that the freezer makes every time the motor stops and starts annoying, I have never experienced this before with other freezers. Occasionally there are droplets of ice that come out of the grill at the top on the freezer. The top shelf that tips when you open the shelf door makes no sense to me.

Very bad quality product, 3&1/2 years old freezer stopped working without warning, all the food was wasted , apparently the defrost timer was faulty, cost to fix $200 and no guarantee, how terrible is that?

I've never bought a Hisense product before have always stuck with the traditional brands but I'm impressed with this Upright Freezer, its frost free which is just essential these days, for people who don't have a lot of room to fit these in near the kitchen it works well plus great space in the drawers to separate meat, chicken, fish etc. good value for money.

Never again, failed within a month,lost all our food, tried to contact hisense, surprise they are on a public holiday 28/09/18, checked online with other owners, and reset the defrost timer, hope it works but too scared to use it, no point in having a freezer you can't trust, it sits alongside a westinghouse which is 6 months old, no problem there, should not have let the salesgirl talk us into the hisense, never again will i consider hisense products, they apparently know of this fault and have done nothing. as soon as the warranty runs out to the dump Beware.

Read a few bad reviews on this product, however, so far I've been quite happy with this freezer.
Heaps of room on either your choice of using the baskets or just using the shelves. Baskets seem a bit flimsy and tend to pop out when pulling them forward. Just a matter of getting use to I guess. Also the freezer has quite a strong closing door, which to me seems like it is keeping the door well closed. Lets be honest we can't expect too much if we are not prepared to pay for a big brand freezer. Time will tell I guess.

Came home from holidays and lent on freezer and it was boiling hot! All the food was defrosted inside and alarm light was on lucky didn't catch on fire. This freezer was only 4 years old and purchased the fridge to so I am sure the same things will happen. Will not purchase another product of there's again. Not happy!

We have a 450L fridge/freezer and we just needed more freezer space. It is functional, practical and love the drawers to organise myself. Having
had raw meat next to ice cream and ice packs is not the best. It is also quiet.

However, when first turning it on, it gets pretty hot. If it stayed this hot, I would have been worried. But, it cooled down. Also, the seal on the doors is pretty tight so you are literally moving the freezer just to open it. If you accept that, it's not bad.

We bought this compact upright freezer (in a hurry) to replace another one that failed after many years. It came smaller than we expected but our fault more than the product's fault. We prefer upright freezers to chest freezers because items can be organised in drawers, and everything doesn't get lost in the bottom or middle. The top compartment of this model doesn't hold much and can be tricky to get things in and out of, but has worked perfectly for 17 months now so all good!

This frerezer is about a 553 ltr capacity and I have found that I can by large quantities of food when it is on special and consequently save a lot of money. I would not be without this size freezer now nor would I contemplate any other brand as their back up service is great.