Icing up affects sensor and ability to freeze
We have had a Hisense upright freezer for about 3 years. Apart from the very irritating design fault described below, it’s a nice freezer. I wish Hisense had issued a recall to fix it. The freezer stopped working soon after warranty ran out. Ice had been freezing the bottom drawer stuck. Repair man said it’s a design fault. About 6 months later the sensor failed again. I had watched the previous repair so we attempted to fix it ourselves today. Undid the inside rear panel and removed it. Took a long time to de-ice the insides with a hairdryer. Then made sure the drain was draining. There’s instructions online too. So far it’s cooling. Fingers crossed it’s ok again for a while.
Great Product: Hisense Upright Freezer 175.9 litre
Ease of use; no leaning over a chest freezer and scrabbling around trying to find things.
The top shelf has a drop down door and the other four are pull out. Frost free product which comes with a 3 year warranty and I have had no trouble in the two years since I purchased it on 13/12/2018 for $498. For a couple this is right size and I would recommend it highly.
Regular problems with it switching off and food thawing.
Again we find this freezer compressor not working despite the power light on and the food thawed out with no aparent cause. We purchased it new and this is the fourth or fifth time in four years.
For some reason if we switch it off at the wall for an hour it will start running again, before the techician arrives.
Obviously a design fault with the thermostats installed in these unit,so don't buy one, and look for a more reliable brand.
Chris & Elizabeth.
I ordered a Top Drawer for the Freezer model HR6VFF177A from Bigwarehouse spares and waited for over 2 1/2 months having paid for it upfront. In the end I wanted refund of money paid as item not delivered. I am desperate to get this spare part and information on any supplier would be much appreciated. I am quite satisfied with the functioning of the freezer itself. Unfortunately plastic drawer panel being very flimsy, it came off on pulling the drawer out !
hr6VFF177a has stopped working less than 6 months old
freezer has red warning light on, checked with product manual and online still no go green light on freezer red warning light on and compressor does not work and no sound from freezer all food in freezer bad and had to be thrown out
Wish I had read the reviews before buying
The door is hard to open (seals to tight) so the whole freezer moves every time the door is opened (unless you hold the freezer while you pull the door open which is hard to do when you have your hands full). I find the loud click that the freezer makes every time the motor stops and starts annoying, I have never experienced this before with other freezers. Occasionally there are droplets of ice that come out of the grill at the top on the freezer. The top shelf that tips when you open the shelf door makes no sense to me.
- Verified purchase
Pretty good Upright Freezer
I've never bought a Hisense product before have always stuck with the traditional brands but I'm impressed with this Upright Freezer, its frost free which is just essential these days, for people who don't have a lot of room to fit these in near the kitchen it works well plus great space in the drawers to separate meat, chicken, fish etc. good value for money.
- Verified purchase
Don't waste you hard earned dollars
Never again, failed within a month,lost all our food, tried to contact hisense, surprise they are on a public holiday 28/09/18, checked online with other owners, and reset the defrost timer, hope it works but too scared to use it, no point in having a freezer you can't trust, it sits alongside a westinghouse which is 6 months old, no problem there, should not have let the salesgirl talk us into the hisense, never again will i consider hisense products, they apparently know of this fault and have done nothing. as soon as the warranty runs out to the dump Beware.
- Verified purchase
So far all good
Read a few bad reviews on this product, however, so far I've been quite happy with this freezer.
Heaps of room on either your choice of using the baskets or just using the shelves. Baskets seem a bit flimsy and tend to pop out when pulling them forward. Just a matter of getting use to I guess. Also the freezer has quite a strong closing door, which to me seems like it is keeping the door well closed. Lets be honest we can't expect too much if we are not prepared to pay for a big brand freezer. Time will tell I guess.
- Verified purchase
Came home from holidays and lent on freezer and it was boiling hot! All the food was defrosted inside and alarm light was on lucky didn't catch on fire. This freezer was only 4 years old and purchased the fridge to so I am sure the same things will happen. Will not purchase another product of there's again. Not happy!
poor preformer ices up
Brought this because of the size and what a mistake. Cheap China brand and supposedly be frost free. Unit kept frosting up the air vents blocking air flow causing the alarm light to come on. So had to manually defrost the ice to get the freezer working as it should but only last for 4-6 months and do it all again. Ice cream was soft and bread partially thawed. Got Hisense authorised repair to come out and only for 5 minutes told me the problem. It is the defrost timer located in the low back of the unit and it is well known that it has issues h...ence why there is a pattern on terrible reviews. The defrost timer can get stuck on defrost so the freezer thaws everything and food has to be tossed or can skip the 12 hourly defrost cycle so the unit never gets to remove the ice build up and keeps on accumulating as in my case. Avoid this model and probably the brand altogether
Alarm light comes on often & stops working
Started off loving this freezer as can store heaps of food and baskets work really well. However I have now had six instances of the alarm light coming on for no reason (i.e. door not left open) and everything defrosting. Twice I managed to get it to reset after a day or so but third time would't reset so Hisense sent out repairman who walked in with a part in his hand and put it straight in saying "this happens all the time". That was 3 years ago - happened a couple more times but related quickly and was able to save food and worked again w...ith a reset but latest time completely died just before Xmas with a freezer full of food lost. So annoyed haven't done anything with it yet but doubt I'll bother getting it repaired as happens so often.
Functional and quiet
We have a 450L fridge/freezer and we just needed more freezer space. It is functional, practical and love the drawers to organise myself. Having
had raw meat next to ice cream and ice packs is not the best. It is also quiet.
However, when first turning it on, it gets pretty hot. If it stayed this hot, I would have been worried. But, it cooled down. Also, the seal on the doors is pretty tight so you are literally moving the freezer just to open it. If you accept that, it's not bad.
- Verified purchase
Hisense new to me in more ways than 1
Wouldn't you just know it our freezer packed up so near to Christmas (full of food) got the small bar fridge size one from the shed and transferred what we could, any that we could cook we did and actually lost very little.
Right on to the Web to find a replacement near home (we live 2hrs out of Adelaide) Harvey Norman had one on special offer at Mt Barker, off we went to purchase and although it's smaller than it's predecessor and we have never heard of the brand Hisense we decided to purchase and my husband said "oh when we looked online ...
- Verified purchase
Great so far
We bought this compact upright freezer (in a hurry) to replace another one that failed after many years. It came smaller than we expected but our fault more than the product's fault. We prefer upright freezers to chest freezers because items can be organised in drawers, and everything doesn't get lost in the bottom or middle. The top compartment of this model doesn't hold much and can be tricky to get things in and out of, but has worked perfectly for 17 months now so all good!
This frerezer is about a 553 ltr capacity and I have found that I can by large quantities of food when it is on special and consequently save a lot of money. I would not be without this size freezer now nor would I contemplate any other brand as their back up service is great.
Questions & Answers
How do you level this freezer? Need the front left side leg to come down but won’t move. Is there a trick to it?
just walked into the laundry, and the room was HOT, I touched the sides of my freezer and it was really hot, and the alarm light is on. I have turned it off and waited 10 minutes and turned back on with the super freeze. My meat was partially defrosted so I think it happened early this morning. lost my icecreams. I am reading that this is a problem with seems like all Hisense products. I only bought this is March this year, so only 8 months old. Not sure if it is going to get working or not.
I have had the identical model for 4 years and not had any issues. If it is only 8 months old, replacement warranty should apply. I would advice you to contact the dealer for a replacement. Hisense Australia may be contacted on 03 9765 8800. Please have the serial number of the product handy when you call them. If I remember correctly, there is a 3 year manufacturers warranty on the product.
Where is the serial number on the appliance? But the good news. I have it all working. But i am concerned that it might have been the heat that caused the problem. now having hotter days since I first bought it. I might have to keep my doors in the laundry open to facilitate some movement of air when it is over 30c. I am not sure, has gone cold again. Thanks
We have had the same issue about four times when it defrosted and after switching of by unplugging for a while operates normally until the next time.We have ours located in our attached garage where it is hotter in the summer. The freezer generates heat as part of normal operation, with the left side always warm so it should be in a partly ventillated room. It would appear that this brand and model has a design failt with the thermostat and is unable to cope with moderate summer temperatures. If still in warranty you should strongly complain, because it will happen again. Hope you can sort it out.
Hi, I’ve just noticed my freezer isn’t making any noise and the power light is off. Everything is still frozen so I’m not sure if I’ve just happened to open it just in time to notice?
Look to be honest I don’t take much notice of the lights but shouldn’t the power light be on to show that it’s receiving power?
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