Absolute Piece Of Rubbish
Purchased this machine in March 2019 and required 2 separate service repairs in 2019 and another in October 2020. NOTE: I have given it a 1 star rating as you cannot give a -5 rating that it deserves. Each time the machine faults on the Rinse/spin cycle. Not only is the machine such poor quality, the lack of service from the company is the most pathetic I have ever experienced. On this time (Oct 2020) 3 phone calls to their service department (should say lack of service department) I have been told someone will return my call - BLATANT lies!!...! No return calls, not even a courtesy call. After speaking to many incompetent staff and getting no where I rang the Contractor who does Hisense warranty repairs only to find out Hisense send the wrong part TWICE. So another call to Hisense this week (Monday) and after complaining about their extremely poor work ethic I was told [name removed] the State Manager would call me back the same day - No calls on Monday, Rang again on Wednesday and told again State Manager would call - you guessed it: received no call back. As such another call to Hisense this morning when I was fed up with the lies and poor work ethic, this time I demanded a return call from "[name removed]" State manager within 1 hour or I was leaving this review. Well 1hour and 45 minutes later and here is the review. The machine (when it works) in fact does not hold any where near 10kg capacity, more like a 6 or 7kg capacity (1 set of queen size sheets, 2 pillow slips and 2 T shirts and she is full to the brim. The quickest and totally useless cycle is 15 minutes - a waste of electricity and water as absolutely nothing is cleaned on such a quick cycle. The next cycle is 58 minutes long however the timer counts down at a far slower pace than any watch/clock/timer on the planet. I have tested this many times and whilst the machine may say it will finish in 8 minutes it's like waiting "for the cows to come home" and if you are lucky the cycle MAY be finished in 12 minutes - must be on holiday time. So, would I recommend ANY Hisense products - ABSOLUTELY NOT, extremely poor quality, totally unreliable and their staff including management clearly display a total lack of any work ethic and are BLATANT LIARS. Overall this company is as poor quality in both products and customer service.
Purchased in March 2019 at Appliances Online for $799.00.
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|Category||Front Loading Washing Machines|
|Features||Door/Lid Lock (Child-proof) and Reload/Add Wash|
|Energy Rating||4 star(s)|
|Water Rating||4.5 star(s)|
|Drum Material||Stainless Steel|
|Colour / Finish||White|
|Dimensions||845 x 595 x 660 mm|
|Motor Type||Direct Drive (Inverter)|
|Max Spin Speed||1,400 rpm|
|Number of Wash Cycles||16|
|Manufacturer Warranty||3 year(s)|
|Replaced by||Hisense PureJet HWFL1014VA (10kg)|
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- MPN: HWFL1014V
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