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Horrible customer service
Purchased a hisense tv from the good guys, upon opening the box found out the the wrong stands had been placed in the box, the solution from customer service was to wait 7-10 days for the right part to arrive by Mail!! Thankfully the good guys provided the right part the next day. Six months later the remote has stopped working, so again wait for one to be posted, even though my remote works in-store on the same TV!! If you value customer service, DO NOT buy this brand!!!
Terrible customer service
I originally owned a different brand TV that I purchased secondhand. It was faulty and I received a store credit for Harvey Norman under the original warranty. I purchased a brand new Hisense TV and was told that I could complete paperwork to change a name on the warranty as the TV had now only been owned by me and would not be excluded as per their warranty legislation's.
I contacted Hisense customer support to receive the paperwork for this and was told that too bad so sad, the warranty could not be changed, despite the fact it has been owne...
- Verified customer
Will never buy this brand ever again
To fragile dont build them like they use to.
Cracked screen to expensive too fix. Not covered under warranty even from an act of God.
Ive only had the tv for a month. Accidently dropped didnt didnt think it was that ba till i turned it on.
Dont buy this brand of tv
Horrible, terrible, disgraceful
I have a 65P6 TV with a cooked HDMI port, after 18 months mind you and this already being the second model - 1st one had a faulty panel - but do you think I can get through to them to talk about it? The customer service is seriously unbelievably bad - I first called them this afternoon at 2.45 Perth time or 5:45 Melbourne time and spoke to a man named ______ who issued me with a service number. He told me that there were further things I would need to do with the television in front of me so I called back this afternoon at just after 3:30 Pert...h time and was put on hold for 15 minutes, at which time another man named _______ answered the phone and said that he was taking numbers to call people back the next day! When I asked to speak with a supervisor he said that he was merely a secretary and there was nothing he could do! I was furious because I had already been waiting on the phone for 14 minutes - why would you make someone wait for 14 minutes and then tell them that you were going to take their number and call them back the next day? I hung up the phone and then called back 5 minutes later, at 3.50 Perth time, a full ten minutes before the call centre is supposed to close and received a message saying- 'you have called outside business hours - please call again later.' honestly, is this the way these people do business? - what an absolute disgrace! - how am I supposed to get in touch with them if I can only call from 5:30 in the morning Perth time when my children are asleep or up to 4pm in the afternoon Perth time and when I do this they won't even answer my phone call!? - during work hours! Even more frustrating is the fact that I emailed them twice and still received no response! I'm not really holding out a lot of hope for this to be resolved amicably even though I have a faulty product which needs repairing and I need this to be seen to as soon as possible! Just awful.
It’s great until it doesn’t turn on!
The TV is amazing and we absolutely love it until it doesn’t work! When you phone up they take your details and then say someone else will ring you. Then they ring and say oh we will order parts and call you when we are ready to repair, how long does a repair take?
I have a Hisense top mount fridge and I'm 2 years into a 3 year warranty. My fridge suddenly stopped cooling so i called customer care and was told a technician would be in contact within 2 business days. The technician called within 10 minutes and came to my house 3 hours later (at 9pm) and fixed my problem immediately. I am amazed at the quick turn around and accommodating customer care. Will definitely recommend.
Cannot understand the negative reviews as I have nothing but praise for this brand and also the warranty support. We own 3 large Hisense tv's and yes we have had the 55" replaced a couple of times but the process was faultless. Maybe we were just unlucky with this tv but it definitely will not stop me buying Hisense. We are a Hisense household :) thunbs up!
Terrible after sale customer care
1:Continued faults With current fridge.
2: I have been Left with out working fridge for over a week as Hisense do not have available Technician to complete an assessment and fix fridge
3: No email or follow up customer care to confirm a time that a technician will be available to assess and fix fridge.
4: I had to phone customer care who informed they would call back the same day but did not call back on this Friday 21/02/2020.
5: I Phoned customer care again the following Monday afternoon 24/02/2020 as no communication from their customer care support team had been made to us. I was informed that it was awaiting confirmation for another technician to be assigned to job.
Warranty not worth the paper its written on. Beware!
Purchased Hisense 55" Led tv 01.04.17 i dont watch normal tv and purchased this for the netflix and you tube feature had issues with you tube and netflix loading and buffering all the time randomly. Went through phone support several times resetting changing settings updating software without any changes. It was suggested it might be my router or isp. so i went and got the best router.. no changes... changed isp's... no change. Iv had enough of the tech support and want to claim warrenty and without even looking to the tv hisense told me it wa...s a 3rd party software issue and thats not covered under warrenty. When i asked to speak to the manager the manager "just stepped out" when i said ill wait on hold until they return they said "The manager was not coming back" I beleive they are lying to me.
Pathetic tv and service
Purchased on Dec2018 for 600 AUD. I had a white line on my TV screen. On pressing that it caused a whole black patch. Contacted the service centre and they say it’s damaged physically and not covered in warranty. Over that I have to pay for their technician to visit to check the issue! Will never recommend anyone to buy their products.
Hisense 75R7 4k TV Stuck on Hisense Logo
I have had a 75inch Hisense 75R7 4K TV for about 5 months. Now when I turn it on it gets stuck on the Hisense logo. I contacted Hisense Customer Service 5 days ago, they couldnt fix it & said a technician would contact me with 48 hours. Im still waiting with no TV to watch. No point in giving warranty, if you are not going to honour it. NEVER BUYING HISENSE AGAIN. If no action soon, will take up with Consumer Affairs.
Would not recomend Hisense brand..after the first tv was replaced,(grateful).. second tv has same problem..cutting out, turns off for no apparent reason.(according to google it is a problem).. Contacted Hisense, and emailed Jasmin..she basically told me there was nothing they could do!! I would not recommend buying a Hisense product!
- Verified customer
Tv lest then 10 months old and rusting
Told not coverd by warranty must be to salty where i live after being electric shocked by the tv waiting from a response from fair trading now terrible to deal with shut me down on every instance, screen has constant issues and tv admits a shock when touched stuck with a tv now i cant use i would steer very clear im about to enter a legal battle
- Verified customer
Exceptional After Sale Service
Bought a Hisense 55RG Android tv to use as an electronic photo frame. Downloaded an app from Playstore. The program ran for a couple off months and then suddenly the tv would shut off for no reason. Tried various combinations of settings to no avail.
Phoned Hisense (David & James) who did everything they could to resolve the issue over the phone. After a complete reset was performed it appeared to still have issues. I booked in a service call. The tv was fine just an incorrect setting. I informed Hisense that I no longer required a service tech...
Poor warranty service
I cant imagine how poor and slow this bloody Hisense is.... my brand new fridge stopped working and I contacted them and they gave me stupid instructions just to drag the process by purpose! So frustrating their technician cane 3 days after and spent 1 minute to take some photos... yes this is broken to be replaced, technician said.... can you imagine.
Now they are waiting for report and asking me to follow up with technician my self and they them selves just sit and relax ....
I’m still waiting to fix this bloody fridge but I’m not optimistic
Terrible customer service, slow warranty service and no communication between their teams
My tv started having grey lines through the screen after a year of use and the USB port didn't work to begin with. I sent off a request back in December and their service technician picked up the tv. 2 weeks later i had a missed call so i returned it and they couldn't find the job and said it had been cancelled. I questioned how it was cancelled if they still have my tv and haven't attempted to return it. They didn't have any answers for me. Eventually the tv was returned apparently fixed however it wasn't.. I contacted them again and they have...not made any contact with me but the service technician randomly rocked up at my house to collect the tv... I called Hisense customer service to see how long until i would receive it back and they had no idea and hadn't received any info from the service technician. This is now almost two months later and i am moving states at the end of the week without a tv by the looks of it. DISAPPOINTING.
Poor Customer Service and bad Product!!
Customer care were so Rude unwilling to help and Refused to put me onto a Higher Rep, only had my Hisense Refrigerator for less then three years and it stopped working then started up and went from Hot and Cold constantly making it so i lost all my food and not too mention had no COLD WATER available during Australia's Hot summer!! Finally after many Phone calls, emails and even getting Good Guys involved you agree to a new Fridge but being im located in a country Town it will cost $500 to get it delivered and you guys are taking nearly 2 weeks to sort anything out! My reference # is 101557467 and yes ive already contacted CRT@Hisense.com and still waiting.... please get me my fridge so my kids have fresh food and water ready for school!!
Very Slow warranty service
I Have a 50 inch 4k hisense tv. 1 year and the screen stopped working with grey lines through it.
I rang warranty and they said send photos and receipt to their email address and they would get back to be in 2 days. 2 days gone and i ring them now i am getting told they would get to it for another 10 days. I asked cant i just get it repaired and they said they have not assest the photos i sent it. Seemed like they are looking for a way to get out of warranty. Very poor service. will never buy another hisense product.
Product and service unacceptable
New washing machine faulty after two cycles. Would not replace before a technician looked at it. It has been 7 days and still no replacement yet. Very rude at call centre also. They guy from The Good Guys did try and help out but Hisense would not budge on replacing it. Now 14 days and no sign of parts and hisense would not let me speak with a manager without emailing them.
Worse product and customer service
After few years all apps stop working and customer care said talk to the app maker(you tube). If we can’t use you tube it’s not smart tv for me. And web browser is only running for 40 minutes and have restart the Tv.just waste of time and money
Questions & Answers
I just received a new freezer from Good Guys Hisense HR6VFF280D from a box today. When I open the box, I cannot find the ac plug and I am wondering how the machine is working without electricity. Can you please help me?
Hi Lui, we are sorry to hear about the issue you are having with your new freezer. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry, if there is a part missing we should be able to arrange one to be sent out to you.
I have a 40R4 TV bought from HN on 7 Nov 2019. Can anyone explain why, once a week, when changing the channel or checking the EPG one ends up with a black screen? Yet it magically works again when the power is turned off at the wall and the TV restarted. Thank God we will not have to put up with Chinese crap in the future.
Crap tv...I’ve had one replaced and the ‘updated’ version still does the same! Still under warranty..they would like a technician to ‘have a look’ no thank you!!!
Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.
Hi Hisense. Bought 55nch R7, Good guys, 30-1-2020. Q ??? How do I remove frosty film off screen surface. Please help. Ralph I.
Hi Ralph , you are only able to remove the film off our OLED range. Model 55R7 you will not be able to.
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