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Hisense

Hisense (page 2 of 9)

1.9 from 168 reviews

Reviews

1.9

168 reviews
5
(27)
4
(9)
3
(3)
2
(12)
1
(117)
  • Product Quality
    2.0 (82)
  • Return Claim MadeYes (27) · No (52)
  • Customer Service
    2.0 (80)
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Scott

ScottSouth West, WA

Horrible customer service

published

Purchased a hisense tv from the good guys, upon opening the box found out the the wrong stands had been placed in the box, the solution from customer service was to wait 7-10 days for the right part to arrive by Mail!! Thankfully the good guys provided the right part the next day. Six months later the remote has stopped working, so again wait for one to be posted, even though my remote works in-store on the same TV!! If you value customer service, DO NOT buy this brand!!!

Customer Service
Product Quality
Store LocationGood guys Bunbury
6 comments
Hisense
Jasmine F.Hisense

Hi Scott, Thank you for your review, we are sorry to hear about the experience you had with one of our products. Just to confirm you had an issue we offered to replace it but you were not happy with the wait times?

Scott
Scott
Hisense
Jasmine F.Hisense

Hi Scott, thank you for explaining the problem further. if your issue is still not resolved please email crt@hisense.com with your reference number and we can look into it.

Jaime M.

Jaime M.Darwin, NT

Terrible customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman
See all answers
1 comment
Hisense
Jasmine F.Hisense
Phillip

PhillipGreater Melbourne (Outer), VIC

  • Verified customer

To fragile

published

Will never buy this brand ever again
To fragile dont build them like they use to.
Cracked screen to expensive too fix. Not covered under warranty even from an act of God.
Ive only had the tv for a month. Accidently dropped didnt didnt think it was that ba till i turned it on.
Dont buy this brand of tv

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJb hi-fi
See all answers
3 comments
Hisense
Jasmine F.Hisense

Hi Phillip, we are sorry to hear about your disappointment in one of products. We clearly highlight in our Terms & Conditions damage is not covered, we also highlight in our user manual that our TVs are fragile and handle with care.

Phillip
Phillip

460 dollars later who wins there

Phillip
Phillip

Like i meant to drop it.
Good one

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Matt

MattPerth

  • 7 reviews

Horrible, terrible, disgraceful

published
Customer Service
Product Quality
Store LocationMalaga Harvey Norman
1 comment
Hisense
Jasmine F.Hisense

Hi Matt, we are sorry to hear about the experience you have had thus far with one of our products and service, If you are still having issues please email me at crt@hisense.com with your Hisense reference number and I will look into it further.

Brod S.

Brod S.

  • 4 reviews

It’s great until it doesn’t turn on!

published

The TV is amazing and we absolutely love it until it doesn’t work! When you phone up they take your details and then say someone else will ring you. Then they ring and say oh we will order parts and call you when we are ready to repair, how long does a repair take?

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood guys hoppers crossing
See all answers
1 comment
Hisense
Jasmine F.Hisense

Hi Brod, depending on the technician, the location and when parts are delivered can take between 5-10 business days for the whole process.

Amazing service

published

I have a Hisense top mount fridge and I'm 2 years into a 3 year warranty. My fridge suddenly stopped cooling so i called customer care and was told a technician would be in contact within 2 business days. The technician called within 10 minutes and came to my house 3 hours later (at 9pm) and fixed my problem immediately. I am amazed at the quick turn around and accommodating customer care. Will definitely recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAppliances online
See all answers
1 comment
Hisense
Jasmine F.Hisense

Hi Sammy, Thank you for the great feedback.

Great Tv's

published

Cannot understand the negative reviews as I have nothing but praise for this brand and also the warranty support. We own 3 large Hisense tv's and yes we have had the 55" replaced a couple of times but the process was faultless. Maybe we were just unlucky with this tv but it definitely will not stop me buying Hisense. We are a Hisense household :) thunbs up!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationHarvey Norman Erina
See all answers
2 comments
Hisense
Jasmine F.Hisense

Hi , Thank you for the great review , unfortunately as you know a lot of the time people vent online about the 1 negative experience and forget about the 10 good. We love having you as a loyal customer. Have a wonderful day.

ducati-pr20431
ducati-pr20431

Terrible after sale customer care

published
Customer Service
Product Quality
Ry Ry

Ry RyCentral Queensland, QLD

  • 2 reviews

Warranty not worth the paper its written on. Beware!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationJB hifi
See all answers
5 comments
Hisense
Jasmine F.Hisense

Hi Ry, Thank you for your review we are sorry to hear about the experience you have had with one of our unit, can you please provide me with your reference number I will have a look over your file.

Ry Ry
Ry Ry

101021085

Hisense
Jasmine F.Hisense
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Brendon

BrendonSydney, NSW

Pathetic tv and service

published

Purchased on Dec2018 for 600 AUD. I had a white line on my TV screen. On pressing that it caused a whole black patch. Contacted the service centre and they say it’s damaged physically and not covered in warranty. Over that I have to pay for their technician to visit to check the issue! Will never recommend anyone to buy their products.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJB hifi
See all answers
3 comments
Hisense
Jasmine F.Hisense
Brendon
Brendon
Brendon
Brendon

And there should at least be another option for me to take it to your service center to check the issue.

Simon

SimonGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Hisense 75R7 4k TV Stuck on Hisense Logo

published

I have had a 75inch Hisense 75R7 4K TV for about 5 months. Now when I turn it on it gets stuck on the Hisense logo. I contacted Hisense Customer Service 5 days ago, they couldnt fix it & said a technician would contact me with 48 hours. Im still waiting with no TV to watch. No point in giving warranty, if you are not going to honour it. NEVER BUYING HISENSE AGAIN. If no action soon, will take up with Consumer Affairs.

Return Claim MadeNo
Store LocationGoodguys Bayswater VIC
3 comments
Hisense
Jasmine F.Hisense

Hi, we are sorry to hear about the issue you are having with one of our products and process. Can you please provide me with your Hisense reference number and I will look into your file further?

Simon
Simon

I finally got in touch with the technician last night, hopefully the problem is rectified shortly.

Hisense
Jasmine F.Hisense

Hi Simon , if there is anything we can do please let me know directly.

Fran

FranGreater Melbourne (Metropolitan), VIC

Thumbs down

published

Would not recomend Hisense brand..after the first tv was replaced,(grateful).. second tv has same problem..cutting out, turns off for no apparent reason.(according to google it is a problem).. Contacted Hisense, and emailed Jasmin..she basically told me there was nothing they could do!! I would not recommend buying a Hisense product!

Customer Service
Product Quality
Return Claim MadeNo
James D.

James D.Sydney, NSW

  • 6 reviews
  • Verified customer

Tv lest then 10 months old and rusting

published

Told not coverd by warranty must be to salty where i live after being electric shocked by the tv waiting from a response from fair trading now terrible to deal with shut me down on every instance, screen has constant issues and tv admits a shock when touched stuck with a tv now i cant use i would steer very clear im about to enter a legal battle

Customer Service
Product Quality
Return Claim MadeYes
Store LocationIn rent
See all answers
DJ & CM

DJ & CMSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

Exceptional After Sale Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationJB HiFi
See all answers

Poor warranty service

published

I cant imagine how poor and slow this bloody Hisense is.... my brand new fridge stopped working and I contacted them and they gave me stupid instructions just to drag the process by purpose! So frustrating their technician cane 3 days after and spent 1 minute to take some photos... yes this is broken to be replaced, technician said.... can you imagine.
Now they are waiting for report and asking me to follow up with technician my self and they them selves just sit and relax ....
I’m still waiting to fix this bloody fridge but I’m not optimistic

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGoodguys
See all answers
1 comment
Hisense
Jasmine F.Hisense

Hi Saber, we have responded back to your email :)

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Klouise

KlouiseSouthwest, VIC

  • 2 reviews

Terrible customer service, slow warranty service and no communication between their teams

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationThe Good Guys
See all answers
1 comment
Hisense
Jasmine F.Hisense
Unhappycustomer

UnhappycustomerSouth Australia

Poor Customer Service and bad Product!!

published

Customer care were so Rude unwilling to help and Refused to put me onto a Higher Rep, only had my Hisense Refrigerator for less then three years and it stopped working then started up and went from Hot and Cold constantly making it so i lost all my food and not too mention had no COLD WATER available during Australia's Hot summer!! Finally after many Phone calls, emails and even getting Good Guys involved you agree to a new Fridge but being im located in a country Town it will cost $500 to get it delivered and you guys are taking nearly 2 weeks to sort anything out! My reference # is 101557467 and yes ive already contacted CRT@Hisense.com and still waiting.... please get me my fridge so my kids have fresh food and water ready for school!!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationThe Good Guys
See all answers
1 comment
Hisense
Jasmine F.Hisense

Hi Noelle ,
Thank you for your feedback , once again sorry to hear about the experience you have had thus far. I have responded back to your email to crt@hisense.com.

edward19771010

edward19771010Wide Bay-Burnett, QLD

Very Slow warranty service

published

I Have a 50 inch 4k hisense tv. 1 year and the screen stopped working with grey lines through it.
I rang warranty and they said send photos and receipt to their email address and they would get back to be in 2 days. 2 days gone and i ring them now i am getting told they would get to it for another 10 days. I asked cant i just get it repaired and they said they have not assest the photos i sent it. Seemed like they are looking for a way to get out of warranty. Very poor service. will never buy another hisense product.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationThe Good Guys
See all answers
1 comment
Hisense
Jasmine F.Hisense

Hi Edward, we are sorry to hear about the issue you are having with one of our products. Can you please provide me with your Hisense reference number and email me directly at crt@hisense.com, I will endeavor to resolve the matter for you promptly.

Simon7712

Simon7712Perth, WA

  • 2 reviews

Product and service unacceptable

published

New washing machine faulty after two cycles. Would not replace before a technician looked at it. It has been 7 days and still no replacement yet. Very rude at call centre also. They guy from The Good Guys did try and help out but Hisense would not budge on replacing it. Now 14 days and no sign of parts and hisense would not let me speak with a manager without emailing them.

Customer Service
Product Quality
Return Claim MadeYes
Store Location6164
See all answers
1 comment
Hisense
Jasmine F.Hisense

Hi Simon , we are sorry to hear about the experience you have had with one of our products. Can you please email me at crt@hisense.com with your reference number so I can look into the file for you further?

srijan b.

srijan b.Sydney, NSW

Worse product and customer service

published

After few years all apps stop working and customer care said talk to the app maker(you tube). If we can’t use you tube it’s not smart tv for me. And web browser is only running for 40 minutes and have restart the Tv.just waste of time and money

Store LocationHarvey Norman
Page 2 of 9
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Questions & Answers

Lui A.

Lui A.asked

I just received a new freezer from Good Guys Hisense HR6VFF280D from a box today. When I open the box, I cannot find the ac plug and I am wondering how the machine is working without electricity. Can you please help me?

1 answer
Hisense
Jasmine F.Hisense

Hi Lui, we are sorry to hear about the issue you are having with your new freezer. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry, if there is a part missing we should be able to arrange one to be sent out to you.

Matthew B

Matthew Basked

I have a 40R4 TV bought from HN on 7 Nov 2019. Can anyone explain why, once a week, when changing the channel or checking the EPG one ends up with a black screen? Yet it magically works again when the power is turned off at the wall and the TV restarted. Thank God we will not have to put up with Chinese crap in the future.

4 answers
Fran
Fran

Crap tv...I’ve had one replaced and the ‘updated’ version still does the same! Still under warranty..they would like a technician to ‘have a look’ no thank you!!!

Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.

Matthew B
Matthew B

Sorry, why should I have to? Why can't you release a firmware upgrade on your website. Calling a technician will achieve absolutely nothing, judging by previous comments.

Frosty Screen

Frosty Screenasked

Hi Hisense. Bought 55nch R7, Good guys, 30-1-2020. Q ??? How do I remove frosty film off screen surface. Please help. Ralph I.

1 answer
Hisense
Jasmine F.Hisense

Hi Ralph , you are only able to remove the film off our OLED range. Model 55R7 you will not be able to.

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