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Hisense

Hisense (page 4 of 9)

1.9 from 168 reviews

Reviews

1.9

168 reviews
5
(27)
4
(9)
3
(3)
2
(12)
1
(117)
  • Product Quality
    2.0 (82)
  • Return Claim MadeYes (27) · No (52)
  • Customer Service
    2.0 (80)
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Nicc

NiccSouth East Queensland, QLD

  • 5 reviews

Keeps dropping signal and says weak or no signal

published

I have had a Hisense 32series four smart for about 7 months. On all the channels it keeps dropping signal and says weak or bad signal. I initially thought it was the antenna but another tv does not drop signal on the same antenna. Bit disappointed but as I was really happy in the beginning with it.

1 comment
Hisense
Jasmine F.Hisense

Hi Nic , We are sorry to hear about the issue you are having with one of our products , If you give our friendly staff a call 1800 447 637 we will be able to assist .

Krystle

KrystleSouth East Queensland, QLD

Great customer support!

published

I had a manufactures fault with my tv however it was out of warranty. I had to pay for the initial service to indeed confirm it was a manufacturers fault but once it was confirmed they replaced the tv. Couldnt be happier! Great work Hisense.

1 comment
Hisense
Jasmine F.Hisense

Hi Krystle , thank you for the amazing feedback , we are glad you are a happy customer.

Sam

SamSouth East Queensland, QLD

  • 2 reviews

Worst Fridge Ever

published

Purchased 16.10.19. Blew up 12.11.19. Lost all our food. Hisense 695L French Door Fridge. Absolute joke. Very annoyed. NOT HAPPY. Would not recommend this brand to any consumer. Requesting Refund.

1 comment
Hisense
Jasmine F.Hisense
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Chris

ChrisIllawarra, NSW

  • Verified customer

lost faith in product and customer relations

published
1 comment
Hisense
Jasmine F.Hisense

Hi Chris ,we are sorry to hear about the experience you have had so far with one of our products . Chris can you email me directly crt@hisense.com to discuss alternative options and i will call you directory?

mark king

mark kingGreater Melbourne (Outer), VIC

  • Verified customer

worst tv ever

published

i brought the tv in march and have had problems nearly every 2 months had to reboot the tv twice then had to have new software installed via usb now its the onlt tv out of 3 smart tvs that the internet cuts out password never works or just has no signal for normal tv seems like u fix one problem to then have another i have ask tech support to replace or have a look at it as its not working properly but there no help very disappointed with hisense you would think after buying a new tv from jbhifi in march i wouldnt of had any problems yet or if i did they would of been fixed and that would of been it but no its just a waste of time DONT BUY A 55 INCH HISENSE TV

3 comments
Hisense
Jasmine F.Hisense

Hi Mark , we are sorry to hear about the experience you have had thus far . Can you please send me your Hisense reference number and I will look into your file ?

mark king
mark king

What reference no

Hisense
Jasmine F.Hisense

hisense reference number that would have been sent to you when you first made contact

Suby09

Suby09Melbourne

  • 12 reviews

Repetitive failure

published

In the course of 4 years I had 3 different Hisense TVs fail, each with its own unique problem. Customer service is helpful and they offered to replace the TV every time, but the hassle and inconvenience is not worth it.

I don't expect a TV to last a lifetime, but I do not expect to get a new TV on a yearly basis either. I have no more faith in this brand.

Anastasia Confos

Anastasia ConfosSydney, NSW

  • 5 reviews
  • 1 like

65inch TV

published

Great quality for the money!! The quality of the picture is not as good as I wanted it to be, but I suppose you cant expect much from the price... But still super happy with it. The sound is also pretty decent and its really easy to set up netflix etc :)

Ian Walsh

Ian WalshGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Freezer failure

published

2 year old freezer major fail lost over 500 dollar's on meat hisense offered at first 200 on appeal they then offered 300 dollars not happy product failed miserablely they are replacing but dont really want this brand quite upset and angry i work hard for my money

B Wagener

B WagenerSouth East Queensland, QLD

High Quality

published

Just purchased a Hisense 40" Smart TV, picture perfect, great sound and the capability to record a program to watch at a later stage. Finally excellent and friendly support from retailer HN and Customer Service in NSW.

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foguie

foguie

  • 4 reviews

Hisense TV

published

We purchased a 70" screen hisense TV. It came with a 3 year warranty,. We were extremely happy with the quality of picture however one month before the warranty expired the Screen developed a thin Blue Line vertically in the centre. We lodged a report with the local service provider and third response was Swift and efficient. As there were no screens to fit being made anymore, Hisense. Provided a completely new model in 75" to replace our faulty one.l cannot praise this maker or the product high enough, we will only ever buy Hisense TVs from here on and highly recommend hisense to everyone, great product at an excellent price.

1 comment
Hisense
Jasmine F.Hisense

Hi Foguie ,thank you for the great feedback we are happy to hear that you love our products as much as we do .

Lily

LilySydney, NSW

  • 2 reviews

TV died after 3 years and 4 months

published

No red light at all .Tried troubleshooting according with the web searching but not working with my case.

The timing is a little bit awkward as the warranty is 3 years....We have a SONY for more than 10 years and still work well.

Contacted with seller and Hisense service hot line 1800 xxx xxx. No happy result.Contacted with ACCC today and still waiting for follow up.

My Hisense Reference Number is:101477141. If possible please help me find out what Hisense can do in this case?

1 comment
Hisense
Jasmine F.Hisense
Shilpa V.

Shilpa V.Metropolitan Adelaide, SA

  • 6 reviews

TV is great, Smart TV component takes a while to turn on

published

I have a 50 inches Hisense Smart TV, it is amazing for the price. It is a Smart TV - android based and takes a while to turn on, but after it does - I have no complaints - I have had this for 3 years now.

Mike

MikeSouth East Queensland, QLD

  • 2 reviews

After Sales Service Is Pathetic

published
6 comments
Mike
Mike

Apologies but it has not been 7 weeks more like 5.

Hisense
Jasmine F.Hisense

Hi Mike ,
We are sorry you have had an issue with one of our products and delays with getting a replacement . Mike can you please provide me with your Hisense reference number and I will look into it for you further or email me at crt@hisense.com.

Mike
Mike

All I can find is a number on the Warranty Claims Form which is CY-A162804 C.

Do yourself a favour and dont ever purchase a hisense product

published

Purchased a Hisense TV late June and 2 months in there was an issue with the back light. Hisense have said they are unable to repair and therefore under warranty they will replace TV. It been a month and still waiting for replacement. Ive contacted customer care and no one has been able to help in any productive way. Customer care is non existent.

4 comments
Hisense
Jasmine F.Hisense

Hi Tony , we are sorry to hear about the issues you are having with one of our products . Tony can you please provide me with your Hisense reference number and i will look into it for you .

Anto
Anto
Hisense
Jasmine F.Hisense

Hi Tony , i called Anto on the 18/10 and resolved the case for her same day .

Karl

Karl

  • 2 reviews

Poor Customer service

published
3 comments
Hisense
Jasmine F.Hisense

Hi Karl , we are sorry to hear about the experience you have had thus far with one of our products and service , can you please provide me with your Hisense reference number and i will look into it for you , or email me at crt@hisense.com

Karl
Karl

I have emailed you, Thanks, Karl

Hisense
Jasmine F.Hisense

Thanks Karl I will look into it for you :)

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Katie K

Katie KGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Hisense smart 4K TV

published

Cheap tv and only some of the apps works like netflix and youtube. Web browser doesnt work and you often need to turn the tv off and back on when it 'freezes' or gets stuck on an app

Hisense tv

Hisense tvPerth, WA

TV not working satisfactory

published

Have an issue with our tv, tried 4 times Via their service centre to fix the problem but no luck. Will not send a repair man out to assess. No where to go from here. Won’t ever touch another Hisense TV again.

4 comments
Hisense
Jasmine F.Hisense

Hi , We are sorry you are having issues with one of our products , if you provide me with your reference number I can look into your file.

Hisense tv
Hisense tv

Ref no 101418762
Thankyou

Hisense
Jasmine F.Hisense

Beware buyers....

published
3 comments
Hisense
Jasmine F.Hisense

Hi Greta , we're sorry to hear you've experienced an issue with one of our products. If you provide me with your Hisense reference number i will be able to address your enquiry

Gretta
Gretta

My ref number is 101419991

Gretta
Gretta

Not recommended

published

Buy Hisense 75” smart tv with in 3 months it stopped working complain to the provider, it been three days no one came to fix it . Not recommended this brand it’s better to buy Sony worth of money

1 comment
Hisense
Jasmine F.Hisense
Seany

Seany

  • 6 reviews

Fantastic support!

published

Couple of shelves broke prematurely, and it was no problem for Hisense to replace them. Their customer service was fantastic and their product os as well. We now only buy Hisense.

1 comment
Hisense
Jasmine F.Hisense

Hi Seany , Thank you for the great feedback, that is wonderful to hear everything was sorted out for you with no issues :)

Page 4 of 9
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Questions & Answers

Lui A.

Lui A.asked

I just received a new freezer from Good Guys Hisense HR6VFF280D from a box today. When I open the box, I cannot find the ac plug and I am wondering how the machine is working without electricity. Can you please help me?

1 answer
Hisense
Jasmine F.Hisense

Hi Lui, we are sorry to hear about the issue you are having with your new freezer. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry, if there is a part missing we should be able to arrange one to be sent out to you.

Matthew B

Matthew Basked

I have a 40R4 TV bought from HN on 7 Nov 2019. Can anyone explain why, once a week, when changing the channel or checking the EPG one ends up with a black screen? Yet it magically works again when the power is turned off at the wall and the TV restarted. Thank God we will not have to put up with Chinese crap in the future.

4 answers
Fran
Fran

Crap tv...I’ve had one replaced and the ‘updated’ version still does the same! Still under warranty..they would like a technician to ‘have a look’ no thank you!!!

Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.

Matthew B
Matthew B

Sorry, why should I have to? Why can't you release a firmware upgrade on your website. Calling a technician will achieve absolutely nothing, judging by previous comments.

Frosty Screen

Frosty Screenasked

Hi Hisense. Bought 55nch R7, Good guys, 30-1-2020. Q ??? How do I remove frosty film off screen surface. Please help. Ralph I.

1 answer
Hisense
Jasmine F.Hisense

Hi Ralph , you are only able to remove the film off our OLED range. Model 55R7 you will not be able to.

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