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Holiday Rental Specialists

Holiday Rental Specialists

1.8 from 82 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Holiday Rental Specialists

Reviews

2.3
32 reviews
  • Transparency
    2.5 (26)
  • Customer Service
    2.5 (26)
  • Trip Completed Yes (32) · No
  • Ease of Booking
    3.6 (26)
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Would not use them again

published

Wouldn’t book through them again. Hidden in small print is the addition $2000 you have to pay in a security bond. They don’t make it clear until you have booked and can’t change your mind. Called 2 days after checking out to confirm they had checked the property and it was free from damage and they stated they would check it within 1 week. When asked what if damage happened in the meantime and the answer was it was unlikely. I would have hoped that holding that amount of money they would make it a priority to return it asap. I have never had to pay that amount of money upfront. Would not use this company again.

Also couldn’t check in until 4pm which we found to be extremely late.

Transparency
1/5
Customer Service
2/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Worst Vacation Rental Ever

published
Transparency
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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Do not book through Holiday Rental Specialists

published

Stayed at Palm Oasis in Gerringong over Christmas 2021. Property is run down. For e.g. The Shade cloth on deck is gone, fly screens broken, towels provided had bleach stains, WiFi broken, ants inside and up walls, place was tidy but not clean - bathroom floors and living room still dirty on arrival. Called Holiday Rental Specialists throughout stay and received no action. Have been offered a $150 voucher to use with them which is not reasonable compensation.

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Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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  • Verified

False Advertising

published
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Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
Mr  Mrs Wales
Mr Mrs Wales
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Ric
RicSydney, NSW

Beautiful farmhouse in a gorgeous location.

published

My family booked a 3 night stay at Mayfield Farm south of Nowra. We couldn't fault anything. Booking was easy and we were contacted to make sure everything was as expected. The property was clean and contained everything needed for a short stay.

Will definitely book this property again.

Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Poor accommodation, poor management

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
Zoe
Zoe
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message

Hi Zoe, we believe $350 compensation was satisfactory and we will always hold guests to account for damage.

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Lynn
LynnSydney, NSW

Final Destination

published

I booked a family get together for a special milestone Birthday celebration which suddenly became an unlawful gathering due to the Covid19 outbreak. At that point I believed there would be no refund and all was lost. I emailed Holiday Rental Specialists and received an encouraging email from Sarah and from that point forward I felt very confident my deposit and booking were in good hands. After booking the accommodation in August 2019 we finally had my celebration in March 2021 and it was a truly memorable one. Thank you Holiday Rental Specialists for honouring my booking and seeing me through some very difficult times. Special thanks to Sarah.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Mandy Smith
Mandy SmithSydney, NSW

Double Booked Bowral Property

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Kylie
KylieCanberra 2600, ACT

Terrible experience

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Under Oath
Under OathSydney, NSW
  • Verified

Jennifer is outstanding to deal with

published

We had a slight issue but Jennifer from claims department was very apologetic and upstanding and fixed our issue promptly we will definitely be participating with our next accommodation stay.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message

Hi Under Oath, we are so pleased to hear you had a positive experience with our team member Jennefer, and she was able to assist and rectify the issue you had. We look forward to hosting you again in the future!

Holiday Rental Specialists

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goldenshell
goldenshellSydney, NSW
  • 4 reviews
  • 1 like

Shocking company, terrible service

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Stay away from this company

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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BBC
BBCSydney, NSW
  • 3 reviews
  • 2 likes

Bookings.com (as the point of contact) are impossible to contact and could be part of an ID theft scam

published

Having already paid for the accomodation, I have been asked for images of my credit card and the CCV number, as well as an image of my drivers licence. My concern is that this is all that is needed to completely steal my ID. Bookings.com have ignored my communications and all I can get in touch with is overseas call centres. Everything about them looks dodgy. Holiday Rental Specialists have been much better to deal with, once I was able to contact them. My suggestion is to avoid Bookings.com, who are only acting as an middle man, bumping up the prices and not doing anything in return that I can see.

Transparency
3/5
Customer Service
3/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Rented numerous times from Holiday Rental Specialists

published

My family and I have rented a number of properties in Bowral, Mittagong and Culburra. We love this company, from the easy booking process, to the email communication and access details, through to the absolutely gorgeous properties, that are exactly as photographed. All properties have been immaculately presented and clean, with all the amenities that you would require for a weekend or a longer holiday.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Trangy
TrangySydney, NSW

Excellent value

published

The property was clean and very comfortable. Staff was amazing. The team went over and beyond to help make our stay enjoyable. I highly recommend Holiday Rental Specialists for holiday accommodation!!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message

Hi Trangy, thank you for taking the time to leave us a 5-star review. We are so glad to hear you had an enjoyable stay and found the service to be amazing. We hope to welcome you back again soon!

Holiday Rental Specialists

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