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Holiday Rental Specialists

Holiday Rental Specialists (page 2 of 4)

1.8 from 82 reviews · View Statistics
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Listing monitored by Holiday Rental Specialists

Reviews

  • Transparency
    1.9 (63)
  • Customer Service
    1.9 (63)
  • Trip Completed Yes (32) · No (32)
  • Ease of Booking
    3.2 (50)
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Sharon
Sharon Greater Melbourne (Metropolitan), VIC

Very disappointed in their service

published
Transparency
2/5
Customer Service
1/5
Holiday Rental Specialists
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BBC
BBCSydney, NSW
  • 3 reviews
  • 2 likes

Bookings.com (as the point of contact) are impossible to contact and could be part of an ID theft scam

published

Having already paid for the accomodation, I have been asked for images of my credit card and the CCV number, as well as an image of my drivers licence. My concern is that this is all that is needed to completely steal my ID. Bookings.com have ignored my communications and all I can get in touch with is overseas call centres. Everything about them looks dodgy. Holiday Rental Specialists have been much better to deal with, once I was able to contact them. My suggestion is to avoid Bookings.com, who are only acting as an middle man, bumping up the prices and not doing anything in return that I can see.

Transparency
3/5
Customer Service
3/5
Holiday Rental Specialists
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Rented numerous times from Holiday Rental Specialists

published

My family and I have rented a number of properties in Bowral, Mittagong and Culburra. We love this company, from the easy booking process, to the email communication and access details, through to the absolutely gorgeous properties, that are exactly as photographed. All properties have been immaculately presented and clean, with all the amenities that you would require for a weekend or a longer holiday.

Transparency
5/5
Customer Service
5/5
Holiday Rental Specialists
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Trangy
TrangySydney, NSW

Excellent value

published

The property was clean and very comfortable. Staff was amazing. The team went over and beyond to help make our stay enjoyable. I highly recommend Holiday Rental Specialists for holiday accommodation!!

Transparency
5/5
Customer Service
5/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message

Hi Trangy, thank you for taking the time to leave us a 5-star review. We are so glad to hear you had an enjoyable stay and found the service to be amazing. We hope to welcome you back again soon!

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Ben
BenCanberra 2600, ACT

Double-booked and still no refund

published

Booked a house for 10 people two weeks before the travel date. Then I was notified 5 days before the travel date that they had double-booked the property and our reservation was cancelled. They offered to have us stay at another property or refund. I took the refund option, and over two weeks later, I still have not received my money back. This is despite me emailing them a few days later and them saying it is “being actioned as a matter of emergency”, and despite me calling a week later and again, them saying that the finance team “have been made aware about the urgency of this situation”.

Holiday Rental Specialists are quick to take your money but not so quick to return when they mess up...

Transparency
2/5
Customer Service
2/5
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Roger Harradence
Roger HarradenceSydney, NSW
  • 2 reviews
  • 1 like

Unprofessional operators

published

We booked a holiday, with friends, in the NSW Southern Highlands in late 2019, for May, 2020. At the onset of COVID it was illegal for us to travel to our destination, so we sought a refund, as HRS's T&Cs permitted. Without notice they changed their T&Cs, preventing any refund. We had a case to regain our 50% deposit, but these people know that NSW Fair Trading have no teeth and we deemed it impractical to pursue further legal action. We opted to take a shorter holiday at another property to minimise any further payment to these people. They are unprofessional, have no ethics or reason and seem totally mercenary in their business practices. Unsurprising that our review is in line with many others. Steer clear.

Transparency
2/5
Customer Service
1/5
Holiday Rental Specialists
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Happy Review

published

I am VERY surprised at these negative comments.I have had the BEST service from Rena and Cameron at Holiday Rental Specialists. Friendly, warm and they were able to retrieve an enormous additional cost when I booked with a website, bringing the booking down to a REASONABLE amount.
The property we booked looks great and we are looking forward to being with our friends there in a few weeks. So a huge thank you to HRS!
I shall be definitely popping in to say hi to thank Rena and Cameron personally when there.
Annie

Transparency
5/5
Customer Service
5/5
Holiday Rental Specialists
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gadget709765
gadget709765sydney
  • 13 reviews
  • 10 likes
  • Verified

Poor housekeeping, empty toilet roll upon arrival, dirt on sheets (During Covid) - tilbury breeze, culburra beach.

published
Transparency
3/5
Customer Service
3/5
Holiday Rental Specialists
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Fabulous experience

published

Our experience with Holiday Rental Specialists was fantastic, was so easy to organise! Had to ring and check some needs at the accommodation, nothing was a problem for the helpful staff member. The property was beautifully clean and provided everything we expected and more!

Can't wait to book my next holiday with them!

Transparency
5/5
Customer Service
5/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message

Hi Jo C,
Thank you for your fantastic feedback! We are so pleased to hear you had a positive experience with our guest services team and enjoyed your stay! We look forward to welcoming you back to stay with us again!

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Booking Cancellation

published

No clarity on sharing cancellation implications and uncontactable. Unbelievingly hard to cancel a booking despite CoVid then misled on understanding full cost reimbursed on a credit note and end up getting booking fee $750 deducted.

Transparency
1/5
Customer Service
1/5
Holiday Rental Specialists
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Damian
DamianSydney, NSW

Do not use - deplorable conduct!!!!!

published

Do not use - deplorable conduct!!!!!
Cancelled our booking for 16 people 24 hours before the weekend with no prior contact or warning, simply an e-mail saying the reservation was "Cancelled". Absolutely no consideration given to the fact that alternative accommodation cannot be secured for sixteen people in one day, no compensation for caterers that were booked and paid for the whole weekend, no assistance or compensation towards any alternatives and are now delaying the refund for ten days. Disgusting behavior, do not do business with holiday rental specialists.
If you have had a similar experience, which we know others have, please contact accc and fair trading.

Transparency
1/5
Customer Service
1/5
Holiday Rental Specialists
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Dodgy operator - deplorable conduct

published
Transparency
1/5
Customer Service
1/5
Holiday Rental Specialists
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Jackson D
Jackson DSydney, NSW

Lovely Woman on the phone

published

I am a little bit confused by all of the comments that are below... Unless the company has changed hands they are absolutely lovely to deal with... after months of being locked up at home they couldn't have made the experience easier to organise our long awaited getaway! The property was perfectly clean and appreciated the extra gesture on arrival.
Just to some people reading the reviews - need to take into consideration the detrimental affect that COVID has had on the travel industry. This company has done nothing different to any other travel company in Australia. This is unprecedented times that we are faced with!! Can't wait to book my next holiday, just wish that their houses were not so expensive...

Transparency
5/5
Customer Service
5/5
Holiday Rental Specialists
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Best weekend - thanks to the team and owner!

published
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Holiday Rental Specialists
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Liam
LiamGreater Melbourne (Inner), VIC
  • Verified

Be very careful people

published
Transparency
1/5
Customer Service
1/5
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Never again
Never againSydney, NSW

Deplorable customer service.

published

It was meant to be a holiday but not when dealing with this ‘specialist’ service. The worst booking experience ever. Do everything possible to avoid. Be aware of additional undisclosed charges upon your arrival and their description of rental properties. They take no responsibility and will leave you feeling taken advantage of. Terrible customer service. Would not recommend to anyone or deal with them again.

Transparency
1/5
Customer Service
1/5
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Worst holiday agent ever - thieves

published
Transparency
1/5
Customer Service
1/5
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Gab
GabSydney, NSW
  • 2 reviews
  • 1 like

Absolutely dreadful

published
Transparency
1/5
Customer Service
1/5
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Disappointed
DisappointedGreater Melbourne (Metropolitan), VIC

All reviews and court reports are accurate!!!

published

Made a booking.
Would like to be complementary, but.....
They will not make ANY concessions due to hardship or CORONA VIRUS.
Suggest reading other reviews, and what the court said about the principles of this organisation.
The Codes they "operate under" do not have considerations for the customers.

Transparency
1/5
Customer Service
1/5
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Not happy Jen
Not happy JenSydney, NSW

Stay away from this mob

published

Charged our credit card a fictitious claim for damaged toilet seat and old pillow case ($400+). Both were already damaged and if bought new would cost under $50. They were super unprofessional and unresponsive when asked about this charge. Unfortunately, I didn't check their rating prior but 1.3 seems to be about right.

Transparency
1/5
Customer Service
1/5
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Michael B
Michael BSydney, NSW
  • 5 reviews
  • 3 likes

Holiday Wreckers

published

We paid for our booking in Culburra Beach 9 to 23 January 2021 and received a confirmation and receipt. But Holiday Rental Specialists then cancelled our booking saying there was a problem with their booking system and the dates were no longer available. But a check revealed that the dates are still available but the price had more than doubled! This firm is unethical.

Transparency
1/5
Ease of Booking
4/5
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Shane
ShaneSydney, NSW

The worst customer service I have ever experienced. I would select -5 stars if I had the option .

published

After having to change a family holiday due to COVID we were hit with additional booking fees .
Once we paid additional fees a booking confirmation was received - only to be cancelled 2 weeks before our holiday . Other booking agencies deserve your business more than HRS who would also provide a better level of service. I would never get them to manage my holiday property even if they managed it for free .

Transparency
1/5
Customer Service
1/5
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Tommy W.
Tommy W.Sydney, NSW
  • 3 reviews
  • 2 likes

Worst run travel business I have come across

published

Booked a weekend away (at quite an expense) and received a confirmation email.

A day later another 'confirmation' that said we needed to get in touch.

Then an email to say our booking was cancelled - no apologies and even tried to put it on us for not following up with a call to confirm earlier despite the email stating 'this confirms your booking'

Do not use.

Transparency
1/5
Customer Service
1/5
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JC33
JC33Sydney, NSW
  • 20 reviews
  • 7 likes

Very unpleasant encounter

published

1. No way to pay without incurring fees
2. Credit/rebooking fees ($150) aimed to disadvantage the client despite strict Covid 19 restrictions.
3. A fair weather friend only.
4. Plenty of other companies to use that give refunds or credit without fees. Note: there is a booking fee included in the original total price so this $150 is double dipping and in no way indicative of time spent changing dates.
5. If you are reading this review you are doing your homework before choosing to use or not use this company.
The staff must be embarrassed and stressed with having to handle complaint after complaint. No wonder others have found them rude. I could not work in such an environment.

Transparency
2/5
Customer Service
2/5
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troch
trochSydney, NSW
  • 2 reviews
  • 1 like

Awesome service

published

We had a big problem with the place we booked and called HRS. They acknowledged, understood, and offered options straight away. They then found a great alternative for us in about 10 mins

Transparency
5/5
Customer Service
5/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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