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Holiday Rental Specialists

Holiday Rental Specialists

1.8 from 82 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Holiday Rental Specialists

Reviews

  • Transparency
    1.2 (50)
  • Customer Service
    1.1 (49)
  • Trip Completed Yes (20) · No (29)
  • Ease of Booking
    2.6 (37)
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Would not use them again

published

Wouldn’t book through them again. Hidden in small print is the addition $2000 you have to pay in a security bond. They don’t make it clear until you have booked and can’t change your mind. Called 2 days after checking out to confirm they had checked the property and it was free from damage and they stated they would check it within 1 week. When asked what if damage happened in the meantime and the answer was it was unlikely. I would have hoped that holding that amount of money they would make it a priority to return it asap. I have never had to pay that amount of money upfront. Would not use this company again.

Also couldn’t check in until 4pm which we found to be extremely late.

Transparency
1/5
Customer Service
2/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Cheryl
CherylHunter Region, NSW
  • 2 reviews
  • 1 like

Frustrating, Poor Property Management

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Holiday Rental Specialists
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Cheryl
Cheryl
Holiday Rental Specialists
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Do not book through Holiday Rental Specialists.

published
Incentivised Review No
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Worst Vacation Rental Ever

published
Transparency
1/5
Ease of Booking
2/5
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Do not book through Holiday Rental Specialists

published

Stayed at Palm Oasis in Gerringong over Christmas 2021. Property is run down. For e.g. The Shade cloth on deck is gone, fly screens broken, towels provided had bleach stains, WiFi broken, ants inside and up walls, place was tidy but not clean - bathroom floors and living room still dirty on arrival. Called Holiday Rental Specialists throughout stay and received no action. Have been offered a $150 voucher to use with them which is not reasonable compensation.

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Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
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False Advertising

published
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Transparency
1/5
Customer Service
1/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
Mr  Mrs Wales
Mr Mrs Wales
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Nic
Nic
  • 2 reviews

Never book with company - beware as they advertise on Air BnB

published

Booked a holiday for a group of us but was cancelled due to lockdown. Company unwilling to provide same accommodation for same price or offer refund. Buyer beware as this company also advertises on Air BnB. Worst customer experience ever.

Transparency
1/5
Customer Service
1/5
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Do not book with “a perfect stay”

published

This company will not provide a refund on accommodation impacted by border closures due to COVID. They cannot provide the service they advertise and then they keep your money, providing a 12 month credit only. It is profiting off a pandemic and very poor form. I recommend you use anyone but this company

Transparency
1/5
Customer Service
1/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
Sandra
Sandra

This information has previously been provided, I have spoken to a manager in your organisation last week and the person who booked on my behalf has already been contacted.
I am unsure why your company systems are not up to date.

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Lynette Booth
Lynette BoothSydney, NSW
  • 2 reviews

Do not book with them - read reviews

published

In covid times this company will not give you a refund and when you move to another property they charge a fee
Reading the reviews I will never book through a management agent again.
Greedy people who did not think their clients may need the refund

Transparency
1/5
Customer Service
1/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Jessie
Jessie Sydney, NSW
  • 2 reviews

Poor covid policies

published

Very poor response received to our request for a refund given present covid lockdown in sydney. Would recommend not booking with such inflexible and unreasonable operators in the current climate.

Incentivised Review No
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Poor accommodation, poor management

published
Transparency
1/5
Customer Service
1/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
Zoe
Zoe
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message

Hi Zoe, we believe $350 compensation was satisfactory and we will always hold guests to account for damage.

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Amanda
AmandaSydney

SHOCKING uncleanliness of apartment

published
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Transparency
1/5
Customer Service
1/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
Amanda
Amanda
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Frank M.
Frank M.Sydney, NSW

Refused to give refund or credit towards another date

published

L'Etape Australia Cycling event was cancelled due to weather/flooding but they are refusing to refund even though their terms say they refund for an act of god and flooding!
They then wanted to charge another $150 to re-advertise it as an act of good faith...

Transparency
1/5
Customer Service
1/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Mandy Smith
Mandy SmithSydney, NSW

Double Booked Bowral Property

published
Transparency
1/5
Customer Service
1/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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Kylie
KylieCanberra 2600, ACT

Terrible experience

published
Transparency
1/5
Customer Service
1/5
Holiday Rental Specialists
Guest ServicesHoliday Rental SpecialistsSend a private message
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