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Would not use them again
Wouldn’t book through them again. Hidden in small print is the addition $2000 you have to pay in a security bond. They don’t make it clear until you have booked and can’t change your mind. Called 2 days after checking out to confirm they had checked the property and it was free from damage and they stated they would check it within 1 week. When asked what if damage happened in the meantime and the answer was it was unlikely. I would have hoped that holding that amount of money they would make it a priority to return it asap. I have never had to pay that amount of money upfront. Would not use this company again.
Also couldn’t check in until 4pm which we found to be extremely late.
Frustrating, Poor Property Management
In June 2021 we listed our property in Port Stephens for rent with the Holiday Rental Specialists.
We discontinued our listing with them in February 2022.
During this period we found them frustrating to deal with their inability to describe the properties inclusions and features accurately- eg leaving out dishwasher, Smart TVs, 2nd toilet, parking available.
The above omissions in advertising took months to rectify, Then they changed all the listings without our approval.
The fee structure was not transparent, some charges to the guest di...
Do not book through Holiday Rental Specialists.
Stayed at the property Hamptons in the Bay Nelson Bay.
To start with, we were unable to check in prior to 4pm. We were told this was due to the house needing to be cleaned. The house was not at an acceptable standard of cleanliness that I would have expected for us to arrive. There were leaves and dirt in the entrance way and our beds were not made appropriately, no fitted sheet was used and the pillows are horrible. The sofa in the main bedroom was broken and no effort was made for it to be replaced during our stay despite us reporting it on...ce we realised. There were cameras at every entrance to the property covering the whole area which was a complete invasion of privacy. We weren’t comfortable utilising the deck balcony because of it being under surveillance and those of us who are smokers have had to go out into the street to have a smoke because of the no smoking signs. We found that the CCTV camera covering the back area also appeared to capture the inside of the upstairs toilet, as the red light motion sensor lights activated when we went into the upstairs toilet and had the window open. The property was not advertised as a non-smoking property nor did the property description mention anything about CCTV monitoring. There were ants in the kitchen, bathroom and toilets.
Worst Vacation Rental Ever
Stayed at Kendalls One, Kiama
Wet Dog Smell on arrival
Glasses were rinsed not washed properly. Your company offered to send us cleaners to rectify issues,, which I am sure you will agree, defeats the whole purpose. The unit should have been cleaned properly prior to us checking in. Dishes should have been washed properly. See first photo. Having a cleaner come in whilst we were there, is a complete invasion of our privacy.
Carpets are worn and stained
Couch has holes and is stained.
Furniture/fittings are old and chipped.
BBQ was not c...
Do not book through Holiday Rental Specialists
Stayed at Palm Oasis in Gerringong over Christmas 2021. Property is run down. For e.g. The Shade cloth on deck is gone, fly screens broken, towels provided had bleach stains, WiFi broken, ants inside and up walls, place was tidy but not clean - bathroom floors and living room still dirty on arrival. Called Holiday Rental Specialists throughout stay and received no action. Have been offered a $150 voucher to use with them which is not reasonable compensation.
After four months in lockdown, we were excited to have a holiday in Kiama and chose to book a two bedroom one bathroom apartment called the Platinum Penthouse located within the Sebel Hotel grounds. Booked through Stayz and Holiday Rental Specialists. We were travelling further south after our Kiama stay and so had quite a bit of luggage with us. Upon entering the apartment late Sunday afternoon, we were appalled at the condition of this apartment. Mind you, we had paid $757.00 per night for this apartment with a 'no refund' policy and no alt...ernative accommodation available in Kiama. The balcony and furniture was filthy. The kitchen needed a good scrub but that was the least of our concerns. The one bathroom had water marks on the wall, the shower had inground mould inground in the tiles and the leather lounge was covered in mould. We couldn't bring ourselves to sit on it. The walls were heavily marked and chipped in places. It was appalling, especially when we had come from a beautiful waterfront home. We stayed out of the apartment as much as we could and dined out. When asked by Holiday Specialists had we enjoyed our stay, we said no! We sent photos and explained this apartment needs a full renovation and should not be advertised as 'platinum' and that the photos were not true. We were offered $250.00 as compensation which was an insult. But the manager of Holiday Specialist transferred the money to our credit card despite us clearly stating we do not accept their money. We have since sent a cheque to Holiday Specialists returning those funds, only to be told she would "destroy our cheque." We have informed Holiday Rental Specialists that we are making a formal complaint to the Department of Fair Trading because they are still advertising this property as luxury and showing untrue photos of the condition of the product. Never again will we use Holiday Rental Specialist or Stayz.
Never book with company - beware as they advertise on Air BnB
Booked a holiday for a group of us but was cancelled due to lockdown. Company unwilling to provide same accommodation for same price or offer refund. Buyer beware as this company also advertises on Air BnB. Worst customer experience ever.
Do not book with “a perfect stay”
This company will not provide a refund on accommodation impacted by border closures due to COVID. They cannot provide the service they advertise and then they keep your money, providing a 12 month credit only. It is profiting off a pandemic and very poor form. I recommend you use anyone but this company
Do not book with them - read reviews
In covid times this company will not give you a refund and when you move to another property they charge a fee
Reading the reviews I will never book through a management agent again.
Greedy people who did not think their clients may need the refund
Poor covid policies
Very poor response received to our request for a refund given present covid lockdown in sydney. Would recommend not booking with such inflexible and unreasonable operators in the current climate.
Poor accommodation, poor management
My partner and I stayed with two other couples at Beach Perfect in Culburra for 4 nights. The house is spacious and beautifully located right on the beach, but unfortunately that's where the positives of our experience ended. Glass doors and windows had not been cleaned in ages (making it difficult to enjoy the nice view of the water), there was dirty cutlery and dishes, my partner’s bath towel was ripped and stained, the fly screen door was broken, the rubbish and recycling bins on the front lawn were nearly full (leaving us little option for ...removing our own from the premises upon departure, and forced us to use a neighbour’s bin to avoid incurring a fee), a TV in the main bedroom that did not work, a clogged vacuum cleaner which we needed to use upon our arrival when finding a dirty floor by the back door. In addition, there was an alarm going off in the locked garage that kept us awake for two nights in a row (we were sleeping in the bedroom located immediately above the garage). We had to take time from our holiday to locate the source of the sound and notify Holiday Rental Specialists. While we acknowledge and appreciate the speed with which this was addressed when we brought this particular issue to their attention, we would have liked some communication regarding when to expect any management personnel at the property. We value our privacy and would have appreciated a heads up. Having said all this, the most disappointing experience of our stay was in addressing these problems with Holiday Rental Specialists after our stay concluded. As instructed, we notified them shortly after our arrival at the property with a list of these issues. We received a phone call from David after we checked out to apologise for our experience, a sentiment that we appreciated; however, the offer of a small reimbursement, just a fraction of only one night’s accommodation, was disappointing. We requested an amount that would be more meaningful for a group of 3 couples (noting that the amount we requested was still less than one night’s accommodation). David promised to follow up, to look into the issues we had raised, and to keep us informed of the progress of his investigation. However, we did not hear from David until a week later when we received an email from him claiming that the cleaning team had found a broken lock on a kitchen cupboard, and that the lock mechanism had been left on the kitchen benchtop, inferring that we were responsible and that because of this they would not consider any additional reimbursement for our unpleasant stay. We were then informed that their investigation was concluded and the matter was closed from their perspective. We were shocked. The suggestion that we had damaged the property was an insult, not least because the property was in such a poor state as it was, but more so because I’ve holidayed with this group of friends before and we have always taken great care at the holiday properties where we choose to stay. We absolutely respected the locked areas at Beach Perfect and we probably left the house in better condition than when we arrived. The dismissive attitude of Holiday Rental Specialists in providing a meagre sum to appease such a laundry list of problems, while holding us responsible for damage we did not cause, was extremely unprofessional and completely unacceptable for a company that holds itself out as providing high end holiday rentals. DO NOT BOOK WITH THEM. If you do, we would advise you to photograph every aspect of the property both upon arrival and upon departure in order to protect yourself from false accusations of damage or other faults that may result in additional fees to your party – not a appealing prospect for a “holiday”.
SHOCKING uncleanliness of apartment
I booked to stay at the Harbourside apartment in Kiama for 4 nights at unit 502 which is connected to the Sebel. We paid the full amount before arriving.
On arrival, we were shocked and horrified to the uncleanliness of this apartment. Especially during COVID, you would expect the cleanliness to be up to scratch. I notified this company straight away.
The company organised the cleaner to come, as she arrived independently, my 2 yr old son was asleep. While the cleaner started to clean I was waking up my son from his nap. The cleaner ended u...p leaving without finishing her job. While that was happening I was on the phone to the company. [Name Removed] asked us to leave so that the cleaner could return to complete the job. We left the apartment at 4.30pm and we went to get ice cream. While being there, an hour had past and the company rang me because the cleaner arrived back at the apartment to attempt to clean. The company wanted the keys as the cleaner had issues getting back in. The time at this stage was 5.30pm. We were gone for an hour and no cleaning was done. Then we went to a restaurant that overlooks the apartment to wait there. I could see the cleaner from the restaurant and saw her leave at 5.45pm. She was in there for 15mins to rectify this issue. In the meantime I was waiting to hear back from [Name Removed] which I never received. Mind you I have 2 small children and this company showed absolutely no compassion and did not have the decency to follow up. I rang the company at 6.30pm. This company had no remorse and no genuine care towards me and my family as they left us waiting with no response.
Refused to give refund or credit towards another date
L'Etape Australia Cycling event was cancelled due to weather/flooding but they are refusing to refund even though their terms say they refund for an act of god and flooding!
They then wanted to charge another $150 to re-advertise it as an act of good faith...
Double Booked Bowral Property
I should have read the reviews before going anywhere near this company. I booked a property in December 2020 for 7 adults for end of Feb 2021 birthday celebration.
I had also booked restaurants and tours around that weekend.
I paid the full cost in early February and then less than 2 weeks out from our stay they rang and said that it had already been booked in September 2020 for a wedding. To say I was furious is an understatement as it was available for booking online in December 2020 and confirmed by Holiday Rentals.
They offered me a ...
We had a terrible experience with Holiday Rental Specialists.
On arrival at what was suppose to be a premium beachfront property (approx. $850 per night) we experienced a number of issues including holes in fly screen doors, chipped and scuffed patio tiles, dents on the fridge, a dirty oven, cockroaches and waste spills under the kitchen bin, a Jacuzzi held together with black duct tape and slightly off smelling water (causing me to break out in a folliculitis rash following its use), non-working locks on bedroom windows, and also a chip in th...e kitchen bench. Given the various instances of existing 'wear and tear' to the property, we did not feel it necessary to report each and every issue or to have some form of documentary evidence that we did not cause them. Our group was keen to enjoy a weekend away and not holidaying in fear of litigation. Following our stay, Holiday Rental Specialists alleged that our group caused a chip on the 'countertop' and sought a significant amount for damages from our group. The only evidence cited for our party causing the damage is a single photo of a zoomed in chip which was not time stamped and there was also no quote provided for the sum they were claiming from us.
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