Always great to support local Bowral bussines, especially other comrads in the fight against the so called vaccine. Really enjoyed me stay. 10/10 would recommend. There was a bit of mold though.
Perfect site for hosts to list - scammy bookers won't touch it
If they stick by the contract and don't allow hosts to be blackmailed by scam bookers who try to extort money they have contracted to pay, this is the place to list your quality destination. Hopefully you will get bookings from people who aren't opportunist scammers trying to get money back which they contracted to pay.
HRS has rectified my issues
A couple of months ago, I wrote a very negative review when I had to cancel my booking due to COVID restrictions, and I was unhappy with the response from HRS via booking.com. HRS has now been in touch to rectify my concerns and I’m now completely happy with the solution offered to me and with the excellent communication from Sarah. I’ve been offered a credit note and a discount on my original booking for a future date. Thank you Sarah for your help and I’m very happy that HRS has obviously been listening to their customers and it appears they are making changes to their policies. (If I could find my original review, I’d edit it, but I can’t locate it.)
very good customer service
customer service was great they refunded my money due to covid lock down and was very good with me and understood where i was coming from also gave me a discount when i booked 2 months ago will book again with them a++++++++++++
I booked a family get together for a special milestone Birthday celebration which suddenly became an unlawful gathering due to the Covid19 outbreak. At that point I believed there would be no refund and all was lost. I emailed Holiday Rental Specialists and received an encouraging email from Sarah and from that point forward I felt very confident my deposit and booking were in good hands. After booking the accommodation in August 2019 we finally had my celebration in March 2021 and it was a truly memorable one. Thank you Holiday Rental Specialists for honouring my booking and seeing me through some very difficult times. Special thanks to Sarah.
Jennifer is outstanding to deal with
We had a slight issue but Jennifer from claims department was very apologetic and upstanding and fixed our issue promptly we will definitely be participating with our next accommodation stay.
Rented numerous times from Holiday Rental Specialists
My family and I have rented a number of properties in Bowral, Mittagong and Culburra. We love this company, from the easy booking process, to the email communication and access details, through to the absolutely gorgeous properties, that are exactly as photographed. All properties have been immaculately presented and clean, with all the amenities that you would require for a weekend or a longer holiday.
The property was clean and very comfortable. Staff was amazing. The team went over and beyond to help make our stay enjoyable. I highly recommend Holiday Rental Specialists for holiday accommodation!!
I am VERY surprised at these negative comments.I have had the BEST service from Rena and Cameron at Holiday Rental Specialists. Friendly, warm and they were able to retrieve an enormous additional cost when I booked with a website, bringing the booking down to a REASONABLE amount.
The property we booked looks great and we are looking forward to being with our friends there in a few weeks. So a huge thank you to HRS!
I shall be definitely popping in to say hi to thank Rena and Cameron personally when there.
Our experience with Holiday Rental Specialists was fantastic, was so easy to organise! Had to ring and check some needs at the accommodation, nothing was a problem for the helpful staff member. The property was beautifully clean and provided everything we expected and more!
Can't wait to book my next holiday with them!
Lovely Woman on the phone
I am a little bit confused by all of the comments that are below... Unless the company has changed hands they are absolutely lovely to deal with... after months of being locked up at home they couldn't have made the experience easier to organise our long awaited getaway! The property was perfectly clean and appreciated the extra gesture on arrival.
Just to some people reading the reviews - need to take into consideration the detrimental affect that COVID has had on the travel industry. This company has done nothing different to any other travel company in Australia. This is unprecedented times that we are faced with!! Can't wait to book my next holiday, just wish that their houses were not so expensive...
Best weekend - thanks to the team and owner!
Our group had initially booked a property with Holiday Rental but there was a hiccup at the property we booked and it could have been a disaster for our planned weekend but the holiday rental specialists Team, especially the business owner got involved and sorted it out for us at 5pm on a Friday night. They moved us to another fabulous property they manage and provided us with one of the best weekends we could have imagined. What would have been added costs and most likely a disappointing weekend for our group, turned into a very memorable on...e. The hosts and owner were in contact with me throughout and ensured everything was okay with the re-arrangement and arranged everything. The team was very fair and understanding when communicating with and the property was amazing. I felt they were going above and beyond for us to ensure we got the weekend we planned for.
We had a big problem with the place we booked and called HRS. They acknowledged, understood, and offered options straight away. They then found a great alternative for us in about 10 mins
We booked beginning of January 2020 for south coast. Our booking coincided with the shut down of that area due to the tragic bushfires. They straight up refused to give a refund but would allow a rebooking during non peak period. We agreed to this and booked for end of March. Then Covid19 happened and at the time the PMs advice was to avoid all non essential travel, including holidays. This was a public health issue and they refused to refund the amount again. They said we could rebook but would have to pay an upfront $150 admin fee. We refused...to pay that because both times it was not our fault but due to government public safety policy. We've had enough of this company, we understand they are licensed agents so would expect more professionalism. We've lost a thousand dollars but they've lost a valuable future return customer forever. Plenty of other decent operators to choose from.
Great experience with the Holiday Rental Specialist team
I had a great experience with the Holiday Rental Specialist team. They provided a lot of extras like the cot, high chair, a set of linen and a heater free of charge. I found the team to be very responsive and considerate.
The house itself was perfect for trying out remote work from a regional area. The family was very comfortable and although the desk was small, I understand the house wasn't optimised for working at full time.
Rebecca the owner actually gave me a call before the long weekend to let me know that all concerns should be directed...to her as she was giving the whole team a break. She was very informative and attentive to our needs. It surprises to see such frustration from other customers as it contradicts the perception I have of their quality of service.
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