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Holiday Rental Specialists
- 3 reviews
- 2 likes
Bookings.com (as the point of contact) are impossible to contact and could be part of an ID theft scam
Having already paid for the accomodation, I have been asked for images of my credit card and the CCV number, as well as an image of my drivers licence. My concern is that this is all that is needed to completely steal my ID. Bookings.com have ignored my communications and all I can get in touch with is overseas call centres. Everything about them looks dodgy. Holiday Rental Specialists have been much better to deal with, once I was able to contact them. My suggestion is to avoid Bookings.com, who are only acting as an middle man, bumping up the prices and not doing anything in return that I can see.
- 13 reviews
- 10 likes
- Verified
Poor housekeeping, empty toilet roll upon arrival, dirt on sheets (During Covid) - tilbury breeze, culburra beach.
We booked 2 properties for our family next door to each other through HRS (Dolphins Den & Tilbury breeze). I was nervous as I booked after reading all these reviews however their price was considerably cheaper than other websites so I took a chance.
Overall we were content and just relieved we didn't experience anything too negative. The agents were helpful however when emailing them you need to ask one question at a time as they lack attention to detail (even to as simple getting your name right or close). Recommend to call instead. Another a...
Read moregent promised and diarise to call the day of arrival to confirm early check in was possible but never did. The properties were decent (one was an award winning property -no fault there) however Tilbury breeze which was just as pricey and right next door (spitting image in terms of design) and had a very nice view, spacious lounge overlooking the water BUT kitchen was pretty filthy, I'm nearly positive no cleaners had been in or just to quickly brush things under the rug.. The microwave (white) was like 10 years old and brownish fading colour, fridge was small and outdated - we didn't cook at all there as we felt uncomfortable, our bathroom downstairs had an empty toilet roll upon our arrival (again questioning cleanliness and housekeeping) -the bathroom was more like a 2 star motel. Also we noticed white bed sheets had dirt marks on it - Maybe fell on the floor after being washed or not washed at all? I wouldn't stay at Tilbury Breeze (Culburra) again - due to being sloppy and unsanitary/clean (especially during Covid 19 times). Dolphins den was 4/5 - good sized kitchen and bedrooms and would stay again. We left both properties at a much cleaner and decent state to what we arrived to.
Hi Gadget709765,
Thank you for taking the time to leave us a review of your recent visit to Dolphins Den and Tilbury Breeze. We are pleased to hear that your experience at Dolphins Den was faultless...
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Hi Brian, we are glad to hear you contacted our guest services team and had a positive experience. We are disappointed to hear that you had a less than satisfactory experience with a third party booki...
Read moreng agent. We do recommend that guests book directly through the Holiday Rental Specialists website to avoid the third party communication and the added commission. It can be up to 22% cheaper to book directly on our website. We hope to welcome you back again soon Brian. Holiday Rental Specialists