Very disappointed. Do not waste your money.
Purchased the BTX1 from Bunnings two weeks ago. Initial set up was not that simple. Major problem is that the systems watering cycle will not shut off at times, leading to expensive water bills. Returning it Bunnings for a refund.
Found the issue!
I had been using these (3 units) for a year now with no fault till we had to change the battery.
Upon battery change, the app did not recognise or pick up the devices despite repeatedly pressing the reset button thus making us conclude that the units were faulty.
We then try changing to a better brand battery (Duracell) and everything was good again.
To anyone who has the same issue, try swapping to a better battery. I hope this works for you as much as it has for me.
killed my plants
Bought a 2 pack of this product from bunnings. Both had issues turning on. Sometimes they would work othertimes they wouldnt. We have lost a number of plants because of this faulty product. Judging by the reviews this is simply a lemon of a product. Would not recomend at all to anyone.
Purchased in August 2018.
When I saw all the negative reviews for the BTX1 I was a bit worried as I had just purchased one. But I was pleasantly surprised when I set it up and programmed the unit. Very easy process, I am using the 7 day twice a day cycle for my veggies, so can't comment on the other setup times, but I can't see it being very different.
What a piece of crap
I rarely give reviews, except when something is really good, or really bad. In this case, this is the biggest, waste of time, piece of faeces product I have pretty well ever used.
I bought a BTX1 bluetooth "smart valve" tap timer, hoping that being a hugely technologically advanced piece of kit, I would be able to program different start and stop times each day, say Tuesday at 5pm, Wednesday at 7am. Alas, this was all too hard to program into an app.
It's really not hard, just make the allowance to program individual days, much quicker than t...he stupid 5 buttons at the top. This is not the "full control" as advertised from the box. This is barely better than the other programmable units on the market that are a giant box. Also, remove the requirement for app permissions for the product to work. You do NOT need my gps or access to my media to program a damn tap timer. Good luck in the future, for now this is a piece of crap that is going back. If I could give it no stars, I would.
Great little product from Holman
I brought this from Bunnings on the weekend, it works great! Had a bit of trouble setting it up, but jumped on YouTube watched a couple of videos and works perfectly. Thanks Holman, hopefully it works great over the Xmas holidays while we are away for 3 weeks.
Do NOT buy
This is possibly the worst, clearly untested product ever released. The worst part was when we went away for a month and came back to a very soggy front yard (and >$400 in additional water charges) - it never closed the valve after opening. Put a new battery in and same problem. It is now in the bin. Thanks for nothing Holman. Wont be buying any of your products ever again.
How can they still be selling this?
Hello from New Zealand. We never got to see if all the other problems with batteries and random program failures would happen to us.
Popped a new battery in, fresh out of the box from Bunnings, downloaded the app and . . . . . nothing. Simply could not find/ link with the unit even though it was right next to it. Yes, Bluetooth was on on the phone (one year old top of the line android). Tried 10 times. Nada. Tried a new new battery and . . . nada. Checked out if others were having the same issue, and found that it was so common that we really should not have considered it. Going back to Bunnings.
Not Working Out of the Box - Doesn't turn-off water continue to flow
I've just purchased this one yesterday from Bunnings. When I tested it today it doesn't turn-off the water. You can hear the click on the product but water still continues to flow. I'm using android iGarderner app and done an update as well but the same. Battery is new as well. So can't see anything I've missed to setup. So returning it back to bunnings today.
For millionaires only
Purchased this and it chews through the batteries every two days, I lurched the most expensive battery at $9.90 it will cost me $1800 a year to water my garden via the Btx1 what a piece of junk Im taking it back for a refund, I would say brought to market too soon
Purchased for $80.00.
No working in my mode out of box
I bought the BTX1 yesterday - installed as per instructions and linked via Bluetooth.. unit will not operate under any condition manual or scheduled. Plenty of water pressure but can’t hear any activity and no flow ? I have changed batteries both were new .. any thoughts .
Have had three fail in a few months,
I bought two in May 2019 from Bunnings Darwin, one failed after about two months, clicks but no water flow, changed battery, still didnt work. Had it replaced. The second unit then failed in the same way. Had it replaced. The first replacement has now failed in the same way, I noticed because the garden was dying. These are very unreliable - that’s three out of four failed out of four in just months. Looks like another trip to Bunnings, would really like a full refund to spend on a better product...
Purchased in May 2019.
Failed Out Of The Box
Purchased today from Bunnings, fitted to a tap, downloaded the app, paired the device, all good so far. Turned on the tap and water was flowing ??? Used the app to turn it off, water continued to flow! Cycled the unit on and off a few times with the app, I could hear the clicks inside the unit but water continued to flow! Called customer service and was told they have had some units with faulty diaphragms, told customer service I was taking it back for a refund.
I fully agree with two previous posts; "should have read the reviews before purchasing" and "thankfully Bunnings has a good return policy"
Should have read the reviews before I bought them
I bought 6 of the tap mounted smart valves at Bunnings over a period of 6 months. The idea of these things is fantastic , but the execution is terrible.
The valves sometimes don't open
One unit doesn't shut off and floods
They churn through batteries at a great rate and I will be taking them back to Bunnings, can't afford to change batteries every 4-6 months
Purchased in June 2018.
Unreliable and consistently faulty
This is a pattern I've noticed after reading more than a dozen reviews:
1. New battery inserted, app says dead battery, replace with new still shows dead battery but works anyway - sometimes
2. Sometimes doesn't turn off and floods your garden, the program has failed to turn off twice in 1 week, at one point it ran for 3.5 hrs instead of 15mins because I was away
3. Dishonest responses and no responsibility taken by manufacturer, looking here in the responses by Holman they are very courteous and polite but have done nothing to recompense ...people for the damage and costs their consistently faulty product has caused them, also 3 months ago in one response they have stated they are looking into it and will have it sorted and replaced on shelves by the new watering season, that's 2 weeks ago and promise not delivered. Holman should be removing the unit that they have acknowledged is failing from shop shelves, I'll be referring the transcript of all these reviews and their responses to the dept Fair Trading, there is admission here by the manufacturer with no action taken to rectify.
Shouldn’t be on the shelves
Bought four of these 18 months ago from Bunnings. All four have now packed it in having run into multiple issues. One doesn’t connect, one consistently says low battery, two have faulty solenoids. iOS and firmware all updated...still useless. Useless. Do not buy.
Purchased in January 2018.
Does not turn off
I am not one to quickly complain, but I am extremely disappointed/angry as we had bought 4 of these earlier in the year when we set up drip irrigation - the entire purpose being to efficiently water the garden. All 4 units have had issues with not turning off after scheduled watering. As we have drip irrigation, it is not readily obvious that this has occurred and we may not notice for hours. They don't consistently do it, but they all have not turned off one or more times. Having to ensure that watering turns off completely defeats the purpose...of having a timer. I have just received our water bill which was $600 more than it should have been. I plan to return them to Bunnings and receive $200 back, but unfortunately, I am still $400 out of pocket. People trust that you properly test your products. I am really disappointed.
Purchased in March 2019.
- ‹ Prev
- Next ›
Questions & Answers
I am trying unsuccessfully to connect my Bluetooth to the iGardener app. I have put in a new battery. Turned off and on Bluetooth and the app nothing! I have connected BTX1 previously now it will not find it. An suggestions?
Hello Tracey, please remove the battery for 10 mins, and try your connecting again, or you can press and hold the internal reset button. If you need anything further, please call us on 1300 716 188.
My water pressure is fine but when I attach the Smart Valve, it's restricting the pressure and there's not enough to run the irrigation system. The valve is opening and closing, and I get some water pressure but not enough.
Hello Gary, yes, there will be restriction as water must pass through the timer. Your flow rate will be restricted down to around 26LPM
Yes, but not enough is passing through to give adequate pressure to irrigate the garden. VERY LOW pressure.
Hello Gary, if you believe the diaphragm is failing, please have this exchanged at your local Bunnings store.
I have the battery indicator showing red and flashing. The device will not turn on. I have swapped the battery with other controllers which are working. Same result red flashing battery indicator and not working. Reset the app and Bluetooth. Deleted and re added the device still not working.
They are a terrible product, I wont even return mine, put it straight in the bin..
Sorry to be so brutal
I purchased 3 and all three had the same problems as you. I do not believe the BTX1 gets enough power even with a new battery. I returned mine and purchased the B-Hyve product which works perfectly
Hello Bretth, the battery indicator will show red when the timer is in use. This will return to black after a moment. please use a fresh, alkaline battery. Thank you.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.