For millionaires only
Purchased this and it chews through the batteries every two days, I lurched the most expensive battery at $9.90 it will cost me $1800 a year to water my garden via the Btx1 what a piece of junk Im taking it back for a refund, I would say brought to market too soon
Purchased for $80.00.
No working in my mode out of box
I bought the BTX1 yesterday - installed as per instructions and linked via Bluetooth.. unit will not operate under any condition manual or scheduled. Plenty of water pressure but can’t hear any activity and no flow ? I have changed batteries both were new .. any thoughts .
Have had three fail in a few months,
I bought two in May 2019 from Bunnings Darwin, one failed after about two months, clicks but no water flow, changed battery, still didnt work. Had it replaced. The second unit then failed in the same way. Had it replaced. The first replacement has now failed in the same way, I noticed because the garden was dying. These are very unreliable - that’s three out of four failed out of four in just months. Looks like another trip to Bunnings, would really like a full refund to spend on a better product...
Purchased in May 2019.
Failed Out Of The Box
Purchased today from Bunnings, fitted to a tap, downloaded the app, paired the device, all good so far. Turned on the tap and water was flowing ??? Used the app to turn it off, water continued to flow! Cycled the unit on and off a few times with the app, I could hear the clicks inside the unit but water continued to flow! Called customer service and was told they have had some units with faulty diaphragms, told customer service I was taking it back for a refund.
I fully agree with two previous posts; "should have read the reviews before purchasing" and "thankfully Bunnings has a good return policy"
Should have read the reviews before I bought them
I bought 6 of the tap mounted smart valves at Bunnings over a period of 6 months. The idea of these things is fantastic , but the execution is terrible.
The valves sometimes don't open
One unit doesn't shut off and floods
They churn through batteries at a great rate and I will be taking them back to Bunnings, can't afford to change batteries every 4-6 months
Purchased in June 2018.
Unreliable and consistently faulty
This is a pattern I've noticed after reading more than a dozen reviews:
1. New battery inserted, app says dead battery, replace with new still shows dead battery but works anyway - sometimes
2. Sometimes doesn't turn off and floods your garden, the program has failed to turn off twice in 1 week, at one point it ran for 3.5 hrs instead of 15mins because I was away
3. Dishonest responses and no responsibility taken by manufacturer, looking here in the responses by Holman they are very courteous and polite but have done nothing to recompense ...people for the damage and costs their consistently faulty product has caused them, also 3 months ago in one response they have stated they are looking into it and will have it sorted and replaced on shelves by the new watering season, that's 2 weeks ago and promise not delivered. Holman should be removing the unit that they have acknowledged is failing from shop shelves, I'll be referring the transcript of all these reviews and their responses to the dept Fair Trading, there is admission here by the manufacturer with no action taken to rectify.
Shouldn’t be on the shelves
Bought four of these 18 months ago from Bunnings. All four have now packed it in having run into multiple issues. One doesn’t connect, one consistently says low battery, two have faulty solenoids. iOS and firmware all updated...still useless. Useless. Do not buy.
Purchased in January 2018.
Does not turn off
I am not one to quickly complain, but I am extremely disappointed/angry as we had bought 4 of these earlier in the year when we set up drip irrigation - the entire purpose being to efficiently water the garden. All 4 units have had issues with not turning off after scheduled watering. As we have drip irrigation, it is not readily obvious that this has occurred and we may not notice for hours. They don't consistently do it, but they all have not turned off one or more times. Having to ensure that watering turns off completely defeats the purpose...of having a timer. I have just received our water bill which was $600 more than it should have been. I plan to return them to Bunnings and receive $200 back, but unfortunately, I am still $400 out of pocket. People trust that you properly test your products. I am really disappointed.
Purchased in March 2019.
Waste of time, simply does not work
Useless. Will only complete the first watering of any schedule, at best. It only works in Manual watering mode, and you usually have to send the instructions to the device between 2 and 5 times before it actually starts the manual water.
Firstly it tells me my new 9v battery is dead, so I buy some more and swap it out. Same issue, low battery and the schedule never works. Reset a few times, same issues. Release the controlling phone and re-connect, same issues. Update the firmware, same issues. update the iOS app, same issues.
I'm scared to use it when I'm not home to make sure the stupid thing stops.
It's junk and is going back to bunnings. Huge waste of time.
Lucky bunnings has a return policy
Purchased 4 of these for my own garden after burning through a pope timer every 12mths due to heat.
These DID work well, WHEN they worked, but there was no indication that they were working apart from holding the valve when it turned on, the app was problematic.
No alert when battery was going flat, or there was a problem with the valve.
Bluetooth really is a bad solution given you can only connect to one of them at a time, and the range is limited.
They also burned through high quality battery quickly
I gave it 12mth but after they randomly died a number of times resulting in lots of dead plants, I used my right of return at bunnings to get a refund and purchase a decent auto sprinkler controller....$ 79 Each
- Verified purchase
Waste of time
Purchased and setup the app, tried both units, neither would start in off, water just poured through. Tried the manual control without success, tried the reset, no change, now had to make another hour drive to return and buy an alternative. There should be a requirement that a product that fails immediately should incur a cost penalty to the supplier. I see many similar comments on product review, and I should have checked before purchase. it seems very hit, but mostly miss.
- Verified purchase
Great Timer, needs more durability.
Purchased a BTX1 while installing irrigation ready for a new back lawn. The first unit (BTX1A) started decoupling from the tap head after 2 weeks when it shut off. After applying Teflon tape to the tap thread, the next shut off, it broke internally and water ejected out the battery tray. The replacement unit (BTX1B) I have had better results as I flipped the cone filter in the top upside-down from how it was factory installed (facing up towards the tap rather than down into the unit). There have been rare times where it starts at a trickle, but...after shut off and a re-start, the valve opens fully. Recommendations: 1. Flip the Cone Filter / Rubber Seal Upside-down (Cone facing up towards the tap outlet) 2. In the app, set the first run on the timer for the day for 1 minute (to open and close the valve) before your second proper watering cycle (e.g. Cycle 1 at 5:58 for 1 minute, Cycle 2 at 6:00 for 30 minutes) It's a great unit and app for scheduled watering. Hoping the BTX1B is more durable.
Bought 2 and have to return both.
Bought 1 for backyard & it was brilliant & went & bought one for front garden. Noticed plants were dying so investigated & no water getting through the unit had to replace now same has happened to back garden.
Started well, now it’s stuffed after 6mths
Thanks for previous reviews and it seems that those claiming flow reduced to a trickle were right. Purchased (on sale at Bunnings in Oct/nov 2019- should have realised there was an issue) the timer was great and reliable but now it seems stuffed. Would like to hear if Holman have a solution or Bunnings provide refund. Veggies now under stress.
Unreliable, Randomly Doesn’t Work
Bought 2 of these to water my bonsai collection.
Worked well for 2 months, then the first stopped watering. The app would say it was watering but there was nothing actually happening. Hitting the manual button would start the flow, so there no issue with batteries, etc.
This morning the same thing happened to the second unit.
Have zero faith in these things now, and have to check each day that they’ve worked, which defeats the purpose of an automated system.
Works well. Does what it promises.
Bought before reading negative reviews so expected problems but it does what I bought it for, auto watering and manual setting when required. Bluetooth contact with my android phone sometimes problematic but works well when I seek line of sight.
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Questions & Answers
I can hear the device open, but only about a quarter of the water flows out. Use to work fine the first two months.
Have just purchased 2 of the BTX1 Smart Valves, the app cannot find them (just reports no devices). I am using a Moto G first Gen phone running android 5.1, the phone itself can see the bluetooth signal and connects, but the app doesn't. I have tried resetting the units with the small button, and also tried earlier version of your Igardener software with no luck ...... Any suggestions? I see from other posts on the web others are having the same problem.
Hello Doug, for technical support give us a call on 1300 716 188.
I have just purchased a BTX1 and have an issue with low battery. When the unit is not switched on, the app tells me the battery is critically low (flashing red battery symbol). When I turn it on in manual watering mode - which I need to press the start button 2-3 times before the unit responds - it shows me that the battery is full (black battery symbol with 3x black bars).
The 9V battery I used was brand new, but I bought a second one just in case it was a faulty battery and still the same issue. I am using a Duracell battery. Any pointers as to what the issue is here?
Hello Luke, the battery indicator will show red when the battery is in use, it will show the correct battery charge after use, in black. Thank you, your Holman Team!
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