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Home Clearance
4.8 from 1,784 reviews · View Statistics
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Reviews

  • Product Quality
    1.4 (9)
  • Return Claim MadeYes (2) · No (7)
  • Customer Service
    1.2 (12)
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Crap place to shop. Dont buy from here

published

I ordered an item online only to be told that the item is no longer available and it was accidentally uploaded and shouldnt have been. I have already made the hole ready for the product and now need to pay for a new one that is $2500 more expensive !!! What a scam. Offered a $100 voucher which is not acceptable.

Product Quality
1/5
Customer Service
1/5
Jesper A.
Jesper A.Sydney, NSW
  • Verified

Bad Delivery/Installation experience

published

I order a washing machine and a dryer. The dryer hade some leakage, and their was people from the installation/delivery team 3 times and didn´t manage to fix the problem. A very stressful and time consuming process and I need to spend loads of time chasing the home-clearance team to get help. They promised to call back several times and didn´t come back so I needed to chase them.

I think their products are good (the washing machine I bought was good) but overall not a good experience, maybe I just was unlucky with the delivery/installation but I can´t recommend them.

Incentivised Review No
Home Clearance
Customer ExperienceHome Clearance
Jesper A.
Jesper A.

Buyer Beware - Gaggenau Warranties Are Not Honored

published
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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Fiona Goldsworthy
Fiona Goldsworthy
  • 5 reviews
  • 2 likes

Poor communication skills

published

My order did not arrive. No text from the driver explaining why. I have called the 1300 number 5 times now over the past 2 days, each time I have spoken to different staff members who have said to me that they would find out what happened to my parcel and call me back with an update. But not one of them have.

Customer Service
1/5
Incentivised Review No
Home Clearance
Customer ExperienceHome Clearance
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Warning do not buy

published

Do not buy from this business I ordered a stainless steel dishwasher it arrived white when I phoned to rectify I was spoken to aggressively by [name removed] then,the manager [name removed] was appauling, rude and should not be in the business of customer service, so rude and unprofessional and they ripp you off I now have to pay 20 % for nothing. Warning do no buy from these low lifes

Product Quality
1/5
Customer Service
1/5
Home Clearance
Customer ExperienceHome Clearance
Dianne Robinson
Dianne RobinsonSouth East Queensland, QLD
  • Verified

Misleading

published
Product Quality
1/5
Customer Service
1/5
Ron
RonSydney, NSW
  • 4 reviews
  • 1 like

Poor delivery and no communication

published

My delivery was due to be delivered yesterday, we were supposed to receive a text before 11AM with a delivery time. No text was received, I called their customer support at 12, they said they would call me back, I didn't receive a call so I called again at 3PM, I was told there was an error and it would be delivered today, again no text received before 11AM this morning, I called again at 11AM this morning, I couldn't get any information, the operator Michael said he would call me back in 20 minutes, that hasn't happened either. I ordered and paid for the item a week ago, they have had plenty of time to deliver the product. We have taken time off work to receive the item which is the most annoying part of our experience.

Customer Service
1/5
Incentivised Review No
Nicole C
Nicole CSouth East Queensland, QLD

Purchased a Panasonic TV

published
Product Quality
1/5
Customer Service
1/5
Ron
RonMetropolitan Adelaide, SA
  • 11 reviews
  • 13 likes

No stock -took money- refunded

published

Ordered a dishwasher, they accepted order and I paid, delivery included, they run out of stock. they left it to the last minute to advise me. Absolutely incredible bad company to deal with, never again, will I order from them.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Home Clearance
Home C.Home Clearance
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Lance
LanceSouth East Queensland, QLD
  • 2 reviews

Don't worry about warrants.

published

Bought a fridge 2 1/2 years ago with 3 year warranty. Fridge broke down 3 weeks ago. They still haven't done anything about it. Only thing left is court proceedings.

November 7th 2019 Update: This is ridiculous. Another 48hours.

Got an email this morning saying that someone would ring today to sort things out. To gutless to ring me, so send a text saying another 48 hours. With the time already waited. We will be up to waiting time of 552. What a joke.

Product Quality
1/5
Customer Service
1/5
Home Clearance
Home C.Home Clearance
LJZ
LJZSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Would not pay to fix damaged goods in transit!

published
Product Quality
1/5
Customer Service
1/5
Home Clearance
Home C.Home Clearance

Hi LJZ, we are very sorry that we couldn't offer the resolution that you were after. Please let us know what you decide from the proposed options, Thanks

LJZ
LJZ

As advised I've lodged with the ACCC as I do not believe the repair costs are unreasonable and you can probably claim through insurance or your transport company.

EJD
EJDNew South Wales
  • 2 reviews
  • 4 likes

Damaged goods delivered cheap nasty product buyer beware

published

Purchased a bathroom vanity and placed into storage when it was time to renovate the bathroom opened the packaging to find the vanity had extensive damage. Sent them photos and the rude operator was not interested in helping at all. Gave me a lame excuse we cannot chase it up with the courier company its been too long, instead of taking responsibility and helping a customer. The product was cheap I would not recommend buying from them $500 down the drain thanks.

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Incentivised Review No
Home Clearance
Customer ExperienceHome Clearance

Hi,
Sorry to hear that this has happened, if you would like to send us an email through to customerexperience@winning.com.au with your invoice and contact details , we'd be happy to look into this for you

EJD
EJD

It's ok I already spoke to Michael he was very rude and not interested so I had to purchase one elsewhere still have the ceramic top id like to return

EJD
EJD

If you had any morals as a company you would contact me

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Deb V
Deb VMid North Coast, NSW
  • 5 reviews
  • 11 likes
  • Verified

Bought NEW, delivered DAMAGED

published

Have successfully bought from this company before and happy with the service and product.
Bought a NEW runout model Bosch dishwasher, without damage. Item was delivered within the delivery window, but it was dumped on my front verandah. Item was obviously damaged on arrival and photos taken.
This is a free standing dishwasher and the damage is very obvious. I unpack the dishwasher and take more photos. I ring the company as well as email the photos.
I get a very disinterested so sad too bad phone call back with a paltry offer of a $50 refund.
I bought a new undamaged item.
I told them that that was not sufficient.
My next call is Fair Trading.

Product Quality
1/5
Customer Service
1/5
Home Clearance
Lucas N.Home Clearance

Hello Deb, Could you please provide me with your Invoice/Order number so that we can look into this for you. You could alternatively email the details to sales@homeclearance.com.au, thanks

Deb V
Deb V

Invoice number SI03133571

Home Clearance
Lucas N.Home Clearance
  • Verified

Even new products damage!!!!

published

Make sure you check the product AND take photos when you receive. New sink came cracked and they don’t take any responsibility. Very rude as well. Looks like when you pay less you get less respect!!!!
Also purchased 2 ovens (clearly said they had 5) they rang me a month after saying they only have 1! And again no help or substitution. Had to pay and have my kitchen redesigned.
In one sentence, DO NOT buy from them!!!

Home Clearance
Lucas N.Home Clearance
mysterysusan
mysterysusanPerth
  • 2 reviews
  • Verified

Bought an item that couldnt be found in the warehouse

published
Home Clearance
Customer ExperienceHome Clearance
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Questions & Answers

Lilly Gilford
Lilly Gilfordasked

Hello,
Our fridge just croaked it and we're looking to purchase a MITSUBISHI ELECTRIC MRCX370EJSTA2 370L BLACK or RED BOTTOM MOUNT FRIDGE.
Can you help please,
Lilly

No answers
terry
terryasked

Why isn't there an option to unsubscribe from your emails ? Trying to stop the annoying things

No answers
terry
terryasked

why isn't there an option to unsubscribe from your emails? Trying to stop the annoying things

2 answers
Home Clearance
Home C.Home Clearance

Hello Terry, Thank you for reaching out to report this as an issue. Usually, there is an unsubscribe option at the end of the emails. If there isn't one on your email then there could be a glitch in the setup and we do apologize for it. Could you please forward the email to sales@homeclearance.com.au. We will unsubscribe you manually and look into the issue at the same time, thank you once again

terry
terry

thanks i just forwarded the latest one i received

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