From July 1st, 2020 Homebuyers Centre Victoria is offering a $100 Coles Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives include: June 7th, 2017 until March 31st, 2020 a $100 Kmart voucher.
Reviewer Photos & Videos
Amazing-have recommended to family and friends
They made the whole process so easy and went above and beyond to make sure I knew what was happening every step of the way.
The Site Manager sent weekly progress photos and updates as well as organising a virtual walk through when I wasn’t able to physically be at the property. The cost for my home and the quality (including upgrades) is hard to beat. There were no surprises in the cost, what they quoted is what I have paid. I have already recommended them to my family and friends :)
Extremely happy and no issues with HBC whatsoever
We have just been handed over to construction and have been very happy with the communication with our pre start consultant Angela. She responded in a timely manner and always answered my questions and provided regular updates and reassurance.
I’m looking forward to the building stage and communication with this team
Stay away from Homebuyers Centre /Boutique Homes!
Our pre start journey was tainted with 4 declined building permits from oct-dec, once finally approved our construction was tainted with 4 months of no work on site from jan-may because they were not compliant with Building Standards. The whole journey has been awful, and we are still living through it 13 months later with no progress on site but half a frame. Please note these delays are not due to COVID, this is due to HBC incapability to provide what they sign you up with.
You are met with constant empty promises that they do not commit to..., to keep you quiet at the time and make you think everything is being looked at, when in reality they do as little as they can to scrape your job through. Their mission is "Specializing in the first home buyer market, we help hard-working Australians, just like you into their first home." as a first home owner the horrible experience we have faced just means we will never build again.
Great experience for first build
Excellent service the whole way through my Octave 18 townhouse build, about a week away from getting my keys but from day one they have left given me nothing but a great experience.
Communication and customer service was excellent the whole way, and on my final inspection I was extreamly happy with how everything turned out.
Site manager was great to work with and answer all questions I had as a first time builder.
Paul Innes was super easy to deal with!
From the moment we met our Sales Consultant Paul Innes, we felt his sincerity in helping us build our home. He has been super easy to deal with and I would highly recommend his service. Also, having Valentina Ilievska as our pre-starter has been a breeze. Valentina is fantastic!
Looking forward to seeing this home come to life!
Homebuyers have been amazing to deal with. The whole process was smooth and easy going. Thank you!
The building process has ran so smooth, it’s now coming to an end and every time I receive an updated photo I am amazed at the progress. The finishes of the house (tiles, bench tops) are exactly as I imagined, perfect for my new home. I cannot wait to see the finished product in my final inspection, the entire process has been smooth and everyone has been so lovely to deal with.
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First time building and buying
Everything was so organised and so professional, when we would go to see any updates everything was perfectly done to the final touch, the team was so amazing and worked with us throughout everything and kept us updated the whole way. They were so hands on and friendly. There were no issues that were risen however any small details that needed changing or that needed to be made we were instantly notified about and nothing would happen without our permission or consent. Overall I am so satisfied and so happy with the care and treatment of the homebuyers centre, and as our first home we couldn’t have gone with a better team. I would highly recommend them.
Great Experience So Far
As a first home buyer, I have felt supported and in the loop throughout the process so far. I am currently in mid-construction - All smooth sailing so far. Since day one, I have received regular updates about my contract and build. Everyone I have dealt with has been super helpful, efficient and friendly.
Great service. Construction ran smoothly and when there was any hiccups, it was easy to solve with the builder. Would recommend them to everyone as they were very professional, prompt and resourceful. Staff were always open to communicate and respond to emails/calls frequently as well as answer any questions we had.
Unimaginable lack of support for first home builders.
EDIT: I would like to provide an update on my experience since originally posting on the 16.02.2021. As per my constant disappointment with HBC, we are here on the 21.07.2021 still waiting to move anywhere past a frame. Being told time and time again that they are prioritizing our job, making everything better, doing what they can etc etc. we are still sat here 181 days (6 months) with half a frame waiting on roof. This includes waiting 4 weeks already for the trusses due to timber shortage and after being told today they would be delievered, t...hey were not. Safe to say our nightmare with Homebuyers Centre has not ended, and probably not going to anytime soon. What a disgrace of a building company, I can certainly say I will never build again because of the worst 13 months of our lives, thank you Homebuyers Centre! We have been looking at building since April 2018, the first consultant we spoke with was from Boutique, and after finding out Homebuyers Centre was affiliated, we knew this is who we wanted to build with. Meeting the sales consultant in April 2019 made our decision final that this is who we want to trust to build our first home with Through the recommendations of the sales team, we were told that the Empire was the best house option as it is a double storey, and due to the smaller slab size, the site works would be less and would be easier to build on our lot. With titled land, by August we had to make the decision to do some site works ourselves to be able to afford the home that the consultant recommended (Empire). We were told clear information on how we would need to complete the site works so HBC would accept our file (engineering, slope of less than 1m etc) so that is exactly what we did. We came back to HBC in May 2020 after working on the retaining walls for over 6 months and although the original consultant had moved on, a new one was able to assist us in getting us over the line. Within 5 days of meeting him, we had the PWC signed, looking back at this time now is where HBC had yet an opportunity to tell us the issues we were set to face with the building envelope. Ever since the 21st of June we have been patiently (for the most part) waiting for HBC administration timeline. I appreciate the challenging time this past year, as everyone has, this however I refuse to be used as an excuse for our situation. They had 5 months and a half months to sort this out. When we are told we have to be patient, to wait, you will be handed over to construction by first week of November, then for this to come and go, it has tarnished the whole experience of building our first home and from us boasting about our journey with HBC, to now not even be able to drive to our block because this has caused so much pain and anxiety is solely on your company. We were upset that the building permit came back declined on November 13th, and was able to talk through and come up with a solution. For the second and third decline, that is truly unacceptable and to be told we will not be able to build the home we were recommended back in mid 2019, is such an injustice on your end. I appreciate the timeframe and difficulties liaising with various departments, however I will expect that after all the issues we have faced so far on this journey, HBC will have the decency and integrity to admit fault. When we finally were moved to construction in January, we were so relieved and thought our troubles were behind us, however we are here yet again having to comprehend a retaining wall that HBC had approved and gained a building from, is now non compliant and are wanting to put a 2.4 meter high timber retaining wall infront of our concrete retaining wall they previously told us to do. To summarise our awful journey with Homebuyers Centre, my biggest feedback is to simply not waste your time or money on this company.
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We are currently in the final stages of building with homebuyers centre and we couldnt be happier. The whole process has gone so smoothly and quickly and if i ever built another house again it would be with homebuyers centre. The quality this far has been amazing and price wise was right on budget for us.
Communication and Dedication
Our first meeting with Our New Home Consultant, Zak, was comforting as he was an exceptional listener, took time to understand and interpret our current needs to create a "Universal" house design that was sure to met our needs now and in years to come. Our Senior Prestart Consultant, Monique, provided a great experience demonstrating patience and support with colour selection and providing product advice. Her willingness to listen to what we felt was important enabled her to guide us in our decisions. Monique was challenged by our constant ...emails and questions all of which she answered promptly and if waiting for a response from another team member she would always keep us updated. The level of communication and engagement with Zak and Monique was excellent as was their preparedness to achieve the outcome we were seeking. We are now at the start of our build and Aaron the Site Supervisor is also keeping us in the loop with the various stages. We look forward to working with other members of the team building our home.
Great quality little home
Extremely happy with our build, quality builders who are open and happy to explain everything to us as first home buyers with no experience. Easy process even amongst Cov-19 worries. Highly recommended their small homes, they were happy to make the specific changes we requested even when they became a little complicated.
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We have been very happy with our build so far, we are around a month away from handover and thrilled with the experience. Our initial consultant Nick was fabulous, very responsive and knew his product very well. We had some hiccups at the colour appointment and with our pre start consultant which put a bit of a dampener on that stage but since moving to construction it has been nothing short of fabulous, the craftsmanship has been excellent and our construction team from home buyers are wonderful, particular shout out to out site supervisor Fadz who has made the whole experience for us.
Easy and good quality
Everything about this has been easy, from choosing the floorplan and the house and land package, working through the selections, contract, variations, and working with the Site Manager. Especially with limitations of Covid-19, it has been a totally low-stress project. The house is nearly finished, and everything is going to plan. No house build ever goes perfectly, but nothing major has gone wrong, and everything has been fixed without any hitches.
Questions & Answers
how long will it take to start building once the land has titled
Has anyone build indigo 25 with home buyers center?
What was cost of base build?
Hi there, we are looking to build with HBC, off the plan townhouse project in Donnybrook. Anyone here had experience with Resolve finance and long term contract? We are due to pay the 5% deposit soon but completion of project is not for several months. We have not yet seen the contract. I have asked about including a 'subject to finance' clause for peace of mind but have yet to hear back...
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