From July 1st, 2020 Homebuyers Centre Victoria is offering a $100 Coles Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives include: June 7th, 2017 until March 31st, 2020 a $100 Kmart voucher.
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Smooth and satisfactory journey
- Streamline Building Process, brilliantly handled by my point of contact Sarah Bennett, Chantelle Brown and
site supervisor Brendan.
- Quite satisfied with the quality of the build
- Surprisingly, did not encounter any issues throughout the process. I was expecting few issues here or there
because I have gone through similar process before with other builder, but, I would like to complement
Homebuyer staff, especially Brendan for the great work!
- It was a fixed price contract and no unknowns or unnecessary variations after contract signing.
Great service and support from the get go
Excellent service and support from contracting signing stage to home completion stage. Communication and customer service was excellent from the HBC. I liked how they send you newsletter and photos of the build at the completion of each stage. Site manager was transparent and easy to deal with. If i had another opportunity to build will definitely go with HBC again.
Delivered on time
Overally happy with the work that was done in building the house. The house was built faster than I expected. I was impressed with homebuyers pursuit of feedback on every stage of the building and their willingness to take that feedback into consideration. I would definitely recommend them and I would use them in the future.
A Quality builder
From the beginning we had a great experience. The process was easy and even things that didn't go the way we expected were corrected and we're very happy with the response and professionalism. HBC was honest and refunded an amount from the original quote that was not needed.
We chose our variations in lockdown and were anxious about the quality without seeing them in person, however HBC assured us of the quality and they didn't disappoint.
Our build was smooth with private inspectors even commenting on how good the build was. The finishing details took a little while to get right, however were dealt with professionally from our manager without complaints.
We recommend the company and will go to them first for our next build.
Would absolutely build with them again
The whole process from pre construction to the finish line has been incredibly smooth and trouble free. My project administrator Chantelle and prestart consultant Sarah were wonderful - no question was too small or too much trouble. My site supervisor Brendan has been so helpful and was happy for me to come by and check out the progress - he always takes the time to walk me through what's changed from my last visit. Can't speak highly enough.
Great experience for first build
Excellent service the whole way through my Octave 18 townhouse build, about a week away from getting my keys but from day one they have left given me nothing but a great experience.
Communication and customer service was excellent the whole way, and on my final inspection I was extreamly happy with how everything turned out.
Site manager was great to work with and answer all questions I had as a first time builder.
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Pristine build and quality finish
Building approval permit number: 9554844395475
Build location: Kalkallo
What you built: Octave 18
I am so very happy and contended with the build quality and the overall customer care provided by homebuyers centre. They have delivered what they promised and that too within the given time frame. The communications were so clear and transparent and all the staff specially the liason and the project manager were so very helpful all through the contract signing till the build completion stages. Highly recommended !!
I'm currently in pre construction and have been dealing with Nunzio and Ellen from Berwick. They have both been very accommodating and helpful throughout my process. Nunzio guided me through step by step, answered any questions I had and was very easy to stay in contact with while the contract was being sorted out. Ellen had such a positive attitude and sent me any extra details I needed along the way. I couldn't be happier with their services and positive attitudes.
If I could give a zero star review I would.
If I could give a zero star review I would. From the start of the build it was riddled with problems. From a lack of quality control by site supervisors that never went on site, to lie after lie trying to get me to accept that major defects were normal. Nothing got done until I went up the chain and began speaking with the Construction Manager, but even then it was like drawing blood from a stone to get them to fix issues.
I'm now post build and have leaking windows that're causing significant water damage to my window sills and they're draggin...
Great Experience Building with Homebuyers Centre
Excellent Customer service. Rob never fail to update us on the stages works were carried out. He texted us every week and send photos of the progress. Staffs at Homebuyers Centre were amazing and kept me up to date too. so happy with the walk through, everything looks so perfect. Strongly recommend their service.
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Excellent Customer Service
I am about to get my keys for the new home. So far, from the beginning communication and customer service was excellent. I visited my house time to time while construction happening. couldn't find anything negative and builder was helpful as well. My home construction happened during the covid time, but still they were managed to finish my home within expected time limit.I am happy with the customer service and the fast communication. I am excited to get my keys.
Highly recommend for first home owners!
As young first home owners we went into the process to build feeling a little blind and nervous.
I couldn’t recommend home buyers any higher!
They made the whole process feel less stressful and were there to help with anything we needed!
Every part of the build was a positive experience.
Quality at competitive prices
My experience with Homebuyers Centre started in November 2017, they kept me up to date while we waited for the land to title and we also had Monique assist us whenever changes were needed due to estate regulations, she stayed back after hours while we looked at different designs.
The build itself went very well, our project manager kept us up to date with every stage and there was very little that needed amending even after having a professional do the walk through with us.
Overall, the quality was better than I expected and we are happy with o...
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Best customer service I have ever experienced! I have never felt more at ease through the whole journey. Everyone had a wealth of experience and knowledge and was so kind. I couldn’t recommend more! The team has helped us design our dream home. I have never felt rushed through the process and loved all the communication. The finance team were incredible also.
Paul Innes was super easy to deal with!
From the moment we met our Sales Consultant Paul Innes, we felt his sincerity in helping us build our home. He has been super easy to deal with and I would highly recommend his service. Also, having Valentina Ilievska as our pre-starter has been a breeze. Valentina is fantastic!
Looking forward to seeing this home come to life!
Once the house construction started, it went smoothly and finished in stipulated time frame . I updated every week about next week construction details. House price competitive others. I highly recommend others to contact home buyer centres if your are planning to build house in near future. Overall, it was pleasant journey.
New home build.
The team at homebuyers centre were extremely helpful with the build process of our first family home and were always readily available to answer and assist with questions we had throughout the build. COVID was a difficult time to build for anyone, the team at homebuyers centre made it easy.
Such an amazing company! Love our Octave 18
We built our dream townhouse through Homebuyers Centre and are so thrilled with all aspects of the build. The home came out amazing but the customer service was amazing too. They catered to every question we had and any issues along the way that needed to be dealt with. Couldn’t recommend them enough.
First home buy made easy
Helpful with all email and phone calls.
No question was “stupid”
Always welcomed onsite
Always gave updates
This is my first house and from the first contact with the sale rep, everyone has been helpful.
I went on-site a number of times and was shown around and explained what everything was.
Not many issues with the final inspection which was good.
Satisfied as first homebuyer.
Job #104043 So far, it has been smooth sailing. The sales consultant Anand has been very accommodating. He was easy to contact with and even took us to the same model house for us to picture out our first home. The prestart consultant was also very helpful during the colour appointment despite doing it virtually.
Thoroughly enjoyed building our first home through Homebuyers. Friendly and professional people throughout the entire experience and good communication with us. There was a broken window that was replaced during the build and our oven replaced as it was damaged upon arrival. Workmanship is a high quality and attention to detail is excellent. As we did our final inspection, the site manager was noticing and marking things that needed to be fixed that we didn't notice as first-time builders.
Fantastic Team to deal with! 10/10 customer service
Homebuyers Centre was really easy to work with, from pre-construction, to the build and to post-construction. Their customer service is excellent! They communicated effectively and would always be prompt with their responses. They were flexible and adaptable to work around my work schedule. Even though I built my house through COVID, they still managed to finish the build in a timely manner. I couldn't be happier with this teams service!
Fantastic Team to deal with from start to finish !
Absolute fantastic team of staff at Homebuyers to deal with, from start to finish! Everyone was totally professional, always sending updates to keep me well informed of what was happening on site throughout the whole construction. A few defects at the final inspection with paintwork mainly, overall the quality of workmanship is fantastic. Dom acted on any defects quickly to have them rectified. Special thank you to Dom, Chantelle & Sarah for putting up with me, an exceptional team to deal with!
Everything we imagined
Really happy with the build and how our home turned out , awesome builders who were quick to get back to us if we needed anything , got the heads up if there were any delays during the build , got reports on every stage sent through form the builder because we couldn’t get a inspector cause of COVID
Smooth Building Process. Very much impressed by our site supervisor's work!
Sales Stage: We are happy with our sales consultant. The best thing about him is he was contacting us regularly during our build process to check how we are going. This shows that he does care for his customers.
Pre-build Stage: We had a couple of issues when we were trying to explain errors in drawings to our pre-start consultant. Either she or a drafting team didn't understand very simple questions and they were keep coming back to us with the same drawings. It was a bit of a frustrating time.
During Build: We feel so lucky to have our site...
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