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Homebuyers Centre Victoria

Homebuyers Centre Victoria

4.6 from 1,181 reviews · View Statistics
Listing monitored by Homebuyers Centre Victoria

Reviews

  • Build Stage
  • Customer Service
    3.6 (5)
  • Site Admin
    3.0 (5)
  • Timeliness
    3.6 (5)
  • Structural Integrity
    3.4 (5)
  • Plumbing & Waterproofing
    3.2 (5)
  • Electrical & Lighting
    3.6 (5)
  • Flooring
    3.4 (5)
  • Transparency
    3.0 (3)
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Janelle
Janelle Greater Melbourne (Inner), VIC
  • Verified

Construction is great, Pre construction is Poor.

published

The build was great and went by very smoothly. We had huge problems with out preliminary works consultant who neglected to tell us that our slab had to be situated 2 metres back due to council provisions. We were not made aware until after the final drafts were signed and we were stuck with a back yard that is 6m as opposed to 9m. All of our plans for our yard were no longer possible... to say we were severely disappointed and angry would be an understatement.

Customer Service
3/5
Site Admin
1/5
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria
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Wesley Meijer
Wesley MeijerGreater Melbourne (Metropolitan), VIC
  • Verified

Anything is great up until the moment the contracts are signed

published

Pre construction and design was a breeze, couldn’t fault it. Once construction started though things changed rapidly, we didn’t get the weekly build updates we were promised by our client liaison coordinator and had to chase our site supervisor for any queries to be answered. Since lock up We had issues with lost emails, wrong paint colours, Below average quality tradesmanship, less then adequate communication and now, 4 weeks Post handover, gutters have started leaking, screws fall out door posts, nails are coming through the carpet and so on. We didn’t get an inspection of the property until it was 99% completed even after many attempts to organise a time. In summary we feel it was a below average quality build.

Customer Service
2/5
Site Admin
2/5
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria
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Other Home Builders

 
 

0.0
(1,234)
Abdul W
Abdul WGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

First Home Buyer

published
Customer Service
4/5
Site Admin
4/5
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria
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Kristine L.
Kristine L.Greater Melbourne (Outer), VIC
  • 3 reviews
  • 3 likes
  • Verified

A bit disappointed

published

Our site manager ensure all defects will be fixed within 3 months after the hand over. Unfortunately, after we moved in , we have sent emails to Homebuyers more than twice to follow up. However these issues are still not resolved yet. Three stars because of we had very nice first home by homebuyers Centre but the second home is a bit disappointing.

Customer Service
4/5
Site Admin
3/5
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria

Hi Kristine, we will follow up with you privately to ensure you are just has happy with your second home as your first. Sorry to hear you are waiting for some items to be rectified post move-in.
Let's get this sorted for you. - Homebuyers Centre Team

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  • Verified

50/50: Poor paint and incomplete product

published
Customer Service
5/5
Site Admin
5/5
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria

Hi there, we're sorry to hear you have concerns regarding the paint on your home. We've sent you a private message so we can confirm your details and follow up with you. - Homebuyers Centre Team

Chet
ChetGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like
  • Verified

Good start and a mix experience

published
Build StagePost-Construction
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria
Chet
Chet
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  • Verified

Mixed feelings

published

The office/liaison staff have been helpful along the building process and happy to respond to any questions. We would highly recommend anyone building employ and independent building inspector to assess each stage of the build, as we encountered and still are encountering ongoing poor workmanship on the build which some of the items not meeting Australian standards, some site managers have been better than others at addressing these concerns and communicating. We did find that the company were not wanting to take any ownership of any of the defects so did make the building process stressful.

Build StageMid-Construction
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria

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shannbren
shannbrenBotanic Ridge
  • Verified

Urban Living Homebuyers Centre

published
Build StagePost-Construction
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria

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(1,234)
Sophia
SophiaMelbourne
  • Verified

Few hiccups but happy with the end result

published
Construction End DateAug 2018
Homebuyers Centre Victoria
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sam and fi
sam and fiMelbourne
  • Verified

Not Happy with the Final Experience!!

published
Construction End DateJuly 2018
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria
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  • Verified

Reasonably good

published

Quality was reasonable with some minor issues but mostly rectified. [name removed] provided good follow up to ensure all items were rectified. It was all ok until after we took over the keys. Just took over the house and found that external doors seal were not complete, allowing cold draft air into the house. One of the deadbolt locks could not be used and HB had to reorder a new set, which will take a week or more to arrive. Upon completion of concrete around the house, we discovered that the heater (which was installed on the day of handover) was leaking water. Currently awaiting these works to be rectifiredby HB.

Construction End DateJuly 2018
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria

Other Home Builders

 
 

0.0
(1,234)
Laura I
Laura IGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • Verified

Happy with my new home!

published
Construction End DateJuly 2018
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria

Thanks for your review Laura and congratulations on your new home!
We hope you enjoy many happy memories in your new home; let us know if there is anything we can do to help you post-handover. All our best - Homebuyers Centre Team

Laura I
Laura I
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  • Verified

Great at time of build but afterwards we had troubles

published
Construction End DateFeb 2013
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria
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Laura
LauraMelbourne
  • 2 reviews
  • Verified

Bit of a hard process, love the outcome though

published
Construction End DateMay 2018
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria
Laura
Laura
Samuel
SamuelWerribee
  • Verified

Great build, ordinary hand over.

published
Construction End DateFeb 2018
Homebuyers Centre Victoria
Homebuyers Centre V.Homebuyers Centre Victoria

Questions & Answers

David
David asked

how long will it take to start building once the land has titled

No answers
Nebha
Nebhaasked

Has anyone build indigo 25 with home buyers center?
What was cost of base build?

No answers
FreeSpirit
FreeSpiritasked

Hi there, we are looking to build with HBC, off the plan townhouse project in Donnybrook. Anyone here had experience with Resolve finance and long term contract? We are due to pay the 5% deposit soon but completion of project is not for several months. We have not yet seen the contract. I have asked about including a 'subject to finance' clause for peace of mind but have yet to hear back...

No answers
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