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Homebuyers Centre Western Australia (page 4 of 20)
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Craig SmeatonPerth, WA
- 2 reviews
- Verified customer
Thomas Burton 5 stars
Thomas Burton is our sales rep, always helpful and available for all questions we have asked, we are at the stage where our prestart is 6 weeks away, Thomas has made the process easy for us and we are very pleased with his service, we are building the 4x2 Lincoln and the choice has been easy with Tom's advice along the way, my wife and I highly recommend Thomas Burton to anyone who is looking at building with homebuyers centre WA, we are very excited and thankful, cheers Tom burton, absolute champion.
1 comment
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Chris AndrewsPerth, WA
- Verified customer
Claire has made the first stage of the building period stress free and exciting
I was a little Apprehensive about the whole building process and have heard some horror stories.
But Claire has been amazing she has gone through the process in great detail and has answered
any questions I have had. Her Professionalism Knowledge and customer service has been out standing and has kept well in formed of progress. I have no hesitation in recommending Her.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Chris,
Thank you for your wonderful review.... Read more
‘Stress-free’ and ‘exciting’ are among our favourite things to hear from our clients. Like you said, Claire takes her time to go through the building process with her clients to ensure you’re kept in the loop. She really does have a wealth of knowledge which is exactly what you want when you’re making a big decision like building a home. It’s also great to know that you wouldn’t hesitate in recommending Claire. We can’t wait to pass on this feedback! All the best for the rest of your building journey, we can’t wait to see your home come to life. Thanks again, Hayley Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Brilliant
I went in with not a clue about building a house or even knowing if it was possible for myself Claire has gone out of her way to get the ball rolling for me and constantly kept me in the loop with little check ups as well, beyond happy with the way she has handled this and would highly recommend to friends
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Shehan
We appreciate you taking the time to share your feedback about Claire. We love making people’s dream home a reality and to hear Claire has been able to do this for you makes us happy.... Read more
Claire is great with all her clients and ensures that they feel supported and guided throughout the whole journey. She also takes great pride in keeping you in the loop because it’s important for you to feel comfortable and confident with your decisions. You’re in great hands. It’s also great to know that you wouldn’t hesitate in recommending Claire. We can’t wait to pass on this feedback! Wishing you all the best for the rest of your building journey. Kind regards, Hayley Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
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Joel Pilbara, WA
- Verified customer
Good personal service
Great communications from Thomas Burton upon enquiring online he called me back within 15 mins not like the other companies I enquired with he has been friendly and been very prompt with my needs and awesome when I was picking a block to buy and gave me many options and at the end of that he found the block I was looking for and the price he gave me at the start is the price to built would recommend him to all my friends who want to build a new home great service Thomas
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Joel
Getting a call back within 15 minutes is awesome!... Read more
Like you said, Tom prides himself on promptly getting back to his clients and he’s always friendly. Getting your home design and location right is crucial and by the sounds of it, with the help of Tom, you’re about to build your dream home. It’s also great to know that you wouldn’t hesitate in recommending Tom. We can’t wait to pass on this feedback! Wishing you all the best for the rest of your building journey. Kind regards, Hayley Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
MusePerth, WA
- Verified customer
Great builder very helpful for first home buyer
Homebuyers were great Thomas Burton was so helpful every step of the way helping out with all the things that a first homebuyer needs to know in order to get the ball rolling to own my own home the journey has been absolutely seamless had no problems have referred Thomas Burton and homebuyers to everyone who has asked me about building a home
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Thank you for your wonderful feedback. We love hearing how our New Homes Consultant, Tom, equipped you with all the necessary information for you to feel comfortable as a first homebuyer.
Helping fi... Read more
rst homebuyers achieve their dream of homeownership is why we do what we do. So, it makes our day to hear Tom has helped you do just this.Similar opinion? Write a review on ProductReview.com.au!
ZachPerth, WA
- Verified customer
Excellent Service - Prompt Responses
So far Claire Callard has been awesome to work with. She has answered any questions I have had and has made the whole process a lot less stressful! She is always very prompt and professional in all of her responses and I am looking forward to hitting all my building milestones with her help along the way!
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Zach
Your review has made us smile!... Read more
We’re happy to hear that Claire has been a pleasure to work with. The building journey should be fun and exciting, so we’re here to make it as stress-free as possible for you. Claire’s dedication to her clients is second to none, so we are delighted, but not surprised, to hear how professional she has been. It’s so important to feel supported and guided through the building process, because we want it to be easy. Congratulations and welcome to the #homesweethomebuyers family. Wishing you all the best for the rest of your build! Kind regards, Hayley Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
Rob cavallaroPerth, WA
- Verified customer
100% flawless customer service
As a first home buyer/builder, the level of professionalism and customer service has been phenomenal. Right from my first meeting with Claire Callard of homebuyers centre has been terrific. She has been exceptionally helpful, honest and knowledgeable throughout the period of my application. But not to go unmentioned is also Louise Napier from resolve finance for her conbribution to the help and financial advice i have obtained from her throughout my application progress. The combined efforts of these two along with the support from Katie Southgate and Rebecca Hewitt have made my building experience this far so much less stressful and i could not ask any better of them. Quality service throughtout.
Rob Cavallaro
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Rob
Thank you for taking the time to write such a lovely review. We love that you’ve received ‘flawless customer service’!... Read more
From what you’ve said, the level of service you’ve received has exceeded your expectations, which makes us happy. Claire is great with all her clients and ensures that they feel supported and guided throughout the whole journey. It sounds like Louise has given you financial support and now you’re dealing with Katie and Bec, so you’ve got a great team surrounding you! Being a first homebuyer can be overwhelming, so it’s a relief to have the best people to make the journey stress-free and enjoyable. We can’t wait to pass on this feedback to the team! Congratulations and welcome to the #homesweethomebuyers family. Kind regards, Hayley Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
First Home Build
This is my first time building with Homebuyers Centre and building as a whole. I have Claire as my consultant and she has been absolutely fantastic. She has made me feel so comfortable and confident with the whole process - she has clearly explained everything that is involved. I appreciate the frequent follow ups as it has been giving me the reassurance, knowing that everything is going well. Claire is very patient, thorough, easy to talk to and approachable. I’m still in the early stages and am looking forward to the months to come!
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Denise
We appreciate you taking the time to share your feedback about Claire. We love making people’s dream home a reality and to hear Claire has been able to do this for you makes us happy.... Read more
Like you said, Claire treats her clients like friends, she is thorough and takes her time to help find what will work best for them and their lifestyle. Building your first home is a massive milestone, so it’s crucial to feel comfortable and confident with your decisions. You’re in safe hands. Wishing you all the best for the rest of your building journey. Kind regards, Hayley Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
Anita C.Perth, WA
- Verified customer
Second to none!
Our experience so far has been excellent! Dealing with Claire Callard from the beginning has made the experience so much easier. She has Rhine above and beyond for us and helped us with so many questions along the way. Can’t wait to start the construction to see it all unfold!
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Anita
Thank you for taking your time to share your feedback about Claire. ... Read more
By the sounds of it, Claire has helped with all your questions and supported you from the beginning which is great. We want your experience to be as easy and as stress-free as possible, so you can rest assured that we’ll be here to help you along the way. Enjoy the rest of your construction journey – we’re excited to see it all unfold too! Kind regards, Hayley Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
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- Verified customer
Great
Guarav is great. Up to this point he has been promt in responding and assisting with all questions and requests. With informed and honest feedback and advice, enables us to make better decisions and expect realistic time frames. Thank you so far Guarav for all you help and great advice.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Adrian,
Thank you for your review!... Read more
We strive to be as open and as transparent as possible with all of our clients to ensure you are kept in the loop at every stage of the building journey. It’s your home after all! You want to know what to expect at each stage. Wishing you all the best for the rest of your building journey and enjoy it! Your home will come to life in no time. Thanks again Georgia Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
YenPerth, WA
- Verified customer
Thank you, Mark, Andrew and Jo! Thank you, Homebuyers Centre!!!
They say first impression counts and that's exactly how I felt when I first stepped into Homebuyers Centre's office and met Mark. Owning my own house has been a long desired dream and finally it is now happening! From the beginning when I met Mark to Andrew getting my finance approved to now(I have just finished my Prestart), I’ve been very impressed and I'm just amazed at how the whole thing just moves so smoothly and swiftly. Now I'm really looking forward to the construction! A huge thank you to all incredible staff at Homebuyers Centre work...Read more
ing very hard and efficiently to service their customers. I truly believe I have chosen the right builder. It's kinda funny when I looked back because I wasn't supposed to meet Mark first. I was supposed to meet another builder, but he cancelled on me(twice!), but I thought let's meet with both builders then decide. In the end I chose Homebuyers Centre because like I said, first impression counts :-) As a newbie, I was very nervous and totally inexperienced so I needed someone who could guide me. Mark impressed me with his expertise, knowledge, warmth and amazing customer service. He always went well above and beyond and always took the time to explain everything and to always listen, not only about the house, but also some of my concerns that's related to my personal background cultures/beliefs and he found the solution to get a clearer answer which then helped me in making my final decision. Any questions I had, I could always just shoot him an email or send him a text and he would always promptly get back tome. He also gave me some pretty incredible inclusions and free promotions which I was told not many consultants did. This is the reason why I felt truly blessed to have him as my consultant. Also when I had my appointment for my tv/security systems, the guy over there even said he personally thought Homebuyers Centre is a better company because they give a lot more free inclusions than most other builders. Now that I have just been to Prestart, I can confidently say all of their standard inclusions are great quality so I personally didn't change much because I was happy with everything so it's up to you whether to upgrade for a bit of luxury. I also want to thank Mark for a specific request that he helped me with. I already signed off my final house plan, only to have to ask if he's able to pull it out again because I wanted to do some more changes. It's my mistake and I felt really bad, but Mark was very generous and understanding. He pulled it out and let me do the changes for one last time. THANK YOU THANK YOU, Mark! I am forever grateful! The house planning was fun, but to be honest, it’s also quite stressful for me HAHAHA, but in a good way and boy, I learned so much! I don't think every consultant is as generous, esp after everything has been signed off. So to all newbies out there, don’t do what I did! Discuss your plan with someone who has built a house and ask for advice before you sign. I also want to say a massive massive thank you to Andrew, my amazing broker!!! He worked really hard to get my finance approved and to apply successfully for one of the gov schemes I wanted to participate. Andrew always keeps me in the loop and is always readily available to answer my questions. Knowing that Mark and Andrew work closely together, I know I'm in safe hands and I am just glad that I keep everything in-house and let Andrew take care of everything for me. I have now just finished my Prestart which I enjoyed thoroughly and this brings me to the next person I really want to thank - Jo! Wow it's such a fun 3 hours meeting wither, choosing and deciding on all the selections. Jo has an amazing pair of eyes that I just don't have. I struggled with the colours but with her help, everything was sorted quickly. She matched all the colours for me, making wonderful suggestions, giving useful advices and tips and really got into it to get it all right and fast for me. She's so efficient and I was so glad to be her first customer that goes really adventurous with my colour selection for the kitchen :-) She answered all my questions in clear and concise way and just like that, it's all over. Way too quick! The online 3D portal was very useful and really prepared me well, hence the prestart became so much faster and less stressful. To all other staff I came in contact with, maybe not in person, but through email or phone, you guys are all amazing!!! I think this it! I'm super excited to see my slab goes down and to see my final house. Thank you again, Homebuyers Centre for making my biggest dream come true.1 comment
Homebuyers C.Homebuyers Centre Western Australia
Wow Yen, what a review! Thank you so much for taking the time to share your experience with Mark, Andrew, Jo and the team.
It was obviously meant to be, meeting our New Homes Consultant, Mark. And cl... Read more
early, we don’t have to tell you, but you are in great hands. Mark’s dedication to his clients is second to none. He’s been in the industry for over 19 years and has a wealth of experience and knowledge to share. We are thrilled to hear what an ease he has made your building journey.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Blake Garvey - 5 stars mate!
I am at the stage where my build plan has been finalized and my pre-start is booked in for next week. I have been working with Blake on the design and inclusions of the build since July 2020 when the building grants were first brought out.
Blake was recommended to me by a friend who's home I was also living in and that home was built through Home Buyers Center. The home is a few years old and the finish is just incredible. Not a settlement crack in sight and not to mention how happy the owner of that home is. Needless to say even though anothe...Read more
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Wow what a review Tiarna! Thank you.
We will be sure to pass your glowing feedback to Blake. Blake is such a wealth of knowledge when it comes to building so you have definitely been in safe hands wi... Read more
th him. Your home is going to look amazing! Such a great home design you have chosen. We can’t wait to bring it to life.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Great service From Callum
Great service We are only in the very early stages of the building process slab down in a couple of months we hope . We have Callum as our rep and he’s been excellent at answering our questions and sorting out any problems we’ve had. Looking forward to seeing our next home come together in the near future
Thanks all involved Phil and Jane
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Phil and Jane,
Thanks for your review! What an exciting stage of the building journey you’re at! Your dream home will come to life in no time. We love the home design you’ve chosen and we can’t wait to see how it all comes together.... Read more
Wishing you all the best for the rest of your building journey. Enjoy the ride! Kind regards, Georgia Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
Haitham KhaledPerth, WA
- Verified customer
Cannot wait to see the final product
Richard was very helpful and supportive during the presales process. He is very knowledgeable and answered all my questions in a very professional, honest, and way. He made the contract process very easy. My house now is under construction and I cannot wait to see the final product. So far, I am happy with the speed of the construction and the company's team. The only comment I have is the options for interior designs are limited. I wish if they can provide more options for the interior design (i.e. more door handles options, more colors for the ceramic, more options for the doors, light switches...etc).
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Haitham,
Thank you for your feedback. We love knowing how helpful and supportive our New Homes Consultant, Richard, has been throughout your building experience. We’re all about easy and stress-f... Read more
ree building experiences so we’re glad to hear your experience has been just this.Similar opinion? Write a review on ProductReview.com.au!
AlexPerth, WA
- Verified customer
Great Service
I originally sent a request for more information and Damien called me straight away to answer my questions. The whole process was amazing, with Damien providing me with all the information and some great inclusions. Eilidh made prestart a stress free environment and was extremely helpful with the colour and design processes. Cora has been keeping me updated throughout the whole construction journey with every part of the process communicated. A great team with a lot of knowledge in each area to be helping me achieve my goals of home ownership.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Thank you for your feedback Alex! We’re so happy to hear what an amazing building experience you’ve had so far and how helpful our team have been on your path to home ownership.
You are definitely w... Read more
orking with some of the best! Damien, Eilidh and Cora all have so much experience and knowledge to share, we can understand why your experience has been so smooth and stress free.Similar opinion? Write a review on ProductReview.com.au!
Find out how Homebuyers Centre Western Australia compares to other Home Builders
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KerwinPerth, WA
- Verified customer
Awesome service
Since the first meeting with Jess Scalise she has gone above and beyond to help me through the building process. From securing the land in the area I wanted to helping me design the house all within my budget. She truly cares about her clients and has taken the stress off building!
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Kerwin,
Thank you for your feedback. We’re all about being easy, trusted and affordable so it’s great to hear our New Homes Consultant, Jess, helped your find the perfect block and home design, all within budget! ... Read more
You’re definitely in safe hands with Jess. Like you said, you can tell she cares about her clients and will go above and beyond to make sure they are getting the home of their dreams. We can’t wait to pass on this feedback! Thanks again, Ashleigh Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
PgstPerth, WA
- Verified customer
Thanks Dan!
Dan worked hard managing mine and a friends build.. he swiftly replies and answers all questions in great detail.. no matter how pointless or repetitive, he assured me and made sure I knew exactly what I needed to know. I can’t thank you enough mate, for making a process I chose to take on in a short time so easy to deal with.
Once again Dan, thank you.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Thank you for sharing your experience with our New Homes Consultant, Dan.
When it comes to your home, there is no such thing as too many questions. We want to put your mind at ease and keep you in t... Read more
he loop. That’s why we’re so glad to hear Dan has done just this and made your building journey easy and stress-free.Similar opinion? Write a review on ProductReview.com.au!
ArtePerth, WA
- Verified customer
Luke and Tynaya are amazing!!
Luke and Tynaya at Homebuyers Centre have been absolutely amazing. Through such busy times, they have both been on call at all hours of the day and are always available to answer any questions we have about the building process. No matter how busy they have been, they have always made sure that we are on track and understand exactly what point of the process we are at, giving us all the help and guidance we need. They have always kept us up to date and cleared up any confusions we have along the way. We feel incredibly lucky that we got given Luke and Tynaya for our building process.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Arte,
Thank you for your wonderful feedback! It puts a big smile of our face hearing how happy you are with Luke and Tynaya’s guidance and communication so far. They really are a dream team here ... Read more
at Homebuyers Centre. With a passion for helping people bring their dream homes to life, Luke and Tynaya are always happy to answer and all questions you have and make sure you’re kept in the loop about your home.Similar opinion? Write a review on ProductReview.com.au!
Stephen and Jamie Perth, WA
- Verified customer
Extremely happy customer
From the moment me and my partner organised a meeting with Gaurav it was very professional and he made the entire process of choosing our home and land a pleasant and an Unrushed experience he was very knowledgeable and made us feel he wanted us to have the best home possible would definitely recommend homebuyers centre for first home buyers as there team make the entire process easy to understand and smooth process witch I thought would be stressful . Will build again in the future with the abn group as the process so far has been a great experience :) thank you so much
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Stephen and Jamie,
We appreciate you taking the time to share your feedback about Gaurav and the team. We love making people’s dream home a reality and to hear Gaurav has been able to do just this for you and your partner is amazing. ... Read more
Like you said, he really takes the time to get to know his customers and find what will work best for them and their lifestyle. You’re in great hands. And knowing you’re already thinking about building in the future with the ABN group makes our day. Wishing you all the best for the rest of your building journey. Kind regards, Ashleigh Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
Joanne PlumbPerth, WA
- Verified customer
Awesome Team
My son is currently building with Homebuyers and went through Jai Ferguson. Jai advised what was on offer from Homebuyers and the information I received made me decide to build with them also. I am at the early stages of my build and have nothing to complain about so far. I have only been dealing with Jai and so far, he has answered all my questions some have been at ridiculous times of the night and he has dealt with any of my requests to the best of his ability. He has been so patient and more importantly very knowledgeable, he got rid of...Read more
any of my uncertainties. My son just recently had prestart and Jai made the effort to come and see us both to check that everything was going ok. I cannot recommend this guy enough. Prestart was exciting, we were lucky to have Jo Cunningham guide us through, she was on the same wavelength which was excellent, and we came away very pleased. I can’t wait to do my prestart, I know exactly what I want and I hope I get Jo Cunningham to assist me. It really helps when you have a team who have the knowledge and can help you through the process, it made it easier for us. Thank you guys you’ve been awesome.1 comment
Homebuyers C.Homebuyers Centre Western Australia
Wow! What a review!
Thank you so much Joanne for your kind words.... Read more
What an exciting time for you and your son, both starting your building journeys at the same time. We’re sure you’ll be fighting over who hosts family gatherings once your amazing homes come to life! We are not surprised with your feedback about our New Homes Consultant Jai. He is so knowledgeable and dedicated to helping every one of his clients achieve their dream of home ownership, whatever time of the night they call! You’re also right about our Preconstruction Coordinator, Jo. Like the rest of our Prestart team, she is an absolute star when it comes to Prestart! Your son was definitely in safe hands and you will be too when it’s your turn. This is such an exciting journey your family is on and we are so happy we have been able to make it easy and stress-free. After all, it’s supposed to be fun! We are looking forward to watching both of your dream homes come to life. Thanks again Georgia Homebuyers CentreSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Thaarak c.asked
Hi there,
We have a massive ceiling sagging in our living area, there is no water damage. the reason seems to be a common defects as per Building commission report with the problem predominantly happened for properties built between 2005 to 2009. Our property has been built by Homebuyers centre, we were asked to contact the builder to see if the builder can look into the problem. Will you be keen to know what the problem is and look at solutions. Thanks
6 answers
Homebuyers C.Homebuyers Centre Western Australia
Hi Thaarak, thank you for reaching out. We can definitely look into this for you. Could you please send us a private message with your full name, job number (or address of the build), and best phone or email to contact you on? Chat soon. Thanks, Homebuyers Centre
Hi there,
I was assigned a job number (Job# 11009) and i have been in touch with your maintenance team but no response from them after being in constant touch with them.
The whole ceiling has gone into total collapse stage within few days of raising this issue to the maintenance team.
Is 14 years a reasonable period for a ceiling to collapse? The reasons sighted by the maintenance team clearly show that you are finding reasons for not accepting poor workmanship sighted by our independent assessors. The reports have been passed to the maintenance team as well.
Can HBC show some morals and take responsibility, provide a resolution on fixing a major ceiling collapse issue. These are not aesthetic complaints, these are really hazardous and essential issues that require immediate action.
Waiting to see if you are really genuine builders and how you treat your customers.
If response is not satisfactory i will be escalating this matter further.
Regards
Thaarak
Homebuyers C.Homebuyers Centre Western Australia
Hi Thaarak,
I understand our Building Manager has sent you some correspondence with an update.
Thanks,
Homebuyers Centre
Jack B.asked
Hi all just wondering if anyone has been given landscaping and fencing vouchers through homebuyers center do there trades need to do the work or can you hire your own trades to do the fencing and landscaping and pay them with the vouchers
1 answer
Homebuyers C.Homebuyers Centre Western Australia
Hi Jack, we recommend touching base with your land developer in regards to fencing and landscaping, as it is usually part of your land contract. If you have any other questions, please do not hesitate to contact us. Thanks, Homebuyers Centre
Catasked
If I have an issue or concern in regards to my dealings with Homebuyers Centre - Western Australia. Who can to contact to discuss my concern with, and have it addressed? Thank you.
1 answer
Homebuyers C.Homebuyers Centre Western Australia
Hi Cat, sorry for the delay in getting back to you. For any concerns, please email customerservice@homebuyers.com.au and a member of our team will be in contact with you.
Kind Regards,
Homebuyers Centre
Details
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Homebuyers C.Homebuyers Centre Western Australia
Hi Craig
Thank you for your wonderful review.... Read more
Hearing that your experience has been ‘easy’ and you’ve received ‘5 star service’ is music to our ears. Like you said, Tom is a champion and he takes his time to go through the building process with his clients. Getting your home design right is crucial and by the sounds of it, with the help of Tom, you’re about to build your dream home. It’s also great to know that you wouldn’t hesitate in recommending Tom. We can’t wait to pass on this feedback! All the best for the rest of your building journey, we can’t wait to see your home come to life. Kind regards, Hayley Homebuyers Centre