Easy and efficient
Great experience and wonderful, prompt service from the get-go. My customer service representative, Sharn, was responsive to my needs and was quickly able to resolve any questions or concerns I had. No delays and great communication throughout.
Very efficient and helpful - but watch the timing
The application and approval process was easy and well organised, the online tools very well designed and the availability of and service by staff (in my case Tenille) truly excellent.
Online service, staff and interest rate deserve 5 stars, unfortunately they or the actual financier in the background (FMS) delayed both the contractually agreed "Finance Date" (due to a valuer not being available in a timely manner) as well as didn't manage to meet the settlement date (one day late due to an issue in their system).
While they communicated well a...
As promised and quick online process
Came to know about homeloans.com.au with around 3 weeks into settlement and they promised they would process my application during that time compared to other lenders who asked for 2 weeks processing and 2 weeks settlement lead time.
And homeloans.com.au made their promise good and everything went smooth online. Really liked their communication, prompt email responses and quick availability of customer care agents.
My overall experience was fantastic!! Communication was Anastasia and the other staff was Awesome... My reason also for the 4 star was some of the documentation being asked of me was hard to understand so there was a bit of emailing backwards and forwards with the staff from Resimac.. Overall great service and interest rate...
Great outcome after a tricky loan process
Had 4 loans to refinance and it was tough, it took much longer than expected but had some expert support from Anastasia and Maria along the way. Very happy with the outcome though, would be an even better experience with an app to use. I've also just spoken to Glenys who has been wonderful in organising the loan setup with me .
Happy with service, would be a return customer
I was happy with the level of service received. The only reason it was 4 star was I felt some of my documentation was not received and had to be sent twice or if it was received and was sufficient, I was not advised so I was not always sure where my application stood. The time between offer accepted to unconditional approval allowing exchange was longer than anticipated but we were not in a rush. As everything was online / digital, it made the process so much easier than loans I have had in the past. Should I need another loan in the future, I would be a returning customer to Home loans. Their rates are also comparatively low.
An exemplary service
Refinanced investment loan to homeloans.com.au and was so satisfied with the process and service provided by Tenille that, within a month we also refinanced our owner occupied loan. The second time, the process was even more efficient, as we're already familiar with the requirements, but the level of assistance continued to be exemplary. We are now considering purchasing our next home and will definitely reach out to Tenille at homeloans.com.au. Thank you for your service and patience with dealing our queries!
Very helpful staff
The home loan specialists were all very helpful and I never had to wait long on the phone. Maria, our main specialist was extremely helpful. The process was more difficult and complicated than the website leads you to believe and takes a lot longer than you think. This was misleading. However, the staff helped and talked me through everything.
My life savers.
Rachel and Harry have helped me twice with refinancing. The first time was a struggle due to the circumstances, but Rachel never gave up on me and the outcome was a success. 5 years later she and Harry helped me once again to refinance and consolidate my debts at a lower rate which has saved me a $1000 dollars a month. Allowing me to live within my means and have a life. Can't thank them enough for everything they have done for me.
Competent and transparent throughout the process
From our initial enquiry and throughout the process to the mortgage approval, we received consistent and clear guidance on next steps and timelines. The team has been supportive, and Maryam has always been responsive and fast in answering our questions. Thank you. We can highly recommend it.
First home loan...and not the last
Very straight forward seamless process from start to finish. Sharn was helpful and work his magic well to manage the process within the required time frame. In general no complaints about the process and the response was great too.
Will definitely go with them again in the future loans if I ever get to that stage. The interest rate was amongst the best you can find in the market.
Process took less time than I thought it would!
I can't fault Sharn Yum Rameka & the team at homeloans.com.au.
It was an easy, straightforward process with clear instructions along the way through all steps.
We wanted to remove the guarantors from our old loan & also consolidate another loan in as well. Right from the "How much can I borrow" calculator (probably the best one I've used) we were provided with very accurate estimates of what we could borrow, costs involved, which were minimal, & the monthly repayment amount.
The interest rate provided early in the process was also spot on & d...
Excellent Professional Service
Sharn Yum-Rameka is an absolute professional to deal with. Great support from the very initial conversation until finalising the process. It was easy to communicate with Sharn. Happy with the service.
Anastasia, Tenille and homeloans have been awesome
Really helpful, no nonsense, got a refinance and a home loan pretty seamlessly. The upload process takes care of a lot of the work, and you just need a couple of calls and emails. The interest rate is the best around for owner-occupier. Highly recommend.
Efficient and streamlined process
Great experience and customer service, from the initial conversation with Hannah to finalising the refinance loan. Communication was very clear, and the online process was simple and seamless. Coming over from State Custodians which were great, this team was just as professional, helpful and super efficient! Thank you to all involved in making this a smooth and pleasant transition!
Questions & Answers
How much are your valuation fees and other bank fees when refinancing an existing investment property
Hi Gerrie, Good afternoon, I refinanced 3 investment property loans with Homeloans.com.au & I paid nothing. (No valuation & No bank fees). I found very transparent loan structure. H Singh
How soon do Homeloans.com.au passed the recent low rate by the Reserve Bank to all their customers? Thanks for replying.
Get an answer from our members and homeloans.com.au representatives
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