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homeloans.com.au

homeloans.com.au

5.0 from 18 reviews · View Statistics

Reviews

5.0

18 reviews
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Excellent Service

published

Am currently working through the application process. Refinancing for the first time after 13 years with my previous bank. Amazing service, clear and prompt communication, hassle free. Should have done this years ago.

Incentivised ReviewNo
Scot

ScotSouthwest, VIC

Great communications, Easy to deal with

published

Maryam S the lending specialist could not have been more helpful. She address any of my concerns and took all my phone calls, answering any questions I had. She was very quick to followup how the loan process was progressing and kept me informed. The loan process itself was easy. I highly recommend these people and their loan products.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
See all answers
Manojkumar

ManojkumarPerth, WA

  • 2 reviews

Outstanding customer service and attractive interest rates than ever

published

The day I put forward my request for refinance, soon I was contacted by a Lending Specialist (Maryam S). I was well guided during entire process. Even though during pandemic situations, staff was well placed with minimal wait time on the call/clarification. No surprises nor additional costs incurred during this process which was a plus point. Great interest rates offered at the time as compared to other lenders. I would certainly recommend this to other who are looking to refinance.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateNovember 2020
Loan used forInvestment Property
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Steve L

Steve LGreater Melbourne (Outer), VIC

  • 2 reviews

Home Loan Refinance Made Easy

published

We were delighted with the straightforward and relatively easy process to refinance our existing home loan from Macquarie Bank.
The homeloans.com.au team were terrific to deal with and our loan consultant (Hannah) was always willing to help and answer any questions that we asked.
So far so good, we now have a much cheaper mortgage and as an added bonus, homeloans.com.au have also passed on the latest RBA rate cut in full on our mortgage!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeLine of Credit
Loan Start DateOctober 2020
Loan used forRefinancing
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
Michael

MichaelHunter Region, NSW

  • Verified customer

Excellent service

published

We recently received a loan for an investment property from Homeloans.com.au. at a highly competitive rate. From our initial inquires to settlement, loan specialist Maryam was absolutely wonderful in guiding and assisting us through the whole process. Any questions we had were answered promptly in a friendly manner. We are very satisfied with our dealings with both Maryam and Homeloans.com.au and would highly recommend them to others who are seeking a home loan.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateOctober 2020
Loan used forInvestment Property
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
Suzie H

Suzie HSouth East Queensland, QLD

  • 11 reviews
  • 3 likes

Professional, friendly and efficient service

published

From the time Tenille answered my call she has been outstanding. Tenille took the time to ask questions relating to my needs and whilst she couldn’t provide advice her support was much appreciated. Tenille provided a professional service whilst being interested in my work with vulnerable men and women. Thank you Tenille for walking the journey with me to enable me to buy my apartment. You have been amazing to work with.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateOctober 2020
Loan used forSecond Home
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
Kneill

KneillSydney, NSW

Five star service from Tenille Hahn!

published

Not only did I receive an excellent rate, in addition to an offset account for each loan, I was thoroughly impressed with the customer service I received from mortgage specialist Tenille Hahn! I refinanced 3 loans and purchased a 4th all during the same account opening process with Tenille’s assistance. My annual savings will exceed 7k, so I am well impressed!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateOctober 2020
Loan used forRefinancing
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au

We are very pleased with the service and competitive rate

published

We had Maryam assisting us with our loan application from the start through to formal approval. Maryam communicated well with every step in the process to refinance our loan and now we are looking to obtain another loan through homeloans.com.au. When we spoke to the lender we are discharging from, they told us we wouldn't get a good service elsewhere - We achieved a better rate and service with homeloans.com.au.

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
Amal J

Amal JGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Smooth Process

published

My loan has been formally approved and yet to be settled. So far the loan submission and approval process has been extremely smooth and efficient. Maria has been keeping me informed on the progress regularly. Interest only rate is the best in the market. I was very skeptical at first but extremely happy now.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
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Great service, Simple process

published

Right from the start the service has been exceptional. Contacting via email has been fast and replied to in short time. Phone calls have been answered with all matters dealt with easily. A very competitve interest rate with much better service than our previous big 4 lender.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
Saman Perera

Saman PereraGreater Melbourne (Metropolitan), VIC

Excellent Service

published

homeloans.com.au have a great rate and 100% off set account. Their rate is 0.5% lower than my current bank loan rate.
I received an excellent service from Maryam, who was my lending specialist from homeloans.com.au. Loan process was so fast and everything went very well.
I highly recommend them.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
Matt

MattGascoyne, WA

Skeptical at first, but passing all tests!

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
Cassie Ford

Cassie FordSydney Surrounds, NSW

Amazing Experience, kind, friendly and professional

published

Tenille was amazing, making the entire process easy and stress free, after what had been a very stressful and drawn out experience with another company. Tenille submitted our documents in the morning and by the afternoon we had conditional approval. Tenille was easy to contact and kept us up to date throughout the entire process. We would definitely recommend them!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
Carly B

Carly B

  • 3 reviews
  • 1 like

100% Recommend!

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
caroline.hughes.33483

caroline.hughes.33483Western Australia

Definitely recommend!

published

Efficient, polite and easy to communicate with. No lengthy wait times on the telephone unlike my bank! Would definitely recommend. Answered every question I had and kept me up to date with progress.

Incentivised ReviewNo
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
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Very pleased

Very pleasedMelbourne

  • 2 reviews

Great experience

published

Sharn looked after us and our application to refinance extremely well. He was very helpful and kept us up to date with the progress. The whole progress was quite easy and well managed by home loans.com.au at each stage. Much better than the experience I had from when I approached one of the major four. Thanks Sharn.

Incentivised ReviewNo
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
Rod

RodSydney Surrounds, NSW

Professional and Friendly Service

published

Anastasia looked after us extremely well throughout, providing prompt, friendly and professional assistance at every step. Requirements were clearly explained. Very happy with the process and the rates offered. Highly recommended.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeSplit
Loan Start DateSeptember 2020
Loan used forRefinancing
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au
Ruzica Markovic

Ruzica MarkovicSydney, NSW

Great & easy loan approval process with Sharn

published

The application process was very easy and straight forward. The lending specialist Sharn was very helpful and prompt and it was a pleasure to work with him through this approval process.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateSeptember 2020
Loan used forSecond Home
See all answers
1 comment
homeloans.com.au
Jenneth O.homeloans.com.au

Questions & Answers

jeneral

jeneralasked

How soon do Homeloans.com.au passed the recent low rate by the Reserve Bank to all their customers? Thanks for replying.

No answers

Get an answer from our members and homeloans.com.au representatives

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