Great communications, Easy to deal with
Maryam S the lending specialist could not have been more helpful. She address any of my concerns and took all my phone calls, answering any questions I had. She was very quick to followup how the loan process was progressing and kept me informed. The loan process itself was easy. I highly recommend these people and their loan products.
Outstanding customer service and attractive interest rates than ever
The day I put forward my request for refinance, soon I was contacted by a Lending Specialist (Maryam S). I was well guided during entire process. Even though during pandemic situations, staff was well placed with minimal wait time on the call/clarification. No surprises nor additional costs incurred during this process which was a plus point. Great interest rates offered at the time as compared to other lenders. I would certainly recommend this to other who are looking to refinance.
Home Loan Refinance Made Easy
We were delighted with the straightforward and relatively easy process to refinance our existing home loan from Macquarie Bank.
The homeloans.com.au team were terrific to deal with and our loan consultant (Hannah) was always willing to help and answer any questions that we asked.
So far so good, we now have a much cheaper mortgage and as an added bonus, homeloans.com.au have also passed on the latest RBA rate cut in full on our mortgage!
- Verified customer
We recently received a loan for an investment property from Homeloans.com.au. at a highly competitive rate. From our initial inquires to settlement, loan specialist Maryam was absolutely wonderful in guiding and assisting us through the whole process. Any questions we had were answered promptly in a friendly manner. We are very satisfied with our dealings with both Maryam and Homeloans.com.au and would highly recommend them to others who are seeking a home loan.
Professional, friendly and efficient service
From the time Tenille answered my call she has been outstanding. Tenille took the time to ask questions relating to my needs and whilst she couldn’t provide advice her support was much appreciated. Tenille provided a professional service whilst being interested in my work with vulnerable men and women. Thank you Tenille for walking the journey with me to enable me to buy my apartment. You have been amazing to work with.
Five star service from Tenille Hahn!
Not only did I receive an excellent rate, in addition to an offset account for each loan, I was thoroughly impressed with the customer service I received from mortgage specialist Tenille Hahn! I refinanced 3 loans and purchased a 4th all during the same account opening process with Tenille’s assistance. My annual savings will exceed 7k, so I am well impressed!
We are very pleased with the service and competitive rate
We had Maryam assisting us with our loan application from the start through to formal approval. Maryam communicated well with every step in the process to refinance our loan and now we are looking to obtain another loan through homeloans.com.au. When we spoke to the lender we are discharging from, they told us we wouldn't get a good service elsewhere - We achieved a better rate and service with homeloans.com.au.
My loan has been formally approved and yet to be settled. So far the loan submission and approval process has been extremely smooth and efficient. Maria has been keeping me informed on the progress regularly. Interest only rate is the best in the market. I was very skeptical at first but extremely happy now.
Great service, Simple process
Right from the start the service has been exceptional. Contacting via email has been fast and replied to in short time. Phone calls have been answered with all matters dealt with easily. A very competitve interest rate with much better service than our previous big 4 lender.
homeloans.com.au have a great rate and 100% off set account. Their rate is 0.5% lower than my current bank loan rate.
I received an excellent service from Maryam, who was my lending specialist from homeloans.com.au. Loan process was so fast and everything went very well.
I highly recommend them.
Skeptical at first, but passing all tests!
I was pretty skeptical at first about refinancing our house from a big 4 bank to these guys. I use a few other 'online' banks, but none could come close to Homeloans.com.au rate (2.54% at the time of writing, a touch better than our current 3.69%!), so I took the plunge. They have fantastic communicating keeping you up to date as things progress. I had read a review that they were very slow to lower their rates with existing customers, but lo and behold, we had signed all the paperwork and awaiting settlement and they rang to say our rate had b...een cut already! We are currently awaiting settlement, so I guess time will tell how the service holds up, but for now, I am recommending them to everyone! My only concern would be that they don't seem to be listed with the Federal Government bank deposit guarantee, so while we got a free offset account on the loan, I don't think we will use it.
Amazing Experience, kind, friendly and professional
Tenille was amazing, making the entire process easy and stress free, after what had been a very stressful and drawn out experience with another company. Tenille submitted our documents in the morning and by the afternoon we had conditional approval. Tenille was easy to contact and kept us up to date throughout the entire process. We would definitely recommend them!
We have worked with the major banks, smaller credit unions and mortgage brokers and none of them come anywhere near to the service and deal we got with homeloans.com.au.
I took to the internet when a mortgage broker couldn't get us what we needed and our current lender (one of the big banks) couldn't offer a better rate and found homeloans.com.au. We're so glad we did!
The process was easy, transparent and the customer service we've received has been second to none. Sharn was fantastic, keeping us up to date via phone, email and texts.
Sharn looked after us and our application to refinance extremely well. He was very helpful and kept us up to date with the progress. The whole progress was quite easy and well managed by home loans.com.au at each stage. Much better than the experience I had from when I approached one of the major four. Thanks Sharn.
Professional and Friendly Service
Anastasia looked after us extremely well throughout, providing prompt, friendly and professional assistance at every step. Requirements were clearly explained. Very happy with the process and the rates offered. Highly recommended.
Great & easy loan approval process with Sharn
The application process was very easy and straight forward. The lending specialist Sharn was very helpful and prompt and it was a pleasure to work with him through this approval process.
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