2homeloans.com.au

homeloans.com.au

 Verifiedhomeloans.com.au
2homeloans.com.au
3.7

126 reviews

PositivevsNegative
67% · 8440 · 32%

Reviews

126 reviews
Berr J
Berr J
 

Efficient and simple to deal with!!

Fantastic customer experience from Homeloans.com.au. They understood my needs and went above and beyond to get the job done. Rhowell was always there make sure the process was efficient and simple. Very satisfied with the outcome. Show details
don48
don48Hobart, TAS3 posts
 

Very good communications, great service and great rate

Refinanced at a rate of 2.04% for an investment property, amazing but it also has an offset account, brilliant. Could you ask for more for an investment loan.
Charlotte Morgan Lending Specialist, was great to deal with and guided us through the process. There was a fair bit of paperwork involved and a few bumps but easy fixed. Highly recommend Homeloans. Show details ·  1
Application Process
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Consumer
Consumer
 
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Val A
Val ASydney, NSW
 

Excellent Service and Low Rates

Outstanding service from Tenille and the team at Homeloans. Not only did they have the lowest rates the customer service was second to none. They were very helpful and so friendly. Tenille guided me through the whole process, answered my questions and turned it around quickly. I am truly grateful for their help, advice and effort. I would use them again. Highly recommend Homeloans.
Charlie T.
Charlie T.Greater Melbourne (Inner), VIC2 posts
 

Beyond helpful

Anastasia was beyond helpful and able to approve my loan in record time despite some hiccups. She worked hard and kept me in the loop to get it all sorted. I cannot recommend this company enough. And of course, you cannot beat their rates. Show details
Tea
Tea
 

The word “Brilliant” about covers it

We refinanced with homeloans.com.au almost a year ago. we could not be happier! Switching from St George saved us $150 a week in repayments, never mind the countless admin fees we no longer pay!

A 100% offset account means we have the option of keeping the cash in our pocket while decreasing the interest we pay.

To find they dropped our interest again, without us having to call and negotiate, is the cherry on top.

The refinancing process was simple, easy to navigate and the staff were very helpful and the access to members advantage has helped save us a few dollars on some gift cards and electrical goods.

If you’re thinking about it, do it! You won’t regret it! Show details

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Ehsan S.
Ehsan S.South East Queensland, QLD7 posts
 
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Benji
BenjiSydney, NSW
 
Bj B.
Bj B.Greater Melbourne (Inner), VIC
 

Feees

Been a customer for about a year. Took ages to actually get the loan. Had to jump through alot of steps. Mostly me calling them to chase up what's going on. Loan only started moving when I said it something didn't happen today I was going to go with another lender. Now for late fees. If you miss a payment you'll be hit with a 55 dollar dishonour fee. Fair enough. But if you make a seperate payment instead of your direct debit you'll still be charged the 55. Called up to clarify, lady on the phone was lovely said she would chase it up and get back to me. Which she did, to tell me I'll still be charged. Overall 2/5 fine if you just want a loan, if you need any flexibility be prepared to pay for it. Show details
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HMS
HMSSydney, NSW
 

Awesome service and rates

Just refinanced our property and was totally smooth transition. Online app process was easy and Hannah was great at answering any questions and kept us up to date as our loan progressed.

The best thing is that they promise to keep rates for existing borrowers the same as new which means don't have to worry about keep refinancing or haggling for lower rates anymore. Show details

yes
yesCentral West, NSW6 posts
 

Best loan company ever dealt with / we are investers

I was with a well know loan supplier . We switched our loan over may this year better rate and service 10plus never been happier is paying off a home loan well done guys . The switch was painless and any request we have made is so easy cannot thank you enough Show details
Asogan
AsoganGreater Melbourne (Inner), VIC
 

Outstanding Service

Outstanding service from Anastasia at Homeloans
Anastasia made the entire loan application process easy and simple
I was amazed at how she followed up a day after i went to auctions to see if i was successful in making a bid
Communication and explanations were outstanding Show details
Sharni
SharniNorth-West & West coast, TAS2 posts
 
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Customer Service
Brett D.
Brett D.Far North Queensland, QLD
 

Great service from the application team

We were expertly shepherded through the application process by Hannah McNeill and her colleagues in the application team. Hannah and the team were always friendly, polite and knowledgeable. I would recommend them to anyone. Show details
TCS
TCS
 

Great rates, good service

Easy to deal with, understood my needs even though they weren't standard. Was able to work through various solutions to provide the best outcome. Very responsive with communication without much delay.
Very happy with overall exprience and would use them again. Show details
Nathan and Sarah K.
Nathan and Sarah K.
 

Quick, simple, supported all the way

Questions were answered quickly and advice was always relevant. There were no hidden costs or extras. We've used homeloans.com.au for two of our properties now and we'd use them again! Show details
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William
WilliamGreater Melbourne (Metropolitan), VIC
 

Great rates and fantastic customer service by Hannah McNeil

I refinanced my owner occupied and some IPs with Homeloans.com.au. Not only did they have the lowest rates I could find but the customer service from Hannah was amazing. She guided me through the whole process and answered all my questions. Hannah was there to hold our hand from the very first call to the formal approval. She's a real asset to the company, being very patient and accommodating. I won't hesitate to refer friends as well as use Homeloans.com.au again. Show details
StW0773
StW0773
 

Very Quick Turnaround and Easy Online Process

Really straightforward online application process and great customer service from Chris and team. Loan approval in just two weeks, and simple online document signing made this a really easy thing to do. Best interest rate on the market means my home loan will be paid off about a year sooner...!
Very Happy. Show details
Lachlan
Lachlan
 

Excellent customer service from Anastasia

Excellent customer service from Anastasia.
She epitomised good customer relationship building. She illustrated a calm and patient demeanour in dealing with me, she also demonstrated very good empathy and explaining the product to me. I would 100% recommend homeloans.com.au, however they need to do the following:
1) create a mobile phone application
2) initiate a pay anyone function.
I understand these are both underway. Show details
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Steven B.
Steven B.South East Queensland, QLD3 posts
 

Got us through again

Maria has done a purchase, refinance, and another purchase for us and will ask for her personally in the future, great job. Always available and kept us informed all the way Show details
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Not applicable
Not applicable
 

no one else could assist me with my loan requirements but homeloans could!

Maria was excellent and the application process easy. I couldn`t get my loan structure set with mainstream lenders but Homeloans could with application to final approval in a week. I highly recommend Homeloans Show details
Suneeth Rao
Suneeth Rao
 

Awesome experience so far

What a fantastic gesture!, just received an email from homeloans.com.au to advise they are reducing the interest rate on our existing home loan by 0.25% and we didn't even ask! Simply because they have reduced the interest rate for the same mortgage product we have for their new customers. Treating existing customer as new customer. Wow!! Thanks homeloans.com.au we really appreciate and I'm sure other existing customers will be just as pleased. Show details
Steve L
Steve LGreater Melbourne (Outer), VIC2 posts
 

What An Amazing Surprise!

Wow, just received an email from homeloans.com.au to advise they are reducing the interest rate on our existing home loan by 0.25% and we didn't even ask!
Why?
Simply because they have reduced the interest rate for the same mortgage product we have for their new customers.
How cool is that!
Thanks homeloans.com.au we really appreciate this gesture and I'm sure other existing customers will be just as pleased. Show details
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Customer Service
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Minh H
Minh HSydney, NSW2 posts
 

They dropped my rate

What a great surprise to find out they have dropped my rate. Great lender. Ever since I switched from St George Bank I have never been happier. Keep up the great work. Highly recommend this online bank. Show details
Georgina
Georginamelbourne3 posts
 

homeloans.com.au just get it

As a very happy existing customer I get all the benefits of a new customer. All homeloans customers get the Fair Go guarantee, which means all customers get the same rate - new or existing. In the market for a home loan check you must consider homeloans.com.au Show details
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Tara K
Tara K2 posts
 

Great rates and customer service

I just received an email that informed me that since the company reduced the rate for their new customers, exiting customers like me will also get the benefit.
Apart from the wonderful experience I had so far with everything this was just icing on the cake.
Thank you for no fuss, straight forward process. Show details
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David
DavidSydney Surrounds, NSW2 posts
 

A lovely surprise!

I was very pleasantly surprised when I noticed my variable investment loan interest rate was reduced from 2.29% (already great) to an amazing 2.04%. Because homeloans.com dropped the rate on the product they decided to pass it onto me as well. Fantastic idea and greatly appreciated! David Show details
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Alan T
Alan TSydney5 posts
 

Wow, what great customer service and thank you for looking after me!

Homeloans.com.au are a pleasure to work with. From my first application till settlement, they have always been so accommodating and thoughtful throughout the process. They value me as a customer! Show details
Charles
CharlesSydney, NSW14 posts
 

Rate cut today, legendary!

Just received an email notifying me that the interest rate of my variable loan has been cut. As they perfectly put it, they don't have to but they want to. What a heart warming statement. On top of that, it's not just a one off kindness, it's a result of a policy that rewards loyalty instead of only focusing on bringing in new customers. Now that's a policy I can get on board with. In fact, I think that is a fair policy that everyone should follow.

The saving is nice, but what's even better is the feeling of being given a fair go. Well done homeloans.com.au, what a legend! Show details

Nikki
Nikki
 

Absolutely amazing!

So easy to deal with and response timeframes are so fast. Best rates around with no ongoing fees! The only thing they need and an app to make it easier to access your loan. Show details
santhosh a.
santhosh a.Greater Melbourne (Metropolitan), VIC
 

Friendly, Transparent, smooth and very Quick overall Excellent

As I am not a broker, just a customer ,I am really HAPPY with the Homeloans, Starting from the application process till the settlement, Quick and Professional response and transparent process. Competitive rates, would highly recommend to friends and others, If you are ready with all the documents process with be quick, I did refinance 2 of my investment property. Best fixed rates IO I would get in the Australian loan market. Show details
Sunny Singh
Sunny SinghSydney, NSW
 

Great Customer Service - Refinanced

Maria - Lending Specialist, was great, Australian based call center. She kept me informed on the progress of my application from start to the finalisation. Email enquries were clear and to the point, e.g. what documents are required. Show details
Igor
Igor2 posts
 
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Hi Igor, thank you for your feedback. We will message you privately to see if there is any way we can assist.

alamc
alamctoukley26 posts
 

Don't waste your time with this outfit

Would not count income from 3 other unencumbered rental properties, funny that because the ATO does, claimed the rent from 2 encumbered rental properties seeking refinance on would not service the loan, that's funny too because they have been servicing the current loan for the last 4 years at double the current interest rate Show details
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Zeenath K.
Zeenath K.
 

Perfect place to apply for home loan

I have tried home loan with few financial institution, however once there is a small reason to push back, the loan is immediately rejected. Homeloans truely have common sense approach work with us on the requirements. Maryam was helping me on my home loan, she knew what she was talking about and helped through until I received the formal approval. What impressed me more is that there was a hard deadline for my settlement, there was delay from my end to arrange for funds. When requested to expedite it wasn’t treated as “that’s your problem” all possible was done to expedite.  Show details
Matt C
Matt C
 

Great communication and questions answered

My experience in refinancing my mortgage to homeloans.com.au was excellent. From my first phone enquiry, the lady I dealt with stayed as my contact throughout the journey. The application process was not onerous at all, and actually proceeded quite quickly and smoothly. This was a dream compared to my previous experience with other lenders and brokers. I found the company kept the communication levels up all the time, and ultimately my loan was approved and mortgage was financed without a hitch. Matt C. Show details
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Ryan
Ryan
 

Amazing Customer Service

A big shout out to my customer service representative Tenille Hahn. She has made my refinance application and approval process so easy. She went above and beyond working past close of business for me and answering any questions I had.
Thankyou Tenille for helping me out through the difficult and stressful situation I am going through. Show details
VVC and YET
VVC and YET
 

Easy and efficient

Great experience and wonderful, prompt service from the get-go. My customer service representative, Sharn, was responsive to my needs and was quickly able to resolve any questions or concerns I had. No delays and great communication throughout.  Show details
Katharina Preuss
Katharina Preuss3 posts
 
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ReN
ReNMetropolitan Adelaide, SA
 

Great service

My overall experience was fantastic!! Communication was Anastasia and the other staff was Awesome... My reason also for the 4 star was some of the documentation being asked of me was hard to understand so there was a bit of emailing backwards and forwards with the staff from Resimac.. Overall great service and interest rate...
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