Not helpful at all
I am full-time employed, having more saving deposit than required. I called them and the lady told me to go find a job with higher salary. This is not how a representative should tell their customers. Bad customer service.
The reviewer stated that an incentive was offered for this review
Thank you Homestart, and Mortgage Broker Andrew from Bernie Lewis Home Loans, We are from a low-income family, which bank said a big NO, thanks to HomeStart now we are living in our own house. HomeStart has a high-interest rate but I think is better to pay a loan than renting someone's house which we can't do whatever we want to.
Dealing with the home loan broker
[Name Removed] was a very discouraging Loan broker. She refused to send my home loan application form assessment believing that I was once refused an application before. I received pre-approval for my first home loan application which expired due to earth construction delays. For the second application, she said that I have bad spending pattern on my account and refused to resubmit and she decided to put me on a saving plan. My deposit was above the require deposit threshold, my income was also in access and my credit check was clear. But she d...ecided to tell the land management officer and the building consultant that I won't be eligible for a home loan so they should consider closing or revising my file. I was unhappy for she provided irrelevant personal information. The information she provided put in under pressure and made me to seek urgent loan support from the bank as everyone where doubting my honesty. I didn't have a nice experience with [Name Removed] and I wouldn't recommend her to anyone.
Andrew you Rock. Thankyou to the moon and back. From Gabby and Johnny
Andrew and John. Forever mates not just a broker and builder. You guys have done amazing and are great in what you do for first home buyers. Thankyou so much. Gabby and Johnny xx
Great option for those starting out
Although the initial process of getting the loan was a bit long winded (waiting times, which came back on to the MB anyhow), I have actually found homestart to be easy, helpful and it got me in to my own home. They are beyond helpful and have always returned calls and emails promptly. Def a good option to get in to your own home sooner and stop renting.
The rate is higher than bank, therefore repayments higher.. but this is to cover LPI (low deposit risks) and is also over a shorter loan period time.
If you take the extra time to save up huge ...
You don't even know your own eligibility criteria?
I have recently started two new jobs - earlier this year I called to ask about eligibility, I was told I needed to be at my job for at least 3 months.
3 months have now passed so I contacted you again and now you are saying I have to be at each job for at least 3 months.
How can you manage loans and money if you can't even manage your own eligibility requirements?
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Can't move out of my parents house
"Get in to your first house sooner" more like get in to your first house never. I've been trying to move out of my parents house with my partner for nearly 2 years now. We contently get denied loans in new areas for a price of $330k. We both have jobs, can pay more then the required deposit and yet I know of people who don't have jobs get a loan very easily from them.
Grateful to Homestart
Very helpful staff..could buy a home in a good suburb with a minimal deposit..did nt have to pay lenders mortgage insurance. Also have repayment safeguard which means my emi would not suddenly increase if interest rate go up..
will be always Grateful to Homestart
Worked for our needs
We stumbled across HomeStart accidently and worked with a broker to work through the product. It has worked out well for us to suit our needs right now and get us into our own home sooner that we had hoped. The process was lengthy but reasonable and from the beginning of the process to keys in the front door being approximately 18 months. We were able to keep saving and paying rent whilst building and the team were easy to deal with.
Wait 9 months for loan broker and homestart didn't talk gross negligence
I am happy now, how everything has been sorted. Now We can finally build our family home in the place we choose.
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Love our Big family home
Thank you to our Rep Emily and the Homestart team! We love our new home. Was such a smooth process and couldn’t be happier. Cheers
Absaloutely rubbish credit analyst and waste of time. 20 days to be told that they are concerned my pay sometimes was by way of direct deposit or manually deposited. Who cares?? Same job 5 years, had tax returns and payslips proving
Income and employment. .
Can't get mch dumber that that....
Perfect Home Loan
Dedicated staff, well informed, all documents come in letter form, fast approval, amazing first home buyers opportunity, low affordable deposits, affordable repayments, direct debit available, Best interest rates, could not find another comparable, compatible, nor as affordable loan in this category. Friendly staff... Overall I am a very satisfied and happy client.
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Awesome and prompt service
Ive been with Homestart for 5 years and they are great never had an issue and they got me into my house so im a happy customer ☺
I asked home start to call me several times over a period of two months to call me as i was not getting any statements. 6 months later still not called am going to take action today.
Questions & Answers
How long do I have to seay with homestart before I can refinance with another lender
I am on job since 2 years and no problems with gross income. Its just that havent saved for deposit. What is the minimum deposit/stamp duty i am looking at if i want to go for a 450 k property? Do home start also finance stamp duty ?
How long is the current lead time for pre-approval for Homestart? Thanks
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