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HomeStart Finance

HomeStart Finance

3.2 from 25 reviews · View Statistics
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Reviews

3.2
25 reviews
  • Transparency
    3.6 (5)
  • Customer Service
    4.2 (6)
  • Loan TypeVariable Rate (3) and Split (1)
  • Application Process
    3.8 (4)
  • Timeliness
    3.8 (4)
  • Loan used for
  • Loan Term19.5 years
  • Online Tools
    5.0 (3)
Previous
Next
Myolie D.
Myolie D.Metropolitan Adelaide, SA

Not helpful at all

published

I am full-time employed, having more saving deposit than required. I called them and the lady told me to go find a job with higher salary. This is not how a representative should tell their customers. Bad customer service.

Transparency
1/5
Customer Service
1/5
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The reviewer stated that an incentive was offered for this review

Ugyen
UgyenGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Thank you

published

Thank you Homestart, and Mortgage Broker Andrew from Bernie Lewis Home Loans, We are from a low-income family, which bank said a big NO, thanks to HomeStart now we are living in our own house. HomeStart has a high-interest rate but I think is better to pay a loan than renting someone's house which we can't do whatever we want to.

Transparency
5/5
Customer Service
5/5

Other Home Loans

 
 

0.0
(1,234)
Gaspard
Gaspard
  • 2 reviews
  • 1 like

Dealing with the home loan broker

published
Incentivised Review No
Gabby
GabbyPerth, WA
  • 2 reviews

Andrew you Rock. Thankyou to the moon and back. From Gabby and Johnny

published

Andrew and John. Forever mates not just a broker and builder. You guys have done amazing and are great in what you do for first home buyers. Thankyou so much. Gabby and Johnny xx

Transparency
5/5
Customer Service
5/5
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dee
deeMetropolitan Adelaide, SA
  • 4 reviews
  • 3 likes

Great option for those starting out

published
Transparency
5/5
Customer Service
5/5
Jess
JessMetropolitan Adelaide, SA
  • 9 reviews
  • 13 likes

You don't even know your own eligibility criteria?

published

I have recently started two new jobs - earlier this year I called to ask about eligibility, I was told I needed to be at my job for at least 3 months.

3 months have now passed so I contacted you again and now you are saying I have to be at each job for at least 3 months.

How can you manage loans and money if you can't even manage your own eligibility requirements?

Incentivised Review No
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Kameron B.
Kameron B.Metropolitan Adelaide, SA

Can't move out of my parents house

published

"Get in to your first house sooner" more like get in to your first house never. I've been trying to move out of my parents house with my partner for nearly 2 years now. We contently get denied loans in new areas for a price of $330k. We both have jobs, can pay more then the required deposit and yet I know of people who don't have jobs get a loan very easily from them.

Transparency
2/5
Customer Service
4/5

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Nikhil G.
Nikhil G.Metropolitan Adelaide, SA

Grateful to Homestart

published

Very helpful staff..could buy a home in a good suburb with a minimal deposit..did nt have to pay lenders mortgage insurance. Also have repayment safeguard which means my emi would not suddenly increase if interest rate go up..
will be always Grateful to Homestart

Customer Service
5/5
Online Tools
5/5

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Naomi
Naomi
  • 4 reviews

Worked for our needs

published

We stumbled across HomeStart accidently and worked with a broker to work through the product. It has worked out well for us to suit our needs right now and get us into our own home sooner that we had hoped. The process was lengthy but reasonable and from the beginning of the process to keys in the front door being approximately 18 months. We were able to keep saving and paying rent whilst building and the team were easy to deal with.

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Nadine A
Nadine AAU
  • 5 reviews
  • 4 likes

Wait 9 months for loan broker and homestart didn't talk gross negligence

published

I am happy now, how everything has been sorted. Now We can finally build our family home in the place we choose.

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Dylan
DylanPerth, WA

Love our Big family home

published

Thank you to our Rep Emily and the Homestart team! We love our new home. Was such a smooth process and couldn’t be happier. Cheers

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Steve
SteveSydney, NSW
  • 4 reviews
  • 5 likes

Sense-less

published

Absaloutely rubbish credit analyst and waste of time. 20 days to be told that they are concerned my pay sometimes was by way of direct deposit or manually deposited. Who cares?? Same job 5 years, had tax returns and payslips proving
Income and employment. .
Can't get mch dumber that that....

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Paulas
PaulasWyndham Vale
  • 8 reviews
  • 3 likes

Perfect Home Loan

published

Dedicated staff, well informed, all documents come in letter form, fast approval, amazing first home buyers opportunity, low affordable deposits, affordable repayments, direct debit available, Best interest rates, could not find another comparable, compatible, nor as affordable loan in this category. Friendly staff... Overall I am a very satisfied and happy client.

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Awesome and prompt service

published

Ive been with Homestart for 5 years and they are great never had an issue and they got me into my house so im a happy customer ☺

Shocking service

published

I asked home start to call me several times over a period of two months to call me as i was not getting any statements. 6 months later still not called am going to take action today.

Questions & Answers

maxineheitmann
maxineheitmannasked

How long do I have to seay with homestart before I can refinance with another lender

No answers
ZPY1921
ZPY1921asked

I am on job since 2 years and no problems with gross income. Its just that havent saved for deposit. What is the minimum deposit/stamp duty i am looking at if i want to go for a 450 k property? Do home start also finance stamp duty ?

No answers
Cathy
Cathyasked

How long is the current lead time for pre-approval for Homestart? Thanks

No answers
See all HomeStart Finance questions

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