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HomeStart

HomeStart Questions & Answers

4.4 from 330 reviews · View Statistics

28 questions from our users

Tania C.

Tania C.asked

Hi i asked a question earlier today ,about the pre aproval stage ,and the broker my daughter is deaing with ,which i assume is through youre company ,the way it has been handled is appaling to ones spirit ,i would assume before preaproval all paperwork would need to be submitted ,and a deposit? ,the broker told my daughter she is going through and is sure she has it im not sure if she aas just trying to be kind and then tells her on no it hasnt you need another form ,she had a computer on flexi rent whem she was younger ,paid in off however company has gone bust and she cannot get hold off this form ,she has rang flexi rent isnt the broker more able to get this info ,and whydidnt she ask for this form from the start ? And do you have the right to keep the deposit ? If you can please email me when you can kind regards [email removed]

2 answers
Jhay Quiazon
Jhay Quiazon

Sorry i do not work for homestart. I am one of their clients

HomeStart
Arielle R.HomeStart

Hi Tania,
We have emailed you already and we’re happy to try and assist you. Please reply to the email from our Sales Manager.

Jude

Judeasked

Can I get the email and contact number of home start to lodge a request/complaint .

4 answers
Steve Oliver
Steve Oliver

Hi Jude,

Contact [Name and Details Removed]
Cheers
Steve

Jude
Jude

Thanks Steve

HomeStart
Arielle R.HomeStart

Hi Jude,
Sue is actually one of our Sales Consultants and won't be able to assist with your query. Please email info@homestart.net.au so we can address your query.

Andrew M.

Andrew M.asked

If you have had a home start loan in joint names 30 years ago can you reapply as a single after being divorced for 28 years?

1 answer
HomeStart
Arielle R.HomeStart

Hi Andrew,
We build new homes for our clients. Are you perhaps referring to Homestart in South Australia who provide loans to people or perhaps Keystart here in WA?

Sarah J.

Sarah J.asked

Hi i have some concerns with the negative reviews on here. For example once the sale is made not care can you clarify this?

1 answer
HomeStart
Arielle R.HomeStart

Hi Sarah,
Thanks for your question. We pride ourselves on our customer service from the time you meet our consultant until the time you receive the keys to your new home. We've helped over 13,000 West Australians into their own home which we're very proud of. If you're happy to call our office on 9231 4567 and ask for the Sales Manager, he would be happy to speak with you.
Regards, HomeStart

Sarah

Sarahasked

I am concerned about your after care once the build is completed and defects are noted. I have heard/read a lot of bad reports in relation to this. What is your policy in putting things right?

1 answer
HomeStart
Arielle R.HomeStart

Hi Sarah thanks for your comment. Our first priority is to look after people who have built with us. There's a standard 6 month maintenance period from when you get your keys during which time any issues are dealt with immediately. We also offer a lifetime structural warranty to give you peace of mind. If you have any specific questions please contact our office on 9231 4567 and we will happily help you. Warm regards, HomeStart.

Melissa

Melissaasked

How long does settlement usually take

No answers
melissa a.

melissa a.asked

How long does settlement usually take

3 answers
HomeStart
Arielle R.HomeStart

Hi Melissa the time can vary depending on the lender you choose and other factors based on your individual circumstances. Just checking, when you're asking about settlement do you mean the time it takes from when you receive formal finance approval to when the property becomes yours legally? If you'd like to reach out to us on 9231 4567 we can find out a bit more about your circumstances and then provide you some more information from there? Thanks HomeStart.

melissa a.
melissa a.

Yes how long does settlement take after recieving formal approval

HomeStart
Arielle R.HomeStart

Thanks Melissa unfortunately it's still a case that it is really based on so many factors we can't give one definitive timeframe. If you'd like to reach out to us with help from The Loan Company to chat further about your circumstances we'd love to be able to assist you further - 9231 4567. HomeStart

Richard

Richardasked

How long it takes to get pro approval and then loan settlement ?

3 answers
HomeStart
Arielle R.HomeStart

Hi Richard,
Thanks for your question. The time it takes to obtain a pre approval and then ultimately settlement can vary depending on your individual circumstances. It's important to use a mortgage broker who understands the banks' policies to make the process as quick as possible. Please let us know if you'd like to speak to someone from our finance partners, The Loan Co about your own financial circumstances so we give more accurate information to you.

Cathy
Cathy

What is your current lead time of pre-approval? Thanks

HomeStart
Arielle R.HomeStart

Hi Cathy, thanks for reaching out. Regarding your question it really depends on your individual circumstances on the time it takes to obtain a pre-approval. If you'd like to reach out to us on 9231 4567 we can find out a bit more about your circumstances and then provide you some more information from there? Thanks HomeStart

fee

feeasked

Hi just wondering how much do you need for a deposit through homestart we are looking at a 200000 dollar property we are both on a disability support pension and we also have $20000 saved up thanks fee

1 answer
HomeStart
Arielle R.HomeStart

Hi Fee,
Thank you for contacting us regarding your new home. The amount of deposit required depends largely on your individual circumstances and your current financial position. We can work with you to determine your eligibility and then give you accurate information regarding your deposit and other facets of your new home purchase. If you'd like to email us your contact details, we can give you a call to discuss your options with you and answer any further questions you may have. Our email is info@homestart.net.au.

Natnatnat

Natnatnatasked

How long did your build take with HomeStart from date of settlement??

1 answer
Gomez
Gomez

10 months...from the date of settlement to the handing of house keys.

ruelcortez78

ruelcortez78asked

Our HomeStart application has been submitted to Assessment Team last Monday, can anyone enlighten me how long they will get back to me in terms of results? Any response would be appreciated, cheers

2 answers
Sammy
Sammy

About a week, if they don't contact you tomorrow then give them a buzz!

ruelcortez78
ruelcortez78

We got our Conditional Approval yesterday, thanks Sammy...Subject to Valuation due to delay on land developer

Alanab

Alanabasked

Hi there, I am looking to build my first home with my other half (his first home as well) so we would be eligible for the first home owners grant. A few questions: (May seem silly but I just want to know)

1. Can the first home owners grant $15,000 be used as part of the deposit?

2. I have bad credit history (Bad decisions made in the past) and my other half has a great credit history - has anyone have any experience dealing with Homestart in this situation and had much issues get a low deposit loan? Thank you :)

1 answer
Sammy
Sammy

Yes you can use the fhog to cover part of your deposit but you will need about 1% genuine savings. Definitely talk to someone from homestart about your situation as I'm sure they can help you out!

lyn

lynasked

Do you have to build a Homestart home or can you bring your own design to be built if you go through Homestart as we don't likie any of their designs and surely they can match other builders plans and specials?

1 answer
Michael D
Michael D

We chose their Cape Promo but for planning restrictions, we had to have the garage on the side. This actually suited us as our front overlooks a future landscaped stream. We moved many things around in our design, some cost more, some removed cost and some costs remained the same. It is possible to alter designs to your liking but ensure you have accurate costings of the work.

Moi

Moiasked

I am looking to build with homestart and have been told that I qualify, however, I have been told by keystart I don't qualify. Is homestart the same as keystart? Also I have been told that I don't have to pay anything during the build but is there a lump sum I have to find at the end? I am not getting a straight answer when I ask these questions which I find a little odd.

3 answers
Errol
Errol

Hi Moi stick with Homestart you won't regret it. Keystart is a different mob I think. Homestart with my build are up to plastering stage and I am very satisfied with the service workmanship and communication. So If Homestart said you qualify then go ahead. I had Brent for the loan side with hOMESTART.

Also once your loan with bank is approved each month you will pay just the interest on your loan then after your move in go to bank and change payment to interest/principle payments. So yes you do have to pay during build. Cheers Errol

Runwithit
Runwithit

Keystart is the financial institution for the home loan, not a building company. Go elsewhere plenty of homebuilders out there and they'll be upfront with you.

HomeStart
Arielle R.HomeStart

think of a tree.. different branches - key start is finance - home start are the builders who have access to said finance if people qualify for it. or all banks if people do not qualify for the key start product. they will find finance - area - land - house design and put it all together for you.
hope this helps.

Missy

Missyasked

Has anyone done civil proceedings against Homestart/BGC Residential?

1 answer
Roy
Roy

I'm not aware if there any civil proceeding against them. I'm only sharing my experience building with them and Im really satisfied with thier service.

R.S

R.Sasked

Has anyone that built with Home Start have [Name Removed] for their construction contact? If so what was she like?

4 answers
Sarah
Sarah

We've been building with Homestart and are between completion inspections. [Name Removed] is our current contact at Homestart she is nice enough but I find her very slow to respond to emails and keep us up to date as she has a lot of time off sick.

vimanguilin
vimanguilin

Hello dear! we are also building with Homestart and [Name Removed] is also our CA. Yes she is like that with us too. She is always on leave and unwell whenever we contact her through email. But she is nice and responds to our query quite enough.

Christy-Lee
Christy-Lee

[Name Removed] is my main contact and I haven't had any dramas, always receive a reply within a couple of hours

ppplord

ppplordasked

Can anyone advise us whether we can request HomeStart to make some minor changes in the contract/building plan regarding one of the design elements that we failed to pick up after giving out the signatures. We believe that design does not make sense at all and is impractical. From my knowledge, that particular element is yet to be built. We are grateful for any response for this scenario.

2 answers
Runaway
Runaway

You can request it and they will charge you for doing so!
If I was you, I would cut my losses with the deposit you put down and get out of there now!!!!

Errol
Errol

Yes you will be probably charged for alteration depending on what it is as any changes were meant to be made up to and at pre-start. My advice is don't run away they will give you a great home I have very happy with my build they have done an excellent job cheers Errol

precous

precousasked

I want to know which areas do u do land and house packaging and what's the basic price range?

1 answer
Julian and Casey
Julian and Casey

I'm not sure exactly what you're asking. If you're after information on house and land packages, probably best to contact Homestart.

peewee

peeweeasked

Where can I submit a complaint against Homestart?

1 answer
Rohan Amlani
Rohan Amlani

Reiwa

tysonic

tysonicasked

My home is almost finish but I'm not happy with anything!!! is it any possibility to cancel everything?? Please help??

3 answers
neveragain
neveragain

what do you mean cancel everything? like not take the house ? if they haven't done something right that's in the addenda and plan you can make them fix it, or if it's something that you don't like now it will be off your own back

tysonic
tysonic

I will hire building inspector to check! They haven't done few things what we ask! I'll see on inspection, thanks

tysonic
tysonic

Hi again, do you know what can I do?? on preestatrt I ask agent to upgrade taps in the sinks in toilets and in the shower but they did only in shower and they saying is not on papers! I was thinking it is But agent didn't put on papers. She forgot and I was asking her few time did she upgrade and when we was signing I was asking her did she put everything! What can I do now because they don't care!! I'm really disappointed with this company ! On first interview was great and after signing first contract everything went wrong!! Agent on prestart should help clients!!

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