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HomeStart
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KarlPerth, WA
- 2 reviews
- 2 likes
- Verified customer
Don't choose Homestart!
From the very start this was a disappointing experience. As soon as the deal was confirmed I never heard or saw from my sales person again then started the onslaught of failures from the builder that resulted in me having to pay for a building inspector to check their work.
4 comments
Hi Brendan thanks for the reply, I have currently tried twice to contact you regarding my review but to no avail, I have also tried to contact my building consultant to find out what is happening (mor... Read more
e than twice) and when I should be getting my keys and I still don't know. It's been 2 and half weeks since my first final inspection and the final payment from keystart has been received along with a receipt of payment. I then receive an email today saying that my supervisor can meet me on Monday to go over the things found in the first final inspection! So that is now 3 weeks I would be waiting and even then I don't get my keys on Monday. I was told I would be in the house the beginning of July I booked 6 weeks holiday for this time and I am now 3 weeks in and still no closer to moving in. I have furniture and appliances waiting to be picked up from various stores, I have the landscaper asking me for a date, I have the fencing contractor asking me for a date, I have my neighbours asking me what the hold up is the stores holding my purchases asking me what the hold up is! So what is the hold up so I can advise all these people? I have family in Albany I am supposed to be spending time with but instead I am stuck in limbo waiting days for anyone to contact me and when they do I still don't get a date. As I hope you can understand I am starting to lose patience this whole journey has been the same from the start the communication from Homestart has been an absolute disgrace.Received a call from Simone who listened whilst I explained the issues I was having. Simone offered a solution and promised to call me back once it had been confirmed on their end. I received a call b... Read more
ack 30 minutes later with a key handover date of tomorrow. Thank you Simone for you help and speedy resolution.Similar opinion? Write a review on ProductReview.com.au!
FranPerth, WA
- 2 reviews
- 1 like
- Verified customer
Our first home
In an ocean of choices and pushy sales people we were so pleased to have found Uli. She is the reason we actually decided to build instead of waiting. She came to see us at the drop of a hat and did the work BEFORE coming to see us the first time and listened to what we asked for. We were pretty happy with her and Clay the site supervisor. I know how hard is to deal with customers and tradies and he has done a great job with a smile on his face at all times.
We love the area and couldn't have asked for more. After care has been pretty good so ...Read more
1 comment
Arielle R.HomeStart
Hi Fran, we are so pleased to hear about your overall positive experience with HomeStart. Enjoy your new home!
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SolovkoMDPerth, WA
- Verified customer
Very professional and very helpful Team
After being rejected by another building company, we couldn't believe that we were able to build our house within our budget and our choice of location! Our consultant Uliana Sherbina, is very professional and transparent. She explained to us clearly everything. - The whole building process. She listens to the client's preferences/choices - that makes her the best consultant! Whilst, other building consultant discourage us to build the location we wanted to, Uliana assured to us that she will do research for us which is really good! On our seco...Read more
nd meeting, she had already brought several options, House designs, estate (land) etc.. Uliana, assured to us that she will be only a phone call away if we need any help. During our pre-start we had some changes so we called her. The following day, in the morning, She already had the answer to our requests! and we thought it's gonna cost us more, but Homestart, with Uliana's help gave it to us without extra charges! Our Finance Broker Brent Fourie was very professional, experienced broker. When we had a meeting with him, he gave us the best advice we needed as a first home-buyer which is really good. We had the best tips on how our loan will be approved which we considered as our guide during the application process. When we had concerns, he answered all our questions in a very professional manner! Thank you Mr. Brent! We would like to thank Uliana, and the whole Homestart team not to mentioned our construction consultant Jasmine Riches who never failed to give us update during constructions. The entire Building process wouldn't have been smooth as it was without your assistance, professionalism and dedication to your works.1 comment
Arielle R.HomeStart
Thank you for the great feedback! We hold you enjoy your new home :)
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- Verified customer
Great! What a fabulous experience!
Thank you to HomeStart for helping me get into my own home. From the first experience with my consultant Dean, it has been a pleasure from start to finish. I have a completely finished off home with everything done and ready to move in. From a clothes line to a dishwasher, everything was accounted for. Dean took the time to explain it very clearly to me so it was all very clear what was and wasn't included and there were no hidden or unexpected costs for me
1 comment
Arielle R.HomeStart
Hi Annie, We're so pleases to hear the whole process ran smoothly for you and hope you are settling into your brand new home! We'll be sure to pass along your feedback to Dean and the team. Thanks, HomeStart
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- Verified customer
What a Feeling !! Thanks, HomeStart
I was not really sure about the process but great teamwork from HomeStart made it all happen for me. I am in the house for just over a year now. The finance, admin and construction process went like a breeze. I have no issue with my house so far. I would highly recommend HomeStart to anyway who's trying to get their first house. Well done HomeStart & Mirza.
1 comment
Arielle R.HomeStart
Hi Anne, thank you for your review. We're happy to hear you are enjoying your brand new home and hope you have settled in well! Remember if you do choose to refer us you can earn $1000 per referral if they choose to build with us! HomeStart
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- Verified customer
Home Start
Home Start helped me and my fiance get into our first home when we thought it would never be possible. After being turned down many times by many different finance companies we had bad credit score because of two defaults. but we tried homestart and they helped us every step of the way. thank you to everyone involved and thanks to Dean for following up and making sure everything is still going well
1 comment
Arielle R.HomeStart
Thank you for leaving such a positive review! We love being able to help out and are happy to hear you and your fiance have been able to get into your first home and it's all going well! We'll be pass... Read more
ing along your feedback to Dean and the team. Regards, HomeStartSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Great home, I love it!
We started our journey last year. It took us 5 months to get to construction and then just under 5 months to build. At the start there was plenty of communication and then their emails to us slowed down a little bit (I am told that this is normal until finance is closer to being formalised) although saying that, every time I asked a question to my consultant (who has since left) or my client liaison, it was responded to with both clarity and speed. Thanks to Dean for taking the time to follow up and giving me a bit of advice on how to prepare my home to be put up for rent in the Autumn!
1 comment
Arielle R.HomeStart
Hi Karutz, thank you for leaving such a positive review. We're pleased to hear that this journey ran smoothly for you and you received high quality service from Dean and our team. We'll be sure to pass your feedback along. Warm regards, HomeStart.
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Thomas FamilyPerth, WA
- 8 reviews
- Verified customer
Easy home build
From the first meeting with with mark to the finance with Tom and the pre start meeting start meeting everything was explained well to us and stress free, just had our 6months maintenance check and only a few minor things to be fixed and they are onto it straight away
1 comment
Arielle R.HomeStart
Hi Thomas Family! We're happy to hear how well everything went during your build and maintenance and hope the family are all settling in well to your new home! We'll be passing along your positive feedback to the team :) HomeStart
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EmilyPerth, WA
- 2 reviews
- Verified customer
Standout Customer Service!
I honestly cannot fault - and was not expecting - the level of service I received from Homestart during my recent build, especially during the construction phase. I was (and still am) REALLY impressed!!
Any queries / communication I had (and being a first homebuyer there were MANY queries along the way) were addressed immediately. Any little issues (There will always be one or two of those!) were easily sorted straight away with no fuss whatsoever.
Special thanks to Sarah, Chantelle and Steve for making this an exciting, stress-free, informed ...Read more
1 comment
Arielle R.HomeStart
Thank you so much for this review Emily! Reading positive feedback like this really makes our day. All of us at HomeStart hope you are loving your brand new home and are settling in great. If you do c... Read more
hoose to refer any friends or family to us remember you can earn $1,000 per referral if they choose to build with us! Warm regards, HomeStartSimilar opinion? Write a review on ProductReview.com.au!
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Christine C.Perth, WA
- Verified customer
Awesome service
I didn't think I would qualify for a home loan because of my age.
I went to see Sue Spirkoski at HomeStart WA and she was so helpful organising finance, house and land. I was very pleased with my new home. I'm so happy I built with HomeStart . Thank You!
1 comment
Arielle R.HomeStart
Hi Christine thank you for taking the time to write a review. We are very pleased to hear that you found our team helpful and that we helped you with your finance, house and land. Best of all we are g... Read more
lad that you are pleased with your new home! We wish you all the very best. Warm regards, HomeStart.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Easy process and quality build
The process of building with homestart was great. Gary was so helpful and accomodating. He spent time helping me choose my land and suggested a great area to live. Pre-start and contracts queries were always responded to so quickly with lots of helpful guidance. The build was fast and good quality. The communication between site supervisor and customer service wasn’t always very accurate. Some updates were given from client liaison months after I had seen the work done myself from visiting the house. Handover was quick and easy. The after care...Read more
has been the only downfall. Issues reported always require follow ups even if they’re urgent. Some issues aren’t handled very quickly and 3 months later still waiting on a fix with multiple follow ups. Overall though I would recommend homestart to build with!1 comment
Arielle R.HomeStart
Hi Kelsey B thank you for your review and giving such great feedback to help us improve. We are very pleased to read that you are happy with the quality of your build and found our team provided usefu... Read more
l guidance. We are always looking for opportunities to improve and so will be passing your feedback on to our construction departments. We wish you many happy years in your new home. Warm regards, HomeStart.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Thank you
Thanks homestart for helping me with my home. Everything was smooth sailing and I couldn't be happier with my consultant Farshid. He was lovely and friendly, and very patient with me. He was very knowledgeable and helpful through the whole process. thanks team homestart. Couldn't have done it without you all.
1 comment
Arielle R.HomeStart
Hi Coddo thank you for taking the time to write a review. We are very pleased to hear that you had such a positive experience and will certainly be passing on your feedback to our team. We wish you ma... Read more
ny happy years in your new home! Warm regards, HomeStart.Similar opinion? Write a review on ProductReview.com.au!
Stephan and ArgyroPerth, WA
- Verified customer
HUGE thanks to Homestart
We would highly recommend Homestart to anyone thinking of building their dream home. Our Senior Consultant was Uliana Sherbina. She was absolutely lovely and wonderful from start to finish. Our entire building process was pretty much pain free. Everything went well and we are very happy with the end result. The quality of service and workmanship by everyone that was involved in our journey can't be faulted and any minor concerns that might have come up during the process were dealt with very professionally and promptly.
1 comment
Arielle R.HomeStart
Hi Stephen & Argyro,
Thank you for your review. We're pleased to hear of your positive experience and will pass on your feedback provided. We wish you well in your new home.
Warn Regards, HomeStart
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- Verified customer
Thanks to Mirza and HomeStart Team
We(my wife and I) are happy to say that the build went well and are very happy with our house. The quality cannot be faulted, and minor concerns have been dealt with professionally and promptly. The cost has been good compared to market trends.
1 comment
Arielle R.HomeStart
Hi Kenneth,
We're very pleased to hear you and your wife are happy with the quality and value of your new home. We wish you all the best in your new home together.
Warm Regards, HomeStart
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Jane CPerth, WA
- 2 reviews
- Verified customer
My beautiful home
Mid August last year we had our first discussion about the potential of Homestart building my new home.
I have to say I really had no idea what to expect, but here I am in my beautiful new home already.
From the start Farshid Mazloomi, my sales rep was patient, knowledgeable and receptive to all my questions and queries. From finding me land, incorporating all my wants and needs into a floor plan and through out the build, when I had issues he always had time to listen and advise.
I just wanted to say a big thank you to Farshid and Homestart for helping to make my dream come true.
I am extremely happy with how the home has been built and the most beautiful view from my awesome block.
1 comment
Arielle R.HomeStart
Hi Jane,
We're pleased to hear about your positive experience with HomeStart and would like to thank you for sharing it. We hope you enjoy your home and those views for many years to come.
Warm Regards, HomeStart
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- Verified customer
Big thanks to Homestart
Many thanks to Sue Spirkoski for her outstanding knowledge and professionalism during the process. She alleviated any doubts I had and was quick to get in contact to resolve any potential issues that arose. I would recommend her to anyone who is interested or hesitant in building their first home. Thank you very much for your dedication and support.
1 comment
Arielle R.HomeStart
Hi David,
Thank you for sharing your positive experience about HomeStart and your consultant. We're pleased you are happy with your building journey and we wish you well in your new home.
Warm Regards, HomeStart
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Andrea K.Perth, WA
- 2 reviews
Thank you Homestart Team
We are enjoying our beautiful home since mid May and just like to say a huge thank you for your all.
Building the house with you guys was easy breeze and the end result is just amazing. The quality of the materials and finishing is perfect and we are absolutely delighted with the finished product.
We are enjoy our warm, and beautiful new home.
Thank you for Sue Spirkoski from sales team, for helping to find the perfect spot and navigate trough the first steps. You are a legend, easy to reach and always happy to help. Whatever if its weeken...Read more
1 comment
Arielle R.HomeStart
Hi Andrea,
We're so pleased to read how happy you are with your new home HomeStart built for you. It's great to hear about your positive experience with our entire team from start to finish. Wishing y... Read more
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PremkumarPerth, WA
- Verified customer
No issues at all!!
Construction was very smooth and quick. My home is very spacious and fits the block perfectly. The sales process was very transparent and flawless. My construction supervisor (Phillip Carter) was EXCELLENT and communicated us the steps and the processes of construction diligently. I couldn’t recommend HomeStart enough. Thank you HomeStart and Dean Thurston
1 comment
Arielle R.HomeStart
Hi Premkumar,
It's great to hear how happy you are in your brand new, spacious home. Thank you for sharing your positive experience with us and for your recommendation. Wishing you all the best.
Warm Regards, HomeStart
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- Verified customer
Flawless experience!
Very smooth experience. HomeStart helped me find some land, The Loan Company were extremely helpful in finding a great solution for me through Keystart. They were very flexible through my highly unusual working arrangements and were fantastic all the way through!
1 comment
Arielle R.HomeStart
Hi Jesse we’re really thrilled to read your review and to hear that you had a positive experience throughout your building journey. We pride ourselves on helping first homebuyers with their entire bui... Read more
lding journey and are delighted it has worked out so well for you. Warm regards, HomeStart.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Great experience
Ross from construction, Sue Keys and Chantelle were all stand out individuals, making the process really smooth and easy for me. Slab went down in December, walls went up soon after and it seemed like construction went really quickly and smoothly from there! Thanks and great workmanship!
1 comment
Arielle R.HomeStart
Hi Tanya we’re very pleased to read your review and hear about your positive experiences with Ross, Sue and Chantelle and that your build went quickly and smoothly. What an exciting time all the best with your new home. Warm regards, HomeStart
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Questions & Answers
Tania C.asked
Hi i asked a question earlier today ,about the pre aproval stage ,and the broker my daughter is deaing with ,which i assume is through youre company ,the way it has been handled is appaling to ones spirit ,i would assume before preaproval all paperwork would need to be submitted ,and a deposit? ,the broker told my daughter she is going through and is sure she has it im not sure if she aas just trying to be kind and then tells her on no it hasnt you need another form ,she had a computer on flexi rent whem she was younger ,paid in off however company has gone bust and she cannot get hold off this form ,she has rang flexi rent isnt the broker more able to get this info ,and whydidnt she ask for this form from the start ? And do you have the right to keep the deposit ? If you can please email me when you can kind regards [email removed]
2 answers
Sorry i do not work for homestart. I am one of their clients
Arielle R.HomeStart
Hi Tania,
We have emailed you already and we’re happy to try and assist you. Please reply to the email from our Sales Manager.
Judeasked
Can I get the email and contact number of home start to lodge a request/complaint .
4 answers
Hi Jude,
Contact [Name and Details Removed]
Cheers
Steve
Thanks Steve
Arielle R.HomeStart
Hi Jude,
Sue is actually one of our Sales Consultants and won't be able to assist with your query. Please email info@homestart.net.au so we can address your query.
Andrew M.asked
If you have had a home start loan in joint names 30 years ago can you reapply as a single after being divorced for 28 years?
1 answer
Arielle R.HomeStart
Hi Andrew,
We build new homes for our clients. Are you perhaps referring to Homestart in South Australia who provide loans to people or perhaps Keystart here in WA?
Details
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Arielle R.HomeStart
Hi Karl, we are sorry to hear about your negative experience with us. We’re known for our great customer service and build quality. We regret that we missed the mark this time around. We'd like to add... Read more
ress your concerns in person or over the phone. If you call us on 08 9231 4567 or email info@homestart.net.au it would be greatly appreciated. Thanks, HomeStart