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HomeStart
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Samantha MoeruaPeel, WA
- Verified customer
Homestart made our dreams come true
Homestart and Sean stovell have been awesome to work with designing a house the way we wanted super easy to talk to and easy to get in contact with made sure we understood all the steps and has been great with answering all our questions have nothing but great things to say about Sean and highly recommend him to anyone who is looking to build a home with homestart . We are currently half way through our build and its going well love getting all our updates through the homestart portal homestart has been great for first time builders like us the...Read more
only thing Is that we sometimes find it hard getting in touch with our Construction Consultant but seans always happy to help us get in touch with who we need to get our questions answered all in all very happy with homestart thank you1 comment
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Tenaya MPerth, WA
- Verified customer
Made building so easy!
I am very happy I chose HomeStart to build with. Everyone is very professional and proved to be very reliable and timely with responses in regards to any questions I had. I went away for four months at the beginning of my building process and there was never a drama with construction or paperwork! Now my own home is near finished!
Uliana was amazing! Any questions I ever had Uliana was able to answer them promptly! Not only did Uliana make the building process a lot easier than I thought it would've been, but also helped me to build a larger ho...Read more
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Franwin and CharmainePerth, WA
- Verified customer
Gary Freestone - the best consultant.
Gary Freestone, the man who made our dreams come true! His calm and pleasant personality along with his experience and knowledge helped us in every step of the process to build the right house in the right location and for the best price. He has gone above and beyond to help resolve any issues we had with HomeStart.
P.S. He is always a phone call away. You will enjoy having Gary as your consultant.
1 comment
Arielle R.HomeStart
Thanks for the fabulous feedback Franwin! We'll be sure to pass it on to Gary!
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- Verified customer
Great service
Great service so far. I will definitely recommend Gary Freestone service to my friends. He is honest ,upfront, keep up words and no hidden costs involved. Gary's knowledge is incredible through out the building process. Gary has always been able to assist any enquires about land selection and building process. I look forward in next steps in my home building.
1 comment
Arielle R.HomeStart
Great to hear! Thanks for the positive feedback Bhaskar, and the 5-star review.
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Peter McCloyPerth, WA
- Verified customer
Out Standing Support
We Struggled at first until The Manager Bredon Fowler stepped in to help us out. He and home start just went out of there way to help us and continue to do so. The Construction has now started and they continue to fully support all our needs and Questions. have already recommended Friends to Try Home Start.
1 comment
Arielle R.HomeStart
Thanks for the great feedback!
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- Verified customer
Definitely recommend Steven Siu to all my friends and family to build with you. Very transparent with your job.
Abu Dumbuya , excellent job, I will definitely recommend Steven Siu to all my friends and family to build with you, because you are very hard working, always stand with your words and keep your promises. Very transparent with your job and you made me proud with my life, thank you very much for consideration. Job well done.
1 comment
Arielle R.HomeStart
Lovely words, thank Abu! And what a lovely photo of you and Steven!
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- Verified customer
Very helpful and great service
I am a first home buyer which can be scary for everyone but the team at Homestart specially Uliana were so helpful, understanding and available to answer the million and 1 questions I had. Every step of the way I was in contact with each person via email or quick phone call which made everything about this process so much easier. I’m excited to start the next step as my slab is already down and I am onto the next part...my walls!! Excited to see the building progress, see my vision come to reality and move into my new home next year!
1 comment
Arielle R.HomeStart
Hi Hayleigho, it is great to hear you have been well looked after by Uli and the HomeStart team. We look forward to hearing about your finished home.
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KayPerth, WA
- 3 reviews
- 4 likes
- Verified customer
Love love love it!!
We are about to start construction. We never thought we could ever possibly own our own home but Uli was amazing. Cannot speak more highly of her. She’s always a call, message, email away whenever we needed reassurance or advice. Also a big thank you to Michael Smith from the Loan Company who organised finance. Thank you just doesn’t seem enough for all the hard work, time and effort put in for us. We truely are grateful.
1 comment
Arielle R.HomeStart
Hi Kay! It is so lovely to hear about your positive experience with HomeStart, Uli and Michael. We look forward to hearing about your building journey :)
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KeithPerth, WA
- 2 reviews
- 1 like
- Verified customer
Great start but failed after that
We had a VERY good start to our journey with HomeStart but unfortunately, once it got to the construction stage it all went downhill.
1. 2nd bathroom and the location of the mixer and spout. In the plans, it was meant to be in the middle of the outer wall side of the house. Dropped by the house one day only to find it had been placed at the end of the bath nowhere near where we wanted it. No phone call, we have an issue, they just stuck it there and I had to initiate contact with them about the issue. Then it's like we will just raise a variat...Read more
ion to leave it there? Sorry, the mixer and spout need to be as per the plans, please. We ended up coming up with a compromise and the spout (upgraded to a swivel spout) was located where we wanted it and the mixer offset at one end of the bath. The communication on this issue which was early in the build was concerning and to not even be offered an apology or the options to resolve it was extremely disappointing. The alternative would have become very messy if we pushed for wanting it all to plan. 2. Feature wall out the front of the house. I had a feeling it was going to be a headache, it was and is still yet to be totally fixed after a couple of goes at it now by the builder. It was leaking on both sides of the feature wall out the front of the house initially. Two goes to fix the right-hand side and the left is still leaking as I write this review. There is also another leak nearby that’s dripping out of the corner of the roof near the feature wall, unsure if its related as yet, but that is yet to be addressed as well. Got a building inspector in to have a look during the Practical Completion Inspection and there is a bunch of rubble still left in the guttering on the side that is still leaking, I am no expert but I would think that this could possibly cover up issues and needs removing to fix up the leak. 3. Door frames not totally painted, badly painted frames with what looks like sand in the paint on the garage door frames, this is not sand that has blown up by wind or something either. Paint on the brickwork and when offered an explanation about the lack of paint on the top of the door frames in the garage it was like well, we might get paint the bricks if we pain them, well don’t you tape it off 1st so that does not happen? 4. Then the door handle saga that is currently happening. The theatre room has double sliding doors, I don’t know about anyone else but when you have door handles fitted do you not expect to see them on both sides of the door? Well during the inspection we noted they were only fitted to the outside and there was nothing inside, so I got the building rep to stand inside the room and I closed the doors and asked them to exit the room. Well, they were lost for words initially and then said they would look into it. Been a few emails back and forward so far, sigh.18 comments
As of today (14/10/2020), Point 6, I can confirm the Builder has now communicated to me information on the brick discoloration (Vanadium Stains). I would recommend that this information is given to fu... Read more
ture clients selecting these kinds of bricks at the start of construction.Arielle R.HomeStart
Hi Keith. We are sorry to hear about your negative experience with your new home build. Please feel free to get in touch so we can rectify the above issues.
Email: hstinfo@homestart.net.au
Phone: (08) 6461 5300... Read more
It is interesting, back on Thursday the 8th we had our Practical Completion Inspection and brought up about Point 4, it is now the evening of the 14th of October and there has been no resolution to th... Read more
e issue. How can door handles be so hard to sort out? It's looking so much like once you sign up that's it, all that you see before you sign up is gone afterward.Similar opinion? Write a review on ProductReview.com.au!
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Glen B.Perth, WA
- Verified customer
Awesome
Who;e operation managed well. Easy to follow. Portal is really handy for me to keep track of as I fly out alot. All my queries are responded to quickly. Happy with pricing too. Also happy with the 7 star energy rating. Importantly costs are within my Budget. Pad went down quick.
1 comment
Arielle R.HomeStart
Thank you for the great feedback Glen!
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Nathan GPerth, WA
- Verified customer
Very accommodating
As I am just starting the build process on the first house I officially own, I will write what the process was like leading up to the build. Uliana and Michael were extremely accommodating and patient with me when I would ask them multiple questions multiple times as I was unsure of how the process would work and am not the type of person to sit back and wait while things are being done in the background. I would definitely recommend Homestart to people who are planning on building. I am at the bricklaying stage of the build and can’t wait for ...Read more
the final outcome. The only thing I would say would be that I was told that the build would be finished by December, and it has now been pushed back a month, I’m going to blame coronavirus for that but it did get my expectations up a little.1 comment
Arielle R.HomeStart
Great to hear!
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- Verified customer
Great Service all around
The team at homestart always do there best to provide a great service especially during the state of the world at the moment. Ready to answer any questions and give answers in a timely manner. Also listened to any changes we wanted to make and suggested some changes that we hadn't thought of.
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- Verified customer
Life changing experience building our dream!
Lee was our sales consultant and we can not fault him at all! We didn’t choose homestart but indeed chose lee! Any faults even throughout the build and he has gone above and beyond to look after us. As this is our first build we had no idea where to start and yet he guided us, explained to us the do’s and don’t s and truly made us feel like apart of the family.
Our build has gone swimmingly! We have only ever heard people complain about building a house and yet we simply have no faults. The very minor issues that arose were rectified essential...Read more
1 comment
Arielle R.HomeStart
Thank you Eddy and Morgan for this delightful review! We have shared this with Lee who is over the moon. We hope you enjoy your new home.
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RileyPerth, WA
- Verified customer
Very friendly and helpful team!
My build hasn’t been completed as of yet so I can’t comment on the quality of the build. But I can say that my building consultant Uliana was amazing! She helped me customise my house design to fit my needs and gave me numerous lots in different locations to choose from. Sarah also helped me through the final contracts and pre-start stage and was super helpful and honest. Fingers crossed the build is of decent quality for a first home builder.
1 comment
Arielle R.HomeStart
Hi Riley, thank you for your review! We'll be sure to pass along your feedback to Uliana and the team and we'll be doing out best to live up to the high standards they have set. Warm regards, HomeStart
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Carol RollingsPerth, WA
- Verified customer
Excellent service and Knowledge
I felt I was in safe hands from the second I met with my consultant Alexis and having met with a few others I knew she was already far more knowledgeable and trustworthy, which is why I decided to go with Home start. Having never built before I was quiet nervous, but I was talked through every step of the way. The whole process to date has been a positive experience. My build is at lock up and my builder has been excellent, double checking all things before proceeding, which has also been very reassuring. Highly recommend these guys as I know they went above and beyond for me.
1 comment
Arielle R.HomeStart
Hi Carol. It's so great to hear that Alexis and the team have made this first build experience such a positive one for you. We wish you all the best in settling in to your brand new home and if you do... Read more
choose to refer us remember you can earn $1000 per referral if they choose to build with us! Thanks, HomeStartSimilar opinion? Write a review on ProductReview.com.au!
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RozTPeel, WA
- Verified customer
Our New home is a go
Our new home has just commenced and we have been super pleased with the help we received getting us to this point. We met our sales consultant Clint Edwards a while ago, the helpful, approachable and realistic manner in which he treated us gave us confidence in building our new home. We had a fixed budget and Clint was able to bring our build in to our requirements. Thank you for all the help.
1 comment
Arielle R.HomeStart
Hi Roz, thank you for leaving such a positive review. It's greta to hear Clint has been so helpful in finding what works for you within your budget. We'll be sure to pas along your feedback to Clint and the team. HomeStart
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- Verified customer
Awesome service specific to us
We are building our first home with Homestart. Our agent, Mirza, has been with us every step of the way, helping us have a good financial position so when everything is submitted, it's approved and processed right away. Any time we've needed to ask a question he's been right there for us, ready to help. They have a good range of styles to choose from and high quality products, and it's easy to make variations (as we then looked at the plans and tried to figure out any changes we wanted).
1 comment
Arielle R.HomeStart
Hi Joel. We're happy to hear you've had such a positive experience with us and we will be passing along your feedback to Mirza! Thank you for taking the time to leave a review! Warm regards, HomeStart
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- Verified customer
Super Impress'd
Our journey began with a phone call from the Homestart call centre. My husband and I had been planning for this moment to build for 15 years. We were hesitant after hearing no so many times and other builders giving up on us because of our circumstances. However, we booked an appointment to meet Alexis just to see what our options were and if we were in a position to finally build. From the moment we met her she was so positive and excited for us that we would be able to build our very first home. We hit a few bumps along the way with finance d...Read more
ue to employment restructuring but every step of the way Alexis contacted us to see how we were going and get up to speed with what was changing with our circumstances. Our circumstances made it difficult to build but everyone from Homestart got us to where we are now. We had a phone call just yesterday to say that our slab is already down, I can't wait to go and see it on the weekend. We have been super impressed with the professionalism of Alexis, the finance team and BGC. Thanks guys and we would recommend Homestart to all our friends! :)1 comment
Arielle R.HomeStart
Hi Tam, thank you for leaving such a positive review! We're so glad to hear Alexis and the team have been such a great help to overcome a few hurdles along the way. If you do choose to recommend and r... Read more
efer us to any of your friends and family, you can get earn $1000 per referral if they choose to build with us! Warm regards, HomeStartSimilar opinion? Write a review on ProductReview.com.au!
TanyaPerth, WA
- 2 reviews
- Verified customer
Over the moon
When I first met Alexis and we started taking about getting a home, I wasnt getting my hopes up as I made enquires with another company and got the run around.
Well Alexis never once left me hanging, any questions I had she answered. Within two weeks of meeting up and just talking about homes and loans I was putting a deposit on a block and now my house is nearly finished.
Thank you so much Alexis as you have made my dreams become a reality and that was to give my girls a home, not a house, a home we can build beautiful memories in.
2 comments
Arielle R.HomeStart
Hi Tanya, we are so pleased to read your positive review and will pass along your feedback to Alexis. We're delighted to be able to give you and your girls a brand new family home to create new memories in :) Warm regards, HomeStart
Thank you to everyone at Homestart, you all have been amazing to deal with :)
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The reviewer stated that an incentive was offered for this review
- Verified customer
Simple!
Although I am currently only half way through my build - I couldnt have hoped for a cruisier build process. From day one, Sue Spirkoski went above and beyond. From meetings through to altering my plans everything has been so accommodating and easy.
I would recommend this company and Sue to anyone!
1 comment
Arielle R.HomeStart
Hi Brianna, thank you for leaving such positive feedback. We're happy to hear the Sue has made this process easy for you. Remember, if you do refer any friends or family, you can earn a $1000 per referral if they choose to build with us! HomeStart
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Questions & Answers
Tania C.asked
Hi i asked a question earlier today ,about the pre aproval stage ,and the broker my daughter is deaing with ,which i assume is through youre company ,the way it has been handled is appaling to ones spirit ,i would assume before preaproval all paperwork would need to be submitted ,and a deposit? ,the broker told my daughter she is going through and is sure she has it im not sure if she aas just trying to be kind and then tells her on no it hasnt you need another form ,she had a computer on flexi rent whem she was younger ,paid in off however company has gone bust and she cannot get hold off this form ,she has rang flexi rent isnt the broker more able to get this info ,and whydidnt she ask for this form from the start ? And do you have the right to keep the deposit ? If you can please email me when you can kind regards [email removed]
2 answers
Sorry i do not work for homestart. I am one of their clients
Arielle R.HomeStart
Hi Tania,
We have emailed you already and we’re happy to try and assist you. Please reply to the email from our Sales Manager.
Judeasked
Can I get the email and contact number of home start to lodge a request/complaint .
4 answers
Hi Jude,
Contact [Name and Details Removed]
Cheers
Steve
Thanks Steve
Arielle R.HomeStart
Hi Jude,
Sue is actually one of our Sales Consultants and won't be able to assist with your query. Please email info@homestart.net.au so we can address your query.
Andrew M.asked
If you have had a home start loan in joint names 30 years ago can you reapply as a single after being divorced for 28 years?
1 answer
Arielle R.HomeStart
Hi Andrew,
We build new homes for our clients. Are you perhaps referring to Homestart in South Australia who provide loans to people or perhaps Keystart here in WA?
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Arielle R.HomeStart
Thank you for the excellent feedback, Samantha. We will be sure to pass it onto Sean who will be very pleased!