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HomeStart (page 4 of 17)
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Coulinjo
- 2 reviews
- 1 like
- Verified customer
Still can't believe it
I can't comment on the build because it hasn't started yet (signed April and just missed out on all the grants!) I am not a first home buyer but a first-time builder. I was highly sceptical that I could get a loan at all but Uliana Sherbina promised I could. All the way through the process, I didn't let myself get excited because I really thought it wasn't possible. Uli was telling the truth about her skills and the company though because here I am - waiting for the slab! When she first visited, it really seemed unbelievable that it would h...Read more
appen. Uli has such knowledge of blocks in Perth, and visited agents and blocks with me time after time; a couple of the blocks turned out to be quite dodgy but her knowledge saved me from a huge mistake. My first customised design was rejected by the valuer as being too small, so I had to use more of the tiny block to get rooms I didn't want, but that is the fault of the bank's lack of forward-thinking, and my budget, rather than the company: I still think that European laundries are the way to go! I was a difficult customer who was reluctant to make decisions, but Uli always had patience (outwardly at least!) and helped so much with finance, along with Michael Smith from The Loan Company. All the agents and Michael said how much they enjoyed working with Uli - she's so professional, knowledgable, and straight-forward. Some things haven't worked out as I would have hoped, and I wished I'd had a 3D view of the design earlier as realising the lack of windows was a huge disappointment late in the process, but again, I think a lot of that is because of my budget restrictions and not paying enough attention. Uli gave so much time that I quite miss her now that part of the process is over :) I can't recommend her highly enough. I will update after the build.1 comment
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Jason F.Perth, WA
- Verified customer
Disappointed
Signed up in October 2019, Finance settled in April 2020, it's now almost August 2020. Made three construction payments and we have nothing but a block of land turning back to bush! Very slow and always excuses, Very disappointing. Your hurting our pockets by dragging this out. Literally over it.
1 comment
Arielle R.HomeStart
Hi Jason F, we are sorry to hear you are having a negative experience. If you could email us at hstinfo@homestart.net.au someone will be in contact to rectify the issue. Our aim is to give our clients... Read more
the best experience as possible when building their home.Similar opinion? Write a review on ProductReview.com.au!
RicoPerth, WA
- Verified customer
Great Service from Homestart
We never thought it was possible for us to have our own house, but Mr. Denes Aldott guided us through the process with such kindness and helpfulness, he made himself available to answer all our questions at any time. First time home ownership can be a daunting and stressful experience, but Mr. Aldott looked out for us and we therefore highly recommend him to anyone dreaming and working hard to owning their first home. We hope to continue our very positive experience with Homestart through and after the construction phase.
1 comment
Arielle R.HomeStart
Hi Rico, we are delighted to hear about your positive experience with us. We have passed on your review to Denes who is ever so pleased. Thanks again!
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Brooke. W.Perth, WA
- Verified customer
Excellent
Greatest Sale Consultant Peter Dorizzi at Homestart!
Peter Dorizzi has made this first step to home ownership so much easier than we thought.
He has made himself available day or night for any questions or worries we have had.
Peter helped us choose a homeplan we loved and made our requested changes so it became our own. Adding his own touches of things we never thought of.
We would highly recommend him to anyone planning on building a new home.
1 comment
Arielle R.HomeStart
Thank you for the great review Brooke! We love helping people get into their first home! Enjoy!
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KarlPerth, WA
- 2 reviews
- 2 likes
- Verified customer
Don't choose Homestart!
From the very start this was a disappointing experience. As soon as the deal was confirmed I never heard or saw from my sales person again then started the onslaught of failures from the builder that resulted in me having to pay for a building inspector to check their work.
4 comments
Arielle R.HomeStart
Hi Karl, we are sorry to hear about your negative experience with us. We’re known for our great customer service and build quality. We regret that we missed the mark this time around. We'd like to add... Read more
ress your concerns in person or over the phone. If you call us on 08 9231 4567 or email info@homestart.net.au it would be greatly appreciated. Thanks, HomeStartHi Brendan thanks for the reply, I have currently tried twice to contact you regarding my review but to no avail, I have also tried to contact my building consultant to find out what is happening (mor... Read more
e than twice) and when I should be getting my keys and I still don't know. It's been 2 and half weeks since my first final inspection and the final payment from keystart has been received along with a receipt of payment. I then receive an email today saying that my supervisor can meet me on Monday to go over the things found in the first final inspection! So that is now 3 weeks I would be waiting and even then I don't get my keys on Monday. I was told I would be in the house the beginning of July I booked 6 weeks holiday for this time and I am now 3 weeks in and still no closer to moving in. I have furniture and appliances waiting to be picked up from various stores, I have the landscaper asking me for a date, I have the fencing contractor asking me for a date, I have my neighbours asking me what the hold up is the stores holding my purchases asking me what the hold up is! So what is the hold up so I can advise all these people? I have family in Albany I am supposed to be spending time with but instead I am stuck in limbo waiting days for anyone to contact me and when they do I still don't get a date. As I hope you can understand I am starting to lose patience this whole journey has been the same from the start the communication from Homestart has been an absolute disgrace.Received a call from Simone who listened whilst I explained the issues I was having. Simone offered a solution and promised to call me back once it had been confirmed on their end. I received a call b... Read more
ack 30 minutes later with a key handover date of tomorrow. Thank you Simone for you help and speedy resolution.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Life changing experience building our dream!
Lee was our sales consultant and we can not fault him at all! We didn’t choose homestart but indeed chose lee! Any faults even throughout the build and he has gone above and beyond to look after us. As this is our first build we had no idea where to start and yet he guided us, explained to us the do’s and don’t s and truly made us feel like apart of the family.
Our build has gone swimmingly! We have only ever heard people complain about building a house and yet we simply have no faults. The very minor issues that arose were rectified essential...Read more
1 comment
Arielle R.HomeStart
Thank you Eddy and Morgan for this delightful review! We have shared this with Lee who is over the moon. We hope you enjoy your new home.
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FranPerth, WA
- 2 reviews
- 1 like
- Verified customer
Our first home
In an ocean of choices and pushy sales people we were so pleased to have found Uli. She is the reason we actually decided to build instead of waiting. She came to see us at the drop of a hat and did the work BEFORE coming to see us the first time and listened to what we asked for. We were pretty happy with her and Clay the site supervisor. I know how hard is to deal with customers and tradies and he has done a great job with a smile on his face at all times.
We love the area and couldn't have asked for more. After care has been pretty good so ...Read more
1 comment
Arielle R.HomeStart
Hi Fran, we are so pleased to hear about your overall positive experience with HomeStart. Enjoy your new home!
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Linda CPerth, WA
- Verified customer
#A1 Team Peter and Mirza HomeStart!!!
Having made the decision to buy my first home I will be forever thankful that I chose HomeStart. From the very first time I met Peter and Mirza I felt that we had became a team all working together to get me into my first home. Their goal was to not only help me to build a home, but ultimately have the home that is perfectly suited to mine and my families needs. Although, we are still in the pre-construction stage I appreciate the advise and consultation Peter and Mirza have provided thus far to help me progress closer to home ownership.
Thanks guys.
1 comment
Arielle R.HomeStart
Thank you for the great feedback Linda! We're so happy to hear that you are enjoying your journey with HomeStart. We look forward to building your dream family home.
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SolovkoMDPerth, WA
- Verified customer
Very professional and very helpful Team
After being rejected by another building company, we couldn't believe that we were able to build our house within our budget and our choice of location! Our consultant Uliana Sherbina, is very professional and transparent. She explained to us clearly everything. - The whole building process. She listens to the client's preferences/choices - that makes her the best consultant! Whilst, other building consultant discourage us to build the location we wanted to, Uliana assured to us that she will do research for us which is really good! On our seco...Read more
nd meeting, she had already brought several options, House designs, estate (land) etc.. Uliana, assured to us that she will be only a phone call away if we need any help. During our pre-start we had some changes so we called her. The following day, in the morning, She already had the answer to our requests! and we thought it's gonna cost us more, but Homestart, with Uliana's help gave it to us without extra charges! Our Finance Broker Brent Fourie was very professional, experienced broker. When we had a meeting with him, he gave us the best advice we needed as a first home-buyer which is really good. We had the best tips on how our loan will be approved which we considered as our guide during the application process. When we had concerns, he answered all our questions in a very professional manner! Thank you Mr. Brent! We would like to thank Uliana, and the whole Homestart team not to mentioned our construction consultant Jasmine Riches who never failed to give us update during constructions. The entire Building process wouldn't have been smooth as it was without your assistance, professionalism and dedication to your works.1 comment
Arielle R.HomeStart
Thank you for the great feedback! We hold you enjoy your new home :)
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RileyPerth, WA
- Verified customer
Very friendly and helpful team!
My build hasn’t been completed as of yet so I can’t comment on the quality of the build. But I can say that my building consultant Uliana was amazing! She helped me customise my house design to fit my needs and gave me numerous lots in different locations to choose from. Sarah also helped me through the final contracts and pre-start stage and was super helpful and honest. Fingers crossed the build is of decent quality for a first home builder.
1 comment
Arielle R.HomeStart
Hi Riley, thank you for your review! We'll be sure to pass along your feedback to Uliana and the team and we'll be doing out best to live up to the high standards they have set. Warm regards, HomeStart
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- Verified customer
Best thing about homestart is Farshid!!
Happy with everything Farshid has assisted us with. He’s a great salesman and is hands down the best part of this experience so far! Farshid bent over backwards for us and I would recommend anyone looking to buy to go through him. Perhaps the not so great parts have been the lack of communication from others other than Farshid- you tend to feel like you’re pushing them for an update in what should be a very exciting time in your life - hoping the build goes smooth and that isn’t an indication of things to come.
1 comment
Arielle R.HomeStart
Hi Sasha, thank you for taking the time to leave a review. We're happy to hear Farshid has been so helpful in this process. If there are any concerns or queries please dont hesitate to contact our off... Read more
ice and we'll be more than happy to help. Warm regards, HomeStartSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Honest builder
After our time being wasted by other builders. We finally found the great HomeStart team to help build our future home. We are so great full to our sales consultant Farshid for putting in 110% of his time with us to help us plan our house. We are very excited for the building to commence and can not wait to see the end result.
Farshid and the HomeStart team have been extremely helpful throughout. We can’t wait to keep working along side them to build our home.
1 comment
Arielle R.HomeStart
Hi Ali, Thank you for taking the time to write such a positive review! We're glad to hear Farshid and the team have been able to help you and provide you with what you need to make this process run smoothly. Regards, HomeStart
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Parto SoufiPerth, WA
- Verified customer
Dream home here I come
Thanks to HomeStart I can start planning my dream home. My sales consultant Farshid has been amazing throughout the whole process, walking me through the finance, land, settlement, and the whole building process.
He took me to see the blocks I had in mind, it really made me get a feel of what my home will look like. He has been really great in helping me with the design plans. The whole HomeStart team have been great.
I have just started my progress, I am super excited for this project and Farshid has been super helpful. I'm really looking forward to seeing my home being built.
Thank you HomeStart for the wonderful service.
1 comment
Arielle R.HomeStart
Thank you for leaving such a positive review! We're happy to hear Farshid has been able to help you through the process and find what suits you. We'll be sure to pass your feedback to the rest of the team :) Warm regards, HomeStart
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- Verified customer
Great! What a fabulous experience!
Thank you to HomeStart for helping me get into my own home. From the first experience with my consultant Dean, it has been a pleasure from start to finish. I have a completely finished off home with everything done and ready to move in. From a clothes line to a dishwasher, everything was accounted for. Dean took the time to explain it very clearly to me so it was all very clear what was and wasn't included and there were no hidden or unexpected costs for me
1 comment
Arielle R.HomeStart
Hi Annie, We're so pleases to hear the whole process ran smoothly for you and hope you are settling into your brand new home! We'll be sure to pass along your feedback to Dean and the team. Thanks, HomeStart
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- Verified customer
Dean was very helpful!
My first home experience with another builder (I wanted to name them but I was told not to!) was abysmal. They high pressure signed me up on something that was unrealistic but they were pushy and gave me no option. I then got in touch with Dean and he showed me step by step what I have to do to achieve my goal. Now I am well on my way to being able to afford the home I want, without compromising and without having to deal with pushy salesmen. Thank you for doing the right thing
1 comment
Arielle R.HomeStart
Thank you for leaving such a positive review! We're glad we were able to do the right thing for you and that Dean was able to make this into a positive experience! HomeStart
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Carol RollingsPerth, WA
- Verified customer
Excellent service and Knowledge
I felt I was in safe hands from the second I met with my consultant Alexis and having met with a few others I knew she was already far more knowledgeable and trustworthy, which is why I decided to go with Home start. Having never built before I was quiet nervous, but I was talked through every step of the way. The whole process to date has been a positive experience. My build is at lock up and my builder has been excellent, double checking all things before proceeding, which has also been very reassuring. Highly recommend these guys as I know they went above and beyond for me.
1 comment
Arielle R.HomeStart
Hi Carol. It's so great to hear that Alexis and the team have made this first build experience such a positive one for you. We wish you all the best in settling in to your brand new home and if you do... Read more
choose to refer us remember you can earn $1000 per referral if they choose to build with us! Thanks, HomeStartSimilar opinion? Write a review on ProductReview.com.au!
Investor alliance reviewPeel, WA
- Verified customer
Home start builders alliance review
Kris was amazing . He helped us through the whole process and even did things to help out that wasnt his job. we had problems with other sources but kris was there the whole time helping out and supporting the process . Kris was prompt and always offered advice in a timely manner .
1 comment
Arielle R.HomeStart
Thank you for leaving such a positive review! We're happy to hear Kris was able to go out of his way to help and support you in this process. Warm regards, HomeStart
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AllyPerth, WA
- 2 reviews
- Verified customer
Extremely professional and helpful service
Bianca was extremely helpful in everything she did to help us get the home of our dreams. Never did I think I could own such a beautiful house in such a wonderful area. From the beginning Bianca was positive, kind, helpful, approachable and did everything she could to assist us. I will forever be grateful to her for the part she took in us buying our first home. 10/10 will absolutely recommend anyone use her and Homestart.
1 comment
Arielle R.HomeStart
Hi Ally. Great to hear Bianca has made this such an easy process for you! We'll make sure to pass along your psoitive review. Remember if you do choose to refer us you can earn $1000 per referral if they choose to build with us! Regards, HomeStart
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- Verified customer
Excitement Plus!
I am building a house for the second time. I vowed I would never again but I am glad I did. Since first contact with my sales consultant Bianca Campbell everything has been seamless. She has listened to everything on my want list and provided me the area I want to live in. During this process, I have at times been a little stressed with questions needing answers. Bianca was always available to put my mind at ease each time. Even after hours when situations arose. The whole process has been very daunting and Bianca has always been polite, kind and friendly. Thank you Bianca for getting me into my new home which I didn't think I would again.
1 comment
Arielle R.HomeStart
Hi Tamara, thank you for leaving such a positive review! We're glad to hear Bianca has helped make this process less stressful. We'll be sure to pass along the feedback to our team and we hope you'll love your new home!
Warm regards, HomeStart
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- Verified customer
Great! We got our home we dreamed of
It has been such a wonderful experience. I had been worried about building because I heard that some have taken advantage of people who are new and have come to Perth and English isn't their first language. Dean Thurston took the time to walk us through every step and invited our friends over to the display home for Nandos at twilight to see the home! Thank you Dean!
1 comment
Arielle R.HomeStart
Hi Agnes. Thank you for your positive review! We're happy to hear Dean has been so helpful and has made this a psoitive experience for you. HomeStart
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Questions & Answers
Tania C.asked
Hi i asked a question earlier today ,about the pre aproval stage ,and the broker my daughter is deaing with ,which i assume is through youre company ,the way it has been handled is appaling to ones spirit ,i would assume before preaproval all paperwork would need to be submitted ,and a deposit? ,the broker told my daughter she is going through and is sure she has it im not sure if she aas just trying to be kind and then tells her on no it hasnt you need another form ,she had a computer on flexi rent whem she was younger ,paid in off however company has gone bust and she cannot get hold off this form ,she has rang flexi rent isnt the broker more able to get this info ,and whydidnt she ask for this form from the start ? And do you have the right to keep the deposit ? If you can please email me when you can kind regards [email removed]
2 answers
Sorry i do not work for homestart. I am one of their clients
Arielle R.HomeStart
Hi Tania,
We have emailed you already and we’re happy to try and assist you. Please reply to the email from our Sales Manager.
Judeasked
Can I get the email and contact number of home start to lodge a request/complaint .
4 answers
Hi Jude,
Contact [Name and Details Removed]
Cheers
Steve
Thanks Steve
Arielle R.HomeStart
Hi Jude,
Sue is actually one of our Sales Consultants and won't be able to assist with your query. Please email info@homestart.net.au so we can address your query.
Andrew M.asked
If you have had a home start loan in joint names 30 years ago can you reapply as a single after being divorced for 28 years?
1 answer
Arielle R.HomeStart
Hi Andrew,
We build new homes for our clients. Are you perhaps referring to Homestart in South Australia who provide loans to people or perhaps Keystart here in WA?
Details
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Arielle R.HomeStart
What a fantastic review! We are so happy to hear about your positive experience with HomeStart and with Uli. We can't wait to hear more about the build journey :) Thanks, Coulinjo!