We are absolutely delighted with our new patios... We are very impressed from the very beginning to the completion of our project... The customer service couldn't be faulted at all... We appreciated that no sneaky sales tactics were used as the competitive price and outstanding customer service said it all... We love our new patios and everything went to plan... We would definitely recommend Homestyle Living Outdoors and would use them in the future again...
We wanted a pergola that was specifically designed for us to able to use it as much of the year as possible. What Homestyle designed and built is fantastic. We were after advice not just a product and that is what we received. Good ideas were provided along the way and we are extremely happy with the end product. We have recommended Homestyle to others as they were recommended to us.
As with other reviews, this company has totally no regards to customer satisfaction. They will promise you the world, contact you endlessly until you sign the dotted line. But if anything goes wrong with the project, don't bother contacting them. They will not even respond. I was quoted $280 extra for rubbish removal and since I was ordering a skip for other reno works, I didn't opt for that. The workmen left my backyard strewn with sharp blade like metal offcuts.... my toddler plays here! No apologies from the company.
Wouldn't use them again!
Pergola is structurally OK but it is clear the customer is never right. Pergola quoted on one size, when installed it was incorrect and they spent their time trying to talk us into not changing. Implied we had agreed to the size installed and we had not. Offered savings to leave as is and then after agreed and built the savings were not what we expected, however the job was done. The deck was initially installed at the wrong height (which they did fix). Seems communication may not be a priority at Homestyle. Contractor was keen and even said th...at he needed to be somewhere else and needed to get to another job. Deck screws were irregular and you would have stubbed toes on them before they were fixed (weeks later). Before their electrician came the power in our house was fine. After they left we have had circuits blow which we have had to have corrected by another contractor as didn't want them back. Write down everything you discuss with them as they will forget and do not pay these guys till the work is done and done correctly. It is clear they wanted us to use structural steel for the deck as it was easier for them. Now we have an abnormally springy deck (which they deny is the case). Shape of the pergola (but we came up with that) and looks OK Deck springy, not good at communicating, they delayed rest of the project, don't pay till work done as you will struggle to get them to do anything or take responsibility once they have the money.
i just want to say "thank you" to Homestyle Living Outdoors. I highly reccomend them to anyone looking for a pergola or carport. I even got a call from the owner to make sure I was happy with the job. I felt like i was really being looked after and we got what we wanted.. Terrific Job.
Great value and service.
Home Style Living Outdoors just finished building our Pergola, and its Magnificent!!! Looks great!
They designed the perfect structure to suit my backyard. The Stainless steel downlights and fans finished the pergola off beautifully! They have been extremely helpful from start to finish, and would definitely recommend them to everybody.
Great range and great price!
Dont use them
Spent 57k on a pergola steel frame with timber decking. steel frame great except for a few posts for balustrading they forgot about and then used different sized posts. The timber deck started falling apart after two weeks, they would not honour warranty, after three years of legal battle they finally honoured their stuff up and had it repaired. For three years I had an eyesore that was dangerous and couldnt be used. They misled about issues that I had a papertrail on and to my face and during legal discussions. I would suggest anyone reading t...his to completely disregard this organisation if contemplating any type of works they claim they can do. I would tell the world my story if I could to warn everyone DO NOT USE Homestlye living outdoor (trading as Buildgroup as i found out during legal battles).
Not Customer Focused
They built a pergola with good quality material for us in Adelaide earlier this year. However, we requested a different type of pergola when they came out to quote. We had to get another company to redesign and build the pergola we asked them to build. It was a very expensive exercise. Once we signed the Contract and paid them the deposit they were rude, unhelpful and slow at doing the job. We complained about the slowness so many times, but that seem to make no difference at all.
Good Quality Material Used
Rude, don't listen to customer, Slow
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