Short Term property rental management
Great short term rental property management. We have used HomeTime during our absence for several months with great results and experience: As friction-less as possible service set-up and during account lifecycle, great real-time market insights maximising return potential, great property management including cleaning, maintenance and keys transfers between guests, great responsiveness when needed reporting back on any logistical issues, as well as reporting back on account earnings. HomeTime designates a dedicated account manager and support ...team who were outstanding with communications and feedback. They also provide great realtime transparency about occupation and return rates through their own portal integrated to AirBnB. Definitely recommended.
Excellent service and data
I would highly recommend Hometime for property management. They have excellent insights into earning potential, and are always looking for ways to maximise return.
Annie was a pleasure to deal with and highly professional, always available when needed and going above and beyond for the guests. Look forward to engaging again soon!
Great Airbnb Manager
I have been using Hometime (and associated company HeyTom) for over 12 months without any major issues. Brock, our account manager, has kept in touch throughout, even when there are no issues to report.
We would recommend to anyone who want a hassle free and professional service which we have always gotten from Brock.
Great Satisfaction Knowing Professionals Are Looking After Our Property
My husband and I have only been with Hometime just over 1 month and we are extremely happy with the service, professionalism and friendliness we have received so far.
All our questions and requests have been attended to in a promptly manner. We very much appreciate the report with photos receive every time the apartment is cleaned. The welcome gift, toiletries are a nice touch to welcome our guests.
A big thank you to Brock who looks after our apartment for us as he has been very supportive and helpful.
Great work Hometime!!!
Blown away by the quality of service.
In all my years of doing business I have been extremely impressed by the level of service from the team at Hometime.
I travel a lot handed over the property management of my Airbnb to Hometime.
The experience from the beginning was an absolute professional experience.
Their systems, communication and service is nothing short of brilliant.
Both myself and the guests are looked after with exceptional and professionalism.
And industry leader and an absolute pleasure to deal with. ...So happy to have found Alex and the team.
Takes the drama out of the airbnb letting experience
I have only been with Hometime for 1.5 months or less but so far so good.
It's Winter so bookings have been slow but the speedy responses to all of our concerns we have had have been met speedily and with friendly helpful responses and solutions from the manager Annie.
Housekeeping touches including the shower gels, shampoo/conditioner and hotel quality linen really makes guests feel like a hotel experience which is what we wanted.
- Verified customer
Have been with the team since late 2018 and to date they have exceeded my expectations on all fronts. Very fast response times to both guests and myself. Helped resolve some unusual issues with little fuss and great problems solving approach. They listen to requests and ensure they're implemented down to a how dining chairs are positioned by cleaning team. Am happily recommending to anyone needing this type of Air BnB service.
Piece of mind ! Great service that I can't fault!
I live in another state, so Hometime do everything for me. I really like the way they send an email with photos after every clean. They ALWAYS fix any problems and are really client focused. I have used other services but Hometime is the best. The house is absolutely sparkling clean, no dust behind TV's etc, you can tell their cleaners are well trained. They have systems in place so small details are not missed. Also they ensure the home is booked as much as possible. I have the one contact I deal with who always does his best for me, every time!
I have been a client of Hometime since 2018 and am always recommending them to friends and neighbours because of their client service and minimal fuss approach. They are happy to arrange and organise repairs for the guests and the booking process is seamless. Highly recommend their service especially if out of the country as they take care of everything.
Fantastic headache-free service for AirBnb rentals!!!
I signed up with Hometime as I was heading overseas for a few months and didn’t want to have my apartment vacant. There’s no way I wanted to deal with questions or issues while I was away which is what attracted me to Hometime as they offered a full service covering everything.
I met with Brock and he was very friendly and thorough in our meeting and answered all my questions.
While I was away we started getting a lot of bookings and I was constantly updated with our bookings as well as photos after it had been cleaned which looked great and ...really made the place look like it was hotel-standard. Brock has been a great property manager and always responds to my emails and calls and gives good advice on our pricing strategy. I’ve now kept them on because the service was so good and hassle free and I am about to move overseas for the next 12 months. I’ve already told all my mates about them and would highly recommend anyone who values a hassle free management while you’re away! Richie
Easy setting up the short term rental
Richard was excellent in helping me to get my house ready for AirBnb. He gave good advise on best layout, inventory list and was very hands on to get it over the line with a tight deadline. He delivered everything he said in the timeframe that’s promised. Highly recommend him and Hometime.
Hometime property management
I have listed my house for short term rental through Hometime for two years. They did all the work of photographing and listing my house, as well as advising on essential equipment for guests. Whenever any repairs are needed - kettles, lights, etc - they arrange it all and keep me in the loop. Whenever I ‘visit’ my house I’m impressed by the high standard of cleanliness; it’s spotless. The best thing, for me, is knowing I can trust them to provide a high standard of service both for guests and me. I have recommended them to friends.
Best Short Term Property Management
I've been using Hometime for several short term rentals over the past year. I've found Annie who Managed my home very professional. Nothing was ever a problem and she always got back to me immediately.
They supply all the towels,sheets etc and have cleaners in regularly. They also take a very detailed inventory of whats in the house. Making sure everything is put back how I left it.
I'm very happy with the efficient way they operate and also in keeping me in the loop of what's happening.
The best way to manage your property
Hometime has been managing my property for nearly a year. During that time I found the staff, managers and housekeeping, to be very efficient and very attentive to me and to my guests.
The property has been occupied for most of the time allowing a steady income.
Guests have been impressed with the cleanliness of the place and I am very comfortable with Hometime managing it.
Hometime does a great job. Hometime is very approachable, my enquires are dealt with within minutes. I have nothing to reproach.
- Verified customer
$7000 loss of bookings.
The worst management I've ever encountered. The cleaners do a terrible job and I've had repeat refunds from guests, complaints that the host is a "Call centre" and $7000 loss due cancellations for an unclean property. Go with anyone else. These guys will cot you more money then you make.
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