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Returning a product
I contacted the company Homezy/Hometica to return a product that arrived way too late, taking in account of delays due to covid restrictions. Over a month later it arrived but was too late.
It wasn’t until I requested a full refund that the responses to my requests became active. I covered the postage & sent it back to the address I was given.
It’s been months of pretence promises of getting a refund for products I’ve had to purchase elsewhere while waiting, which arrived quicker than these, I returned the package exactly the same way it arri...
Not happy with this product - Solar fountain.
Edit... 28th April,
Homezy has now agreed to refund in full this faulty product.
In January 2021, we purchases the Solar fountain from Homezy. It worked for about a week then stopped working. We e-mailed you to get a refund on that product but were told that wasn't possible, so as you can imagine, WE ARE NOT AT ALL HAPPY as we have a product which doesn't work as it should & we would prefer to have our money back & return the product to Homezy as it's no good to us.
Review collected in partnership with Homezy
Poor product poor service
I bought a stand up weed puller in November for a Christmas present. It was first used on New Year's Eve. It worked perfectly for 15 minutes and then the metal holding the handle sheared off. I emailed the company and asked for a replacement which they refused because I had bought it more than 30 days earlier. I asked them to reconsider but I have heard nothing (since early January). I twice tried to put a poor review in their website and it has never appeared. Stay away.
A bad company that shouldn’t be in business
Hi I purchased a window cleaning track cleaner with 4 brushes when I received it only got 2 brushes . I sent a email about it they apologised and would send the other 2 but because I wasn’t happy with the product anyway I asked for a refund they gave me a address in Queensland to send back the product to get my refund . But had to pay around $8.00 to return the parcel back to them and then find out it is being returned back to me with written on it a scam address took a photo of this with a email to Homezy and still haven’t received a email or ...a refund I even told them I would make a complaint to Consumers Affairs but am still waiting on a reply back from Homezy . The funny thing is I still get emails from them to rate my product that I bought from them .Definitely do not use this mob you will just waste your time and money
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Know better, choose better.
DO NOT SHOP HOMEZY
Purchased an item and had to return it because it didn't come with any instructions and didn't fit (head trimmer). Sent item back on my own expense but the address they gave me was invalid so now it's being returned to me. This is a ploy by the company because they only have a 30 day money back policy, so by the time I am supposed to send it back, they can say that it was not within 30 days.
UNETHICAL and TERRIBLE.
Weed puller and silicone furniture protectors
Both products did not do what was advertised. Emailed many many times with only a “ sorry about that” response. Sad as this is supposed to be an Aussie company.
Poor product service & expensive
The weeder was cheaply made , parts don’t fit together. Tried to make contact but they blocked all social media. Also not Australian company but drop shipper still waiting on reply
Questions & Answers
I have a Karcher K2-360 and can't work out how to attach the wand of the Homezy 15"pressure surface cleaner to the Karcher. Can someone explain it to me please? or is there a video online which shows how it is done?
Thank you for reaching out to us.
Our 15" Surface Cleaner features a 1/4" quick adaptor which is the most universal adaptor for pressure washers. Unfortunately, as there are are different brands of pressure washers we can not guarantee that it will fit every single type of pressure washer .
We are happy to help you on how to install it to your pressure washer, if you could send us an email through firstname.lastname@example.org . Please address it to me (Annie), so we can resolve this immediately.
How does this attach to gerni pressure cleaner? Other people have said it doesn't attach to karcher either. They are two common machine brands. Not feeling confident about this.
Thank you for reaching out to us.
The 15" Surface Cleaner that we sell includes a 1/4" quick adaptor which is the most universal adaptor for pressure washers. However, various brands of pressure washers use different fittings, so we can not guarantee that it will fit each and every pressure washer right out of the box.
We do recommend checking which fitting your pressure washer used prior to purchasing.
Let us know should you have any further questions or concerns and we will be happy to assist you.
Our email address: email@example.com
Hi just recieved my 15 inch washer attachment to connect to our pressure washer and there is no way to connect it to our Karcher Winner 11 and no way to phone your Company for information ... needed to use it now as cleaning up after storms... very dissapoited that there is no direct way to contact you. Looks like I will have to return the item !
I'm sorry to hear that the 15" Surface Cleaner that you purchased did not fit your pressure washer.
The 15" Surface Cleaner that we sell features a 1/4" quick adaptor which is the most universal adaptor for pressure washers. Unfortunately, different brands of pressure washers use different fittings, so we can not guarantee that it will fit every single pressure washer straight out of the box.
We do recommend checking which fitting your pressure washer used before purchasing.
However, can find adaptors from your local hardware store for under $10.
Alternatively, we offer a full money-back guarantee upon return of your order. If you would like to do so, please contact us at firstname.lastname@example.org
Hi I have now got an adaptor and the product is fine.. Also I never said I was disgusted ! And I did contct the Comany and was offered a deal to keep the product and get 30% refund.. however I realy wanted to use the product so I said if I could find a connector I was very happy to keep the product. I did email the company that my Son in Law had ordered me the fitting connector and I was just waiting for delivery . I recieved it last week and have used the product with great results ! Thank you
I'm glad to hear that you have been able to fit your surface cleaner onto your Karcher Winner 11 pressure washer.
Could you please get in touch with us regarding this review? Please email us at email@example.com and ask for Annie.
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