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Homezy
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- 3 reviews
- Verified
Genius idea but not the best quality
The blocks are great for organising closets and drawers. Not of sturdiest quality and is quite flimsy. Would be great if there was a bigger size and more slots/pockets. Also the bra block is not the biggest, I’m an average sized person and my bras just fit.
The reviewer stated that an incentive was offered for this review
- 4 reviews
- Verified
Returning a product
I contacted the company Homezy/Hometica to return a product that arrived way too late, taking in account of delays due to covid restrictions. Over a month later it arrived but was too late.
It wasn’t until I requested a full refund that the responses to my requests became active. I covered the postage & sent it back to the address I was given.
It’s been months of pretence promises of getting a refund for products I’ve had to purchase elsewhere while waiting, which arrived quicker than these, I returned the package exactly the same way it arri...
- 4 reviews
- Verified
Stop emailing me!!! Spam site!!
I have asked millions of times to stop emailing me. This is an invasion of privacy. I get about 3 to 5 emails with the same message every few days
There is no unsubscribe option and it says via Reputon- I’m still getting at least 3 per day!!
- Verified
Very bad, worst so far when it comes to online shopping
I ordered something a week ago and received an email with a tracking number and it gives me the message - "No result found. We have not received any updates from the courier for over 30 days. Please contact the shipper immediately if you still have not yet received the parcel."
Please don't risk your money with them. I tried to contact them via chat messages and email and never got a reply from them.
Hi there,
I apologise that your emails were not responded to quickly. We do try our best to answer emails in under 24 hours, however, there may be times when our customer support are overwhelmed, and we sincerely apologise for that....
Read more Australia Post tracking numbers can take 1-2 days to update. Rest assured that when a tracking number is sent to you, your order has been dispatched from our warehouse. To better assist your concern, can you please send us your order details through info@homezy.com.au and address it to me (Annie) so I can check the status of your order right away. I will be waiting for your email! Kind regards, Annie Customer SupportFind out how Homezy compares to other Kitchenware Shops
Know better, choose better.
- 2 reviews
- 1 like
- Verified
My Trimmer is one of the 0.1% that the Weed Trimmer Pro did not fit
I bought the Weed Trimmer Pro ($59) and the Weed Trimmer Adapter for Other Trimmers ($12). It took 13 days to receive my order. The main reason I risked purchasing this item is that the Homezy website states that it "Fits 99.9% Of Trimmers On The Market." Unfortunately my Homelite 25cc 2 Stroke Split Straight Shaft Line Trimmer was one of the 0.1% that the product did not attach to, even with the adapter kit. I sent an email asking if I could speak with someone who could help me attach the product or offer alternatives, and was told that they d...
Read moreo not have phone support. I was still not given any information on how to attach the product or other alternatives, but instead offered the choice of two refunds - 100% refund if I pay postage to return the items or 30% refund if I keep the items. I reluctantly chose the 30% refund in the hope that I could find someone who could help me attach the weed trimmer pro. It took 6 days to receive the refund.Hi T Thompson,
We sincerely apologise that the weed trimmer did not fit your whipper snipper. As there are hundreds of different makes/models of whipper snippers, we can not ensure that the weed trim...
Read moremer fits every single type (as mentioned on our site).It is strange that this generic message is the one posted publicly when it is slightly different to the private message I received. In any case, the reply I sent advised that the reason I put my revie...
Read morew up was because I wanted to list one of the brands that the Weed Trimmer Pro did not attach to. I also suggested that the company could be more helpful for customers if they listed the 0.1 percent or 1/1000 brands of trimmers that the Weed Trimmer Pro did not fit, or, offer free return postage to the 0.1 percent of customer's who had incompatible trimmers. I was offered a full refund and told to keep the products. I am still deciding if I will accept this new offer.Hi T,
Thank you for the suggestion and I will forward this to our team to be of better assistance to everyone. ...
Read more We really want to make it up to you, and we want our customers to be happy. We will be waiting for your email! Kind regards, Annie Customer Support- Verified
Not happy with this product - Solar fountain.
Edit... 28th April,
Homezy has now agreed to refund in full this faulty product.
John
In January 2021, we purchases the Solar fountain from Homezy. It worked for about a week then stopped working. We e-mailed you to get a refund on that product but were told that wasn't possible, so as you can imagine, WE ARE NOT AT ALL HAPPY as we have a product which doesn't work as it should & we would prefer to have our money back & return the product to Homezy as it's no good to us.
Hi Marijohn,
Oh no! I'm so sorry to hear that you are not happy with the product, for that is the last thing we want our customers to feel....
Read more It is possible to refund your order and we sincerely apologise for there might have been some misunderstanding. Please send us an email again and address it to me so I can process it for you right away. I will be waiting for your email through info@homezy.com.au Kind regards, Annie Customer SupportI have replied to this comment from Homezy and am awaiting their response.
Hi Marijohn,
As we can not find your name in our order system to email you directly, could you please email us at info@homezy.com.au and ask for Annie,...
Read more It is possible to refund your order and we sincerely apologise for there might have been some misunderstanding. Please send us an email again and address it to me so I can process it for you right away. Kind regards, Annie Customer SupportReview collected in partnership with Homezy
- 2 reviews
- Verified
expensive kneeling stand
Product quality fine but 3 times the price of elsewhere delivery good service from company good follow up endless but never mind
Hi Des,
Thank you for purchasing with us, we really appreciate it....
Read more We noticed that there are few overseas companies that are selling similar products to ours. However, the quality of metals, coatings and fittings are much lower. We are an Aussie based company and we dispatch all orders from our warehouses in NSW or VIC. If you need further assistance or if you have any questions at all, please don't hesitate to let us know and we are more than happy to assist you through our email: info@homezy.com.au . Kind regards, Annie Customer SupportReview collected in partnership with Homezy
- 11 reviews
- 5 likes
- Verified
compleate JUNK
Have blocked you. would never use again will save my money for quality protucts you only catch me once BYE.
Hi Rusty,
We sincerely apologise for any trouble that you have experienced purchasing from us. ...
Read more Could you please get in touch with us over email so that we can help you sort this out? I have tried finding an order in our system under 'Rusty' to no avail. Our support email: info@homezy.com.au Kind regards, Annie Customer SupportReview collected in partnership with Homezy
- 7 reviews
- 3 likes
weed trimmer
Just want ot agree with the poor guy who boiught the weedtrimmer and it did not fit. I had the same experience.
By the way you can buy the same product on the net for 1 third of the price the offer
Hi there,
We sincerely apologise that the weed trimmer did not fit your whipper snipper. As there are hundreds of different makes/models of whipper snippers, we can not ensure that the weed trimmer fits every single type (as mentioned on our site)....
Read more Could you please get in touch with us over email so that we can help you sort this out? Please Ask for me (Annie) so I can better assist you. Our email: info@homezy.com.au Kind regards, Annie Customer SupportFind out how Homezy compares to other Kitchenware Shops
Know better, choose better.
- 7 reviews
- 3 likes
a totally disfunctional seller
Weed trimmer my Ryobi whipper snipper the 1% it does not fit.
They eventually sent me the trimmer with a small screw driver totally confused and would not deal with these people.
Hi there,
I'm so sorry to hear about the troubles you have experienced....
Read more We have indicated on our website that it fits whipper snippers with a 25mm bolt hole and that you may need an adapter to fit your trimmer. Unfortunately, different brands of trimmers use different fittings, so we can not guarantee that it will fit every trimmer on the market. Alternatively, we offer a full money-back guarantee. Just send an email through to info@homezy.com.au and address it to me (Annie), so I can better assist your concern. Kind regards, Annie Customer Support- 2 reviews
Poor product poor service
I bought a stand up weed puller in November for a Christmas present. It was first used on New Year's Eve. It worked perfectly for 15 minutes and then the metal holding the handle sheared off. I emailed the company and asked for a replacement which they refused because I had bought it more than 30 days earlier. I asked them to reconsider but I have heard nothing (since early January). I twice tried to put a poor review in their website and it has never appeared. Stay away.
Hi there,
Oh no! We do not want any of our customers to experience that and we sincerely apologise for the trouble....
Read more We are happy to send a replacement or full refund if you would like. Please send us an email and address it to me (Annie), so I can better assist you on this. Our email address: info@homezy.com.au Kind regards, Annie Customer Support- 3 reviews
- 1 like
Live and Learn! Don’t Be Sucked In
Ordered 2 retractable sink drainers back in January. One arrived on 28th Feb and had a dent in it. The 2nd arrived separately today 5th March and is so badly dented, does not retract at all so basically useless. It is very evident this company is a fraud. After reading other reviews, I will not even attempt to contact them or send damaged goods back for a refund but take it as an expensive lesson learned. I write this review in the hope that it will prevent others who may be thinking about purchasing products from doing so. Save your money!!!
Hi BessB,
We sincerely apologise for making you feel that way, it's the last thing we want a customer to ever experience....
Read more Please understand that our quality control team makes sure that all our products are in good condition before shipping them out. The product may have been dented while in transit, and we sincerely apologise for that. We are pleased to tell you that we offer a full money-back guarantee. Just send us an email and please ask for me (Annie) so I can better assist you. Our email address is: info@homezy.com.au Kind regards, Annie Customer SupportFind out how Homezy compares to other Kitchenware Shops
Know better, choose better.
- 3 reviews
- 3 likes
weed trimmer pro
The trimmer did not fit my whipper snipper despite their claims it fits all...and I then bought the attachments and still none of them fit. It's a paint stripper product anyway, so probably fails all safety tests in Australia if could actually get it to work.
Hi Jane,
I'm so sorry to hear that our trimmer did not fit your whipper snipper. ...
Read more Although our Weed Trimmer Pro can fit most brands in the market, different brands of trimmers use different fittings, so we can not guarantee that it will fit all of the brands. Sorry about that. We are pleased to offer you a full refund, please send an email through info@homezy.com.au - address the email to me (Annie), so I can better assist your concern. Kind regards, Annie Customer Support- Verified
Poor customer service and poor quality of product
I ordered the magic pet gate last February 6. I never got an email re it has been shipped or on it’s way. I emailed and it took days to hear from them to let me know where my order is. Feb 18 came and the product arrived... one of the white handles is broken! Not to mention there’s no instruction how to set it up. Just a piece of paper of the photo they posted online. I could’ve just gone with the better brands with less price. Will never purchase any items here again!
Hi Cor,
We sincerely apologise for the troubles you have experienced....
Read more Please understand that our quality control team always makes sure that products are in good condition before shipping them out. This may have been broken while in transit and we sincerely apologise for that. We are happy to send a replacement if you would like. Alternatively, we can process a refund for you. Please let us know your thoughts about this by sending an email through info@homezy.com.au - kindly address it to me (Annie), so I can process it for you right away. Kind regards, Annie Customer Support- 3 reviews
- 1 like
Where's my order???
Homezy extremely quick to take your money but painfully slow
at delivery. The Aust. Post tracking says pending. I don't even know
what that means. I guess it means they couldn't care less. There not worth a star
Hi Ray,
I'm so sorry for the delays with your order....
Read more We always make sure that your orders are being shipped out from our warehouse within 1-2 days. However, there has been some delays with Australia Post due to the pandemic and we are hoping for your understanding that couriers have been greatly affected by this pandemic to the extent that there’s a lot of delayed deliveries and tracking information is not being updated right away. Also, you can always send us an email if you need help and we'll do our best to consistently chase up your order for updates. Kind regards, Annie Customer SupportQuestions & Answers
I have a Karcher K2-360 and can't work out how to attach the wand of the Homezy 15"pressure surface cleaner to the Karcher. Can someone explain it to me please? or is there a video online which shows how it is done?
Hi Helen,
Thank you for reaching out to us....
Read more Our 15" Surface Cleaner features a 1/4" quick adaptor which is the most universal adaptor for pressure washers. Unfortunately, as there are are different brands of pressure washers we can not guarantee that it will fit every single type of pressure washer . We are happy to help you on how to install it to your pressure washer, if you could send us an email through info@homezy.com.au . Please address it to me (Annie), so we can resolve this immediately. Kind regards, Annie Customer SupportHow does this attach to gerni pressure cleaner? Other people have said it doesn't attach to karcher either. They are two common machine brands. Not feeling confident about this.
Hi there,
Thank you for reaching out to us....
Read more The 15" Surface Cleaner that we sell includes a 1/4" quick adaptor which is the most universal adaptor for pressure washers. However, various brands of pressure washers use different fittings, so we can not guarantee that it will fit each and every pressure washer right out of the box. We do recommend checking which fitting your pressure washer used prior to purchasing. Let us know should you have any further questions or concerns and we will be happy to assist you. Our email address: info@homezy.com.au Kind regards, Annie Customer SupportHi just recieved my 15 inch washer attachment to connect to our pressure washer and there is no way to connect it to our Karcher Winner 11 and no way to phone your Company for information ... needed to use it now as cleaning up after storms... very dissapoited that there is no direct way to contact you. Looks like I will have to return the item !
Hi there,
I'm sorry to hear that the 15" Surface Cleaner that you purchased did not fit your pressure washer....
Read more The 15" Surface Cleaner that we sell features a 1/4" quick adaptor which is the most universal adaptor for pressure washers. Unfortunately, different brands of pressure washers use different fittings, so we can not guarantee that it will fit every single pressure washer straight out of the box. We do recommend checking which fitting your pressure washer used before purchasing. However, can find adaptors from your local hardware store for under $10. Alternatively, we offer a full money-back guarantee upon return of your order. If you would like to do so, please contact us at info@homezy.com.au Kind regards, Annie Customer SupportHi I have now got an adaptor and the product is fine.. Also I never said I was disgusted ! And I did contct the Comany and was offered a deal to keep the product and get 30% refund.. however I realy w...
Read moreanted to use the product so I said if I could find a connector I was very happy to keep the product. I did email the company that my Son in Law had ordered me the fitting connector and I was just waiting for delivery . I recieved it last week and have used the product with great results ! Thank youHi there,
I'm glad to hear that you have been able to fit your surface cleaner onto your Karcher Winner 11 pressure washer....
Read more Could you please get in touch with us regarding this review? Please email us at info@homezy.com.au and ask for Annie. Kind regards, Annie Customer SupportGet an answer from our members and Homezy representatives
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Hi Candy,
I'm sorry to hear that you are receiving unwanted emails from us. When placing an order on our website, you have selected to subscribe to our email list....
Read more At the bottom of every email that we send is the word 'Unsubscribe'. If you click that link, you will be unsubscribed from our emails and will not receive another again. Alternatively, you can email us at support@homezy.com.au and we can remove you from our list. Kind regards, Tyler